Etsi halvat lennot: Delta

Delta rescheduled our flight to include 7+ hour layover

Plussat: We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day

Miinukset: Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant.

The flight was only half full so boarding was very quick. However the

Plussat: The flight was only half full so boarding was very quick.

Miinukset: The seats were hard and there was no entertainment system.

Miinukset: It was delayed

Plussat: Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines.

Miinukset: Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA.

Delta comfort isn’t so comfortable

Plussat: One of the flight attendants was nice.

Miinukset: 5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL.