Mercure Hotel Berlin am Alexanderplatz

Vastaus tuli jo kysymyksessä 1

Erittäin asiallinen hotelli, hyvä aamianien ja erittäin hyvä sijainti, varsinkin jos haluaa oleskella Berliinin itäpuolella. Hotellista hyvät kulkuyhteydet ympäri koko Berliiniä.

Ainoa miinus hotellihuoneessa oli se että ilmastointi puuttui, mutta tämä asia oli jo tiedossani ennen yöpymisiäni.

Aamiainen oli hyvä ja henkilökunta, joka puhui englantia, ystävällistä. Siivoojat huomaavaisia. Hyvä sijainti lähellä kauppoja ym.

Joissakin vuoroissa vastaanoton henkilökunta ei puhunut lainkaan englantia ja kommentoi hieman ylimielisesti, jos ei itse puhunut saksaa. Yleistunnelma hieman nuhjuinen.

Location, price

We asked for a quiet room and got a room with a view on a big avenue so you can imagine how quiet it was. Room didn’t match the description on website. It was stated that room has a coffee machine, but there wasn’t even a glass to drink water in the room. Their excuse was that it is due to corona. As far as I know, glasses are cleaned and desifected each time dor new guests. They could have put at least plastic ones so it is a laim excuse anyways. Also, there was no marking to put on the door (do not disturb/please clean the room) which is uncomfortable if you want to get a longer sleep.

Great location

Handling of issues during the stay: raised awareness to the non functioning phone in the room (high security concern - nonchalant response of “we just recently had a power outage”). Noticed the phone not working, as we wanted to alert the front office staff late at night, that our guest room hallway was filled with the a heavy smell of cigarette smoke from the room next door (we were assigned a room with connecting doors to the adjacent guestroom). We were in room 504 - after we were moved from room 311 during the initial check-in process; and requested a room move due to odor in the initial room. Normally do not complain - but the smell was too much and the security concern alarming.

Bathroom clean, Bed comfortable (slept well), Was good to have a balcony as weather was hot. Security was good i.e 24/7 reception and have to use key card to enter lifts/doors.

I found staff rude on arrival, talked amongst themselves for 5 minutes before deciding to speak to me and check me in. No kettle in room as it states on website. When i asked a staff member on the floor i was on, all they said was no and walked away. Breakfast and bar states open on website but they werent doing either.

Nothing

not clean bad staff old rooms

Location was good. Tram stop was in front of the Hotel. Balkons are available for smoking

Rude and unfriendly staff. Broken door of shower cabin and handle of the shower and kettle. No air condition.

The location of the hotel was excellent. There really was enough space for a couple and two large balconys were nice for smokers. The breakfast was also ok.

The elevators were so slow that it was almost funny. The fridge wasn`t functioning in our appartment.

location is very good

no refrigerator in the room..

the location was very good and the room nice. a typical city hotel

the employes were not willing to assist in any way. they were not polite

the location, close to public transport

Great view from vindows and the balcony, in a very spacious room. The hotel is located a little off Alexanderplatz, but in fact I liked that, and there is a tram stop just outside the entrance.

Very expensive wireless internet in the room (although there is free use of two computers in the lobby).

Cleaning of room was excelent

The lift was horrible, the noice from street horrible, the breadfast staff was not friendly and the breakfast table missed food all the time!