Cagayan de Oro hotellia

Plussat: The hotel went over and above expectations. ALL the staff were amazing and very attentive. I was always greeted with a smile from the entrance until I left the next day. I was allowed to check in early as I arrived before noon. They even upgraded me to a club floor room with access to the club lounge, which serves yummy afternoon tea and cocktails and has an amazing view of the city. Breakfast at the lobby floor did not disappoint. I had the best Spanish sardines and hot chocolate! While there were many guests when I was there, it seemed the staff attend to the needs for each and everyone there and had eagle eyes when it comes to empty water glasses or coffee cups. Had interesting chats with the friendly staff at the reception as well as in the lounge. Such warm people! It was my first time in CDO but it sure felt like home. =) And as a bonus, it is adjacent to a mall. And taxi cabs abound so getting around is not a problem. =)

Miinukset: Wish they had bidet in the bathroom. Also, they should have the SEDA Davao's Chicken and Pork Adobo in the room service menu. =)

Plussat: The staff were really nice and very accommodating. I love the breakfast options. It exceeded my expectations. The bed was super comfortable and the room is spacious. Worth the penny!

Miinukset: The lighting in the room is something that should be improved a bit.

Miinukset: The swimming pool is a bit dirty like the tiles

Plussat: great location, right beside the mall; not discriminatory to Muslims

Plussat: The location

Miinukset: None so far

Plussat: everything in the hotel especially the staff

Miinukset: nothing. it's almost perfect.

Plussat: Location and the staff

Miinukset: Issue on the check in time. I hope it is an isolated case but due to unavailability of linen supply, we only able to check in at 7pm. But while waiting, we able to spend time at executive lounge with endless supply of tidbits and drinks. The management compensated the trouble by letting us enjoy the executive lounge on the second day of our stay even though it is not included anymore in our room rate.

Plussat: My husband and i enjoyed their gym facilities which opens until 10am. The staffs are very helpful to accommodate our early check in coz we arrived before check in time. Wi fi is fast and location is strategic. There is also a 50 % discount for government employees which we failed to avail because i already paid for it ahead online. Definitely next time we will stay there again.

Miinukset: Breakfast must be improved

Plussat: The staff was excellent. More professional, friendly and accomidating than anywhere I've stayed. The rooms are very clean and intelligently equipped. Security was top notch. Room service meals were impressive... The service, food, presentation, and timeliness were all excellent.

Miinukset: I was disappointed by the swimming pool hours. It's a great pool, but it closes at 10 pm. I'm sure that most adult guests would prefer that it was open much later. The laundry service is reliable but way overpriced. The buffet is very good, but far more visually attractive than it is delicious. Many items are cooked in an oil whose taste I find unpleasant (possibly palm oil).

Plussat: The pizza I had at the pool bar was one of the better pizzas I have had in the Philippines. Staff was friendly.

Miinukset: Supposed to be "sound proof", but would constantly hear people in the corridor as there was a huge family with like 10 people in two rooms each and constantly running between slamming doors to 2 am, yelling in the corridor. I could also hear noise from the roof and/or wall, which seemed impossible because they were really thick. I talked to the reception in the lobby, they said sorry and something about increasing security in the corridor (?) - nothing changed. Not sure what they could do about other guests, but perhaps offer us another room. There was no water pressure, and barely any warm water in the showers. The restaurant had ran out of fries and all foreign beers. The food was so so. Checkout took time.

Plussat: Approachable employees

Miinukset: Non so far

Plussat: Free valet parking! Truly appreciate this as it is, at times, difficult to find parking in the area. Love the food selection during breakfast. Executive lounge was also well decorated for the season and the food was good too (hopefully they will widen their food selection next time we visit). We had a lovely time and will definitely be visiting next time we are home.

Miinukset: Spa was not yet operating but was informed it will open around first quarter of the year. We noticed they were not strict with swimwear if you use the pool. Seen some guest not wearing apt attire.

Plussat: It was good but lacked some European dishes

Plussat: Prime location in Cagayan de Oro (and easy to locate because of its gold exterior!) with all the amenities you expect to have in a 4-star hotel. The infinity pool overlooking the surrounding city is amazing and we had a delicious dinner at the outside dining area. The breakfast was superb and we had the best coffee out of anywhere in the Philippines here.

Miinukset: We were asked to pay a deposit of PHP2000 on arrival, which was not indicated on any of the confirmation or itinerary information we received beforehand. After having been in the Philippines for 2 weeks, we understood that this is pretty standard practice, but it would have been nice to have known in advance (especially seeing as we stayed at Limketkai on our last night before departure).

Plussat: Swimming pool is really nice. Being close to shopping and restaurants is a huge plus. Breakfast buffet is good but needs improvement. Getting 2 rooms next to each other was good.

Miinukset: Standing in line waiting to get helped did not worked at all for the 2 front desk staff behind the counter. I was there for check-in and standing in line waiting to get help in my opinion is the most polite way but these 2 ladies behind the counter did not see that as 1 customer cut into the line and was helped right away. If being rude is their normal way of practice of customer service then this nice hotel will soon go away.

Plussat: Room was spacious

Miinukset: No free coffee

Plussat: The view and cleanliness and staff helpfulness

Miinukset: Everything was perfect

Plussat: Excellent staff! The front desk staff and security were excellent during our stay. Since we were a couple of one Filipino and one American and strangers to the area we were treated quite well. Most often information was given in both languages so we both understood well. Very friendly and helpful in exploring CDO's local style. Comfortable beds and clean rooms. Security takes good care of you, flags cabs and opens doors because they recognize you as a guest.

Miinukset: Soft opening a little too soft. No coffee or tea in room or available. No amenities to speak of other than toiletries in room. Never saw fitness center or restaurant or bar or tennis. Exterior glass above first floor is very dirty.

Plussat: The rooftopbar is great, I loved the view in front of the sport center watching people during workout. Big Glaswindows in the room, clean the best choice and price value you can get specially if you book online. Good for couples, romantic! Loved it!

Miinukset: Nice☺️

Plussat: The location of our room was near the elevator.

Miinukset: - The staff calling me up asking me if I need to extend my stay because check out time was 12NN. As advertised online, check out time was 2PM. Online details need updating. - I paid for 3 pax but there was no extra bed.

Plussat: Large bathroom. Bed was comfortable. Room service price reasonable. Nice views of city.

Miinukset: Buffet could be kept warm better. No microwave in room. Restaurant for room service out of some items.

Plussat: Good location

Miinukset: Cleanliness can be improved.

Plussat: Location

Miinukset: The phone at 3rd floor is defective. Been staying here for 5 nights already and it's not fixed.

Miinukset: faulty doorlock faulty sink

Plussat: Location, cleanliness

Miinukset: We booked this hotel for our guest and they complained that when they woke up their room was flooded good thing when they told the management they were transferred yo another room

Plussat: Very Comfy bed and walking distance from malls. Shuttle for Airport transport is just beside the hotel. Very accessible and convenient.

Miinukset: The bidet is dripping. Room space just enough to pack a 28" luggage. Tiny space

Plussat: Location, staff were nice and the restaurant below is good

Miinukset: Bathroom's awkwardly big and the shower head is not nice, would prefer a detachable shower head instead.

Plussat: Perfect location great shower

Miinukset: Nothing

Plussat: The location was excellent, the facilities were new and modern, and the staff were very nice and helpful. They also had hot water which I liked.

Miinukset: My particular room has mold and mildew in the shower and the drain was slow causing the nearly the bathroom to flood whenever I took a shower. The room was also extremely small hardly any room to move around in at all.

Plussat: The staff is super helpful and goes the extra mile to help you in any way that they can. The food at all of the eating establishments is great. The location is excellent with four of the big malls in CDO within a very short walking distance.

Miinukset: The internet connection was the most frustrating part of my stay here. It was constantly losing connection and was very weak in my room, also, the passwords were changed very often.

Miinukset: Room safe was non functional.

Plussat: Close to transportation and markets

Miinukset: Nulla

Miinukset: they allowed smoking in the hallway area

Plussat: OK place for terminal. Check the times so you get the right person. On check out the girl was polite, smiles. Room attendants ( boys ) very polite.

Miinukset: ON CHECKING IN, the girl was miserable, did not know who i was, no idea of my booking, and asked if i wanted room for SHORT TIME. I gave her my name 3 times but she insisted i spell it...MESSENGER. because she was a miserable ar** i refused to spell the most common used thing on the internet. I think she was having a stupid moment.

Plussat: Staff are very accommodating

Plussat: Very good value, you get a hot shower, soft sheets, A/C, Cable TV, Security and very convenient location,

Miinukset: Being in a MAJOR transit hub...it can get noisy. Bring earplugs

Plussat: Great value for money. Very near food establishments, bus and public utility vehicles. Great for travellers , very convenient.

Miinukset: None really..

Plussat: location and comfort

Miinukset: none

Miinukset: No bidet hose. No exhaust fan. Not good showers. Building is old, and the beds are not comfy. :(

Plussat: The room sa bigger than i expected. The bathroom was spacious as well. The staff was kind to bring more pillows to our room

Miinukset: The hotel fixtures are old. There was no bidet and handheld shower. The room was for 2 people but i had to call the front desk because there was only 1 set of toiletries in the bathroom

Plussat: I love the location

Miinukset: Its very old and poorly maintained

Plussat: Staff were friendly and helpful Good location for CDO

Plussat: The front desk staff were friendly courteous and professional in the manner and appearance xx .

Miinukset: Slight delay in room being available at checkin

Miinukset: Old furnitures, water for shower pressure take too long for a shower.

Plussat: Staff is always nice and location is superb. Middle of everything but still a bit side

Miinukset: I visit first 7 years ago and it was nice. Years has passed and hotel has some wear and tear. Thats why neighbor new dawn plus is the place to be

Plussat: Location

Miinukset: The bathroom facilities are very poor. Showers not working. Aircon not working.

Plussat: Staff and security is always outstanding.

Plussat: great location, affordable rates

Miinukset: very outdated, room facilities needs to be updated especially the toilet and bathroom.

Plussat: Near to public transports

Plussat: Im sad about the internet connection. It was pretty bad. They need to improve it. But overall it was a fine stay at the hotel

Miinukset: Internet connection and the view

Plussat: Bed was comfy

Miinukset: No hot shower

Plussat: Good

Miinukset: Breakfast not included

Plussat: Nothing

Miinukset: Everything

Plussat: Good location

Miinukset: Late check in

Plussat: Location

Miinukset: High rates