Bourg-Saint-Maurice hotellia

Plussat: Location of hotel. Ski in / ski out. Room had great view.

Miinukset: Room housekeeping was sporadic. Beds made but water or refreshments were not replaced in room. Reception staff pleasant but maybe inexperienced because several errors on booking dates made. Upstairs restaurant french fine dining. Unsuitable for families. Downstairs restaurant more suitable for children, food either over or undercooked. service slow. Children allowed in spa until 6.30pm. Closes at 8pm. Ski rental shop within hotel. Clients equipment stored in shop, chaos in the morning. Staff here worked really hard to serve too many people.

Plussat: I am a difficult traveler. And usually there’s always something that goes wrong when you stay abroad. I have been skiing Europe for the past 18 years. I travel to three or four destinations every year. I have skied every country in Europe that has snow. This place was beyond my expectations. From the moment we pulled up and they took our luggage out of the car and brought it to our room and parked our car. That was not a typo. They brought their luggage to our room. I’m at steak and potato guy. The chef went out of his way to pier chicken or steak exactly to my liking every single evening. The staff was more than friendly and courteous. Everyone went out of their way to make me feel special and appreciated. Every room has an amazing view. Everything is conveniently located. Even the restaurants in the hotel were better than the restaurants throughout the town. Everyone took the time to know our names and what we liked. I have never felt more welcome or at home in all the years I’ve traveled throughout Europe. This place should be the standard of what a ski resort hotel is like.

Miinukset: I could not stay longer.

Plussat: After an initial couple of issues the staff were excellent - Emily on reception and Gilly in the ski room were especially helpful. The location is exceptional for families/beginners with the ski school meeting points right outside the door. Spa/pool was lovely.

Miinukset: The room layouts are a little strange - I booked a deluxe suite which might be great for 2 people but the downstairs room was little larger than the sofa bed when that was pulled out Toilet was in the downstairs room with bathroom including the only sink upstairs so not ideal with kids. We were fortunate to be moved to the family suite as there had been a cancellation which was much better but again the toilet was off one of the bedrooms with a glass door which meant the light went flooding into that room. Small issues I know but you do wonder how they approached the room layout designs!

Plussat: The staff, the room, the restaurant

Miinukset: The village. The spa is nice and clean but closes at 20:00 - give you about two hours after ski

Plussat: Everything was amazing !

Miinukset: Position of hotel, room, food, ski storage

Plussat: Location: very close to lifts, shops and restaurants. Very nice specialty and waffle shop in the building, well furnished and equipped.

Miinukset: The buildings smells of chlorine as if the aircon is connected to the pool area. English TV channels would be a plus! Extremly expensive grocery shopping in the whole Arc 2000 ski station.

Plussat: Excellent location, comfortable,

Miinukset: Quite expensive when they expect you to clean the apartment fully before you leave

Plussat: Staff were really welcoming and helpful. Apartment was really well equipped and looked after. Location was amazing right next to the ski lift. Pool and sauna were a life saver after a long day on the slopes. Bread delivery daily also a bonus.

Miinukset: Apartment cleaning cost should be included in the price and not extra.

Plussat: Breakfast service offered for bakery delivery which really helped. Great location right where the lessons congregate.

Miinukset: Sauna out if service in the swimming pool area's

Plussat: Couldn’t get a better location- ski in ski out and we loved arc 2000

Plussat: Very good location but be careful with the road to Arc 2000, it closes during snow storms. Very nice pool and sauna.

Miinukset: A bit cold in the rooms

Plussat: View of Mont Blanc was fantastic

Miinukset: The balcony size was disappoibting for a three bed superior apartment

Plussat: Really nice hotel and facilities. Perfect for holidays with children.

Miinukset: Moving around the hotel is like a maze and to enter the deep blue spa needed to pay additional costs.

Plussat: Great location

Miinukset: Small bathrooms, weak shower

Plussat: Huoneisto oli riittävän iso ja kylpyhuone oli mainio.

Miinukset: Hotellikokonaisuus oli sekava ja rankkasateen aiheuttamat ongelmat vielä huonontivat paikasta toiseen siirtymistä.

Plussat: Brilliant location- in our opinion the best of the villages. Don’t make the same mistake as us though, book a minimum of 5 nights to get the free entertainment passes! The accommodation was very clean and considering the size of the village felt very quaint. Take the free lift up to 2000 for stunning walks and views.

Miinukset: Nothing we didn’t dislike

Plussat: The owner was friendly and helpful. He made sure we had what we needed. We were slightly late for check in as our train was delayed, we sent him a message and he was happy to meet us later. The location is close to the train and coach station.

Miinukset: Room was fairly small, this was not a problem for us staying only one night though.

Plussat: The owners were excellent. Very friendly and nothing was too much trouble. Went the extra mile every day to make sure our stay was as comfortable as possible. We would highly recommend.

Miinukset: The WiFi wasn’t brilliant but the owner gave me the password to his personal router. Excellent customer care.

Plussat: The owner/manager was very friendly and helpful. The location is wonderful, within walking distance of shopping and great restaurants.

Plussat: Breakfast was a traditional continental. The best part was the friendliness of the owner and his family. From our arrival to departure he was welcoming, attentive and interested in where we had been and where we were going (we were on motorbikes) he even recommended a different route to see a beautiful lake -we did and it was a highlight of our tour we would have missed. He even recommended a lovely local restaurant.

Miinukset: Nothing, if we go back we will plan to stay there and tour out for a few days

Plussat: Very friendly, cosy rooms

Miinukset: Opens only at 5pm

Plussat: The hotel was very close to the hospital which was good because we were visiting someone in there. It was also close to shops and funicular so would be good for skiers too

Plussat: I liked the friendly owner and his attention to details. Easy communication, perfect timing for check-in, clean room, and his help for opening the ski-track of my car.

Miinukset: I am sorry, but there isn't something I did not like during my stay. The only problem I had was to find a parking spot when I came back from skiing one day. After a while a got my free parking spot !

Plussat: Location, friendly people running it and incredible value for money.

Miinukset: Nice little clean hotel very well located and lovely people running it who went put of their way to make my stay a nice one.

Miinukset: Too far to walk into town.

Miinukset: Price was high Too far from bars and restaurants and shops

Plussat: Perfect ski in ski out and Good food.

Plussat: Staff were really friendly and accomodating. We were made to feel very welcome. Food was incredible and the Lounge was lovely. Ski in & ski out plus lifts to and from town from Flo on the snowmobile!

Miinukset: It would have been nice to have a bath but the showers are amazing.

Plussat: Julie, the manager, was very nice and keen on assisting us with anything we nedded. So good to ski in and ski out. The ambience at the hotel was very pleasant and made me feel very much at home. The deserts made by the dinner chef were delicious! Wonderful stay!

Miinukset: Didn´t have a support for the soap and shampoo in the shower box. Would be nice to have a gym in the hotel. Wished we had more snow and less crowds on the slopes.

Plussat: The staff is super nice, friendly and helpful The room is big, clean and comfortable The pool it’s a good place to relax

Miinukset: I think it’s not fair to charge money for the baby bed, but it’s something that we know we booked the room

Plussat: Cleanliness of the hotel and the friendliness of the staff

Miinukset: It was a €10 taxi ride from the train/bus station.

Plussat: Nice quiet place with garden, well located (900 m from the city center). beautiful heated pool. Breakfast 'buffet' OK. Locked garage for motorbikes + external parking.

Miinukset: Standard room is basic, a bit old fashioned, small bathroom but all clean and functioning.

Plussat: The hotel had atmosphere

Miinukset: A little too far out of town for ease of dining given the hotel did not offer any meals except breakfast

Plussat: Lots of character. Great swimming pool with lovely views of mountains. Comfortable beds and bathroom. Easy check in with plenty of information.

Plussat: Generally very quiet and peaceful (apart from the cockerel - not a problem). Comfortable clean room and lovely warm welcome and easy check-in on arrival.

Miinukset: No issues, but a little difficult for access without a car. However, the location is what helps makes it quiet and peaceful.

Plussat: Great breakfast buffet, cosy spa area, nice beds and good location. The design of the hotel and rooms was charming in many ways, but somewhat uneven/incomplete - superugly toiletpaper holders for example.

Miinukset: The hotel dinner was not very impressive, and the restaurant staff seemed rather inexperienced. Also, the toilet paper was like sandpaper.

Plussat: The room was much bigger than I thought . Very comfortable and spacious bed The breakfast was very good .

Miinukset: The parking was a little far away

Plussat: We opted for the half board option. Glad we did as we were tired after skiing and the food was amazing. Loads of choice at breakfast and couldnt fault the selection and service

Miinukset: The only things that could be improved upon was that if you did not get to dinner early enough, your choice may no longer be available, however, the other options were great!!

Plussat: Very clean room much bigger then expected: two rooms, two bathrooms. Free acces to Spa and swimming pool are a valuable plus. Very good breakfast in terms of room and products: we easily found gluten free food as requested. We arrived later then planned but staff kindly called us giving all necessary info to enter the structure in advance. Very kind and professional staff. Arc1600 centre village can be reached in 5 minutes walk and excelent restaurant Orso available at less than 100 mt.

Miinukset: Just minor things. Few room accessories requires some maintenance due to age. Some more towels would help. Confirmation file was reporting info for winter season not valid for summer season (i.e. longer check-in time)

Plussat: We had a 2 bedroom apartment which was very spacious including a balcony with beautiful views of the mountains. Just a 5 minute walk to the centre of 2000 and ski lifts.

Plussat: Centrally Located a Great Chalet in a Fantastic Resort

Plussat: Comfy beds, warm rooms, excellent pool and sauna, good parking. Friendly, helpful staff.

Miinukset: There was a pungent smell of kerosene in our room which woke us in the night and last for half of the week. Such a shame as it tainted what otherwise would have been perfect accommodation.

Plussat: Very comfortable, easy access to the slope, convenient supermarket in the building, amazing relaxing area on 1st floor

Miinukset: It a the shame that the check is is so late and the checkout so early as arriving from the Eurostar, we didn t have much flexibility in timelines

Plussat: The hotel is in a very beautiful location outside of the city center (but close). The owner made us feel very welcome and provided interesting information about the place although we stayed only for one night.

Plussat: The English owners are very friendly and helpful, and being English easy to communicate with for an English speaking traveller, and even gave me a lift back from the to and back from the funicular/Lidl on my first day's Snowboarding before I had become accustomed to the place. I ordered a few things from Amazon while I was there and I found them on my bed in my room when I arrived back in the evening after a long days boarding. Overall very helpful and amenable hosts.

Miinukset: I have no complaints.

Plussat: Location, very friendly staff

Miinukset: Noisy when other guests were coming home late and started talking on the terrace just below the window. The breakfast does not cost a lot (7€) but is very limited when you are staying in the hotel for more than 2 days.

Plussat: Staff ok

Miinukset: Tired and rundown Unmarked 8 inch step up to bathroom from bedroom, dangerous

Plussat: Full board meals was acceptable. Sometimes the hotel served some nice dishes like oysters, raclette; some nice pasta.

Miinukset: The rooms have to be renovated; lots of electrical equipment was out of order; poor soundproofing. I could hear every single word my neighbours from the above was saying. The windows are old and they don't protect from the sound and freeze from the outside. The staff is quite friendly but completely useless. Noone was eager to solve the problems and some modest wishes we had. Next to the hotel's frontline there is quite a lousy disco bar. And right in the middle of the night completely drunk guys are getting out from the bar, yelling, laughing out loud and being unacceptably noisy. Lots of the guests loose their tranquility in the night and sleep baldy because of such a neighbourhood

Plussat: We didn't really stop for breakfast as we were keen to ski

Miinukset: The food was ok in the hotel as I understand catering for families

Plussat: Breakfast was good, lots of variety.

Miinukset: Receptionists were rude and unhelpful

Plussat: Staff very friendly and put in real effort to make sure you're happy Good variety and quality in the restaurant Easy access to pistes

Miinukset: Didn't replace toiletries when they were running low

Plussat: The food was terrific

Miinukset: The heating was harsh. Forgot to bring my humidifier, as electric heaters really dry the air. Property could do with a little renovation.

Plussat: The view.

Miinukset: Too much to list. Described facilaties do not exist. Gym/spa no ski in/out. Rooms furnishings old and smelly. Terrible bar area.

Plussat: Fantastic week for New Years. Staff extremely helpful and friendly making NYE special for the guests. Fantastic buffet food with a huge choice and good catering for children. Great location, just a walk down the steps to the slopes. Nice to have a balcony for fresh air and views to wake up to. Would recommend and visit again.

Miinukset: Rooms are basic but clean.