Hotel Bristol Benidorm

Nothing - dirty and rude staff

Strongly do not recommend!!! Toom 45 minutes to check in - there is only one person on reception. I arrived and queued for 15 minutes to find out where the parking is that they advertise. Got to the front and told the guy I was checking in and was looking for the parking, the guy at reception told me. Left the hotel and pulled into the parking were I had to click a buzzer to speak to reception. Only to be told by the same guy I just spoke to at reception that I need to come in and check-in before parking, why on earth didn’t he tell me that just now! Still only one guy when I went back in and this time there was a queue of 6 people waiting to check-in/out, 25 minutes later I am at the front, this time I am told the parking they advertise is infact m €15 per night. Just got to the room that stinks of cigarettes. Told reception and there response is “all our rooms smell like this it’s not cigarettes” not even come to smell it, but can ask a maid to come spray air freshener!! Cant open curtains - the hotel backs directly into a block of flats and you look directly into peoples living rooms and bedrooms. Rooms Dirty/Towels are ripped and have holes. No TV remote - Spoke to reception who recommends we change the channel by using the buttons on the tv. Really! Terrible and dirty hotel and we have only been here 40 mins. What makes it worse is the staff are so rude and unhelpful. Reported this to bookings.com who called them and had an email back saying they called the hotel and acknowledge a complaint was made but that they spoke to me and I am now extremely happy with my room and that the smell was completely removed. All complete lies and no one can tell me who spoke to bookings.com and who I supposedly told at the hotel that I was extremely happy.

Exterior of the new wing of the hotel looks good. Room's interior design is quite good too. A courtesy room was offered after we checked out, to allow us to take shower and get changed in the evening before we headed off to the airport - very useful!

For a fairly expensive 4 star hotel, you still have to pay for your safe. Exhaust fan in the bathroom wasn't working, and wasn't repaired after we reported it. Breakfast beverage, specially coffee, was horrible. The superior room that we booked didn't look superior in size - it was tiny. There are no mirrors in the room, only 1 in the bathroom. Evening entertainment events are not enjoyable if you are not local.