The Westin Book Cadillac Detroit

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Hyvä

kesäkuuta 2018

7,7

4 Star with minimal customer service

Great location

Long check-in lines with little awareness of prompt customer service. No shower caps in the room! Difficult to procure any service. Inattentiveness even on concierge floor.
Erinomainen

huhtikuuta 2018

10,0

Staff was extremely professional, hotel in general was very nice, including the room, pool, etc. close to all stadiums, restaurants...Will definitely stay again.
Erinomainen

toukokuuta 2017

9,7

Inadvertent stay

Inadvertently booked the Westin in downtown rather than the airport but glad I did. Imposing, stately building and very good spacious bedroom.
Hyvä

huhtikuuta 2017

6,5

appreciated updated room

seemed like the room I had was roomy, updated, and very clean. the bathroom looked like it had been recently renovated. The bed and bed linens, pillows were very comfortable. Nice lighting. Staff very attentive at desk and at entrance.

The restaurants downstairs were either very expensive, and mostly for meat eaters, or the other bar did not have any healthy food. If alot of people are there for business (i.e. not on vacation and therefore not there to indulge) would invest in more healthy eating venues.
OK

tammikuuta 2017

5,4

3 hours in line to check in

We had a three hour wait in line to check in before the Lions game. Once we checked in, our room was not ready and we received no discount on the room for it not being available for the entire reservation time frame. The staff was slow and very unaccommodating. Completely unacceptable.
OK

syyskuuta 2016

5,4

room service hospitality of staff
Erinomainen

maaliskuuta 2016

10,0

Very professional staff. The place is beautiful. Great location.

Parking was not included in the price.
Hyvä

helmikuuta 2016

7,4

Would return again

Lovely accommodations in an iconic Detroit hotel. Great bar, great restaurants, friendly staff, beautiful rooms.

Spa does not match the quality of the hotel. The space is small, cramped, and dark; the equipment mismatched and broken. Friendly staff, but disappointing experience overall.
Erinomainen

helmikuuta 2016

8,2

2 day stay for Valentine's Day

-great response time -professional/courteous customer service -comfortable bed -spacious -excellent food -pool/jacuzzi -shower was amazing

-$30/day valet -small tub -internet fee (although they removed it from my bill) -pricey food -snack bar was locked, never figured it out -limited tv channels
Erinomainen

helmikuuta 2016

10,0

The dinner at The Roast and the friendliness of the staff, also the location.

Our view was blocked by a parking garage construction, but they did not charge us for our upgrade.
Erinomainen

joulukuuta 2015

10,0

The overall décor of the hotel. The staff is extremely friendly!!!!

Luv everything
Erinomainen

heinäkuuta 2015

9,4

The room was comfortable and very attractive. The bathroom was quite nice.

No free internet unless you joined Starwoods and when I did I got an email confirmation in Arabic! Which freaked me out. The desk staff said they didn't know what to do and maybe it was some problem with my email. I pointed out it was only the one from Starwoods. The breakfast staff were very attentive, but the meal was overpriced for the quality.

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