DoubleTree Suites by Hilton Detroit Downtown - Fort Shelby

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Erinomainen

lokakuuta 2017

8,5

check your bill!

rooms were gorgeous, nice staff, warm cookies at check-in

the bill reflected their rate, and not the rate agreed through the site. Almost cost $350 more had I not checked. The front desk corrected, but not thoroughly.
Keskinkertainen

maaliskuuta 2017

4,0

NOT WORTH IT

The valet guys were super polite and awesome, asked me how my stay was and everything.

Never brought us toilet paper, towels, or pillows. Had to call them 3 times if I needed anything because they would just never show up. Front desk lady was so rude, didn't even take my complaints into consideration. I come to Detriot every weekend for work and last week I stayed at a $60 a night hotel that had WAY BETTER service than this $200 a night hotel! Don't waste your money! I wish I could get mine back after how these people treated us! OH I shouldn't forget that on our last day when we called the luggage cart up the lady made my 9 month pregnant friend roll it down and put the luggage in the car without helping her at all! I will NEVER come back here!
Erinomainen

syyskuuta 2016

10,0

They give you a cookie!

We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area.

Having to pay 30 dollars a night to park.
Erinomainen

elokuuta 2015

10,0

Huge Well-Appointed Rooms

The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice.

$15 to park next door at a lot that advertises $10 rates.
Hyvä

huhtikuuta 2015

8,0

Comfortable rooms and friendly staff.

Shower tile could've used a bit more attention from housekeeping.
Erinomainen

maaliskuuta 2015

8,2

We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again.

The valet was a little expensive at $27/day.
Erinomainen

helmikuuta 2015

8,5

The bathroom setup.

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