The Westin Copley Place, Boston

It’s a good location good rooms and good menus

The front desk was the worst service was below standard though We had 2 rooms one for me one my nieces We’ve both experienced some problems with room service The front desk was the worst part They need either put more staff when it’s crowded or have different staff to help existing guests I made a reservation for15 nights and after 12 night they’ve send me the final bill and the house keeping, the coffee service and another inspector knock on my room telling me that I am checking out and I’ve said no I am not At the front desk I’ve reported that and they said I’ve have 2 reservation and it’s already clear which I don’t When I came back later they locked my room I went to the same lady at front desk the Q was as always full and long of new guests I’ve told her my room is locked and I need to go in urgently she asked me to line in the Q I wouldn’t mind if I was free but have had told her earlier about the problem and waits in the Q earlier I was expecting her to just charge my card quickly and not have me wait for all people to check in She ignore me in a very rude way and called “next” I was really upset with her rudeness and asked to see the manager or someone in charge and another lady was there tried to help and fix the problem The check out day I’ve asked if it’s possible since we have 2 rooms and we’ve stayed 15 nights if she can make the check out little later and we can check out on time for one room and leave one for 2 hours She said yes but you need to pay for each hour 70$ ??? I said all hotels give extended stay especially in like our case She said they need the room???!! It’s contradiction if she has no room why she is offering to pay by hour?? These are not the only problems with front desk we all had other few little issues here and there

The bed was very comfortable

WiFi should be free to everyone.