Hotel Intersur Recoleta

Good hotel bad organization

The hotel is greatly located. It seems to be a new building. There are a lot of attractions around.

When we arrived at the hotel, the staff had no idea how to check our reservation and requested me to send and email to them. After a while they told us to sit down and wait until they could confirm it. At one point they didn’t even know if the reservation was paid for. I even thought the staff was a bit rude whilst dealing with us. After some time they did give us our room key. The room has carpet on the floor. It seemed to be dirty and/or old. And be a/c unit produced some noise for the first 15 minutes that was really loud. The following day I had to spend a lot of time doing the checkout because the reservation hadn’t paid for the Argentina VAT tax and there was no slip under my door. The hotel however is greatly located, has a nice gym on the last floor and I got a good deal. I’d think it twice again before getting a room here due to the staff, cleanliness of the room carpet and I’d definetly not go here if I’m looking for a luxury hotel. Also the bathroom was a bit noisy.