Etsi halvat lennot: Condor

Plussat: Direct route is the main benefit to flying condor, other than the that the airline offers below average customer service and amenities. Even my kids say Condor is the worst airline.

Miinukset: No kids movies even for purchase is unacceptable for a 10 hour flight during the high season when families travel!

Miinukset: The check-in process was completely unorganized and chaotic. There should have been 7 counters open for check-in, but only 4 were available for flights leaving around the same time. One of the flights was cancelled and nobody knew which line to use as the check-in employees provided no information.

Plussat: Very tiny not enough space even for small people...very uncomfortable long haul..crew wasn’t much available

Miinukset: Food they could have spare a little of food on long haul flight and drinks water, hot drinks were sporadic...had to go and ask.srvice was slow and not so great...even free movies like most planes would have been nice

Plussat: Not enough leg room for an international flight. Only a couple of the many flight attendants seemed very happy to help you or to even be there. As soon as the plane, the flight attendants started selling items and services ie: $11 codes to watch movies, cigarettes, etc. Cigarettes??

Miinukset: What happened to a complimentary drink with your meal, more than one kids movie as a choice for entertainment, friendly attendants and LEG ROOM? E

Miinukset: for a tall person the seat spacing is torture for a 10h flight. at the least offer affordable extra legroom. I'd be fine paying 10% more for 10% more space, but not hundreds of dollars

Miinukset: Condor asked me to check in my hand luggage due to lack of space. Then they lost it. That happens... But after losing my luggage Condor acts like it is not their problem and tells me I should work with some generic luggage tracker company.

Miinukset: The person was sitting right next to me was over 500 pound he took half of my seat I did not like that I didn’t pay for the seed to somebody else can sit half of it

Plussat: Air hostesses friendly and helpful

Miinukset: During a 10 hour flight i mist be able to move a bit every 2 hours but soooo little space. Seats uncomfortable especially when seat in front releases back Food very poor.

Miinukset: Air hostesses too hectic

Miinukset: Too hot, weak entertainment Probably will use other airlines going forward

What customer service?

Plussat: The price and nonstop flight was the only positive.

Miinukset: O am gluten free vegan due to medical issues and they were not able to accommodate me. I could have vegan or gluten free but not both and I would have to pay $18. How hard is it to do gluten free pasta with marinara sauce or veggies over rice? Most of the crew was rude and vary hard to understand and their English was not very good and my German is not very good so it was difficult to communicate. The seats have very little padding and zero lumbar support, thank goodness they give you a mini pillow otherwise my back would have been so bad I wouldn't have been able to walk! I would NOT recommend Condor and will never fly them again!

Plussat: The plane is very comfortable with wide seats.

Miinukset: My baggage didn't make it to Austin. I don't know when I will have it back. Not really professional baggage re clame handling... The food made my tummy hurt and no choices. Sucks to buy entertainment after a 1000 dollar ticket price and I could only pay with cash on the plane.

On the verge of Tears

Plussat: The music selection.

Miinukset: Seating is very tight even for a petite 5’1” person like me. My boyfriend was 5’8” and he was definitely uncomfortable with the lack of leg space. If the passengers in front of you decided to put their seats back? You’ve lost even more space and feel closed in. Thankfully the aisle seat next to us was empty so we tried to stretch out a little bit without spilling into the seat entirely. Entertainment was eh. Two movies from the early 2000s (Alvin & the Chipmunks and What happens in Vegas) and an episode of Tom & Jerry and an episode of Modern Family but from Season 5? Not great if you’ve never watched the series.. About their hospitality... My boyfriend and I were completely disregarded and ignored by a stewardess with blonde hair and thick black glasses... Flight: DE2102 that left September 8th from Frankfurt to San Juan. We received our meals from her AFTER she handed meals to the people behind us - this was not the case for other passengers that spoke German, everyone’s meals up until ours was handed in order.. When it was time to pick up the trays she skipped us both times (with our trays ready in our hands to hand to her) - I watched her pick up the trays from the passengers before and after us. My boyfriend did say “Excuse me” but she ignored him - she probably would’ve paid attention if he asked in German.. She even looked at us as she passed by which blew my mind. Her coworker on the other side had to pick up her slack and was very kind enough to pick up our trays even though we weren’t his assigned aisle. It confused me because she was so pleasant with the German passengers but ignored us even when we made eye contact and smile for her attention.. I hate to say this because I give everyone the benefit of the doubt but to be honest I felt discriminated.. My boyfriend is German (speaks fluent German and English) but I felt because of my ethnicity (Asian) he had to suffer for that.. I felt terrible that he was suffering because of me. No one wants that for their significant other or anyone. Another occasion was when another stewardess was handing us our drinks. My boyfriend’s cup was broken and as she passed it over me it spilled all over my shirt. I did gasp from surprise. No apologies whatsoever.. She seemed impatient and grabbed the cup back over only to put another cup under it. I asked for a Sprite but they only had Cola or Fanta so I was totally okay with Cola “Cola bitte”. My German isn’t that great but I did hear her coworker ask why I gasped and she told her that it was because I was surprised they didn’t have Sprite - very untrue. I was shocked and I couldn’t respond. I have never been so disappointed in a flight and the hospitality. I am very forgiving if an incident happens once or twice, but when I see it happen in front of me over and over and over again? That’s where my tolerance unfortunately crumbles. I was on the verge of tears by the end of the flight. I hope I never fly Condor again.

Worst international flight I have ever experienced

Plussat: The flight attendants were very nice.

Miinukset: 1. There was no organization when boarding. It was chaotic. 2. For some reason, everyone appeared to have a difficult time finding overhead room for their luggage. 3. The attendants are used more as sale‘s people than attendants. The items they were selling included candy, spirits, and cartons of cigarettes. 4. They only offer two free movies, a few tv episodes, and music. 5. They serve you food twice. No snacks. No alcohol.

Flight delayed and was advised to send my luggage back home

Miinukset: Flight delayed for more than an hour but we were told we couldn’t check the luggage even though we had already checked in!!! Cleared immigration without being able to check our luggage and the flight still hadn’t landed to even refuel and go through it’s ground checks!Now we’re without clothes for a week!! Worst customer service ever with aggressive non chalant Condor agents worst travel experience ever

Miinukset: No entertainment options, bad food

Miinukset: small uncomfortable seat,poor air circulation. Could not book my checked bag through final destination, impossible to collect and recheck in time, lost the bag finally got it two days later. Condor needs to coordinate with other airlines for bag flow. Very unimpressed with Condor will avoid in the future.

Horrible ground support

Plussat: Seating more spacious than other airlines

Miinukset: Website did not allow selection of gluten free meal. Email not responded to until too late. Departure gate in Frankfurt had no seating before checkin. Luggage arrived late in terminal at Baltimore.

Miinukset: Uncomfortable temperature

Avoid Condor at all costs

Plussat: We got there with no safety issues. That is about all the good I can think of. Also a miracle our bags made it since the delay due to Condor made us miss our connection. The best part of the flights were when we switched to Luftansa controlled planes.

Miinukset: Don't confuse their logo with Luftansa. They are far from it. Known for delays, disruption and breakdowns. Our flight was delayed 4-5 hours on the way to Europe because the food cart didn't fit. Then a delay of 2 hours on way back to US because 3 of the 6 bathrooms didn't work. Had to wait in this prison like gate with hardly any AC and then take a bus to the plane. DO YOUR RESEARCH. This airline survives on those who don't do their homework(Like me) and those who don't take others reviews seriously. Spend the extra money and get an airline that is consistent. Check out Condor's on time rate..yikes.

I shouldn't have expected anything else

Plussat: The flight crew made the best of an inconvenient situation and seemed genuinely apologetic for what they clearly knew were exploitative policies.

Miinukset: Our flight was delayed due to a mechanical issue, but instead of updating the schedule to reflect this, the airline had us standing indefinitely in the queue to board; this was probably about 45 minutes in which we could have sat down or grabbed some food, or literally done ANYTHING other than waiting as we did. Because of this delay, we were offered hard candies. In all honesty, I would have preferred to be offered water, which at €2.50 on an international, several hours long flight is borderline criminal. I have been skeptical about low-cost, "budget" airlines in the past, and this experience confirmed that if the price of the flight seems too good to be true, it probably is. The difference in cost was more than paid for by the hidden fees, the quality of service, and the denial of basic human dignities like not having your knees crushed against the seat in front of you, or God forbid--a cup of tap water.

No communication

Plussat: Was nonstop to Austin

Miinukset: Flight was 1.5 hrs delayed, then another hour due to weather but no announcement was ever made. They put me on standby even though I had booked 3 weeks earlier but didn’t have a seat reservation. Flight was overbooked. Bad management.

Worst airline ever!

Plussat: The direct flight from PHX to FRA

Miinukset: pretty much everything about this experience. To start, the agents and online chat customer service were extremely rude and unhelpful, even after calling several times and waiting up to an hour on hold. At one point i expressed my frustration and answer i got was "I'm sorry you feel that way". No sympathy what so ever. On the flight -the seats were horrible and food was disgusting.

Miinukset: Kaže flight

Never Again

Plussat: The flight was only delayed 45min instead of 48hrs (like our original flight was).

Miinukset: Delays, terrible food, the guy roaming around the pre boarding area whose only job is to weigh random bags and charge $75 when you're over the unpublished weight limit (and the bags were fine on the trip over, so not sure what changed). Expensive inflight entertainment.

Plussat: Nonstop flight for a good price

Miinukset: Boarding was very slow, had to wait in gangway for 15 min. It was very hot. 2 movies are free, any others €8 extra!! Ridiculous

Will not fly with this company if at all possible

Plussat: I arrived safely

Miinukset: Almost anything.

Avoid Condor Like It Was The Plague

Plussat: The plane didn't fall out of the sky. But that's about all I can say on a positive note.

Miinukset: Plane departs and arrives late. Crew extremely disorganized. Did not give clear direction to passengers. My "upgraded legroom" seats turned out to be a walkway to and from the restrooms which were right in front of me. I was constantly bothered with other flyers waking me and disturbing me as they used this walkway.

Must be the first time these people have run an airline

Plussat: The plane actually made it to Phoenix. Amazing they could figure out how much fuel to load given the fact that everything else was completely disorganized.

Miinukset: Had to go up to the gate counter - literally 3 times for "document checks". Rude gate personnel. Completely disorganized. Departed an hour late. Pilot made no attempt to adjust speed so we could arrive in Phoenix on time, which means we missed our scheduled gate departure so we were made even more late as the place sat on the tarmac in Phoenix waiting for another gate to deplane.

Miinukset: No assigned seats for a family of four with kids? No movies unless you had cash (their Visa machine wasn’t working)

No existent. Plane needs repair. Supposed to fly out July 22 still wai

Miinukset: Does Condor only own 1 plane? They couldn't help with finding another flight and are waiting for a part to come on Icelandic air to fix the problem. So far, delayed 2 days.

Plussat: Flight delayed both to and from, Lost baggage both ways. Still have not received my bag. Would never fly them again.

sad

Miinukset: Flight was overbooked and we were not boarded. The personnel at the gate desk asked us to wait in the hallway outside the gate until further notification. When the plane was almost finished boarding, I went to the desk to find out whether we would get on. They admitted they had "forgotten about us". We then took the arduous trek through passport control back out to the main terminal to rebook. The only option we were presented was a flight the next day, instead of our 9h direct flight from Frankfurt to Seattle this was going to be a 19h flight via a long layover in Chicago. I tried hard to work with the agent to find another option, and asked for the supervisor. She told me "this isn't going to help you". Horrible horrible.

Never fly Condor!

Miinukset: Non existent customer service. No individual lighting in main cabin, no attempt to fix the problem. Bathrooms were falling apart and disgusting. Cattle car mentality.

Miinukset: An extra fee for in-flight entertainment on international flight? In route to Frankfurt we were told visa machine wasn’t working and if you didn’t have cash you were not able to watch any but the 2 free family movies offerrred. Seems to me if the visa machine is not working the passenger should be given free in-flight entertainment but then again I think that one should get free movies on an international flight. The food was poor and we were not seated together as a family Without cajoling the staff. There was no apology given for separating us. We were placed on standby on our return flight and we’re not told until five minutes before boarding that we were getting on the flight. I would never fly this airline again unless I had no other option. If you fly this airline pay extra for premium seating so you can get an assigned seat and get decent food and in-flight entertainment

There was no onboard entertainment unless you purchased it.

Plussat: Loved loved loved nonstop flight

Miinukset: Having to board a bus at the gate and being shuttled to the flight. And then having to climb the steps outside to board the plane. I physically did not have a problem but my heart goes out to those traveling with several small children and attempting to carry them and carry bags on- difficult to nearly impossible at times. Additionally the seats are very close. When I sat down, my knees were touching the seat in front of me. Not the most comfortable, but I suppose doable.