Boston Omni Parker House Hotel

Expensive. Small rooms.

4 stars..... a joke!

The history of the place and the location

Superior rooms are old, small, no safe, no fridge, no water in the room, terrible isolation....and the place is worn out... not worth 3 stars at European standard! A rip off!

Kayak screwed up

When we arrived the hotel was sold out and did not go or our "guaranteed reservation" for a double room. We were instead offered a full size bed and a cot for the same rate even though the room sells for $50 less. Spent most of our night on the phone with Kayak who didn't care. Says it's non refundable yet how they can say it's a guaranteed reservation when clearly it's a maybe!

Horrible customer service by hotel manager and kayak. Hotel didn't offer to call around or find other accommodations for us.

Had to move rooms 3, almost 4, times. The whole situation was handled very poorly until we finally were helped by a manager. Just wish it did not have to get that far... Overall, the hotel is extremely outdated, struggled to control the temperature in the room and the walls were so thin we heard a screaming child all night. Images online are extremely deceiving and lead to a disappointing experience as a whole.