Etsi halvat lennot: British Airways

Miinukset: On time departure

Plussat: Problems started at check in and it went downhill from there

Miinukset: Customer service mostly

Plussat: Crew was amazing

Miinukset: The food needs a lot of work

Plussat: -

Miinukset: Entertainment didn’t work, big delay broken seat

Plussat: The crew at HYD airport is good people.

Plussat: Seat confort

Miinukset: 2 hours delayed, even tea has to be paid

Miinukset: Delayed 24 hours due to a massive system failure on BA's part, we were stuck on an old 747 with tiny seats, a ridiculous seat pitch, mediocre food. At least it got us home.

Plussat: Nothing really

Miinukset: Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time

Plussat: Lounges are good

Miinukset: We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others.

Plussat: Standard

Miinukset: Food/drinks extra cost, seat was broken and uncomfortable. Flight delayed and caused me to miss my int’l connection.

Plussat: Crew were helpful and friendly, but not as good as SAS.

Miinukset: Boarding delays and heavy air traffic at Heathrow were a hassle. No free tea and coffee like SAS

Plussat: Flashy new seats.

Miinukset: Flight delayed

Miinukset: I missed my international connection because flight was three hours late.

Plussat: Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight

Miinukset: Trip was a disaster

Plussat: the crew was attentive.

Miinukset: the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given

Miinukset: This flight was cancelled

Plussat: Crew

Miinukset: American airlines connections were terrible

Plussat: The crew was good, very helpful.

Miinukset: The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane

Miinukset: Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good

Plussat: Crew nice and friendly. Handled a drunk passenger very professionally. On time arrival and easy boarding.

Miinukset: Seat was very uncomfortable - TV attachment sticking into my leg all night! Food the worst I’ve had on BA, dry and tasteless.

Miinukset: My bags were delayed, and ten days later, I still don't have them.

Plussat: We flew 1st class. The crew going over was AMAZING!!!!

Miinukset: LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby

Plussat: We finally got there.

Miinukset: Make water available at Heathrow 5 (2drinking fountains for thousands) and no water or any drink on the plane.