Hotellit lähellä Los Angelesin kansainvälinen lentoasema

Plussat: I love the Fresh, open atmosphere of the hotel. Everything was clean. The room was nicely appointed, the bed was great! I really like the convenient underground parking lot.

Plussat: Location and room.

Miinukset: Breakfast was ok.

Plussat: Todella siisti ja helppo liikkua joka suuntaan autolla.

Miinukset: Ilman autoa lähellä ei ole mitään.

Plussat: Location

Plussat: Very friendly and professional staff. Clean and nice rooms.

Miinukset: shower not hot enough.

Plussat: Overall, the hotel is convenient to LAX & with a free shuttle each way. Rooms are modern and clean and amenities well provided. The staff are exceptionally friendly, helpful & cheerful, Breakfast is complimentary & for the most part, healthy.

Miinukset: Breakfasts being served with paper plates and plastic cutlery when waste disposal is such an issue. Surely it is more economic to employ kltchen staff and purchase some china for this meal. It seems to be "out of step" with trying to reduce waste! Hospitality china is hardwearing & attractive resulting in a meal service that is more appealing.

Plussat: Everything about the hotel was excellent, especially the very professional, kind staff.

Miinukset: No

Plussat: We stayed here for 2 nights and really enjoyed our stay. Staff was friendly and helpful, especially Joanne. The hotel is exceptionally clean, breakfast was delicious and dinner at the bar was also very tasty. Rooms are spacious and the free shuttle service is a bonus.

Miinukset: We liked everything.

Plussat: Polite, responsive front desk.

Miinukset: Weak shower.

Plussat: Excellent location for the airport, great facilities and breakfast

Plussat: Excellent room and property.

Plussat: Room was exceptional, big size, great bathroom, comfy bed. We had a flight early in the morning and took the shuttle bus at 6.30 which was on time and great service.

Miinukset: Nothing.

Plussat: Sparking clean! The room is larger than the usual hotel room and I like the design. It is comfortable.

Plussat: This was our 3rd time staying at this hotel for flying from LAX, but this will be the last time. The shuttle service is convenient.

Miinukset: We requested a quiet room. Our 1st room faced the hwy and was very noisy. We were moved to a different room facing the partaking lot and it was quiet. Until the room next to us threw a very ghetto party. The hallways had a very strong smell of weed. The music was very loud, people kept on coming in and out from that room banging the door, and talking loudly in the hallway. I called to complain. The hotel did send security. It seemed that apx 30 people were inside that room. And it took them a long time to leave. I didn’t feel safe going out in to the hallway as many of them still congregated there. The music and door banging continued until we checked out at 7am. I believe this is a hotel mostly used for people having early flights from LAX, the fact that the hotel didn’t supervise how many people were staying in one (small) room and didn’t have better control over such disturbing guests was very disappointing!

Plussat: Location Shuttle service to airport

Plussat: The bed was comfortable, breakfast was great and the airport shuttle was convenient.

Plussat: Huone oli hyvä ja siisti. Hieno ja valoisa kylpyhuone. Keittiöstä löytyi kaikki mitä tarvittiinkin yhden yön yöpymiseen. Hotellin aamupala oli ihan hyvä. Gluteenittomia tuotteita olis kaivannut, esim. leipää/puuroa. En kyllä tiedä olisiko niitä saanut kysymällä. Saimme myös huoneen luovuttamiseen pari tuntia lisäaikaa, mikä oli todella hyvä. Ei ole mitään negatiivista sanottavaa. Menisin toisenkin kerran yötä.

Plussat: Very big and cozy decoration room ! Fit for family trips or commercial visits

Miinukset: All good

Plussat: Very large room.

Miinukset: Signage for our room was ambiguous, took trial and error to find the room. Could have provided a kettle in addition to coffee machine.

Plussat: We arrived in LAX about 10 PM without a reservation. We called and found out that this hotel had rooms so we took a cab and checked in. We went to the room and came down for some dinner to discover that the restaurants were closed. We asked to relocate to another Marriott hotel where we could eat, the Le Meridian in Santa Monica, but were told that we'd have to pay a cancelation fee of $150. We only held the room for less than 5 minutes. The manager said that he could have sold the room in that time and we would be charged. This wasn't very reasonable in our opinion. We are gold Marriott members but that didn't amount to much.

Miinukset: Check in

Plussat: Huoneet olivat viihtyisiä. Henkilökunta ystävällistä. Huoneet hyvin varusteltuja.

Plussat: Kulkeminen julkisilla kulkuneuvoilla eri paikkoihin hieman hankalaa.

Plussat: rooms were spacious.

Miinukset: was not told about large hold on my credit card for incidentals, which after 4 days still has not been released

Plussat: Great rooms with lots of room. Was located very close to airport. Had a shuttle that ran constantly which made arriving to LAX a breeze.

Plussat: How accommodating the staff was. They got us in for a earlier check in. The hotel itself was very clean. The room was so nice and spacious.

Plussat: Cleanliness

Miinukset: I would have liked bacon to be on the menu for breakfast otherwise everything else was excellent.

Plussat: nothing

Miinukset: yes the incorrect charges and the staff false accusation and charges

Plussat: I love it. My daughters love it

Miinukset: Everything was good

Plussat: Siisti, isot huoneet. Pysähdyimme välistopille joten iso pyykkäys ja kuivaushuone tuli tarpeeseen.

Plussat: Staff were very helpful. Room was cute and had some nice touches. Very comfortable bed and nice linens.

Miinukset: Small thing, but shuttle service could be better. They are at the far end of the route so shuttle took ~30 minutes.

Plussat: Very polite staff, hotel was quiet and had everything we needed. Check in was simple and so was the check out. Modern rooms, bed was so comfortable

Miinukset: I didn’t get to stay longer than I planned

Plussat: Good experience. Easy check on, very friendly staff. Rooms very large and lovely big windows ?helped to see sunrise when jet lag hit). Nice feature sucks as technology in mirrors ? (bluetooth) lovely linens and bath towels. Pool area nice, supplied towels already laid outside. Nice quite spot, easy access to everywhere and minutes from airport. Used free airport shuttle too! Great stay

Miinukset: Bar/restaurant was slow and o let 1 staff member serving in evening. Friendly and good choice of food tho!

Plussat: Close to airport.

Miinukset: The bus that picks you up stops at multiple locations. It was hard to know what the bus looked like at the airport to look for it. The signs at the airport for hotel shuttles did not have this hotel on it.

Plussat: Very comfortable, clean and a great breakfast. It was an ideal stop over close to LAX and provides a free shuttle to and from airport. Came in relatively late, caught shuttle & bar still open on arrival. Great breakfast then shuttle back to airport to catch bus to Union Station.

Miinukset: Everything was better than expectations

Plussat: The colors were nice, it was nice that they had a bar at the lobby.

Miinukset: The first room they gave us was filthy, not cleaned and used towels on the bed, 2nd room was bigger which was nice but it Had not been cleaned properly, none of the counters have been wiped down there was hair all over the counters& bed & ring stains

Plussat: We were just looking for a hotel to sleep near the airport and take another flight the next day. This hotel is clean, quiet and at the right price. It is in an office area so it is a VERY quiet area at night.

Miinukset: Improve information on airport shuttle schedule

Plussat: Very friendly staff, comfy bed. Clean room.

Miinukset: The sound insulation was very poor. We could even hear every door opening and closing in the rooms nearby, not to mention the baby crying all night long in one of our neighbouring rooms. No kettle for making hot water, gotta go to the restaurant on the 1st floor asking for it

Plussat: The bathroom was clean and had a cool bluetooth mirror. The beds were comfortable.

Miinukset: The rusty garbage can in the room. I think rusty anything is nasty.

Plussat: trendy

Miinukset: paying 10$ for parking is ridiculous

Plussat: Everything was all around perfect. They are breakfast buffet in the morning, with lots of options. Everything was clean. They had printers they had an outside area, a gym. Staff with the most accommodating ever.

Plussat: Rooms are very nice and clean

Miinukset: The service in the room was very bad that’s the only complaint I have and the WiFi wasn’t good

Plussat: Hotel and room are both well-kept, the roof deck was great. LAX shuttle runs often.

Miinukset: Not a whole lot going on nearby the hotel, but you can walk to In-n-Out

Miinukset: I don't like the fact that I was not able to open the windows in the room. I wanted fresh air instead of the AC

Plussat: Everything was good it was a very clean hotel.

Miinukset: The front and back entrance makes it hard for Uber and deliveries to come to the right spot.

Plussat: the butler

Miinukset: The air conditioning did not work. It was horribly uncomfortable to sleep. The cups were too small for the amount of coffee in the machine The tv was crazy. The volume would get stuck and just keep escalating so we just turned it off

Plussat: very clean, room very spacious, convenient. amazing hotel!

Miinukset: everything was great

Plussat: Super close to airport! Free transport very handy! Staff were lovely and very accommodating. Room was massive and very clean! Great hotel for transit :)

Plussat: Everything is perfect

Miinukset: Everything clean big good close to airport the views are really good would recommend to anyone

Plussat: Everything else was great, easy to get to and a comfortable and spacious room. Hannah the robot is fun :) We were able to leave luggage there after check out. Would recommend the hotel, just not the shuttle bus so much!

Miinukset: The only thing I didn't like was the shuttle bus driver, he was quite easily the rudest person I have come across in my 5 week trip to America. Not the greatest end to the trip but oh well!

Plussat: Room was large and beautiful. Very clean and comfortable.

Miinukset: Dinner was just "ok". Chicken was overcooked, but service was good.

Plussat: Great location close to the airport and great sized rooms.

Miinukset: Price is a little over the top but that’s the USA for you.

Plussat: Bed was very comfortable.

Miinukset: Location

Plussat: Beautiful corner rooms, extremely comfortable and well appointed!

Miinukset: Flight noise was busy until 10pm and started up again around 515am.

Plussat: Nice room, quiet, great staff, awesome food options.

Miinukset: No

Plussat: The location is excellent. The shuttles come often to pick you up.

Miinukset: It is a little dated and you can see it in the rooms. Needs painting. A bottle of water was $4.00 unless you were In their hotel points program!

Plussat: Close and convenient to the airport.

Plussat: Close by the airport, easy check in, nice staff. But by far the best thing was the supremely comfortable bed and pillows. I stay in a LOT of hotels as part of my job (2-3 nights a week), and this hotel was at the top of my list for comfort.

Plussat: Location, airport shuttle, comfy bed

Miinukset: Hotellin lähellä ei ole mitään - pitää ottaa taksi esim. syömään

Plussat: This hotel was filthy!!! Hall rug had not been cleaned vacuumed in weeks, our room felt dirty and bathroom was barely cleaned w hair all over!!!! I was disgusted to say the least. Is this what $250 gets you these days!!!!!

Miinukset: Nothing

Plussat: I was worried without knowing what hotel we were staying in. But it was perfect. We got a shuttle to the hotel and back to the airport with no wait or problem.

Miinukset: No!

Plussat: Great location and good breakfast. Very friendly staff

Miinukset: Bathroom wasn’t cleaned properly and we had to change rooms due to noise coming from the ceiling. The staff accommodated our change without any problem though.

Plussat: Peaceful and relaxation

Miinukset: No comment

Plussat: Friendly staff

Plussat: Great fitness facility. Having vallet service was very helpful and staff was very friendly.

Plussat: The balcony

Miinukset: Elevators where down long walks to room

Plussat: Location and staff were great

Miinukset: Room was outdated and did not have some amenities I have come to expect with Hilton. No microwave, older lighting, coffee maker and refrigerator.

Plussat: Location

Miinukset: Poor room , first floor parking lot , no bath tub, tv did not work needed repair

Plussat: Overall clean, convenient location, modern facilities.

Miinukset: I did not like that parking was $43 per night. I wish it was stated from before, that would have made me choose a different hotel instead.

Plussat: Pool area very serene landscape and furniture. Being poolside you would not think you are close to airport.

Miinukset: Did not appreciate the expensive parking at $50 a night. Unfortunately prior to leaving room a large roach came through front door, not even knocking.

Plussat: The beds were divine. The rooms were clean and lovely. So convenient to have three restaurants downstairs.

Miinukset: Reception was always so busy and you had to wait. Wish that the hairdresser was more contactable if they are in the hotel.

Plussat: Room was plain ,but enough for two nights. Restaurants were great...food great! Shuttle to the airport was quick and efficient. Staff of hotel were all friendly and willing to help .

Miinukset: WiFi costs money which is not what you expect with this type of hotel.

Plussat: Very clean, starbuck in the lobby, awesome pool with amazing views the rooms where nice sized, amenities on top of amenities, tons of car rentals around, everything wheelchair accessible, smoking area is always a fun place to hang out or the bar which is almost always packed with people, on site parking, free shuttles to and from the airport run 24/7

Miinukset: La traffic in this area can be a head ache, kind of a shady area at night be aware

Plussat: swimming pool and surrounding area were relaing. also liked gym

Miinukset: shuttle bus too busy. checkin slow. our floor felt like a building site as renovation taking place

Plussat: The rooms were very clean and nice and comfortable.

Miinukset: The parking is very expensive per night and self parking is not easy for patrons of the hotels.

Plussat: Very modern clean and quiet

Miinukset: Shuttle from Airport was 1.5 hours late

Plussat: The happy hour and Breakfast

Miinukset: Parking is too expensive

Plussat: close to lax, shuttle service

Miinukset: no

Plussat: This hotel offered not only a short distance to LAX but a good breakfast and mid-afternoon/evening snacks. Our suite was very spacious with comfy beds and a good-sized bathroom. The airport shuttle proved handy and allowed us to save some pennies. Oh and do be sure to check out the maidbot service - very state of the art. Customer service was also to a good standard.

Miinukset: No issues

Plussat: Very clean

Miinukset: It’s to far away from everything

Plussat: Location, rooms, parking

Miinukset: Breakfast, no tesla charger

Plussat: Clean and safe.

Plussat: Breakfast was great x really nice hotel would definitely stay again

Miinukset: Car park was too expensive

Plussat: Breakfast

Miinukset: The parking fees I was not intending on spending $--- for one night

Plussat: The hotel was fabulous

Miinukset: I was charged for parking and I parked on the street $40.00

Plussat: The breakfast

Miinukset: Our power went out twice! Making us late for a funeral service, then the associate of the front desk was rude.

Plussat: Nice and clean rooms

Miinukset: Waiting for bacon and sausage and parking ramp into garage need to block the spot in front of entrance into the garage so it’s easier to get in.

Plussat: Close to the airport with helpful desk staff

Miinukset: It was very noisy all night

Miinukset: My refrigerator wasn’t working.

Plussat: Great customer service, very clean and good breakfast. Room was very spacious.

Miinukset: Parking lot was very tight and view was obstructed when trying to pull out on main road.

Plussat: Free parking was our main reason to pick this hotel over others in the area. The staff was extremely friendly and helpful. The breakfast buffet was excellent.

Plussat: Found the beds and bedding super comfortable, and breakfast was good. Free parking is hard to come by in LA, so that was a definitely plus!

Plussat: The Holiday Inn Express has modern amenities and is super close to the car rental returns. Free parking and free WiFi is a huge bonus. The free breakfast includes eggs/omelets, along with turkey or pork sausage, yogurt, fruit and a whole host of carbs.

Miinukset: The room was not as clean as I would like it, the furniture had not been wiped down and the bathroom could have been cleaner. The room was also quite humid, despite the air conditioner. These 2 concerns can be easily addressed.

Miinukset: It is not 3 star. Max would be 2 star

Plussat: Average self serve breakfast

Miinukset: Location was not good if you wanted to do tourist things. You did not feel safe walking around at night and there was no where to go

Plussat: The bed

Miinukset: Shower

Plussat: Clean

Miinukset: It took over a half hour to pick us up after a very long trip

Plussat: location good,very clea,serve kind

Miinukset: 空调太吵

Plussat: Hotel was close to the airport. I was collected by the free shuttle from the airport to the hotel. Room was clean and comfortable and the free breakfast was great!

Miinukset: I wish the pool and the hot tub were running.

Plussat: Proximity to the airport Airport shuttle Very calm Bistro to dine at the hotel

Miinukset: Toilet seat was not completely clean when we arrived

Plussat: Comfy bed and really clean room!!

Plussat: Clean & fresh

Miinukset: Nothing

Miinukset: no

Plussat: Loved to be able to order a salad and pick it up. Very quiet. So close to LAX with super handy shuttle.

Miinukset: The shuttle driver didn't know where Volaris airlines was. Dropped me off in the wrong spot.

Miinukset: Hard to find. Shuttle system poor as far as leaving hotel

Plussat: Good airport hotel, nothing fancy. Price was better than most in the area.

Miinukset: No breakfast

Plussat: The overnight hotel staff was especially helpful and went above and beyond to assist when I called to report an issue.

Miinukset: No.

Plussat: Very close to LAX where we were flying out from. Would definitely stay here again.

Miinukset: NA

Plussat: Clean....roomy

Miinukset: Didn’t sleep at all. Up all night listening to loud noises.

Plussat: It was nice and off the radar

Miinukset: No pool, and no bar for people to stay in and not have to go out to another location to spend money

Plussat: I stayed only 1 night at the Sheraton. Typical airport hotel, friendly staff, clean room, easy check-in and check-out.

Plussat: Location

Miinukset: -

Plussat: The room has comfortable bed and good AC.

Miinukset: The room service is not professional at all, I asked them to clean the room, but they didn’t for 2 days in a raw. I tried to complain to the manager, but as usual they said he is busy. In addition to that, there’s only one washing machine and one dryer for the whole hotel which is ridiculous and it’s out of service.

Miinukset: They charged me triple for my stay through bookings.com Ive now been waiting 24 hours still no refund

Plussat: Great location. Large room with updated decor.

Miinukset: Slow check-in. Not enough front desk staff. Dented door frame around our room door.

Plussat: Nothing

Miinukset: there wasn't enough staff when we wanted to check in

Plussat: It is close to airport

Miinukset: Staff are not smart. I booked two rooms online, but when I checked in they cant give me a beside by beside room / adjacent room. The front desk staff gave us two rooms on the same floor, but one on the east and another one on the west.

Plussat: Room was nice

Miinukset: Unkindness and public parking lot

Plussat: Nice room, liked all the amenities .

Plussat: Overall clean large room

Miinukset: Parking was expensive Bathroom had a swarm of fruit flies

Plussat: Location

Miinukset: Fire alarm went off in the middle of the night due to faulty battery ruined our day Toilet clogged several times

Plussat: Everything was wonderful

Plussat: The room was clean and nice.

Miinukset: 15 dollars for parking per day

Plussat: Nothing

Miinukset: The room had huge stains on the floor and smelled like mildew. The toilet seat was loose and I asked for them to fix it and someone came to fix it as I was checking out. They charged me a smoking fee of $250 unauthorized because they said they smelled smoke in the room when I was the one that complained about a foul odor in the room. DO NOT STAY HERE UNLESS YOU WANT YOUR MOBEY STOLEN FROM YOUR ACCOUNT AND BLACK FEET FROM POOR MAINTENANCE

Plussat: Pretty decent breakfast

Miinukset: We were left with room that smelled like weed because we came in late at night. However the staff was kind enough to give us a 50% discount on our room rate.

Plussat: Clean rooms spacious great breakfast

Plussat: Very convenient location close to LAX

Plussat: Size/type of room. 2 queens and a sofa bed. Location to airport. Price of hotel compared to what you get. Breakfast quality

Miinukset: Nothing

Plussat: Friendly stuff, thanks them so much! They are kind and polite, always give us a solution where is something wrong. Nice breakfast, very hot water in the bathroom, good connection WiFi, shuttle bus to the airport.

Miinukset: The living room is totally NOT independent as the description, there is just a half glasses wall between bedroom and living room. I reserve for 4 adults and 1 baby. When we arrive the baby bed is not in the room and the sofas bed is not prepared even I wrote to the hotel in the morning and called them in the afternoon to double confirm. I still have to call the reception when I arrived in the room. They might have better communication inside so that I could have a room prepared.

Miinukset: Very long wait for courtesy bus from the airport

Plussat: Staff was amazing, everyone was very friendly from checkinging to serving us in their restaurant to checking out. There was one person on their staff that stood out the most and I would like to thank her for everything she did her name was Rebecca but she went by Becky. This employee was wonderful from the time I called to ask for assistance in getting picked up from the airport up until it was time for us to go to sleep. I definitely would recommend this property to all.

Plussat: Great hotel, great stuff, thank you

Plussat: Clean and new room

Miinukset: I didn't like for parking. Should be included.

Plussat: Let’s just say I always stay here, unless circumstances force me not to.

Miinukset: N/A

Plussat: It was close to the airport.

Miinukset: My room smelled like an old smokers room, and just didn’t feel very clean. There was a party going on outside until 1:00am that made it tough to get the sleep I was hoping for in preparation for an early start to my travels.

Plussat: Last stop on our 2 week US trip, after staying elsewhere in LA on our arrival 2 weeks prior, we wished we'd stayed here instead! Bright, funky modern hotel, with a cool LA vibe to it. Clean and tidy room with 2 large queen beds and great shower, nice large TV. It was so much better than our last LA hotel and the same price. 10 Mins from LAX, No room service but plenty of options very close by and a great pizza place across the street. It was brilliant. We paid for breakfast but only received the continental option, which was slightly disappointing, but when we questioned it, we were upgraded to a full breakfast instantly, no questions asked. Great service. the chap on the reception was really friendly and welcoming too. Breakfast was a little odd, and confusing, would be much better with a traditional American buffet offering, but being honest, the bagel with bacon, egg and cheese was delicious! We wouldn't stay anywhere else in LA from now on. Pool was heated too, so the kids had a great time on our last morning in the US

Miinukset: Breakfast, would be better as a buffet American style, but thats the only thing

Plussat: I was quoted a different rate through booking.com and wasn’t aware of the rates fluctuation from one day to the next!

Plussat: Always good

Plussat: Staff

Miinukset: No

Plussat: Room was quiet and comfortable despite a loud party going on down stairs

Miinukset: Shower floor is super slick, elevated and the provided rubber mat is very small i was concerned about falling

Plussat: The staff are very friendly and quick to help!! I will make this the only hotel I stay at whenever I am in Los Angeles!

Plussat: Always good

Plussat: Everything

Plussat: Always good

Plussat: Always good

Plussat: The staff was helpful and the hotel has a unique vibe with the decor .

Plussat: The staff was helpful and friendly. We had to make a special request when we arrived and they accommodated us very well.

Plussat: It was close to airport.

Miinukset: They charge for parking. That should be free.

Plussat: The facility has a very comfortable guest area in the lobby. Guests come out of their room to enjoy it. Amenities, design and staff were very friendly.

Miinukset: The headboard wasn't clean. It appeared they attempted to wipe something off, but smeared it instead. I didn't notice it until my last night there due to the lighting and where I was sitting.

Plussat: Close to LAX shuttle service excellent

Miinukset: Yes - charged for parking even though we had no car

Plussat: Location close to the lax airport 10 min by car. Good size room.

Miinukset: That the first free shuttle starts at 04:30 and it is hard to get a taxi van for 4 persons and luggage.

Plussat: The staff was great. I had an early flight in to LA and was allowed early check in to the hotel.

Plussat: Overall excellent best place and clean smiles everywhere.

Miinukset: The pool was not heated and parking was 20 dollars .Also pay tourist feed and I'm a California resident.

Plussat: How nice and clean it is

Plussat: Close to LAX and fair price

Miinukset: Paid parking.

Plussat: Housekeeping was good

Miinukset: First of all, way overpriced for what you are getting. Really confusing when it comes to breakfast included in the price of the room - every time the list of things you could have for breakfast changed depending on the person that was working. The drain in the shower wouldn't let the water through even after they fixed it. Overall, a rather annoying experience - a lot of small things made this stay not very pleasant

Plussat: Location

Miinukset: No

Plussat: The location

Miinukset: They charged me to park my car $18 a day. I have never payed for parking at any hotel. It should be that parking is included. I did not like that at all. I also did not like how they did not give me the teacher discount, because I get 10%-15% off at Mar

Plussat: The rooms are absolutely amazing, will return again!!

Plussat: Loved the hotel. Loved the lovely decorations, the free snacks, breakfast and the bar downstairs. I will come again.

Plussat: The location is very near LAX.The breakfast is best

Miinukset: The kitchen area in room could have been betterch

Plussat: Size of suite

Miinukset: Understaffed checkin desk Needs renovations badly

Plussat: The lobby and outdoor landscaping were absolutely beautiful, the staff were very friendly and attentive, the complimentary snacks/drinks/breakfast all exceeded our expectations.

Miinukset: Although the lobby and public areas were stunning, the room itself was just okay. It was very outdated and in poor working condition. The bathroom looked like that of a one or two star motel, the main room had an off putting smell/wasnt very clean.

Plussat: Loved having a seperate bedroom - important for us when travelling with our 1 year old so we could put her to bed and not disrupt her while we had dinner etc. The beds were super comfy and had a great sleep. Managers evening was nice, we had some drinks & snacks all complimentary and the free breakfast in the morning which was nice - had the omelette cooked by the chef. Plenty of options for our 1 year old as well. Close to airport, had a pool that looked nice but a bit cold for a toddler so didn't get it.

Miinukset: Didn't realise we had to ring and prebook the shuttle for pick up, after arriving off a long haul flight this was the last thing we were thinking about & had no way to call. Had to catch a cab - what a pain at LAX, they have changed everything and have to catch a bus to another carpark where all the taxi/uber etc are waiting...

Plussat: Staff was wonderful !

Miinukset: Had to wait over an hour for shuttle. I spoke with hotel upon landing. I was told shuttle would arrive in 20 min.. My plane got in at 9:00 PM shuttle finally picked me up and got us to hotel at 10:45PM. I asked the driver why the big delay ? He said they were short a driver that night and apologized . Upon arrival at front desk I asked the young man why I was told 20min ? He said airport traffic was extra heavy in a sharp grumpy tone. I said so being short a driver had nothing to do with it ? He said that had nothing to do with it very angrily ! Poorest front desk customer service ever. After some investigation I found out the young man at the desk was one of their GMs ! He lied to me and instead of taking the blame he chose to get cross with me. He needs some customer service seminars ! He's in the hospitality industry for crying out load. I spoke with other staff . One told me they wished he would just stay home when he's in a crappy mood.

Plussat: Location, breakfast

Plussat: It said it had a spa and pool

Miinukset: They removed the spa

Plussat: Near to airport, big suite, tasty bar food - and great balcony view across airport

Miinukset: Nothing

Plussat: Prompt service and professional staff,

Plussat: Main bed was comfortable. Breakfast was of a decent standard and there were gluten free options. The communal areas were beautiful.

Miinukset: Bed was small. Had to make the sofa bed up overselves and rearange funrniture to allow fire escape route. The pool was cold and there was no hot tub as advertised. The attention to detail with the cleanliness and standard of the room area was lacking. Staff were very dismissive.