Hotel du Vin & Bistro Cheltenham

Good breakfast, comfortable bed, coffee, location within walking distance of centre (and literary festival venues)

The ensuite looks good but really does not work - no door on the bathroom is not everybody's choice (if I wanted this arrangement of privacy, I could leave a door open but I had no option). The kettle hardly fits under the tap. The basin isn't deep enough for a decent wet shave. There is nowhere to put soap, shampoo etc if you have a bath. If you have a shower, the circular curtain comes in on you. The stair carpet is threadbare. Can't think what else.

Comfortable, clean room.

Very long waits in the restaurant for service - staff were trying hard but clearly too few of them.