Etsi halvat lennot: British Airways

Miinukset: Didn't make it to this flight due to problems described in aforementioned flight (madrid to London). Was stranded in London overnight.

Miinukset: My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver

Plussat: We got to London on time

Miinukset: Is an old plane with a old hard product needs to be retired or retrofitted

Miinukset: Old plane

Plussat: The crew was great, as always. Unfortunately, my seat mate was very overweight, pushing into my space. No fault of BA except that bigger seats would help the "growing" population of travelers.

Miinukset: Bigger seats for bigger travelers. Especially on long flights. Those of us that are less full figured would be more comfortable. Go back to the system that includes one checked bag and one carry on as included in the advertised price. I know that airlines need to be more competitive, but the ala carte for luggage is not acceptable. Instead, offer an opportunity for customers t donate to offset the carbon impact. Thanks

Plussat: The staff was amazing. Took care of the flight well.

Miinukset: The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again.

Plussat: Seats were comfortable and plane was clean

Miinukset: Provide a hot drink and Small snavk

Plussat: The crew was ok. They seemed really hectic between Heathrow to Rome.

Miinukset: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok.

Miinukset: You could have not cancelled my flight after rebooking a connection

Miinukset: Wheelchair assistance at Heathrow was very very slow it took 2 hours to change gates within Terminal 5

Plussat: No the crew was average

Miinukset: Need to improve your seats.

Miinukset: Offer water or soft drink without buying it.

Miinukset: Everything

Plussat: No

Plussat: Separate lines for boarding

Miinukset: No transfer or ticket agents to be found to change/upgrade flight.

Miinukset: Late boarding , late to name the gate

Plussat: not much

Miinukset: Equipment change from A350 to very old 777. Long delay.

Miinukset: Food was awful.

Miinukset: Could have been on time and better prediction of delay length

Miinukset: No meals served, and no beverages, unless you are willing to pay inflated prices for garbage. They will give you tap water if you ask, and that's that. I still find this approach despicable and unnecessarily stingy, especially since this is BA, not a lowcost.

Plussat: the crew was courteous and did their best to address problems that were beyond their control. alcoholic beverages are free.

Miinukset: the light and most of the screen features did not work in our seats. I have encountered this problem before. this is a long and expensive flight for this stuff not to work. the food (special meal, asian vegetarian) was an awful, undistinguishable mush--poor presentation and dubious nutritional value