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Plussat: The decor is fab. The staff are wonderful and really go the extra mile to make your stay enjoyable. They seem to take great pleasure in it too.

Plussat: Valet parking on arrival was a breeze. Hotel is very handy to nearby bars and restaurants and the viaduct harbour. Our room had a great view over the inner harbour and the bed was very comfortable. Plenty of choices for breakfast.

Plussat: didn't have breakfast there

Miinukset: Loved it

Plussat: Views of the harbour were great. Close to everything with very short walks to restaurants and retail shopping. The bed was very comfortable. Staff were extremely friendly and went out of their way to help.

Miinukset: Fridge was more like a cooler and wasn’t that cold

Plussat: Great location, very clean & super friendly staff.

Plussat: Great hotel, very friendly staff. My room was always clean.

Miinukset: The restaurant has good food and drinks, but no one is there. The menu is not very approachable.

Plussat: Beds very nice

Miinukset: Parking too expensive $45

Plussat: Beds were extremely comfortable! Staff were helpful and polite

Miinukset: A little expensive for a one night stay Only valet parking available for extra cost

Plussat: Great as always, highly recommended

Plussat: Awesome views! Lovely staff who go above and beyond and beautiful room! Loved the cocktails too!

Miinukset: Bacon and eggs as part of the buffet breaky would be awesome!

Plussat: We usually don't eat breakfast at the hotel, but because of time restraint, we did so the first morning and because it was so good, we came back again the next.

Miinukset: Will be nicer when construction in front of the location is done and the windows can be cleaned.

Plussat: Room. Staff location

Miinukset: Nil

Plussat: The location is superb, right in the heart of the city, close to theatres/restaurants/shopping etc, but off on a side street so it's quiet. The rooms are well presented, nicely furnished and interestingly appointed, very much a boutique. Very clean and comfortable, good size bed with all amenities that you need. Cosy bar and lounge with an excellent restaurant. Breakfast was included (continental but substantial). Room was quiet due to the clever double glazing despite looking over the atrium. Staff are very helpful and friendly. I will definitely stay there again when visiting Auckland. So much nicer than a chain hotel.

Miinukset: Nothing.

Plussat: Room was great and staff very nice Loved the carpet , decor and bed!!

Plussat: The bathtub was amazing, we loved the overhead shower, pillows, bed, carpet! Yes loved the carpet, and very much appreciate the upgrade. Thank you Hotel Debrett!

Miinukset: There is nothing we disliked

Plussat: having just a continental breakfast which was good is no problem but would have been god if the hot choice was part of the package but no complaints from me

Miinukset: A bit noisy oustide

Plussat: Amazing location, very beautiful building and interior. Friendly and helpful staff at the reception. Very nice breakfast, which were included in the rate.

Plussat: Beautiful decor and wonderful ambience. The bathroom was gorgeous! Breakfast was lovely and the staff were so friendly. Felt like a real treat to stay there.

Miinukset: Couldn’t fault it.

Plussat: The patio where I had breakfast was wonderful. Staff was very helpful and kind.

Miinukset: May be you shouldn't charge extra for eggs, omelets.. For breakfast

Plussat: The rooms are incredible. The bed is comfortable. Most of all, the staff is welcoming and accommodating. Great location to walk to the Wintergardens, sky tower, ferries, and amazing restaurants.

Plussat: Lovely croissants! Loved the decor. Loved the milk in glass bottle.

Miinukset: Lights in our room above the fridge are poor. No knee room in loo

Plussat: Breakfast was good, staff was very courteous!

Miinukset: The bed we had was sagging and could have been more comfortable.

Plussat: Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful.

Miinukset: Coffee could be better but that's all!

Plussat: Everything was great- to be expected in a place of this calibre

Plussat: The location of the hotel is good. The accessibility to the casino was really easy and the staff was awesome. The gusto breakfast buffet was amazing.

Miinukset: The room size was small for price you pay , I couldn’t access my Apple TV device through your TV. Had a coffee machine and a kettle in the room but no complimentary coffee, hot chocolate, teabags and milk.

Plussat: Pool and gym are well maintained.

Miinukset: Lacks the small personal touches that other top hotels provide. Staff were reactive rather than proactive.

Plussat: good location right next to conference center room service very good housekeeping very good

Miinukset: Taxi driver dropped me at wrong hotel former guest locked safe needed staff to unlock so I could use it phone in room did not work

Plussat: Everything was perfect, kids had a blast

Miinukset: The unwillingness to help fix a mistake in the booking which significantly inconvenienced me on my vacation taking time away from my family to sort it out. I'll think twice before I book a group booking with this hotel in future as the Hyatt looked good

Plussat: This room was a gift to my parents for their 60th Wedding Anniversary. They were upgraded which was a nice touch and they were given a card and bubbly.

Miinukset: No bottle openers in the room had to order one from room service and he was reluctant to leave it

Plussat: The rooms were really nice and there was a really good selection for breakfast. We really appreciated the extra help from Tae who was able to give some very helpful advice on things to do and was also able to fix problems I had with my SIM card which was extremely useful. Would definitely recommend this to stay especially if just arriving in NZ for first time.

Plussat: Everything, was a fantastic night!!!

Plussat: Great location, clean, tidy and modern. The coffee machine in the room is a great touch!

Plussat: Staff were great, room was good and the location worked perfectly

Miinukset: Not a lot of toiletries to use

Plussat: Couldn't have asked for a better hotel and service after a long flight to Auckland.

Plussat: Great location and views. The staff were very helpful and friendly. Loved the pool and sauna.

Plussat: More choices for breakfast.

Miinukset: Lightning was not that bright as the lights were kind of dim

Plussat: The rooms were so comfortable and clean

Plussat: loved the Millennium club

Miinukset: noisy airconditioning in the room

Plussat: Above

Miinukset: We were here for a serious family emergency. When our son was flown up a roll on bed was added at no extra cot. A complimentary breakfast was provided for all of us. Taf were caring

Plussat: Huone ja sauna olivat ok, henkilökunta todella avulias

Miinukset: Aamiainen hieman vajaa eurooppalaiseen makuun, toiveena enemmän kasvista ja täysviljaa

Plussat: Love the location and it’s why we have stayed here several times. Pool was warm and not busy. Beds are super comfy

Miinukset: Unlike the previous times we have stayed in a club room we were disappointed. Wrong key cards given at check in so couldn’t access club lounge. Not enough staff on check in desk and the staff member was awesome, just couldn’t cope with 6+ people all checking in at the same time. Breakfast in the club lounge we were told they no longer did a hot breakfast and we could only have continental, with no g/f options. When we enquires at check out why the change we were told we should have been accommodated

Plussat: The hotel is in a great location for exploring Auckland on foot! Had a small issue with the bathroom and Staff took care of it right away! The staff are wonderful and enjoyed the food in the upstairs atrium. Would return!

Plussat: Location its great, size of room and value for money its good. Happy.

Miinukset: Maybe bathroom need to upgrade in near future other way its good.

Plussat: Staff where amazing, professional, helpful, friendly. Japanese teppan yaki restaurant experience was great.

Miinukset: First impressions self parking carpark was cramped and dirty and then getting into a dirty lift with stained carpet and not until you come around into the foyer do get to feel a little luxury. But needs a face lift, it's dated. We were ushered to the rear lifts or what I like to call the riff-raff lifts and through to our room which was basic. The beds were small and not comfortable as a woman my feet hung over the end, Manchester was clean but well used resourcing the pillows. There was a view of another building being built and the noise of Jack hammers and a tradie lift being used at 7 Saturday morning. Breakfast was average, watery eggs and rubbery bacon and the coffee was not good, even paying for a barista coffee it wasn't satisfying. I didn't feel like I was spoilt, it did not exceed expectations. This is not good enough for our Kiwi families and would hate this to be a visitor to nzs fist impression. The room could have been in any 2 star hotel in the world. If I had booked our superior family room for 4 it would have driven me insane lucky it was just me and my son.

Plussat: Everything about the room and area was awesome. The location was perfect and i loved that there was a pool and gym to use when i didnt feel like going out for a walk.