Hyve Hostel Basel

It was the cheapest place around, but not worth it: On the first night there was a large school group that ran and screamed around the public areas for at least 5 hours. Several guests, including myself told them to shut up, which they ignored. I complained to the receptionist, who told me he would inform the teacher. I had to return twice more as nothing had changed and on none of these occasions did the receptionist appear to leave his desk to so this. When I first accessed my room there was no towel. I had to go to reception to get one, which was quite small and not that good for covering yourself. On the second day while I was out, a larger towel was left on my bed, but the full bin was not emptied. Rooms are not soundproof and the sounds of other people talking normally and hanging clothes away can be heard clearly. The wardrobes for adjoining rooms are next to each other with no insulation so when your neighbour touches the back or side of it, it sounds like he is in your room. On my last night I needed to print something but the same receptionist said the system was down all day and suggested I use the train station. I have idea what the train station could do for me, or why, at 18.00 something that had been broken all day, wasn't fixed. On the last morning at about 10am housekeeping opened my door without knocking. At 10.20 a female staff member asked me if I needed a service, and as I was explaining to her that I was checking out ( something she should know) a male staff member said 'you've got 10 mins or you'll be kicked out' Checkout is at 10.30am and such threats are not necessary and certainly not part of a good guest experience. It might be cheap for the area, but the service is shocking.

On the first night there was a large school group that ran and screamed around the public areas for at least 5 hours. Several guests, including myself told them to shut up, which they ignored. I complained to the receptionist, who told me he would inform the teacher. I had to return twice more as nothing had changed and on none of these occasions did the receptionist appear to leave his desk to so this. When I first accessed my room there was no towel. I had to go to reception to get one, which was quite small and not that good for covering yourself. On the second day while I was out, a larger towel was left on my bed, but the full bin was not emptied. Rooms are not soundproof and the sounds of other people talking normally and hanging clothes away can be heard clearly. The wardrobes for adjoining rooms are next to each other with no insulation so when your neighbour touches the back or side of it, it sounds like he is in your room. On my last night I needed to print something but the same receptionist said the system was down all day and suggested I use the train station. I have idea what the train station could do for me, or why, at 18.00 something that had been broken all day, wasn't fixed. On the last morning at about 10am housekeeping opened my door without knocking. At 10.20 a female staff member asked me if I needed a service, and as I was explaining to her that I was checking out ( something she should know) a male staff member said 'you've got 10 mins or you'll be kicked out' Checkout is at 10.30am and such threats are not necessary and certainly not part of a good guest experience. It might be cheap for the area, but the service is shocking.

Nothing besides the location

I had the absolute worst experience ever! I would never, not in a 100 hundred years recommend this place to anyone. I was arriving quite late, but didn’t think this was an issue as my reservation mentioned you could check-in 24/7. I got to the front door, but it was locked. There was a note that I should have received an email with an entrance code, so I went on their guest Wifi, but unfortunately no email. (The email only came through the day after... yay!) What I did find was another email of the reception to let me know that they charged my credit card. What for?! I wasn’t even there yet!Sure I could’ve guessed it was tourist tax, but still. There was no description, no nothing. There I was. Couldn’t enter and it was midnight. Luckily (?) another hostel guest let me in. Great... but I still had no clue in which room I was. I asked some people, nobody could help me out. “The reception closes at 10:30pm.” I started calling the phone number on the reservation. I called it 4 times, no one answer. Why have a phone number if you’re not planning on answering. Then I found another phone number via Google, same story. Then I left some messages via Facebook. Nothing. Not even the day after. No reply, no phone call back. Nothing! Is this even normal?! Basically if anything ever happens at this place, staff is unreachable and/or refuses to deal with it! Plus, everyone can freely walk in and out, because people let you in anyways?! It then took me another 30min to find someone that actually knew the late check-in keys are kept in the luggage storage. He went in and got my key. Note: this was another hostel guest! All good. I figured: I’m ok, I got inside, I’m in bed, let’s forget about this ordeal. The day after I’m outside all day. I come back at 10:30pm. My key card didn’t work. I couldn’t enter. Again. Same thing all over. Another guest let me in. Tried calling. I gave up after 1 try. Tried my key at my room, nothing. I had to knock until someone let me in. I was actually planning to have a drink, go out. I couldn’t because I couldn’t get back in. This hostel actually ruined my entire Saturday night. What a joke. On top of that, the lady that let me in, told me she had to let another guest in a few days before, because her key card also didn’t work. I’m all for making the world more digital, but please make sure your stuff works and there’s a back-up plan. I don’t think I’ve ever been as pissed as this. Also walls are as thin as paper. And don’t think people care about being quiet after 10pm. Seriously, customer service is unknown and the place is not safe. Do yourself a favor, maybe spend a few bucks more, but go somewhere else. Never coming back here. Update: tried filling a formal complaint through the booking site. Management was again unreachable. - Sorry, these guys are crooks. PLEASE, I beg you, go somewhere else.