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Plussat: Yes breakfast perfect continental. Bed comfortable.

Miinukset: Suprised to have 100 dollars put on credit card in case of extra purchases. Never happened before. Also not clear that breakfast included only continental but menu for other breakfast put in front of you.

Plussat: Bed was amazing, bathtub was huge, staff were amazibg and the bartender made us some truly awesome cocktails.

Miinukset: We did ask for our breakfast to be delivered at our room as we had as we had an early flight, and it didn't turn up. Also some of the TV channels didn't work.

Miinukset: We felt FOH staff for Breakfast service seemed a little distracted

Plussat: Every time we asked for anything the staff were very happy to bring to help and bring things up to our room. A great stay!

Plussat: The rooms are incredible. The bed is comfortable. Most of all, the staff is welcoming and accommodating. Great location to walk to the Wintergardens, sky tower, ferries, and amazing restaurants.

Plussat: Breakfast was good, staff was very courteous!

Miinukset: The bed we had was sagging and could have been more comfortable.

Plussat: Great hotel, Art Deco in feel and look, just a stones throw away from everything in Auckland and in the heart of the CBD. The staff are lovely. We were upgraded to a loft room, which was lovely. Valley parking essential in a hotel where there is limited parking around the hotel. Loved the restaurant and the bar. The breakfast that was included in the booking was big enough and very tasty (platter of fruit, granola cereal with yoghurt, croissant and bread with a coffee or tea. The hotel is trying to be eco friendly so full points there. The restaurant at night was lovely, tasty food and great staff who were attentive but not over bearing. Totally recommend and will be coming back.

Miinukset: The coffee in the room was only filter coffee some instant would have been useful. The filter jug is quite small for the mugs they supply so it is like a short black rather than a long black (either supply smaller cups or a bigger filter jug). The heat in the loft room tend to rise into the bedroom and keep the sitting room cool, even with the air con on.

Plussat: Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful.

Miinukset: Coffee could be better but that's all!

Plussat: great friendly service, very attentive and centrally located. nice environment, bar downstairs and a nice restaurant for breakfast. they also have a cafe shop, which I didn't get to go.

Miinukset: none

Plussat: Comfortable and beautiful design. Great service.

Miinukset: Breakfasts are quite expensive at the restaurant.

Plussat: Everything in this beautiful hotel worked like a perfectly tuned, yet delightfully personal, clockwork. The location, the rooms, the views, the amenities, the staff together made this a wonderful stay.

Plussat: Great staff. Good location.

Miinukset: Room temperature controls were terrible. Pillows were not great. Bed was small.

Plussat: Breakfast was great and the room was lovely. Staff were also really friendly

Miinukset: The view of the bus station from our room. The plastic water bottles - no more plastic.

Plussat: We loved everything about this lovely place.

Plussat: Great staff, wonderful room!!! :0)

Plussat: the staff were beyond excellent with their customer service. We had difficulties with travel and they were very supportive. The facility is beautiful.

Miinukset: One of the worst desserts I've ever had and my breakfast salmon omelette was very fishy tasting. There are not really good views despite the location. We paid for a water/harbor view, but it was really a city view with view of a boat. Most of the rooms look either onto the city, other rooms or over the street and businesses across the street. Seems like at least the restaurant should be located where it has great views - but it has no views, unless you sit outside.

Plussat: It was a pleasure staying at this hotel, which is 5 minutes walking from the Marina. Sofitel is a nice hotel with excellent view and facilities. Overall the experience was brilliant and enjoyed. I will definitely stay there again.

Miinukset: Breakfast is limited choices.

Plussat: Location absolutely superb. The comfort of our room outstanding. The service from all staff excellent. We will definately be return guests.

Miinukset: nothing.

Miinukset: Kylpyhuoneen ilmanvaihto!

Plussat: Location and the staff

Miinukset: Minimal fitness center. Older and tired. Entry with restaurants was a detractor.

Plussat: Room was clean, hotel was centrally located and front desk and concierge was friendly and provided excellent customer service!

Miinukset: No

Plussat: Quality of the bedding

Miinukset: Outrageously expensive. Definitely not worth the money

Plussat: Quiet Good amenities

Plussat: Hotel is very close to Sky Tower and many restaurants and shopping. Breakfast is excellent. Room is spacious and clean.

Plussat: Spacious room. Adequate amount of well-located electrical outlets - also for European and UK socket. This is really a great thing! Good work table and well working fast internet in the rooms.

Miinukset: Internet working sporadically in the breakfast restaurant. Elevator floor selection with the room key also working unreliably.

Plussat: Attention to detail! thank you for spoiling my children for her birthday and her Dad's birthday.

Miinukset: No, not at all

Plussat: Location was good. Room was comfortable and clean. Staff were welcoming.

Miinukset: The floorplan is dated. Noise really travels between rooms and down the corridor. Unfortunately we had particularly noisy neighbors and could not change rooms since the hotel was fully booked.

Plussat: One night stay. The overall experience was wonderful. The Concierge went above and beyond to help me with an issue, unrelated to my stay, regarding an issue with my credit card. The breakfast was beyond excellent, with many choices suited to many tastes.

Miinukset: way too expensive for what we got!

Plussat: Everything

Plussat: As described. Room clean and comfy, location great.

Miinukset: When I arrived in my car there was no valet to greet us. Had to wait 5 minutes for someone to show up. Not a great first impression.

Plussat: Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass.

Miinukset: The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.

Plussat: Bed is comfortable.

Miinukset: Part of the building is under construction. A lot of noise in the morning.

Plussat: Loved how quite it was. Made a big difference being in the middle of town

Plussat: Location

Plussat: Great place to stay. Handy to Queens Street

Miinukset: Nothing everyone was very nice and helpful. Was given a box of truffles for my birthday. I thought that so just so lovely of them

Plussat: The location

Miinukset: A little expensive

Plussat: It was modern, spacious, clean, comfortable and quiet. Every you want in a hotel room.

Miinukset: Overall, this place was great. The only minor flaw was the water pressure in the shower was a bit low.

Plussat: Location Concierge Staff was Excellent - always finding great ideas for things for us to do.

Miinukset: Breakfast and meals on the property were OK - but I expected something better.

Plussat: The location.

Plussat: The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding.

Miinukset: On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.

Plussat: the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city

Plussat: The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!!

Miinukset: The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one

Plussat: The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment.

Miinukset: Really minor point - No hotel writing paper

Plussat: Location. gym and quality of rooms

Plussat: The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre

Miinukset: Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted

Plussat: The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.

Plussat: Huge bed

Plussat: Premium King Room was nice and spacious..Good location

Miinukset: Signage from the parking garage is horrable..And gave us the wrong room first

Plussat: Room service,cleaners all make for a very relaxing holiday.