Big Bear Lake hotellit lähellä Alpine Slide at Magic Mountain

Plussat: place was nice relaxing and clean! had all the cooking utensils I needed, big extra!! place is outside of downtown but not too far so it felt like I was in the woods. lots of trees. bakery, brewery, Mexican food, small grocery store and hiking trail, all walking distance. staff was super nice.

Plussat: We loved the little small touches the make the big difference like the bow on the tissue you box. The wooden finish The cute wall paper that finishes the room perfectly The friendly management

Plussat: Excellent lodging with thoughtful details everywhere. We stayed in cabin 5. Had everything we needed, wood burning fire, comfy bed, well stocked kitchen, privacy, BBQ, great staff, tv, DVD, movies, patios., parking, close to all. Shower needed bit of updating but that was it. Get a cabin if you can afford to do so, privacy was really nice!

Miinukset: Shower could use a little update.

Miinukset: Staff has bad attitude. They don't clean the guests room until your stay is over. You have to pick up anything you need from the office, they will not bring it to your room. Towels and sheets are too used and in bad condition. Charged us extra for the kids. Too much noise. No good ventilation in the rooms. Accused us of taking some of their towels and said they will charge us for their beat up towels.wont stay here again

Plussat: Cozy. Near attractions of Big Bear Lake. In a quiet area.

Miinukset: Very old school rooms. Everything small in the room. (Tv, heater, bathroom, and etc.

Plussat: We loved how close this cabin was to the village, literally, right around a bend! The room had a lot of character and was definitely cozy once you got the furnace and fire place going. The kitchenette was a MUST, we saved trips, money and time from bringing our own groceries. We selected the cabin with the Jacuzzi tub, which was relaxing.

Miinukset: The room was a bit dark, hard to look for things you may have dropped around the room. There was a lot of "signs/rules" explaining what is required of the guests, including cleaning your own silverware or a cleaning fee will be charged. A daily cleaning of your room from housekeeping was not provided, nor were the towels changed- unless requested. When checking out, make sure to have your cabin cleaned.

Plussat: We enjoyed our stay here at the cozy lodge it was beautiful to have the snow fall while we were staying there. The room was nice and cozy for us and felt very relaxing. The room was big enough for the two of us.

Plussat: Close to village and lake, plush clean carpet, big bathroom and closet space, flat screen tv, fireplace, wide open space right across the parking lot where we were able to play in the snow. Loved it! Will definitely return and recommend!

Miinukset: No microwave or fridge :( pillows a little uncomfortable. even though we were one of maybe 4 occupied rooms and we were leaving on a Tuesday, they still called at 11 to remind us of check out. It's not actually a negative I guess - they were nice about it and 11 IS the listed check out time but I will always give bonus points to a place that gives free late check out!

Plussat: Great location

Miinukset: Rude staff

Plussat: down to earth

Plussat: The room was very cozy and neat. The location was really close to the village.

Miinukset: It would be nice if they had a mini fridge with complimentary water. The tv was small

Miinukset: Staff seemed to be unfriendly.

Plussat: Nice kitchen facilities in the suite with microwave, stovetop and fridge. Good location.

Miinukset: Customer service was lacking. The front office staff made us feel like they were doing us a favor when helping us or even checking us in. There's even a sign up at the front that says something to the effect that they charge extra for bad attitudes. They didn't greet us warmly, and I even had to ask if they worked there, and they had no nametags or uniforms. They did respond and get someone to our room when we had some issues (lamp was missing a knob, there were crumbs on the sofa bed showing that the fitted sheet wasn't changed, the toilet seat was loose) and were courteous. In terms of the room, the carpet was old (they said they were planning on changing it), the bathroom facilities were very basic and old, the sofa bed is not at all comfortable despite being new (you can feel the springs), and the housekeeping staff made it abundantly clear that they do NOT clean the rooms (unless you request that they vaccuum, which we did), but that they simply make the bed if necessary and change towels. Overall, I would compare this to an old Motel 6. I would not pick this inn again--I'd upgrade to a hotel.

Plussat: The staff was friendly and the rooms were very clean.

Miinukset: The ice machine was in the office and it closed at night. No fridge so bring a cooler.

Plussat: clean and roomy, comfy beds, near restaurants and stores. open field next to hotel full of snow for kids to play

Plussat: Quiet and they allow dogs.

Miinukset: A little shabby. Old TV.

Plussat: Peaceful, quiet, friendly staff. Good location, view of lake! Close to all restaurants.

Plussat: I liked the cabin feel to it.

Miinukset: There wasn’t any shampoo. The heater made weird popping noises throughout the night.

Plussat: Location

Miinukset: Guests do not respect the 10am to 8am quiet rules and there is ZERO soundproofing. As a result, we heard couples coming back from town drunk, arguing, laughing, talking, and proceating all night long. Zero sleep. Would not return.

Plussat: This location is off the main road, quiet, well furnished, with just enough amenities for the urban getaway, walking distance to the sleds, perfectly between downtown food and the ski slopes. These are the coolest cabins, and we will be back!

Plussat: Loved the size of the room and bed

Miinukset: Didn't care for how far it was from the town's main shopping area but it's a short drive away so it's not a deal breaker

Plussat: I liked the quietness of the room. The continental breakfast was a bonus. i like how close the hotel is to big bear village. It’s in a good location.

Miinukset: The main issue I had with my stay there was the staff. When we came early asking if we can do an early check in along with asking questions, the staff at the front desk (Howard), was rude to my friend and I. He raised his voice and argued with us. He was disrespectful and unprofessional. Also prior to this, we were waiting about 5 min for him to be off the phone, which we didn’t mind. Then he gave us the attitude. As he was being rude to us, he greeted another couple (same race as him) as they walked through the door. As with us, he did the opposite. We then asked for the manager phone number, he said he was so we asked for the general manager’s. We then called and complained and Bill Ross got back to us and apologized on Howard’s behalf. We didn’t get an apology from Howard. Bill told us we can go back and do an early check in. We went back 2 hrs later and all of a sudden Howard’s attitude changed completely. He pretended he didn’t know us, and was nice. He didn’t apologized which I wasn’t upset about because we deserved one. He checked us in. Bill told us he talked to Howard and tried to explain the situation of why Howard was in a “bad mood.” Still no excuse for his behavior. I don’t feel that the matter was solved as best as it could. It was such a poor and annoying way to start off our first day at big bear because of Howard’s inexcusable behavior towards us, who are the guests. Oh, and one more thing, Bill clarified with us that Howard is not the manager but just an employee. So..Howard lied to us that he was the manager! It was just umbelievable! I was not satisfied with how the situation was handled and honestly I wanted a refund. It was uncomfortable to come back later to check in and see Howard again.

Miinukset: Breakfast was not good. I could only find breads, even thought it was the free meal... There are no bacons and eggs.

Miinukset: The front desk worker made fun of me for being in the military when we checked in. The parking lot is incredibly dangerous - they do not maintain the parking lot in the snow and our car was hit overnight; when I mentioned it to the front desk, I was told to wait (which turned out to be about 30 minutes) then told that it's "not our fault and you can't sue us" when I had simply said it has been hit and asked what to do. Took about thirty minutes to an hour to check in and to check out due to delivery trucks constantly blocking the only way in or out (except for the path that was blocked by 2-3 feet of snow and ice that we were told to use by someone at the front desk). The roof also leaks and has visible water damage.

Plussat: Price.

Miinukset: The heating and air conditioning was really noisy and squeaky. No blackout blinds. Very rude customer in the breakfast room.

Plussat: The price.

Miinukset: The dirty rooms. Minimal blankets on old cheap mattresses. The heater was working, but in poor shape. The nasty pool and drained hot tub. The huge pothole as you drive out. The extremely rude, aggressive, nosey and disrespectful manager.

Miinukset: I slept in my car

Plussat: For last minute planning it was cheer than the rest

Miinukset: Ants and spiders in the room. A/C did not work!! Staff wasn't the friendliest. No sort of window in the front of the room and no view... last time I stay there.

Miinukset: Carpet was stained, poor lighting

Plussat: Room lock was missing.

Miinukset: Neighbors were screaming until I walked down and ask the manager to do something about it. This is no reflection on the facility but the clientele.

Plussat: breakfast and friendly staff

Miinukset: icy spots

Plussat: The staff were very nice. Bathtub/shower was new.

Miinukset: There was a big gap in the front door where cold air came in. The heater either made the room too hot or too cold. Two of the three drawers in the dresser were screwed shut.