Etsi halvat lennot: British Airways

Miinukset: Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways

Plussat: They dont let me in the plane I loose the flight

Miinukset: i loose the flight they dont let me in the plane

Plussat: Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure..

Miinukset: Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure.. u need to let ur travelers know what kind of covid testing each country they visit, BEFORE THEY DEPART!! AND FYI U NEED TO UNDERSTAND THAT THERE IS NO GUARANTEE THAT THE LABS WILL COME BACK IN TIME OF THEIR DEPART!! U MADE MY INTERNATIONAL TRIP A NIGHTMARE AND U WONT GIVE ME A REFUND OR OPTION TO RESCHEDULE AT A LATER DATE!!!

Plussat: Nothing

Miinukset: I wish kayak gets back to customers .. very poor customer service .. flight delays .. no proper assistance

Plussat: N/A

Miinukset: My flight was canceled. The airline couldn’t help me because I purchased my ticket through a 3rd party/ aka kayak. I filed a dispute with my bank for the purchase of a $3500 airfare that was required to accompany the $7000 trip I purchased, for the trip of a lifetime to see Egypt and Jordan. This ARRANGANT responded that they were going to take me to claims court. I purchased a flight to Cairo, There were no flights out of Heathrow. That was my connecting flight. Who is responsible ?? kayak, you need to be better than this.

Plussat: You messed me up since. Am still in Atlanta Have canceled your tickets. Would have been in Nigeria now. Even with your rescheduling for tomorrow, i was told i have to quarantine for 3 days in London where i don't know anyone. Just refund my money. Thanks

Plussat: I was unable to board my flight given British airways misinformed me about a COVID test prior to boarding for a flight to Israel. This resulted in a $50 fee, loss of money.

Miinukset: There should be no charge and a refund issued for a mishap on behalf of British airways.

Plussat: The limited amount of people flying

Miinukset: Updated tv and movie selection

Miinukset: How many people allowed to travel per plane during COVID

Miinukset: Customer Service is Dead with British Airways!!! I will make every effort not to fly with BA again

Plussat: The move choices were good. The food and wine options were decent.

Miinukset: The boarding process was confusing. Once boarding began, there was no attention paid to distancing guidelines. I heard the crew make announcements about mask requirements but never saw anyone being directly reprimanded or corrected for not wearing a mask or not covering their nose while boarding or walking around the cabin. Even though I only counted fewer than 20 passengers for over 100 seats, upon boarding, three solo passengers were assigned to sit in adjacent seats, with me in the row directly in front of them and another passenger in the row directly behind them. There was no precaution to space out passengers whatsoever. I had tried to choose my seating during check in but the online app was difficult to understand what seats were actually open or taken. Once I boarded it was clear the online information was incorrect. With so few passengers, the gate crew could easily have taken the time to review seating and re-seated customers for improved health and safety. This was my first time flying during COVID and I had thought airlines were doing more to instill trust in customers to keep customers flying but I will not be flying again until COVID is over as I did not see precautions keeping customers safe.

Miinukset: Crew could have reprimanded people not wearing their masks or not covering their noses. The airline could have kept middle seats open to instill more confidence in flying.

Plussat: Flight was fine.

Miinukset: Crew was not very friendly.

Plussat: From JFK to London, staff was friendly.

Miinukset: From JFK to London, a large number of passengers were not wearing masks properly and the crew did not take action other than a reminder early on. From London to Edinburough, the crew was somewhat rude.

Miinukset: Cancelation policy

Plussat: I purchased business class food was uneatble cald sandwich

Miinukset: Staff unfriendly

Plussat: Flight was cancelled

Miinukset: If flight took place

Plussat: Flight was cancelled

Miinukset: If flight took place

Miinukset: The flight from London to Miami was great! The one from Miami to Las Vegas was awful. No seat-back entertainment screens, not power outlets so you could watch on your own device, one bottle of water for a five hour flight, and ride, inattentive cabin crew. I should point out that while I booked through BA, both flights were operated by American Airlines.

Plussat: It flew

Miinukset: Nothing

Plussat: Literally nothing.

Miinukset: It could have happened.