Hyatt Regency Chicago

Overall good stay here, the lobby is great with friendly front desk staff and the Big Bar is pretty cool to grab a couple drinks. The rooms were clean and very comfortable. The bell hop that helped us with our bags was extremely rude and not helpful. Also the bartender we had was not very pleasant.

The room and hallways were dim and gloomy. Decor in the room and hallways was also not as modern and new as I would've expected.

$19.90 for 1 drink at the bar just plain legal theft

Everything was nice except a few things. I would go there again. Walls are paper thin. Heard the couple next door. Paid for late check out, housekeeping came the 4 times with privacy sign up

The location was suburb We had bedbugs in our room! We called facilities and they took care of it right away and gave us a new room

We stay at Hyatt's quite a bit. The staff are always friendly and helpful. Beds were very comfortable. Our rooms were in the West Tower and the elevator noise was terrible! I felt like I was sleeping on a runway at O'Hare! The window seal in one room must have been leaking as there was water dripping from the top, and the bottom was all fogged up. The toilet quit working at some point in the night and had to be fixed the next morning. The tile grout in one shower was moldy. The other room had pine needles on the floor, and no working clock! Be aware that just about everything you touch will have a charge to it! When we left the valet threw one of our shopping bags into the trunk and broke something. We are a pretty easy group to deal with but this added up to too many negatives this time.

Bedrooms were nice and big. Bathrooms were good size. Staff was very nice. The carpet in the hallways is awful! So worn-out and dirty- it really was shocking how neglected the carpet was.

The location was great. North end of the loop, near the Art Institute and Millennium Park, and just south of the shopping district along Michigan Ave. The rooms were clean and comfortable, and consistent with a hotel of this calibre. The facility basically seems to be understaffed. While all the staff were friendly and helpful when you finally reached them, the guest services number always went to voicemail and they never seemed to return the calls. The first room they placed me in had water leaking at an alarming rate out of the air conditioner, and it took me three visits to the desk asking for someone to investigate it, which they never did, before they finally ended up just moving me to a different room with double beds instead of a king. Housekeeping knocked on my door at 8:25am on the last morning of my stay when I was trying to sleep in, very frustrating for a hotel that bills itself as a luxury hotel.