Etsi halvat lennot: British Airways

Plussat: Nothing, the flight was cancelled due to COVID-19. And your automatic survey should never have been sent. Have enough audacity to change the settings so I’m not sent this for a flight that never happened.

Miinukset: If I could have taken the vacation I’ve been planning and looked forward to. You can’t change international border restrictions, but don’t send me a survey to review a flight that wasn’t even possible.

Plussat: the company cancelled the flight and I haven't received a refund

Miinukset: i need my money back

Miinukset: I have to cancel my fly, because i cant arrive in london. First fly was canceled from autority COVID19

Plussat: I wasn't able to take the flight due to the first leg having been canceled.

Plussat: My flight was canceled a week before take-off, due to COVID19

Plussat: It flew

Miinukset: Nothing

Miinukset: Canceled

Miinukset: A refund. I tried to cancel but.they would not let me.

Miinukset: A refund. I could not fly due to coronavirus. I tried to cancel and they would not let me.

Plussat: Literally nothing.

Miinukset: It could have happened.

Miinukset: Was overnight flight but food was served very late and lights were on for a while so people were getting drunk and loud with free alcohol served but no milk for toddlers available.

Miinukset: We were flying from JFK to heathrow to Tel Aviv. Israel declared that they we’re going to mandate all persons coming in for 14 days. British Airways did not cancel our flight and would not give us a refund. They would only rebook our flight to several weeks later. We booked our flight months ago because the specific time we booked was convenient for us. Our new flight is not convenient for us and we don’t want to go to a country that we will have to be quarantined in. We were very disappointed.

Plussat: No and no.

Miinukset: Very crowded in.club class. Way lower standard for business class as compared to the other airlines.

Plussat: My air hostess was very friendly and kind

Miinukset: Food for vegetarians

Plussat: The crew were gracious and attentive to keeping us hydrated in Economy.

Miinukset: The seats were uncomfortable on this full flight, the food was average.

Plussat: Crewwere polite and competent. Seats felt a little cramped.

Miinukset: I was in Business Class. The pillow appeared to be used on the flight from London to Antigua so i threw it on the floor in front of me. You would think with coronavirus it would be sealed like on American Airlines. No sandwiches or anything except some nuts and a small diet coke. I had to ask for a second one. It appears they only care about the people from London. Deplaning was from the middle door and it was a free for all. They have no idea about service well at least not in this leg.

Miinukset: Enternteiment and seats

Miinukset: I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!

Miinukset: It would be nice if at least snacks and a cup of water were provided.

Plussat: In flight entertainment was good, half of the cabin crew were super friendly, others a bit bored.

Miinukset: Brand new A350 but very cramped seats, it felt very claustrophic. Flew out on a 747 and had a lot of space - wonderful aircraft, flew back on A350 and it felt like flying Ryanair for 7 hours! I am only 5 feet 7 and my knees were close to the seat in front, I am not fat but the tray table was touching my stomach. I dread to think how anyone ate the food if they are 15 stone or more, I guess the table rest on the stomach and the food has to be held on.. The food wasn't good, I asked for a vegetarian meal but got bland vegan food - no cheese or dairy even though those are vegetarian. Next time I will not order a special meal and just get the standard vege meal and risk that they have one for me. Flight crew were OK, some of the instructions about electronic devices were garbled and unclear, especially about the use of laptops.

Plussat: nothing

Miinukset: everything

Plussat: The crew were great but the entrainment socket on my seat was broken so I couldn’t watch anything

Miinukset: Making sure everything works properly

Miinukset: 1 hour delay in departure from Lisbon

Plussat: It’s ok

Miinukset: Timing and food

Plussat: Crew.. single person was okay. Overall company operation plus late flight was poor

Miinukset: Luggage handling could be better. Flight on schedule will be good.

Plussat: Flight was fine

Miinukset: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Plussat: Snacks

Miinukset: 2h late!

Plussat: Seats were comfortable.

Miinukset: There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!