Colima hotellia

Plussat: Is there such thing as a 6 star hotel, because this would be it. It's the most beautiful place in Mexico and the staff is exquisite. ALL food is made and grown on property which spans more than 2200 acres. You can do literally anything you want, wherever you want. I just left and am dying to already come back.

Miinukset: It is expensive but honestly, you get what you pay for and this place is MAGIC, so you'll pay for it.

Plussat: Peaceful setting, tranquil. Everything was first class. We will return with company next year.

Plussat: Absolutely everything! The grounds are exceptional. The service was excellent. The ammenitiws perfect. 5 stars or more.

Plussat: Exceptionally beautiful

Miinukset: Expensive

Plussat: For Mexico the bed was GREAT.

Plussat: Excelente location, property and service

Miinukset: Food @ restaurant is regular with high prices.

Plussat: Good service Good peoples

Miinukset: I left my small pochi with pill on top of bathroom sink I called next day three times but they could nit find it . Sone cleaning person took home ???

Plussat: Facility was great, not so much restaurant's food prices...

Miinukset: No cover parking facility, car gets very hot.

Plussat: Clean, convenient, friendly staff, comfortable beds.

Miinukset: Breakfast was not included with room.

Plussat: Great service restaurant was great too

Miinukset: Bed was a little hard

Plussat: It was clean, centrally located, Good Value

Miinukset: Reservation desk was not open. Was put in a smaller room than what I paid ,to later be moved to my room. Too much noise from chickens, ducks behind the hotel. A party went on all night next door.

Plussat: The location is excellent It is a nice property.

Miinukset: WIFI does not work properly . It fails a lot. The bath towels are very skinny. The glasses int he room were not clean.

Plussat: Pool

Miinukset: Staff

Plussat: Great value, good rooms, good location, very friendly staff

Miinukset: Mosquito bites at night (but just a few)

Plussat: The location couldn't have been better!

Miinukset: Can't find anything I didn't like

Plussat: The location is great, in a beautiful park and there where artisans selling home made art, clothing, and products on the weekend.

Miinukset: The hotel has a policy of asking the guest to return the remote controls for the TV and AC at checkout. this is something new to me and I'm not sure how I feel about it yet.

Plussat: everything was great.. a very friendly and beautiful place. people very friendly. loved it all.

Miinukset: I liked everything.

Plussat: Located a bit of a distance from centro square however it is located adjacent to a lesser square that was nice and quiet.

Miinukset: If you are wanting to do work here via your computer you will struggle as the WIFI was non existent.

Plussat: The staff was friendly very good location. The hotel restaurant has good food.

Miinukset: The rooms and bathrooms could be a little bit more cleaner. The check in there was confusion they ended up charging me more nights than what I booked they need to focus on what was booked now to get reimbursed they could not figure out how to do it.

Plussat: Comfortable room with nice amenities, air conditioning, TV with English language capabilities, on-site restaurant, and good location.

Miinukset: Restaurant menu with English translations would have been nice since our Spanish is very limited.

Plussat: Location only

Miinukset: Noise and beds to small

Plussat: Always a good stay. We had a balcony room last February. This time we opted for the bathtub-yes, a real bathtub in Mexico! Nice, clean room.

Miinukset: The shower curtain was too lightweight. When you turned on the light, the fan came on which then sucked the shower curtain into the tub area. Somewhat hazardous if you were trying to shower.

Plussat: Been here many times Love the location and always have loved the staff

Miinukset: Major renovation 2 pools not in use They could have informed us They put me in the furthest room from the pools Had to pay extra to get a room close by Mind you I have to walk quite a distance to the only pool So they charged me extra for their inconvenience of me ? Lol Security guard Chastised me about parking at 10 pm w in front of my family it could of been done more professionally Would I come back Resounding yes regardless This is just 1 bad trip out 50 I have done here to this hotel

Plussat: TheStaff were great and the girl that books your trips is so knowledge and proficient with the computer. She helped us out a lot in our directions even though we had maps. They are remodeling near the pool area but we were still able to enjoy it. Food was also great. We had fun in the pools!!

Miinukset: Only recommendations are to water pressure the pool deck area at least once a week and would like to see a spa some day :)) also a designated bar too.

Plussat: The pool, Restaurant and waitstaff was the best thing about the hotel...

Miinukset: What I payed for I did not receive and when brought to attention the manager still did not give me what I payed for along with 1 food ticket when it's two adults and one child.

Plussat: Beautiful property, great location, friendly attentive staff, nice restaurant. You’ll enjoy this place.

Miinukset: Bookings say balcony, only select rooms have balconies; though it’s advertised for all rooms.

Plussat: The pool is very big

Miinukset: At the reception they couldn’t find my reservation because it was book online the waiters never came to my table to ask if I needed anything I had to go look for them in order for them to take my order

Plussat: The staff at the hotel and restaurant were friendly

Miinukset: It was a little far from Centro without a car. However, taxi's were cheap.

Miinukset: That the pool close early we are in a hot state let the pool be open till 11

Miinukset: Smell in the bathroom. Cucaracha

Plussat: The location was fantastic, the facilities did not disappoint. For my young daughter the pools were heaven and for us having a gym available for our use daily was great. The restaurant on the property was fantastic, clean and with some of the best staff I’ve had the pleasure of being waited by. The front desk girls were polite, there was one in particular who was friendly the other two we dealt with each time we went through the lobby were very business like and maybe smiling once or twice wouldn’t hurt them. I had one negative incident with the stay overall, when we checked in apparently our booking included some breakfast vouchers which they dated and proceeded to give to us for every day of our stay, I want to say that it was the third morning when I went to grab the ones for that day I could t find them. I’d left the stack of vouchers on the night stand but they weren’t there. I checked the rest of the room in case we had moved them but nothing, it was odd to me but I didn’t say anything and we headed to breakfast just planning to pay the regular prices but the waiter remembered us and asked for them I explained how they had disappeared and I couldn’t figure out how but that we’d just pay he insisted I go to the front desk and for them to replace them before we got our bill. I went and explain the situation to the lady (one of the ones that wasn’t very friendly) and she didn’t seem to believe me. She said she didn’t know why we’d received all the vouchers at once in the first place because they don’t do that and that they also don’t reissue them. I told her I didn’t know why and that we hadn’t expected those in the first place so I was fine with paying but at this point it was a matter of principle- the vouchers disappeared from our room which made me a little uncomfortable thinking one of the maids may have taken them which goes to question the honesty of their staff.

Plussat: The appearance is great. It looks like a Mexican hacienda.

Miinukset: The room was clean but the room didn't have a hair dryer or an iron. Had to call front dest several times to get them. The first time I called the response was ... wait until it spots raining... which I understand but not an appropriate response.

Plussat: The Staff and the location and comfort - The Best

Plussat: Excellent beds and pillows.

Plussat: The general spaces in the hotel are excellent but the rooms are small and out of date. Especially since it is priced in top 10 % for Colima

Miinukset: Very wide range of prices for rooms .You think you are getting much more than you receive. Prices varied from $1200 to $2400 where most other hotels in Mexico have 2-4 prices and what you get is very different for each. Won't stay again when 1/2 block away is smaller boutique property for 1/3 the price

Plussat: hace stayed here many times over 25 years. It just wasn't up to par this trip.

Miinukset: The room was the smallest we have ever stayed in. The bathroom exceptionally small. No exterior light.

Plussat: Lovely old building, well maintained. Right on the central square and with apool to cool off in during the heat of the afternoon. Visit it even if you don't stay there!

Plussat: Lovely old building with modern amenities. Extra t-bags and water in the hallway so you can help yourself any time. Fabulous pool area away from the noise of the town square. Great views of the Jardín Libertad to listen to the music and watch the people dancing. Right beside the main shopping area.

Miinukset: Everything was good. Nothing to dislike.

Plussat: The staff were exceptional. The lady making the tortillas in the morning was friendly and made some yummy omelette a and tortillas. The woman cleaning our room had the plumber come up and fix a leaky faucet before I even had a chance to talk to front desk. Another cleaning lady guided us to the gym when she found us wandering .. usual route was closed due to pool cleaning. The fellow driving airport shuttle provided us with lots of great information about other places to visit in Mexico. He found us in the Volaris line and gave us a written summary of his Information. Hotel was clean and well maintained!

Plussat: Our room was very nice. It was large, clean and comfortable. And the hotel is in a great location.

Miinukset: I reserved a king suite at least two months ago. I called the hotel a week before my arrival to make sure we had a king suite. When we checked in, we were told we had a "regular" room with no king bed. Finally, after at least 30 minutes, we got our room.

Plussat: breakfast was good.

Miinukset: They charge my credit card upon arrival eventhough I had told them booking had charged me a month before. After proving with my credit card online statement that this was already paid for, they started the reinbursment. Parking is 2 blocks away. The door lock to our room didn´t work. The rooms are extremely small. They charge you as if you were in a nice big city hotel and you are not, not a good value.

Plussat: Breakfast was great

Miinukset: Everything was great,.. If i have the opportunity to travel again I’ll be staying at this hotel for sure.

Plussat: Location and customer service

Miinukset: Rooms are smal. They need to be remodeled.

Plussat: Most everything, hotel is amazing! Common areas, lots of them and very nice!

Miinukset: Watch out in the shower, hot water is really hot!

Plussat: Clean hotel, even though the staff didn't speak English, they were very good and did accomodate whenever we needed assistance and information. was quiet and only a 10 minute walk to the center of town.

Miinukset: Being a little off the tourist area there were no restaurants close other thann a little coffee bar a few doors down from the hotel. Not convenient to any stores for beverage and snacks or ice. Parking is not at the hotel. It was somewhere a few blocks away. We found a spot on the road outside the hotel and left the car there for 3 days and used taxis. They are very inexpensive in Colima and we didn't have to deal with the driving around a very busy town.

Plussat: Very clean, helpful staff, convenient location

Miinukset: We thought there would be a restaurant

Plussat: Staff is really nice and try to accommodate your needs. Good value for the money. Only a few blocks of walking to el centro and there is a tienda about 2 blocks away that sells drinks and snacks. Safe neighborhood and easy to navigate. Clean, safe and friendly area. Regarding the room size and windows. I didn't think that the rooms were that small. I have stayed in smaller places that made me feel kind of closed in. The windows do open up to the patio. You just need to open up the panel closest to the door first, there is a metal latch at top and bottom of wood shutter than will open and then expose the other interior latches to open other part of window. Fairly decent selection of tv channels (was feeling ill for a couple of days so this mattered to me).

Miinukset: The noise level is sometimes an issue with adjoining rooms. Water pipe noises from the room next door were pretty loud, didn't know what was going on at first, very strange sound, but luckily next door person had reasonable hours. The noise level is typical of open aired,courtyard style places. But I have heard much worse. When the hotel is full, it could probably be more of an issue. The Red Cross is across the street and they don't use their sirens until a few blocks away, but their backup beepers are a little annoying. The church on the corner rings their bells at 6 am. It could be annoying for light sleepers. Always have your earplugs ready in Mexico! I stayed for 4 days and the first night took awhile to get used to, but after that is was fine.

Plussat: Liked having something to eat in the morning, from their limited selection of breakfast menu items.

Plussat: Nothing

Miinukset: Everything

Plussat: It is a clean room and near the downtown

Miinukset: *

Plussat: Incredible value for money. Staff are incredibly friendly, rooms are good size (we had the "single" which is a standard double) with air conditioning. Hotel is about 10 mins walk from the centre of Colima.

Miinukset: We had a room on the second floor and all the rooms face onto the central courtyard. For privacy all of the windows are obscured, which makes sense, but it meant that there was absolutely no view from the room and it felt a little gloomy.

Plussat: Good value for money and very pleasent staff

Miinukset: Surely not worth the 4 stars, it s a 3 stars at the very best Lots of light coming through the room during the day as part of the main door is in glass, also kind of noisy as it s in front of a chruch and a ambulance parking

Plussat: Everyone very helpful rooms super clean cozy

Miinukset: Very small hotel but cute and cozy i love the decor

Plussat: Everything was excellent

Plussat: Bed very comfy, staff super friendly and helpful, Place spotless.

Miinukset: Difficult to read in bed, lighting could have been better. Coffee in the room would be nice

Plussat: Location, staff friendly

Miinukset: No hot water,cold showers, no continental breakfast, in fact free breakfast offer given to us, then later taken away.

Miinukset: Television falta falta.Falta. Also there was no advance notification on a phoned in reservation to earn the gratis desyuno. No fresh water .

Plussat: No hot water, great

Plussat: Good breakfast facility on site

Miinukset: I would have liked a larger room. I would suggest room dimensions in the listing so one has a better idea

Miinukset: The water in the shower took a very long time to get hot and then it was almost impossible to adjust the temperature.

Plussat: The courtyard was a beautiful spot to unwind in after a day of sights

Plussat: The bed was good. Have been at this hotel many times.

Miinukset: Some of the chairs need repair.

Plussat: The bed was quite comfortable and the darkening drapes were great.

Miinukset: The wall are kind of thin. Could hear people walking to there rooms and anytime the toilets were flushed in adjoining rooms.

Plussat: Beds were very comfy, food was good

Plussat: Everything! Clean and well kept, secure parking, good location for a traveler with a car. Staff is great! Totally enjoyed our stay. Arrived two hours early and they were able to put us into our room, no problem. We love this hotel. It is our fourth stay here.

Miinukset: Terrible lighting, tiny inadequate lamps, no overhead lights, bathroom lights too dim way too many pillows Easy chair inaccesible in corner (useless) and desk chair not suited for desk.

Plussat: The food via room service or the breakfast buffet is really good.

Miinukset: Water pressure in the showers is poor. Hotel rooms quite run down in need of redecoration. Air conditioning system needs to be overhauled. It’s just a very average, motor-hotel... it’s 5 star rating should be reviewed.

Miinukset: air co was not working call put in 10 pm arrived 1.30 am

Plussat: The hotel is modern and well-maintained. The rooms were clean and spacious. There was plenty of hot water and the beds were very comfortable. I wasn't interested in being close to the central plazas, so the hotel's location suited my needs - it was right off the highway and close to shopping centers. Although the fitness center is simple, there was a good treadmill for running. The pool area provides a quiet place to relax.

Miinukset: I was given a room on the highway side. The traffic was not noisy but there is a bar next to the hotel that plays loud music at night. If you get a room, make sure it is located on the pool side. No other problems at all.

Plussat: Easy stay nothing special but exactly as I expected for the money I paid

Plussat: It is on highway, so it was very convinient. It was very clean. It has modern look with great interiors. After coming from journey it was feeling good to relax. View from our room was of famous Volcanic Mountain. BEST WAS ITS RESTAURENT. Food were tasty, i am vegan so chef cooked accordingly with great taste. Loved it.

Miinukset: Rooms light (Brightness) were less in night. Most irritating was a passage light in room. It is auto detectable light. So if you are not standing in passage, light will be OFF so again you will are in dim room.

Plussat: Location is great, and the facilities were very clean and nice. The staff was extremely polite and service-oriented; a true reflection of the warm people from Mexico. Their breakfast buffet was absolutely delicious.

Miinukset: There's nothing I didn't like. The hotel was very clean and comfortable. I was hoping for a more Mexican style on the decor, but it was rather business-like and plain. Still very nice! The beds were very comfortable too, medium firm, but plushy.

Plussat: Good location in relation to what part of the city we wanted to be close to and it felt like a safe and trustworthy location to spend the night.

Miinukset: The staff was not friendly. Not at check in, when asked questions or at checkout. When we checked in they made it much more difficult than I’ve ever experienced, we were told where to go in terms of where our room was actually located so I asked very nicely which way to head to which I got looks like I was an idiot (took 3 people to check us in mind you). We headed to the elevators and when the elevator doors never opened after about 5 Min and the number on the screen didn’t budge like they sometimes do as the elevator is going from floor to floor we finally went and asked the front desk and the guy that responded (one of the ones who checked us in) had the audacity to ask if we pressed the button...with a sarcastic tone, it was plain rude. It wasn’t our first time using an elevator or booking hotel rooms and we have stayed at much nicer places but they seemed to have the attitude of being too good for us to stay from the minute we were dropped off at their main entrance and proceeded to check in to the minute we left. I had to continually remind myself it was just for the one night and as a last minute choice we had to make to stay there. I don’t review often but when I have such a bad experience I figure it’s worth it so that hopefully the establishment can help get their staff up to speed on good customer service as in this case they are the face of the business and dealing with the public all day long.

Plussat: We stayed here because of the property's proximity to the local craft brewery. The room was comfortable.

Miinukset: The price seems a little high for the fact that it is on the autopista outside of the city and farther away from most of the attractions in Colima. The rooms are clean but outdated - for example, the shower appears to be high-tech with a panel of several different buttons, but the whole panel is broken and has never been replaced. I also did not like that you have to have your key card inserted in a panel near the door in order to have any electricity in the room.

Plussat: The staff, cleanliness,gardens

Miinukset: Shower needed repairs. Bed too firm. No ice or veding machiness. Breakfast was 6 out of 10

Plussat: Beautiful place to stay !!!! The people are amazing and the room are clean and comfortable

Plussat: I love it

Miinukset: Non

Plussat: It was bright and once been nice hotel. Pictures about the hotel are much better than the rooms really are.

Miinukset: My walkietalkies, used for baby monitor, got lost from my room and the staff just said that they dont know anything. (They checked from the cleaner though). Pool was not cleaned. Shower was broken, but usable. Noone even tried to talk English... it was next to the highway, so the noice got into the poolarea.

Plussat: Location; pool;property

Miinukset: Lack of mattress pad; lack of double pillow cases; not being clear when restaurant was to be closed;

Plussat: It was quiet and restful with a beautiful pool area and wonderful views. Our balcony meant we could sit and relax whenever we didn’t want to be out. The film usb set up was great we watched some fun movies. The hotel receptionist was so very helpful and he spoke fluent English even though we tried to practice our Spanish. We would return for another relaxing stay.

Miinukset: Employees don’t respo privacy tacking lafing early morning front doors

Plussat: Super friendly staff! Beautiful views! Beautiful rustic cabins.

Miinukset: Steep. It can be hard to walk/climb for people with accessibility concerns but it can be fun if you like the hills.

Plussat: Beautiful location. Charming setting. Comfortable room. Remote, far away from crowds. The property manager, Angel, was excellent. He worked hard to successfully resolve some issues.

Miinukset: Check-in was not good. Our room wasn't ready on time. Staff didn't know what they were doing. No air conditioning, had to sleep with windows open all night. No WiFi. Restaurant too SLOW!

Plussat: Place is nice

Miinukset: They need to clean the pool better

Plussat: All

Miinukset: Food

Plussat: Good buffet clean facility and great location.

Miinukset: The room was too far for wifi and the bathroom door would not close and not a place that allowed pets.

Plussat: It was quiet during our stay

Miinukset: Bathroom fan working and cleaned.

Plussat: Excellent people on the restaurant, food was excellent

Miinukset: Tv programs problem need to fix, toilet need to fixed.

Plussat: breakfast and staff

Plussat: Great restaurant..... the best rice pudding ever.....

Plussat: The bed was very comfortable

Miinukset: The property is not well maintained (pool is not so clean, shower and air conditioner work poorly, fountain not working, etc.)

Plussat: comfy bed, nice staff, Martin excellent. was a nice hotel in it's day i'm sure. WE have stayed in much worse and much better for the price.

Miinukset: very poor shower that needed repairs, yukky pool, cock roaches and ants, no face cloth, no face towel, not bath mat. The wifi is very poor and constant reconnections.