Etsi halvat lennot: BoA

Plussat: The crew and captain

Miinukset: They need to be more kind of serious respect the time

Miinukset: I hope BOA refunds me what I paid to buy another ticket since y lost my connection in Miami

Plussat: Nothing

Miinukset: Flight was delayed for 11 hours, lost my Miami connection to Wisconsin, had to buy another ticket to reach my destination.

Diverted to Cocahbamba

Miinukset: Our plane hit bad turbulence, turned around and was diverted to Cochabmba

Basic airline, good price

Plussat: Attendants were fine and accommodating. The flight was on time and smooth.

Miinukset: The interior of the plane was pretty dated and no inflight entertainment was provided. It was a 7 hour overnight flight, which meant that was okay, but my three kids normally look forward to something interesting. Food and drinks were basic but tasted fine.

Miinukset: The crew left a XXX Lady left by my side. This person had to eat on my tray because she didn’t fit into her chair... there was no assistance from the crew to move me or her.

Flight delayed 2.5 hours

Miinukset: Did not give updates on delay. No communication to passengers

Plussat: Nothing.

Miinukset: The food was terrible, +5 hours delay, poor attention from the crew. Basic stuff every airline should be aware of.

Service and price are the best

Plussat: Service is ok and boarding was fast

Miinukset: old plains and not very clean

Delays

Plussat: The crew on land tried to do their best to speed up the boarding, but the departure was delayed 45 min because "connection problems" and warned only 15 minutes before boarding should started

Miinukset: Small airport with almost no services, plain is old and not clean

Boa

Plussat: Good Service onboard. Very old plains, not clean and no Entertainment

Miinukset: Not clean and crew on earth not polite

Cancelled 2 days in a row

Miinukset: Cancelled for ”weather” which just a low cloud cover In Sucre. Perhaps it was bad at the origin of the flight. The plane never arrived. The other 2 airlines at that airport were flying. Suspicious. If it was truly weather problems, then it is OK. Only 1 flight a day made it a large problem. They did not say how they would deal with the 2 days of passengers backed IF it was to fly the next day. We found another form of transportation.

Paid for Exit Row Seat, Directed to move b/c we don`t speak Spanish

Plussat: Crew was nice, seat configuration 2-3-2

Miinukset: Old planes, long flight with no entertainment, paid for exit row seat & directed to move because we don't speak Spanish. Totally understand this, but there should have been something on the booking site to alert us to the fact that we would not be allowed to sit in that row. It's irritating when you pay for something, you think you're going to get it, and then it's refused to you, when the situation could have been easily avoided in the first place.

Paid for Exit Row Seat, Directed to move b/c we don`t speak Spanish

Plussat: Crew was nice, seat configuration 2-3-2

Miinukset: Old planes, long flight with no entertainment, paid for exit row seat & directed to move because we don't speak Spanish. Totally understand this, but there should have been something on the booking site to alert us to the fact that we would not be allowed to sit in that row. It's irritating when you pay for something, you think you're going to get it, and then it's refused to you, when the situation could have been easily avoided in the first place.

Miinukset: Abordamos 1 hora tarde y mala comida

Rude

Plussat: Flight seemed ok when I had to buy a ticket for missing a flight to Cochabamba

Miinukset: The flight from miami to santa Cruz was terrible. My friend also had a ticket with them. We got there checked in and checked the bags. During this process the ladies that were checking in people had very bad attitudes. My friend who already had her visa for Bolivia was harassed for paperwork for a visa. (Which was not necessarily needed, AA proved tha t) but she didn't check her passport. I informed the attendant that she already had it. Then they didn't direct us where to go. We didn't see the other f corridor going upstairs. So we waited then I finally I started asking questions because it was 12 minute from departure. All the employees said they left. Not only did they leave early but made no announcement of missing passengers or that they were leaving. We could not get a hold of anyone from Boa to help. We called only to be told we would have to wait until the next day to see if we could leave. It was so sketchy that we booked a sure flight with AA. In the morning we went to check for our bags but no one was there. So while waiting for the flight from AA a attendant from Boa comes over to say "I remember you""you missed your flight ". So told her what happened and she didn't respond as to why they left early. Only that our bags were still in the airport and there was a fee. I responded for what and again she didn't answer. So returned later to pickup our bags from Boa and waited in line. We were told to talk to the manager who ignored us and some others. A rude attendant steps away from checking in people to ask why we missed our flight. I told her what happened. Then she says tsa closed at 1030pm. I told her they never mentioned this and how are we to know. The manager kept insisting that the computer was down and she could not talk. My friend kindly explained that we just need our bags because boarding for our was soon to begin. She didn't listen, she said the computer is down so we have to wait although our bags were right next to her. So the rude attendant (blond, wish I got her name) comes over to say you going to have to pay 250 for the flight change. Then I told her "look we are not flying with you and we need our bags for another flight". So she gave them to us angrily and my friend asked why she was so anger. Then finally we got the managers attention and both said no nobody is anrgy. Then my friend proceeds to say but you're raising your voice and the blond attendant say I'm not angry, I'm upset because you delayed a flight. I Choose to stay quiet because I was so angry. Now that I think about it. I think they complained to security because when we returned security stopped both of us although we were separated by that time.

Miinukset: Overnight flight to Miami. Flight itself was fine. But no entertainment on board whatsoever. Dinner was OK, but practically no breakfast, only a piece of bread was offered.

Left early

Plussat: We got there checked in and checked the bags. We went to the what we thought was f but was not. We happened to turn a corner with no signs. After going to the bathroom and sitting for 20mins, i thought it was weird no one was calling boarding 12mins before the flight. After talking to two people they said they left.

Miinukset: No paging for checked in guest, no warning of early departure.

Plussat: Nothing

Miinukset: Time to stay in the check in

Worst flight ever on BoA

Plussat: Crew made effort to accomodate

Miinukset: Paid the surcharge to pick my seat. Check in changed my seat to emergency row. 1. I don't like the emergency row. I am not fluent in Spanish, the predominant language for BOA. They had to change my seat and changed me to an aisle seat. My shoulders are too wide and get hit by carts personnel. This was a Red Eye flight. So, between the bumps on the aisle and the storms we were flying thru, there was no sleep to be had. I also believe that BOA is reducing the pressure in the cabin. My breathing was like I was up in La Paz ( strained). This was a 7 hour flight. One of the wordt if not the worst, I have ever flown in 50 years of flying. Also, I do not usually gripe.

Plussat: Good service at the counter

Miinukset: They sold me a Business ticket and there was no Business on the flight. I asked for a reimbursement on the ticket and they told me that I had to contact VAYAMA. I did not get on the flight.

The plane had to make an emergency stop in Jamaica to get more fuel.

Miinukset: they didn't have enough fuel. Two hours in Jamaica to refuel which was not scheduled ruined the rest of our day. We were unable to make our appointments

Only to be considered as a low cost option

Plussat: Excelente service from their staff

Miinukset: Airports for the stops in Bolivia are very poor in service and confort and even in Miami the gate is an old one, also a very bad one. To be considered if the stop is long enough. No entertainment and the food is not good.

Miinukset: I had to overnight in Santa Cruz. Flight was cancelled, they rebooked me next day

Fine flight

Plussat: The flight was very reasonably priced.

Miinukset: Uncomfortable seat.

Slow BoA

Plussat: Very reasonably priced.

Miinukset: Despite the Santa Cruz airport only having two international flights leaving that night we started boarding 20 min after the scheduled departure time. The plane was at the gate 4:30 hours before the scheduled flight time.

Plussat: I'm not sure if the aircraft had some problems. I was sitting next to the window and I have never felt the floor and window that cold before.

Miinukset: I'm not sure if the aircraft had some problems. I was sitting next to the window and I have never felt the floor and window that cold before. Lack of tv, outlet

Delayed dirty plane nasty food worst airline ever.

Plussat: Nothing

Miinukset: Everything

Frustrated

Plussat: The check in attendant was very friendly but unfortunately that was the last friendly person I encounter with the airline and at the Bolivian airport.

Miinukset: The check in process was a bit inefficient. We were lined up to block other airline checkin lines versus letting us stand in line within the ropes. Food was not that good. No online check in and I had to call to select seats. I struggled finding an 800 to contact them. I ended up asking a travel agent for help. I also was not able to confirm my flight online although I was told I had the right confirmation codes. Website consistently indicated records couldn't be found.

Frustrated

Plussat: There unfortunately was nothing positive about this trip.

Miinukset: The flight was delayed three hours (they indicated mechanical issues but I suspect capacity came into play since they substituted a much smaller plane and that plane still wasn't full). I missed my connecting flight and I am on standby all day but the flights today are full so it is a strong possibility I will be spending the night in MIA and not making it to my final destination today. Not one update at the airport was in English even though the flight was going to a US city. Once on the plane the flight attendant repeatedly asked me questions not in English when she knew I didn't understand her and I know she spoke English since she made a few announcements in English. food was not good. Very carb heavy and protein was very dry. No entertainment on a 7 hour flight. No place to buy a book or magazine in the holding pen area prior to boarding. This flight was not worth the money saved. I would have been better off spending a few more hundred on another airline.

Miinukset: No A/C, fly attendant was rude and didn't want to provide me a blanket and answered me that is not his problem and is not responsable. Plane went in to an air stream an pilot activate the sit belt sign after all.

Not recommended

Plussat: The Crew is fine

Miinukset: It all starts at the Miami old terminal, with long lines. Sporting luggage is charged for oversize even if you are taking skis. The plane is a small one, no entertainment, poor food. If you are connecting in Santa Cruz de la Sierra, the airport over there is so small and you cant even charge your phone.