Bel Air Collection Resort & Spa Cancun

The staff at the Palm Terrace were attentive.

Building condition, inadequacy of training for front desk staff to properly give you the amount being billed, the loud sounds from A/C, elevators not working, certain staff asking for tips, not enough towels, broken fixtures, waiting for repairs, inconsistent meal planning, large groups checking in with 1 person at front desk, if there were complaints-the manager quietly disappeared. Need more?

None of the above

The worse Hotel I’ve ever stood at. The Best western is 10 times better!

Everything, is false advertisement! I’ts horrible over all....everything is Old and falling apart. The bar & restaurants are very poorly stocked. It literally looks like a hotel that got stuck in the 80’s. Very abandoned! Elevator was terrible! This hotel shouldn’t even fall under an all inclusive resort! I wouldn’t even rate @ a half star hotel.

location was good

room was awful no hot water no air condition

About right for the money

The staff were all very friendly and accommodating. The beach, of course and the food was good as well.

I don't want to sound like I'm slamming this property, I'm not, we had an overall enjoyable stay. It is however a little tired and worn. At least half a dozen lounge chairs by the pool need to be replaced. The sewer smell sometimes comes through the drain in the bathroom. Our a/c became very noisy and was not fixed. One odd practice is that wait staff give you these little critique forms and expect you to leave it with the signed bill. I don't mind filling them out and giving them to the front desk at checkout, but leaving with my server that I will probably have again during my stay seems odd. Also, couldn't they just throw out the bad reviews when they pick up the check? Overall, nice people and a way to stay on the beach on a budget, but I doubt we'll return.

Slow

Service in the reception is so slow.

The pool.

The hotel looks really old and used. The area is horrible, build with monster hotels. I do not reccommend this hotel and Cancun to anybody.

The hotel was nice, clean and quiet. The room spacious and the bed comfortable.

The location. The beach was nice, but there were no shops and only few restaurants around. Tips were not asked but very welcome for everything which is a bit strange for a European traveller.

Although the hotel appeared to have been rennovated a number of years ago and the rooms could do with a little refresh (the white is hard to keep clean!!), we felt it was good value for what we paid. The cost of food and drinks at the pool bar was reasonable and there were some nice extra's like afternoon tea free of charge.

Our sheets had stains and the room furniture was grotty. Also, the hotel has been build on a turtle nesting ground!! We were lucky to see some baby turtles hatch and even a mother turtle lay some eggs while we were there... but how can a strip of hotels right on top of their nesting ground be good for the conservation of these beautiful creatures?