Etsi halvat lennot: Bulgaria Air

Plussat: Nothing

Miinukset: To add food and to patk the plane at the linkway

Plussat: It was a direct flight to my destination

Miinukset: Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure

Miinukset: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.

Miinukset: 6 hours delay !!!!

Plussat: Nothing. Bulgarian Airlines is a fifth world company!

Miinukset: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks

Miinukset: Flight was two hour delayed and I missed my connection

Plussat: The chocolate was great!

Miinukset: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min

Plussat: Not much.

Miinukset: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).

Miinukset: The plane smelt

Miinukset: I get my luggage two days later.

Plussat: food was ok

Miinukset: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment

Miinukset: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.

Miinukset: My bag did not arrive. Was not transferred from Amsterdam.

Being treated like cargo

Plussat: Nothing

Miinukset: My luggage was lost.

Miinukset: My luggage is lost.

Missed the flight and money were not returned according to the insuran

Miinukset: Missed the flight and company didnt returned the money according to insurance.

Miinukset: Too small place for legs in the cabin for such a long flight. Very uncomfortable

OK

Plussat: The sandwich looked dry, but was actually very good.

Miinukset: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.

Miinukset: I dident get my luggage

Miinukset: Flight delayed with 40 minutes Very small seats

Miinukset: Poor food no entertainment

Flight delayed, seat spacing minimal

Plussat: Inexpensive

Miinukset: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.

Miinukset: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.

Plussat: Once on board we flu fast

Miinukset: The flight was delayed by over 2 hours and no information was given at all.

Miinukset: Flight was delayed two and half hours and then stupid excusing.

Plussat: Horrible. Don't book with this ariline.

Miinukset: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!

Plussat: Got me to my destination safely and on time

12 hr delay, no updates, poor communication

Miinukset: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.

The flight was late

Plussat: The crew was very nice.

Miinukset: The check in started late, the gate was changed, the flight was late by more than an hour.

Miinukset: Overall cleanliness of the cabin was very poor.

Miinukset: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.

Delayed take off

Plussat: They serve you a dandwich and water.

Miinukset: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!