Etsi halvat lennot: Cambodia Angkor Air

Plussat: Food vouchers

Miinukset: Significant flight delays

Miinukset: Very bad communications delays were not advised prior

Plussat: The crew onboard was friendly, but the check in crew was average.

Miinukset: The plane was quite old and there were no beverages except for water.

Miinukset: I was bumped from the flight and left alone

Plussat: Nothing, the entire experience was terrible

Miinukset: They cancelled and rescheduled my flights 3 times - both flights to and from Siem Reap. They didn’t have enough immigration cards, and they gave the ones they had to they Chinese customers while ignoring the westerners. The seats are falling apart. The plane is old.

Miinukset: To avoid the delay. To manage the lines that were formed both for checking in and to board.

visa

Miinukset: No visa on arrival. Missed my flight

Miinukset: Flight was canceled with only a single email as notification, cost me an extra $160 to rebook at the airport

Charged us $100 for luggage

Plussat: This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked. The rest of the flight was uneventful. It was a short flight. Less than one hour.

Miinukset: This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked.

Misleading Advertising and Mistakes

Miinukset: International ticket did not include any checked luggage. Charged us more for our luggage than the tickets. Flight attendees handed out the wrong immigration form to entire plane for China instead of Hong Kong. We Filled them out not knowing they were different. Waited online at immigration for 40 minutes only To be told we were given the wrong forms. Everyone had to go to the back of the line and wait again. They didn’t even provide free water on the plane. Terrible experience. Shouldn’t be allowed to advertise misleading prices on Kayak.

Snail pace

Miinukset: We went to queue up as soon as the counters numbers were on the board and opened, we waited for at least 50 minutes before we were able to check in. Very inefficient system.

Delayed 5.5 hrs

Plussat: The plane was new. Boarding was fast cause everyone was upset.

Miinukset: The company knew that there were going to be a delay and gave everyone notices 3 days before due to machanical issues (which wasn't true becaused I overheard the captain talking about a scheduling problem that the company knew for days and didn't fix while we waited for transportation). My group was given a 2hr delay notice by email. Once we got to the airport and checked in the plane was further delayed. It was the last flight of the day. What was originally 7pm flight turned in a 1230am flight, 5.5HR delay. Arrived into Siem Reap airport at 130am, which was pretty much closed. Hotel tax and regular taxi/tuktuk didn't come out at this time. We were stranded at airport and was at the mercy of overpriced hustlers who charged 3x the normal price for a riding into town. They charged $10/person and put as many people into a car/van as possible. Are vanpool had 9 people, $90 for the van in total. The airline should have arranged transportation for us to correct the situation. The hustlers didn't give receipt, this we cannot make any claims. VERY DISAPPOINTED AT CAMBODIA AIRLINES!!!!!!!!!

Worst experience ever unprofessional and uncaring customer service

Plussat: The team's uniforms

Miinukset: Our flight was delayed due to weather. The airline drove another group for a different flight to their gate but the 14 passengers on our connecting flight were left on our own to run to the gate, only to watch the plane pulling away as we ran up. The airline service desk was unapologetic and did very little to help. Since my son and I had already used our one time entry visa into Vietnam, we were not able to join the rest of the group at a local hotel. We instead had to purchase additional tickets for a 1am red-eye. Our wait in the area outside passport control had no food or water and even though we asked they would not bring us anything to eat during the 7 hours we had to wait to get our boarding passes for the red eye.

Tuk Tuk with Wings

Plussat: There's nothing I like about this ANGKOR AIR. You disgrace Cambodia and Cambodian people by using their names and provided a horrible service and poor plane qualities. I was scared once I had boarded. The condition of the plane is poor. Overhead bends were duct tape to stop from open during flight. The list goes on. Thank God it was a short flight.

Miinukset: I will never fly this airlines ever again. It's not worth the price nor the safety of your life. 1. Horrible gates from Ho Chi Minh City. 2. Old plane 3. We're treated like second class citizens 4. It rained when we arrived in Ho Chi Minh City from phnom Penh. We walked in the rain to get on the transporting bus. There's a guy with one umbrella. But he used to covered himself. With these kind of treatments and attitudes, one day you will get beat by your competitors. I know you are arrogant right now. But as Vietnam continues to thrives in tourism. There will be better airlines coming and will provide better services. Even the airport in Ho Chi Minh City is horrible. Cambodia airport have amazing lounge and services. I love Vietnam. But your AIRLINES ruined the experience.

Plane didn't show up!

Plussat: Nothing

Miinukset: Well, the fact that the plane didn't show up at the airport was a problem...then they were unwilling to give me an alternative route which caused me to miss my scheduled meetings. When an attempt was made to contact the Vietnam Airlines office in the USA NO ONE ever picked up the phone! At this time I'm unclear whether or not my refund is being processed. I ended up having to book a totally different ticket with another airlines (of course). First and last time I will ever attempt to fly with Vietnam Airlines.

Incompetent ground staff

Miinukset: Incompetent ground staff in Siem Reap, who barely spoke English and no listening or problem solving skills. They wrongly denied boarding to one of the passengers, claiming he needed a visa that he did not need (as confirmed by Vietnam Airlines transit counter later in Ho Chi Minh city and by the Vietnamese Consulate. This resulted in us buying a brand new ticket for later time and applying for a visa, given there was no ground staff from Vietnam airlines who could help.

Multiple cancelled flights

Miinukset: Multiple flights were cancelled for the day, so our 10am flight eventually became a 4:30 one. I hadn't checked my email the previous evening (my error) so still went to the airport really early. There was no one to confirm the 4:30 wouldn't end up cancelled too, so we booked with another carrier.

No warning for need of Vietnamese visa

Miinukset: Very upset that we were not given advance notice of need for Vietnam visa to transit thru SGN to PQC. Cost us 820 usd at the REP airport.

Plussat: Felt like a regional jet but still fairly expensive for the region.

Miinukset: Bare bones and nothing much else

Basic basic basic

Plussat: Allowed me to change time (extra charge), easy check in. Quick flight.

Miinukset: Very basic, to change time I had to go to their office downtown at very specific times, wait a long time. Seem a bit disorganized.