Etsi halvat lennot: Cape Air

Fernando Arroyo Ferrer

Plussat: All except TSA check

Miinukset: TSA check for domestic flys

Beware of your connection to cape air.

Miinukset: Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer.

Got bumped from a christmas eve flight

Plussat: Crew was pilot and helpful in explaining the situation to me.

Miinukset: Got bumped from a flight to make way for a pilot in training. The fact that this happened on christmas eve made it even worse. Had to wait until boarding to find out that was being bumped and was told I shouldn't have been allowed to check in.

Pilot to be mire friendly/cape air/ san juan- st thomas

Plussat: small plane soft landing

Miinukset: pilote acts like army general single pilote only air vent poor in plane

No co-pilot

Plussat: The View was spectacular. The plane was a little bit too smelly.

Miinukset: The View was beautiful

Never received my checked luggage.

Miinukset: I asked the ground crew for a box that I had checked and was told that it would be forwarded to my next flight. It wasn't. Now cape air is telling me the only way I can get it back is to fly to San Juan and pick it up.

Left waiting with no explanation.

Miinukset: We were left waiting after the flight we were booked on took off full. Had to wait another 45min to have a private flight with no copilot.

Cape Air Should Hire Adults (grown-ups) to work at the Gate

Plussat: The ease of changing flights.

Miinukset: Of the three women at the gate one was rude to everyone. The two others seemed ditzy and clueless. The announcements they made were incomprehensible to many in the passenger audience. There was substantial eye-rolling.

Plussat: You see there was a terrible storm that closed the EIS Beef Island Airport. But because I booked through ya'll I was totally screwed. The individual Airlines are not permitted to rebook my ticket because you are a third party carrier. and You would not rebook because the airline could not change the flight status on the first plane from Mayaguez to San Juan - that flight was not cancelled due to the closure but because I would be stuck in San Juan for possibly 2 days with no money and no where to sleep, well you get the point. So InterCaribbean and Cape Air came to the rescue and after a 4-5 hour ordeal and having to travel to Mayaguez airport I am now rebooked.

Miinukset: Y'all and will never ever ever book through a third party again.

Plussat: Shirt flight no food, but bumpy. I almost threw up on a 25 minute flight

Flight cancelled. Missed connecting flight.

Plussat: Still Stuck in Nantucket. Cape Air cancelled my flight and then didn't put me in another. I'm still stuck in Nantucket.

Delays

Plussat: The flight itself was nice

Miinukset: Being delayed and the process of dealing with the delays was a real headache

Delayed which caused missed connection

Plussat: I sat in the copilot seat since plane was so small.

Miinukset: Delayed so I missed my connection in Boston. I ran to catch it but the door was closed and they wouldn't let me on, even though plan was still sitting at the gate. I had 8 min to spare.

Different

Plussat: Ride was smooth.

Miinukset: No information nor staff at counter, so one was uncertain when flight would depart.

Fred Dorey

Plussat: Got me to Boston, eventually, safely. Nice view from low altitude. Plane provides for an intimate experience with pilot and fellow passengers

Miinukset: 2.5 hour delay with no information or confusing information about departure prospects.

Wait time

Plussat: Flights across the east coast were delayed, luckily ours was only 15min late to take off.

Missed my flight while waiting at the gate

Plussat: The flight itself was good, pilot was nice, I got to sit in the copilot's seat which was fun.

Miinukset: At the Nantucket airport, they don't let you through security until your flight is called. I heard mine called and went up but the woman at the desk said she hadn't heard it so wouldn't let me through. Ten minutes later, I'm being paged over the intercom. Again, I wasn't let through until I tracked down someone from the airline. By the time I finally got through, my flight had gone and I needed to be rebooked. Incredibly frustrating as the intercom is the only way to know what's going on with your flight, so I couldn't look at a board or anything to know the status.

My flight was cancelled less than 12 hours from de

Miinukset: My flight from Rutland to Boston was unexpectedly cancelled with very little notice. I could not reschedule my trip because I needed to catch a separate flight from Boston. My alternative was to drive there and stay the night in a hotel, which was expensive and frustrating. I will be calling for a refund.

Would've been great

Plussat: The pilots were really friendly, the plane was comfortable, and the trip was short. Nice take off and landing. Very smooth.

Miinukset: The lady behind me kept showing my seat around and pulling on my hair. Apparently she didn't have enough room or something because it lasted the whole 45 minutes. We hit some turbulence which was pretty rough but not terrible. would have been nice to have arm rests. Also boarding and take off was late and which made me late to my appointments.

Plussat: The view from PR to St Thomas was amazing!

Miinukset: The departure was late for no apparent reason that complicated my meeting with family members in St Thomas.

Plussat: Nothing!

Miinukset: The flight was cancelled because of engine trouble. As a result we miss our connecting flight to our final destination.

Dual cancellations

Plussat: Great pilots Flies where other airlines don't Quick check in

Miinukset: Booked a 8:30 AM flight VQS->SJU. At 10AM the night before received an email stating the flight "may have been cancelled." Called cape air, they confirmed cancellation but couldn't rebook me on another flight; went on their website and paid for another flight (10:04). The next morning for way of explanation told that "the plane broke." Got to the airport, initially the replacement flight was delayed till 10:30, then at 11:00 we were told that flight was also cancelled. Since we did not have a connecting flight we were placed at the end of the line. They did get us out later in the day, although i suppose because we were just squeezed in I was sitting in the back where I had to sit cross-legged as i only had about 4 inches of legroom. So 2 cancellations and poor communications on a round trip ticket = mediocre review. If I don't get my money back on the first flight I'll revise this to 1/5.