Austin hotellit Cherrywood/Upper Boggy Creek

Plussat: Mattress was slanted

Plussat: Friendly Staff! I was greeted instantly and my room was ready right away. The room was clean and the ac kept the room very cool. It was close to UT and the highway. I will definitely stay here again.

Plussat: Nice Location, reasonable price. Clean.

Miinukset: Internet didn't work for our entire stay. Cable also went in and out. Pillows lumpy.

Plussat: Convenient with a family member in the hospital. Staff was very nice. Lots of easy parking.

Miinukset: Room was not clean - there was a definite odor. Fortunately the linens and towels were clean.

Plussat: Room was clean, bed was comfy, breakfast was good value.

Plussat: Price

Miinukset: You get what you pay for

Plussat: The front desk clerk Ms Gonzalez who was very customer focused

Miinukset: Personally I wish I could have stayed in room longer than the 11sm check out. That is company policy.

Plussat: The inside was clean and the free breakfast was great.

Miinukset: The outside is so sketch. Definitely looks like Bates Motel but the inside makes up for it.

Miinukset: Bugs got in the room.

Plussat: James, the courteous, helpful night staffer was wonderful. Even brought me a bike tire pump. Pretty room decor upon first appearance. Nicely updated, uncluttered design. Housekeeping management Maria did come to the room, and was very sweet and surprised by the bug issues.

Miinukset: Not joking. I awoke to 3-4 small and medium ROACHES + 1 small flying insect appearing between 2AM and 6AM, coming out in all different areas of this otherwise lovely looking room. Still cannot Believe it, but my pics confirm. Of course, I could not sleep in as originally planned and Had to vacate immediately/early before my full paid-for time. Feared for a while that bugs may have gotten into my belongings/suitcase. Could not afford any insects to appear during my business conference that day. Still shocked and grossed out. Have Never seen this before. Disappointed that I was lulled into a false sense of security by the remodeled look of room. Though I sprayed everything with Lysol disinfectant before falling asleep, as my momma taught me, I actually slept there. Did not discover a problem until I awoke about 2AM. Still can't shake how bold and comfortable these bugs were with light and humans. Manager did say I would receive a refund. When I inquired, he then offered a 50% discount on my next stay. (Wait for that.) He simply did not seem surprised. I am still waiting for refund past the 3-5 biz days he said it takes. Would have been best to refund me instantly, even if cash.

Miinukset: Everything you could imagine was dirty, from the bathroom with black mold in it to the sheets and pillow cases with someones hair and makeup stains. The mattress was wallowed out in the middle, the bottom sheet wasn't fitted and was to small to be tucked in

Plussat: location cheap

Miinukset: internet cannot be connected

Plussat: The staff was very helpful and friendly.

Miinukset: Noise, both because of the thinness of walls resulting in the noise and the highway.

Plussat: Good value for money; very friendly and helpful staff.

Miinukset: Some rooms do not have windows. Breakfast is very basic (no meat or cheese, for example)

Plussat: Fair staff, near 24 hour restaurant, comfy bed

Miinukset: It is near the highway, so if you are bothered by sirens, try another hotel

Plussat: Rooms excellent for the price. On par with much much more expensive rooms elsewhere.

Miinukset: A bit of a walk from University campus (I had business at the AT&T Conference center) and 6th street (heart of downtown) rather far away

Plussat: Room quality, cleanness, location

Miinukset: The hotel is located close to the highway, so there is quite noisy even during the night