St. Jane Chicago

Never again!

The location of the hotel is perfect. It is within walking distance to the parks and many other attractions.

The decor was not that of what I expected at The Hard Rock. Our first room was dirty and incredibley small. The staff was very accommodating and moved us to what was supposed to be a nicer room. The new room was a bit larger but still not very clean. There was urine spatter all around the floor by the toilet. The couch appeared to have stains on the cushions. I can only imagine what those were. The furniture was more than weathered and worn looking as well. It was a very underwhelming expierence of which we will not be repeating!

Nothing much really.

No refrigerator in the room, waitied 30 minutes on my car causing the family to miss the show at the planetarium, still had to pay $65 that night.

The Hard Rock shop is a must for any city I visit.

Good location, Good food, friendly and helpful staff (Usual American service with a smile) Room service was very prompt.

Fairly old/out-dated interior (tv was ancient, would have liked to have a seen a flat screen). Bed sheets were so loosely put on that during the night they would slip off. I find this very annoying.

Great location

Had to request a better room as the room offered by the hotel was simpler than what was reserved through website (Standard room was offered instead of Deluxe room). Once the room was changed, everything was great! Staff were very friendly and more than helpful.

hotel position