Caldas Novas hotellia

Plussat: Good choice at b/fast and dinner. Pool was great temp. Supermarket next door

Miinukset: coffee at breakfast was not great

Plussat: Great location! Clean and nice pools! Walking distance to everything. I´d definitely return.

Plussat: Rooms are large, shower is good, staff have a perfect attendance. They have valet parking included. Very closest to center.

Miinukset: they sprayed pesticide the day before and many cockroaches appeared in the children's pool. But they cleaned up for the next day.

Plussat: The pools are very clean, they change the hot water everyday.

Miinukset: I think it should be modernized and the tennis courts should br more taken care

Plussat: The staff was exceptionally helpful. Júnia, who is the receptionist, was very, very helpful and attentive. The man who worked in the evening was too. I don't know his name.

Miinukset: It would have been nice if they served an evening meal, but there weren't many there.

Plussat: We know this hotel from some years ago and it has not changed at all. The gardens with their artistic sculptures and wildlife and the natural sauna and thermal pools are all wonderful. Quiet, peaceful and relaxing - it really is a little piece of paradise.

Miinukset: Rooms a little tired maybe and food in restaurant was not as good as it used to be.

Plussat: I enjoyed the swimmpool and the nature.

Miinukset: I didn't like the bedroom. It was very small.

Plussat: Great location right in the heart of the city, but yet you find yourself in a tropical oasis, beautiful hotel gardens and spa like pools.

Miinukset: Customer service could be improved, was not provided with wifi info, breakfast info or lunch info during the check in. Food for lunch was practically identical for all 4 days, more variety in the food would be nice. Hotel also ran out of pool towels one day, and after much instance pool bar staff offered to bring the towels to us at the pool. With that said the Hotel is very nice spot for Caldas Novas, but I would expect better service for a boutique hotel, notably for 150$ CAD a night.

Plussat: Das piscinas.

Miinukset: Do check-out as 11 horas.

Plussat: Did not liked it.

Miinukset: 4 members of my family got sick at the resort. We had to spend money with doctor and medicine.

Miinukset: Being sold a room they did not have and ending up with five people in a room. I order the two bedroom apartment but they where sold out but I was confirmed for it.

Plussat: Very attentive staff, excellent food with many choices.

Miinukset: Room fixtures and fittings dated and worn. Very noisy guests returning to their rooms past midnight

Plussat: I made the reservation to my mom and dad. It was my father's birthday and I gave him the stay as a gift. They had a great time. They told me many times how much they enjoyed the hotel, specially the staff that allowed him check out a bit later. I really appreciated that because my parents took the bus back home at 5pm. Quite a long time to wait at the bus station. Thanks for that!!!!

Miinukset: what I don't like is the payment process. I make the reservation through booking but because the reservation is for someone else, in this case my parents, I have to send copies of my credit card and also a signed document to the hotel allowing the charge. That's a bit annoying:(

Plussat: The Hotel staff was super helpful and friendly! Such great people work there. Also, once you get there, you're in the heart of Caldas Novas and won't need a car to go to most places, said that, if you need a car, you might get stuck in traffic.

Miinukset: The facilities you're in is not exclusive. They're a club, anyone can enter the park for a fee of R$70, and also get a free lunch. So you face all the problems a pool club does, the pools are SUPER dirty, people drink beer on the water and don't expect them to leave the hot pool to go to the bathroom, facilities are OLD and they need a renovation and the worst of it all, if you're with old people or disabled people who have difficulty/can't walk, forget it, the good pools are far far away from the rooms, and downhill.

Plussat: We 've got the discount of the entrance tickets from this hospedagem, it was very helpful to us.

Miinukset: It should be more than just fotos in sites of reservation. There is many insects and even appeared frogs out of the hole in bathroom.

Plussat: I had like how the bathroom was cleaned. Actually, the bedroom at all was pretty good.

Miinukset: The place was too strict. Like we can't change a beer can to another brand after buy(which was the same price). And we had to listen weird complaining about the car parking from the employees