Brentwood hotellia

Plussat: Clean and comfortable room, friendly staff, free parking and convenient location. I would definitely stay here again.

Plussat: very friendly people very clean hotel

Miinukset: king size mattress hurt our backs

Plussat: Great breakfast, comfortable bed, shuttle to nearby shopping center, location.

Miinukset: My complaints: Dirty bedding, TINY bathroom (like, had to stand in the shower to close the door to use toilet small), corroded fixtures in shower and bathroom sink, dusty everything, carpets not vacuumed, super early room service (before 10 am), outlets on one of side of bed didn’t work if you turned off lights, competed with housekeeping staff to use the elevator, dirty stairwells. They could do a whole lot better.

Plussat: safe, clean and well-located.

Plussat: The Hotel was Beautiful and very clean!!

Miinukset: Parking was limited and they really need an air vent in the bathroom!!!

Plussat: This property is ideally located in a beautiful and tranquil setting not far from downtown Nashville. The service is outstanding and the food second to none.

Plussat: excellent cooked and continental breakfast at a very reasonable price. Exceptionally friendly and welcoming staff. small pool and basic gym available. Good sized, very clean rooms. Nice modern decor in communal areas. Free morning coffee available in the lobby. Situated in a beautiful neighbourhood with some shops and restaurants in walking distance. approx 20 mins to downtown Nashville in a cab.

Plussat: Staff was helpful and accommodating..great value...close to dining.

Plussat: The bathroom shower and the bed also the cleanliness of the room...also the staff checked on us about 2 hours after arriving to ask about our stay thus far and if we needed anything...that was awesome..

Miinukset: That the breakfast wasn't included with the stay...as much as the rooms are breakfast should be included and not extra. Other than this I loved it nice quiet and beautiful.

Plussat: This has been my favorite hotel in Brentwood . I stay in local hotels while visiting my mother . Its safe , clean , quiet with excellent staff. This past visit I traveled with my grandchildren and found it to be quite compatible.

Plussat: Great set of restaurants out the back door. We ate at three of them.

Plussat: The overall cleanliness and setting. Very nice hotel and in a great area for the price.

Miinukset: Not having a fan in the bathroom was inconvenient.

Plussat: The lady at check in. The evening snack bar

Miinukset: Parking everything about the stay was great except the entrance from where I had to park. And the directions to the room was misleading

Plussat: The property was beautiful!! We absolutely loved it and will be back!

Miinukset: No bacon on executive breakfast. Found sock on closet shelf from a previous guest.

Plussat: Location and facilities is good. Breakfast and kitchen staff is excellent.

Miinukset: Cleaning staff very bad. Wi-fi (I was not informed, that if I am booking hotel thru booking.com then I need special access code to use hotels wi-fi)

Plussat: Amazing and very pleased, looking forward to returning soon.

Miinukset: No complaints

Plussat: Love this place

Miinukset: None

Plussat: Everything.

Miinukset: Excellent service, Excellent room and Excellent sleep. Enjoyed my stay, looking forward to coming back soon. Tennessee Titans Number 1 Fan.

Plussat: Perfect place for girl trip to relax and enjoy - clean and comfortable

Miinukset: No complaints

Plussat: Everything it’s awesome

Miinukset: The front door glass was really smeary

Plussat: Room was great. Pools was clean and desk staff was outstanding.

Plussat: Quietness and cleanliness of room. Nice weight room and pool. Nice sitting area outside of pool.

Miinukset: Didn’t have a free breakfast. No free cookies at reception desk. No valet to bring cart up to room at the time. Out of dessert wanted. No vending machines. Food ordered from hotel restaurant was mediocre. Customer service not that friendly.

Plussat: size of room Comfort of bed

Miinukset: The shower did not drain and had to stand in own dirty shower/bath water. Left room service list out 10 pm night before so that breakfast would be delivered early..never got delivered. Looked and it was still on the door. Called the hotel employee just

Plussat: Location was convenient for shopping and dining. Hotel was clean. Our room was comfortable and well stocked.

Miinukset: Excess charges on our card

Plussat: location and bed

Miinukset: They didn't provide free breakfast; The front desk wouldn't allow late check out even though I was the speaker at the location and had paid for the meeting room at the location.

Plussat: The breakfast was excellent! The property was nice and clean. The staff was very helpful.

Miinukset: During the morning peak time ran out of hot water.

Plussat: Friendly staff. Great facilities. Large spacious room.

Plussat: Staff very helpful and friendly.

Miinukset: Nothing

Plussat: Nothing.

Miinukset: It's dirty and I woke up with bug bites all over my body.

Plussat: Clean, comfortable, easy check in/check out.

Miinukset: Nothing

Plussat: Great staff and clean room

Plussat: There was plenty of on site car parking

Miinukset: No hot water on day one so had to change rooms after breakfast no remote control for air-conditioning unit in room no 2 I sure was not moving room again so had to use on off button on unit Could not get courtesy terminal to work .receptionist let us use his to check-in for our flights home and print boarding passes the same problem was encountered the evening before by other guests and it was not fixed 24 hours later No cooked breakfast as shown in the lift just a buffet both mornings.

Plussat: Was able to check in early without a problem.

Miinukset: Nope

Plussat: Super nice & modern & close to everything

Miinukset: Surprised that there was no shower gel. They only gave 1 bar of soap & we had to use it for the shower & to wash our hands.

Plussat: Location was great for where our meetings were, both in Brentwood and Cool Springs

Plussat: Hotel was clean and staff was welcoming upon arrival. Plenty of parking

Plussat: The members of staff offers First class customer service skills. The room facilities are new

Miinukset: There's a need for more varieties of foods for breakfast including healthy meals.

Plussat: Overall, the hotel was very clean.

Miinukset: Our room smelled of sewage gas, but only in our bathroom. If the door was shut, we couldn't smell it as bad. Also, when we got to our room, it was the wrong room type. The only option to fix this was to rent us an additional room at a lower price.

Plussat: The breakfast was awesome..The bed was very comfortable...

Plussat: Close to shops,restaurants. Breakfast.

Miinukset: No issues.

Plussat: Although the elevator wasn't working on the morning I checked out, a staff member came right away to carry my luggage down stairs for me. They were all very nice and helpful.

Plussat: The bed!

Miinukset: N/A

Miinukset: The handy cap curbside was very slippery and my mom slipped and hurt her knee.

Plussat: Location, amenities and friendliness of staff

Miinukset: The staff. Asked for bedding for pull out couch was told we needed to come down to front desk. The ladies working threw bedding on top of desk and said here you go. We said we thought you would bring it to room, she said we don't do that here. I told her they have at every other holiday in we have stayed at.

Plussat: Close to Nashville, quick Uber ride, very nice and safe area

Miinukset: No

Plussat: Very convenient location. Restaraunts are close. Interstate is close but not noisy. Staff was very friendly and polite. Well worth the price.

Miinukset: Nope.

Plussat: Easy parking and accommodations

Miinukset: The halls were a little too warm

Plussat: You may download their APP. No Need For Checking In..At The Front Desk

Miinukset: The Furniture And Flooring (Carpets) Could Use A Good Cleaning...Possibly

Plussat: The hotel suite was large and well equipped. The breakfast was above the usual hotel fair. Our stay was quiet and comfortable.

Plussat: The room was a suite, with plenty of room. The breakfast was good

Miinukset: The lock on our door did not work. We were on our way to an event and the door did not lock on our way out. We had to leave, with it unlocked. It was fixed when we returned.

Plussat: The location was the best part. Near a lot of different stores.

Miinukset: The pool was dirty our entire stay. The breakfast selection was subpar. Anytime they had something good it was gone within a matter of seconds. They asked me to verify my identity to give my sister a new key card and told me my address and # was wrong.

Plussat: The staff and amenities were amazing.

Miinukset: The carpets were in the process of being cleaned. They should've started the process sooner so the floors didn't get as bad as they were in the several rooms I entered with Family.

Plussat: It was pretty good. I liked that it’s walking distance to The Y swimming pool.

Plussat: Breakfast good. Staff were AWESOME. Very friendly and accommodating.

Miinukset: There were two lightbulbs needed in the room. I informed the desk. They were never fixed over 3 night stay.

Plussat: Comfortable bed

Miinukset: Breakfast was not great

Plussat: Great location too where we were going...great price for a family of 4!! Staff was amazing and breakfast was great ! Love it!!!

Miinukset: Sofa bed not real comfortable

Plussat: Good size of the room, lot of parking space, good breakfast

Plussat: Ease of access! Fastest check in! So friendly and kind! The staff, went above and beyond for me! I was traveling alone and recovering from Breast Cancer. I asked for a suite close to an exterior door, its much easier on me unloading my vehicle! Also, security!! Well lit!! Very important when traveling, especially alone! The staff was aware of my medical issues, per my lil notes...I thought no one truly reads!! They DO

Miinukset: Nothing‼️ No Complaints Here

Plussat: Older yet nicely updated

Miinukset: There was an exterior smoking area close to my room

Plussat: We enjoyed the set up of the facilities! It felt more homey than a hotel room! The bed was extremely comfortable and the breakfast buffet was excellent. Liked the pool area and fire pit as well. Liked the bath products in the shower!

Miinukset: I don't know what more you could have done! Services and facilities were all just great! The weather was too hot but don't think you can do anything about that!

Plussat: Good location . Clean room with great facilities

Miinukset: Cramped and very limited parking space. Booked as a king suite but offered a queen bed .

Plussat: The suite feels like an apartment with a small kitchen, sitting area with desk and then bed and bathroom. It had everything I needed.

Miinukset: Parking was an issue.

Plussat: Very clean room with a very friendly staff

Miinukset: Need larger glasses at happy hour and more options than just beer.

Plussat: My only recommendation is to put a light where the vanity and sink are outside the bathroom. Otherwise everything was really great, including the people, the parking, the accommodations, and the food.

Miinukset: The lack of lighting in the vanity/sink area.

Plussat: Location

Miinukset: Run down, did not live up to 3 star service for room or breakfast/staff.

Plussat: The room is spacious with a kitchenette and a huge desk. Very cleverly designed TV placement. It can swivel to wherever you want in the room. The check in and out process is smooth and the staff is pleasant. Everyday in the evening they have some 'extra' event happening free of cost - they had a free barbecue going the day I landed. Breakfast is adequate. Appreciate the fact that they have installed and permanently hooked up body wash, shampoo and conditioner bottles to the shower wall. Way to go sustainable!

Miinukset: No body lotion was provided in room, but it was sent up in 10 minutes once I called.

Plussat: Location was great, staff was friendly. Breakfast was delicious. Beds were comfortable.

Miinukset: hair was left in bathtub and on toilet, probably the maid but was long black so kind of gross but I overlooked.

Plussat: Liked the location of hotel. Liked that hotel was more like an apartment or condo with individual entrances. Bed was comfortable. Plenty of drawer space for personal items.

Miinukset: A safe in the room would have been nice. A closet for hanging clothes would have been necessary if we were staying for any longer.

Plussat: The room was very large! Loved having the space - the kitchen area, the sitting area.

Miinukset: There wasn't really anything I didn't like.

Plussat: Very nice hotel. We arrived an hour before check-in time. They put us in a room early.

Miinukset: No

Plussat: Good location, clean, friendly staff. Convenient to shopping and restaurants.

Miinukset: None

Plussat: Excellent location near good restaurants in Brentwood. Located just off I-65 with easy access to downtown Nashville. The weekend I was there for a family wedding with extended family, there was also a college soccer team and other groups. I bypassed the free breakfast for an excellent breakfast restaurant (voted best in Nashville) only 0.3 miles away. Lobby is compact but has plenty of seating for small groups. Hotel staff is friendly and helpful.

Miinukset: A group of women next door was loud will into the night and risked awakening my 6 month old granddaughter. Earlier that evening someone complained about the baby being too noisy. The hotel staff was very understanding when we stated we had a 6 month old. Wonder if it was the same women who partied late at night?

Plussat: Breakfast great selection, very friendly desk attendants, comfortable room

Miinukset: Nothing

Plussat: Breakfast was great! Staff were very cheerful.

Miinukset: Bed was comfortable but bedding wasn't the best. Sheets were not very soft (probably not cotton) and the comforter was a heavy polyester type material that was too warm but just a sheet was not"enough". A soft cotton blanket would have been good addition

Plussat: Hotel location is fairly convenient for a lot of places in Nashville.

Miinukset: Yes, the room we were given was extremely small and loud. This room type (single queen) was not even listed on the Hampton Inn website. Upon inspection of the room we requested a change since it was so small. Also, this hotel is basically a motor lodge.

Plussat: Clean room, friendly staff and great breakfast

Plussat: Location

Miinukset: Noisy, kinda dated in the rooms specifically the bathroom.

Plussat: Breakfast

Miinukset: Mattress

Plussat: Friendly staff and safe location.

Miinukset: No complaints.

Plussat: The breakfast was great!

Miinukset: The lobby seemed modern, but the rooms were not. I had to flush the toilet 3-4 times with each use! The sheets were okay, but the pilot cases did not seem fresh...? The temperature panel might've been broken. There was not an option to lower the fan noise. High and loud or off was all we had.

Plussat: Staff was very friendly, especially the gentleman restocking the breakfast food.

Plussat: I had a four night stay. Everything was great. The staff was attentive and very friendly. Breakfast was a surprise, to find so many good choices. The room was large and supplied with everything I needed.

Miinukset: The air conditioner fan was a bit loud for me. Fortunately I did not need it at night. Over all the room was very quiet for a good nights sleep.

Plussat: We had accidentally left an expensive device at the hotel which the staff located and shipped to us. If you're reading this, thanks again.

Miinukset: everything was very good

Plussat: Decent hot breakfast though nothing special.

Miinukset: Hotel was kind of tired looking but, in hindsight, good value for the money paid.

Plussat: friendly staff. Clean. Location

Plussat: Friendly staff, clean room

Miinukset: Our remote for tv did not work

Plussat: The only thing keeping the review from being straight 10s is it was listed with 3.5 stars. The room was a bit worn for 3.5. Will absolutely stay there again.

Miinukset: The only negative thing I can say is the sink didn't drain very well. But when I told the desk, the clerk was on the radio to get it addressed immediately.

Plussat: location

Miinukset: our stay was over Christmas. we were informed that the staff would be limited, and that if we wanted our room serviced, we should be out of the room by 10:00AM. we left early on both the 24th and 25th, but our room was not made up either day. TERRIBLE

Plussat: I was traveling with over 100 band students. The hotel staff was very friendly and accommodating.

Plussat: The large suite was wonderful. It was quiet, nicely appointed, and so comfortable. I always stay here when I visit family in Nashville. And a shout out to the courteous and helpful staff.

Plussat: Great

Plussat: Great location and staff

Miinukset: Very loud air unit when it kicks on

Plussat: Staff was great...the front desk went out of his way to get us an ADA accessible room adjoining us for my elderly Mom traveling with us.

Miinukset: Nothing

Plussat: Courteous staff, comfy bed, bathroom, no animals

Miinukset: View of roof from 2nd floor room was ugly, thermostat did not work - cool air came out when on heat (maintenance came up and checked it and it worked for a while then reverted to original behavior)

Plussat: Hotel is located in an area that there is food and shopping with in a few minutes drive. Bed is comfortable and the staff are really nice.

Miinukset: Starting to show wear and tier in certain areas.

Plussat: Great location, restaurant and staff!

Miinukset: Rooms could use a little updating!

Plussat: Breakfast! It was a actual normal out to eat breakfast and not your average hotel nasty food. However, it would be more beneficial to extend the hours a tad bit. I mean, people do go to Nashville to stay out late and sleep in!

Miinukset: The bathrooms were god aweful. Dear lord! If you were fat, forget about it. You would never fit in these bathrooms. What the actual heck.

Plussat: Staff

Miinukset: Bathroom too small

Plussat: Beds were comfortable, location was fine if you want to get in and out of downtown, staff were friendly.

Miinukset: The shower was dirty and room service came at 9 am when most people were sleeping. We asked them to come back later and they never did. We had to go to the front and get our own shampoo, conditioner, and towels.

Plussat: Breakfast was hit or miss. Location is the only reason I would stay again.

Miinukset: Bathroom was way too small (could barely move without hitting anything, and impossible to close the door without standing IN the shower.) Lighting was horrible. Bathroom was filthy (mildew and hair all over shower). Hotel as a whole is dingy and old. AC didn't work in room (was sweating every night).

Miinukset: Great place to stay

Plussat: Nice hotel. Liked the room.

Miinukset: The BATHROOM! You had to straddle the toilet to get into the bathroom. The hotel room was plenty large enough, why was the toilet soooo small. Also had a lot of mold in the shower.

Plussat: The room was clean and the hotel was located conveniently off the exit.

Miinukset: There was a dripping sound from outside the window that kept me awake. We had stayed at this same hotel a few years back and noticed the same issue then.

Plussat: Friendly staff! See stuff around some areas that could use some attention like frame around front exit door. Almost got my pants caught. Not safe.

Plussat: Location(but that only applies due to construction jobs I'm working on)

Miinukset: Bathroom so small you can barely turn around in, mildew in shower (I have to bring bleach with me to clean every time I've stayed)

Plussat: We had to leave a day early. I got very sick on Thursday evening (1st day) and we checked out Friday morning. We came for our daughter's 45 birthday party and had to miss it. Would you consider a 1-night refund?

Miinukset: Bathroom is too small

Plussat: The staff was very friendly and helpful

Miinukset: The size of the bathroom was very small. Little room to undress in the shower area without hitting a wall. Ceiling was low in the bath as well. Silverfish was observed in the bath. Probably won't stay at this hotel again.

Plussat: Brand new

Miinukset: NO

Plussat: The room was a suite. It had far more features (stove top, large fridge, massive desk) than I needed. It had a recliner. It had a well-stocked snack room, on the honor system. Location was very quiet.

Miinukset: Given the large size of the suite, the bathroom was a little cramped and had no wastebasket.

Plussat: Very accommodating once the issue of wrong room booked was resolved.

Miinukset: They were given the wrong information about our stay by whoever booked our stay yet they were very friendly so I was very happy with the hotel itself.

Plussat: Great location to visit my Family! Good

Miinukset: Stores in the area

Miinukset: I don't feel like the room was very clean. There was a hair in the shower and some sort of dried liquid all over the wall and closet door.

Plussat: My stay was excellent! I definitely would stay there again.

Plussat: Everything

Miinukset: Nothing

Miinukset: front of bathroom cabinets were dirty, splashed with something, other than that everything was great.

Plussat: As an extended stay hotel, had a full sized fridge and you could make your meals if desired.

Miinukset: Floor was dirty and sticky. Bottom of feet turned black and tracked dirt into shower stall floor. Not exaggerating. Would not stay there again.

Plussat: By everything

Miinukset: No breakfast

Plussat: Updates to room (countertops,etc) made the room nice. Fairly quiet and tucked away yet close to grocery and shopping

Miinukset: Air was a little stale - no vent in bathroom

Plussat: Loved the staff and location. Also, free laundry!  Hotel employee who works there, is an awesome employee.

Miinukset: Not really. It is not a 4 start but does the job, and is accomodating.

Plussat: Location was ideal for us. Staff was very pleasant, breakfast was always good, beds were comfortable.

Miinukset: Toilet was loose, rocked when you sat on it floors could use some updating, carpet seemed old. Overall it was priced right for type of facility and location.

Plussat: The location was wonderful! The staff was very friendly and the hotel was clean.

Miinukset: There's nothin I didn't like except the rooms are small but I knew that Sleep Inn's rooms were small.

Plussat: Clean & staff nice.

Plussat: Location

Miinukset: Rooms were smaller than most places we stay

Plussat: Location

Miinukset: Breakfast wasn't good at all.

Plussat: Location and it had everything you needed in a room

Miinukset: One front desk employee was very friendly and helpful but another one wasn't

Plussat: Nice room and staff. Good location. Pleased with the hotel.

Miinukset: Breakfast could have used some additional options.

Plussat: Great location and prices

Miinukset: The hotel was fine. I wish that the surrounding area had sidewalks to walk to the local stores

Plussat: Nice clean room, nice gym, good breakfast. Just off the highway.

Miinukset: This is a great hotel, however if I may...1) All the plastic at breakfast is depressing. It is sad to see the amount of plates/bowls/cups/forks/etc being thrown away in the garbage. Real plates, cups and cutlery would be so much better!. 2) Of course this a personal opinion but I thought the coffee was weird (tasted like tea?) Something nice would be to have 2 types medium and strong/bold. For people who love strong coffee (me) the day would start better! Thank you!

Plussat: It was great and the guy at the front desk was wonderful

Miinukset: Breakfast area was overwhelmed with people when we got there and that made it not possible, and they were out of coffee too

Plussat: JP at the front desk was nice. Room was nice. Great location.

Miinukset: We had trouble with the cable working in our room both nights. Called down to front desk JP was working called the cable company several times came to our room to check out the service . Couldn’t get it to work. I hope they really get the problem took care of.

Miinukset: Did not like the inflated price for a two star hotel because there was so many events going on in Nashville.

Plussat: The bed.

Miinukset: Its needs alot of updating.The coffee was awful.

Plussat: The bed

Miinukset: When we first came our room wasn't clean and it was nasty

Plussat: Proximity was awesome

Miinukset: The building interior seems a bit dated

Plussat: The staff were very nice and accommodating.

Miinukset: Because some people use the hotel as their residence, housekeeping only came every 4 days, which meant that towels and coffee had to be retrieved by the guest and were not restocked.

Plussat: Room comfort, kitchen

Miinukset: Walls thinner than one would hope

Plussat: Staff were very welcoming and pleasant

Plussat: hot breakfast, location.

Plussat: Excelent area, quiet

Miinukset: Nothing

Plussat: The amount of electrical outlets and usb outlets.

Miinukset: I did not like the lack of flavored creamer for the coffee and not having either sriracha sauce or hot sauce available with the continental breakfast.

Plussat: I enjoyed my stay.

Miinukset: Not applicable.

Plussat: It was affordable and quickly booked. Ok for a one-night stay. Parking was sufficient and easily accessed. Breakfast was nice, more than expected. Kitchen was as advertised, though with one night we really didn't need it.

Miinukset: Bedroom area small, but bed correct as booked. It was a serviceable place to stay for one night.

Plussat: Staff was pleasant and helpful. But the room we were in was full of smoke, even though the property was supposed to be non-smoking. It was the last available room of the type that we needed, so we had to take it. The facilities are in bad shape and need not only an update but a lot of repair. It was closer to a $60-$70 property. But I understand that they were just recently purchased and will be doing updates now. So hopefully in the future it will be a better property. The breakfast was good in the morning.

Plussat: Hotel was in the perfect location and was value for money

Miinukset: n/a

Plussat: The breakfast was superior!

Plussat: Staff was friendly

Miinukset: Walls, ceilings are thin and noisy. Beds are not very comfortable, bedding and pillows are cheap! Breakfast was gross.

Plussat: The rooms were exceptionally clean and staff exceptionally friendly. The location is great for a long stay because you are within walking distance of anything you need.

Plussat: The location was great!

Miinukset: The mattresses need to be replaced. They are getting too worn. We stayed at a Courtyard the night before and the mattresses were heaven. Then the Baymount lived up to their two stars with horrible mattresses.

Plussat: This hotel had all the right features and was very clean.

Plussat: Location

Miinukset: Hotel needs to be updated or at least given a good cleaning. Everything is very worn.

Plussat: Good location. Clean. Perfect for what I needed it for. Recommended to me by relative.

Miinukset: Tv Remote a little old and didn't work perfectly. A bit rundown with some rust around fixtures and shower. Not a big deal at all, but keeps it from a perfect score. That's all.

Miinukset: No queen size bed and don't like sink in the hallway and not included with the bathroom.

Plussat: Quiet, Courteous, friendly, and helpful staff, plenty of places to eat around hotel, breakfast way above the best of the best; would return there to stay anytime I am in the area.

Miinukset: Not a single thing, everything superb.

Plussat: Good food and spacious breakfast counter Quiet location in attractive suburban setting Courteous staff Very clean rooms,corridors and common areas

Miinukset: The mattress was good enough but not the best

Plussat: The fact that we only had to stay one night.

Miinukset: Cleanliness.

Plussat: Very friendly staff, very clean facility great breakfast!

Miinukset: Bathroom countertops were a bit to small

Plussat: Beds extra comfy. Breakfast selections were very good

Miinukset: Room was. very small, but adequate and comfortable

Plussat: The whole experience was awesome!! Great place to stay!! Clean, friendly staff, and great breakfast!!

Miinukset: Nothing

Plussat: Good beds, friendly front desk staff

Plussat: Nice facility overall. No complaints.

Plussat: The room had dark furniture and not enough lights, too dark!!

Miinukset: Needed more lights

Plussat: The location and lobby area were nice

Miinukset: The room smelled very damp and musty. Bathroom tile is laid poorly causing grime to build up. Door would not full latch unless you PUSHED hard. Very disappointing room for this chain

Plussat: Location to Nashville very convenient

Plussat: Wonderful breakfast! Comfortable beds! Clean. Overall a good experience.

Miinukset: Lighting was not good. A tall table lamp next to the TV would have been great. Bathroom sink was stopped up/very slow to drain. Shower floor very slick when wet...we nearly slipped several times. Also, beautiful & clean shower but no bathtub! The female clerk at 1pm on 10/19 was so kind and helpful. The female clerk when we actually checked in at 3pm and the male clerk at check out at 9am 10/21 both needed to smile. Yikes. Not very friendly.

Plussat: Location and great breakfast

Miinukset: Not as clean as I would like.

Plussat: The staff and breakfast were very good. Room was clean, beds were very comfortable.

Miinukset: I was given keys to a room that already had people staying in it! It was a shock to all three of us. As a result I did not get the King bed, only a queen, but it was still ok. The hotel needs to change some procedures so this doesn't happen to others.

Plussat: Cinnamon rolls. Close proximity to food and stuff.

Miinukset: I just turned 40 but the shower seems older than me. Barely got enough pressure to get to you. The beds are clean but they need to hire a new cleaning crew for the rest of the place. Water fountains are pretty nasty. Huge ball of hair like out of someone’s hair brush by the far wall in my room..

Plussat: The staff was very nice and helpful.

Miinukset: When we arrived the bathtub in our first room was full of water and we had to switch rooms. Then our next room the remote control wouldn't work and the tv wouldn't turn off manually. We had to unplug it all together. We didn't want to have to switch another room so we just didn't say anything.

Plussat: Our room was nice, quiet and clean. And the check-in was fairly easy. We had hoped to upgrade to a king, but even though available, they wouldn't do it.

Miinukset: The breakfast was advertised as free, but it wasn't. Only Starbucks coffee, which although good, was expensive.

Miinukset: The motel was fine... but during the night the motel lost power. We had no air, lights, or hot water. The motel staff did do all the could but we were told by the motel that even if we left we wouldn't receive a refund on our stay.

Plussat: We had a deluxe king room. Bed was perfect. Temperature comfortable. Spacious, attractive and clean. Balcony view of courtyard was lovely. TV had my favorite channel, HGTV. Staff was friendly and helpful. Check in & out was a breeze.

Miinukset: 1. French Toast was not french toast. It was sliced sweet bread. (French toast is bread dipped in an egg solution and then fried.) Bananas lacked flavor. Would have been better with whipped cream cheese rather than ricotta cheese. The maple syrup was too much sweetness with the sweet-fruity muffin-like bread. Sorry to say, it was a disappointment. Perhaps this should be renamed.

Plussat: The pillows, the shampoos provided and cleanliness

Miinukset: No, everything was great!

Plussat: Pleasant room with a balcony. Clean sheets and towels.

Miinukset: Nothing.

Plussat: Staff was friendly and accommodating. It was very close to everything I needed.

Miinukset: The shape of the hotel is unusual for it only having one elevator. Once our luggage was in the room, we had stairs close by leading out to the lobby and parking, but it was quite the walk to get settled in.

Plussat: Location and size of room

Miinukset: Need to train the cleaning staff better. They were banging on our door at 9am even though there was a do not disturb sign. Also, the internet computers provided by the hotel don't work well. slow and full of pop ups.

Plussat: The staff and the cleanness of rooms

Miinukset: All was good

Plussat: The bed was comfortable and entry was clean

Miinukset: Our key cards had to be reset more than 2xs, lack of Kleenex and toilet paper!