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Plussat: Great hotel, very friendly staff. My room was always clean.

Miinukset: The restaurant has good food and drinks, but no one is there. The menu is not very approachable.

Plussat: The staff were amazing and the location was close to bars and restaurants

Miinukset: The buffet breakfast was a disappointment. You had to pay extra to have eggs or bacon.

Plussat: Staff were brilliant, room was large and extremely well appointed, view fabulous. Location right beside the waterfront and only a short walk to the viaduct

Miinukset: $45 for car parking is up there

Plussat: Comfortable bed

Miinukset: I’d booked for my sister, niece and I but everything was only catered for two. My sister’s shower had a midway cold blast of water then finally heated up again. The room was noisy. All the Viaduct noise travelled.

Plussat: Rooms were nice & modern, close to the port as we were travelling on a cruise the next day. Friendly staff

Plussat: Comfy bed, very clean, beautiful view, decent gym facilities.

Miinukset: Continental breakfast was very limited. Perhaps more than two spreads for toast would improve the experience.

Plussat: The receptionist William is the best he was so kind and lovely and polite ! He needs a raise. Will be coming back because of how good Williams service was!!

Plussat: Location & view

Plussat: Convenient for Waiheke Islander who needs to catch an early morning flight.

Plussat: The location is excellent, the staff were very friendly and helpful, food was exquisite.

Miinukset: Road construction outside the hotel

Plussat: close to everything

Miinukset: cramped entrance/hallway

Plussat: The staff are fantastic, notably Kris and Careem. Hotel feels very luxe and the large windows and views of the harbour are stunning.

Plussat: Everything! We received an upgraded room so the views were great and the room Itself was stunning. The service was outstanding.

Miinukset: Nothing.

Plussat: Great views from the room. Comfortable bed, exceptional bathroom. desk and seating good.

Miinukset: Storage and hanging space inadequate. Seating arrangement not wonderful.

Plussat: Great location, fantastic food, great staff

Plussat: Location and friendly staff

Plussat: Comfortable and beautiful design. Great service.

Miinukset: Breakfasts are quite expensive at the restaurant.

Plussat: Great staff. Good location.

Miinukset: Room temperature controls were terrible. Pillows were not great. Bed was small.

Plussat: Friendly staff. Cozy Environment.

Miinukset: nothing

Plussat: The hotel is new and really nice. With a harbour view room you have a perfect view. Take this. We can highly recommend this hotel.

Miinukset: The staff could be more customer orientated. We come from jogging, there was water in the front desk. I take one, then they put it away, so my wife could not take one. Better training for the staff should be organized.

Plussat: It was plush and bed was good sized, the bathroom was amazing !

Miinukset: Wish they had more choice in mini fridge

Plussat: Great location and style

Miinukset: Aircon did not work. Called concierge at midnight, who said it's centrally controlled. He adjusted. Still didn't really work. Toilet flush didn't really work either.

Plussat: Friendly staff and very professional

Miinukset: Could not work out heating in the room and the coffee machine did not work

Plussat: Pool and gym are well maintained.

Miinukset: Lacks the small personal touches that other top hotels provide. Staff were reactive rather than proactive.

Miinukset: The unwillingness to help fix a mistake in the booking which significantly inconvenienced me on my vacation taking time away from my family to sort it out. I'll think twice before I book a group booking with this hotel in future as the Hyatt looked good

Plussat: The location is great. We took the kids overnight over school holidays and did the Sky Tower, Snow Dome, movies, swam in the pool and went to Andy’s for dinner.

Miinukset: Everything was great, except our bag took well over an hour to be delivered to our room after check-in. Kids wanted to go swimming and I didn’t have their togs. Had I known, I would have just taken the bag myself. That’s the only disappointment we had.

Plussat: Love the central location. Staff were very welcoming.

Plussat: Absolutely loved this hotel, super friendly staff, nothing was too much of an ask, location was great, excellent value for money and just so so convenient walking distance to everything. Loved the bed, the pool, the gym, the spa, having a smokers deck was a great idea too. The transfer car was so so so impressive and the driver was amazing

Miinukset: Some small maintenance issues but it didn’t effect our trip at all.

Plussat: Location

Miinukset: View and unclean mugs for my coffee

Plussat: I looooooved the bed. My partner loooooooved the rain shower. We BOTH loved the valet parking! The staff were also amazing. 100% coming back to stay!

Plussat: The bed was great. The concierge service was good.

Miinukset: No complaints

Plussat: Service was great, very friendly staff, great location, room was a good size and very clean.

Plussat: Everything...espeacially the special little touches...The little anniversary note and complimentry bubbles They totally loved the experience and are going to try and re-create it every year going forward. 2nd anniversary 2 nights etc etc

Miinukset: Parking was a little expensive but still didnt dull the overall experience

Plussat: The entire experience was amazing. From the Concierge who met us at the door to the stunning room, everything was beautiful.

Plussat: Very nice and inviting atmosphere, customer service was good. Rooms very tidy and beds were comfortable.

Miinukset: The paid parking?!? As paid patrons of the hotel you would expect free parking to be included. $35 every time we come back in and $55 for valet per day and then a $7.50 subsidised?? Can’t remember the lovely reception lost me at $55!! Very disappointed and a rip off really. With the amount of money Sky city make they seriously need to rethink the parking for hotel patrons.

Plussat: excellent

Miinukset: Nothing

Plussat: Couldn't have asked for a better hotel and service after a long flight to Auckland.

Plussat: The staff were excellent very very helpful and lady in the club lounge she was a great host

Plussat: - Hienot näkymät club-tilasta - Upea hotelli - Hyvä ja ystävällinen henkilökunta

Plussat: Fantastic service

Miinukset: Nothing

Plussat: Rooms are spacious, clean and tidy with big bathrooms.

Miinukset: Room service cutlery left in hallways for extended periods, Made it easy to locate my room Coffee service at breakfast was ineffective, had to find the flagon and pour my own coffee 3 out of 4 times.

Plussat: I thought the Breakfast was delicious...lots of great options, however I felt it was a little expensive especially if you are a person that doesn't eat a lot. I didn't feel i got my moneys worth.

Miinukset: Breakfast prices are to high. Parking also expensive.

Plussat: The hotel is in a great location for exploring Auckland on foot! Had a small issue with the bathroom and Staff took care of it right away! The staff are wonderful and enjoyed the food in the upstairs atrium. Would return!

Plussat: Bed great, good value for cbd

Plussat: I liked the service and the cleanliness of the rooms. Also all the facilities available throughout the hotel.

Plussat: Good location

Miinukset: In both times we stayed at the hotel no one helped us with our luggage driving in, we had to ask. Having to pay parking on top of our accommodation is an absolute joke! This needs to be shared with people before they book. After our first stay we organized our second stay room in which we were given a room with a better view of Queen St. once we arrived this was not the case and we were given the same room we had in our first stay. Food at Katsura was great however very over priced. Indian man with glasses at atrium bar was lovely and very helpful with our young son.

Miinukset: Some paint work needed in bath room above shower.

Plussat: Everything, staff were all super friendly, comfy bed, great room, nice restaurant

Plussat: Location is great, you won’t get any better. Easy walk to viaduct, Britomart and sky city.

Miinukset: Shower had very little hot water! We stayed two nights and it never worked. Plus the toilet kept making noises even throughout the night. It was a LOT of money to pay for two disrupted nights sleep! We were pretty annoyed and felt a little under appreciated afterwards.

Plussat: Staff was wonderful and so was room!

Plussat: Pleasant room, spacious

Miinukset: Corridor floor not vacuumed. Request for peppermint tea ignored one day. Took 2 hours to be told not available on next day. 2 bottles of water promised, not delivered. Fire exit from pool complex needs room key.

Plussat: Loved the bed

Miinukset: Didnt like that our tv was very slow and movies didnt work the whole night.

Plussat: Great location. Excellent breakfast, but expensive.

Plussat: The location is very handy, close to beach, shops and transport

Miinukset: It would be better if there is no construction work outside the main entry.

Plussat: Perfect for a 1 night stay as a birthday present! Bath was a good size, and the room was really nice.

Miinukset: Toilet and bathroom were looking a little tired but nothing terrible

Plussat: Location is perfect if you want to be in the cbd. A lovely hotel that lived up to all expectations.

Miinukset: I would book a Queen room next time. The king bed (actually 2 beds pushed together and 2 mattresses) does not have the same comfort as a single mattress Queen.

Plussat: The location is great, although the roadworks outside were noisy. Room was spacious and comfortable and the indoor pool and spa were fantastic on a cold winters day:)

Miinukset: Bed was a little worn in the middle and the parking was very expensive.

Plussat: Absoloutly loved the stay. Amazing staff. Absolute top notch experience

Plussat: It was so beautiful, so comfortable, so quiet and so clean. The best hotel I have ever been to hands down.

Miinukset: I asked for my sandwich to be toasted to which I was answered with “we don’t have a toaster”. Kind of weird for a hotel this size with a restaurant functioning within it. Staff microwaved my sandwich as an alternative - kind of weird again but otherwise no biggie.