Etsi halvat lennot: Eastar Jet

Plussat: The crew was very unhelpful when we had an issue with our checked bags not having been included in the ticket. We ended up having to pay $250 out of pocket at the airport to check our bag, as they made us pay $10 per kg even though we should have had the first 15kg for free. The tickets were only $60. By the time this was told to us, we had no time to make alternative arrangements with another flight, and canceling our tickets would have incurred a $100 fee. Not canceling them and just taking another flight would have cost us a $60 no-show fee plus the $100 cancelation fee. Again, the tickets for this flight were only $60, so that was clearly ridiculous. They wouldn't even let us buy a seat for the bag, which would have cost far less. This was highway robbery, and nothing less. We had no choice but to pay $250 for the bag or pay $200-320 in fees plus tickets for another airline.

Miinukset: Customer service was terrible. The website was terrible. Nobody on the phone speaks English, so if you have an issue you can't do anything about it until you're at the airport, by which time all your options for resolving the issue are nonexistent.

Plussat: The plane is punctual.

Miinukset: Provide some light refreshments or some small food on the plane as it's a 6hour flight. Shouldn't be charging this in flight.

Plussat: Nothing stood out really.

Miinukset: Boarding was supposed to start at 6:35 but started at 6:50 and the flight was scheduled for 7:05. But this didn't bother me too much.

Plussat: The ground staff were lovely.

Miinukset: The flight was almost two hours delayed causing me to miss my connection.

Plussat: Nothing special to like on this flight.

Miinukset: I always choose aisle, the men crew was particularly disrespectful since every single time the pass through the aisle, they will hit me, I guess could be a cultural thing since I live in the same country than them and not respecting the space of other people is a common thing here.

Plussat: The flight was cheap. I suppose it works out okay for most people most of the time.

Miinukset: Eastar has no service counter in the Gimhae airport. They didn't send an email with an option for advance check-in, and didn't specify how much in advance to arrive. I thought I had plenty of time but could not figure out how to get my boarding pass and had to buy a new ticket on another airline.

Miinukset: Legroom sucked

poor check-in

Plussat: On time

Miinukset: It was not to check-in online. Website is awful. At the airport I could get only no tilt seats.

Nickel and Dime To Death

Plussat: Nothing about this experience.

Miinukset: 15kg Check Bag Limit. Charge for food on a 5 hr International Flight. Miss handled my flights so I am waiting for them to retrieve my luggage and get me a boarding pass. The worst in South East Asia. Not worth the discounted ticket price.

Late take off, late Landing, little information provided by the crew

Plussat: Nothing really because arriving almost an hour late and then dealing with Customs made for an awful trip

Miinukset: Late boarding, late take off, late Landing.. Little information of why and no consideration of our time or the fact that we would arrive so much later than I paid for

Tiny aircraft

Plussat: How quickly people actually got into their seats once onboard.

Miinukset: First, there is no organization. They announce boarding and everyone just runs to the gate. For a 6 hour flight, they only served water. The seats are narrow and jam packed. Very uncomfortable ride.

Worst flight ever

Miinukset: First, the check in was late almost making me late for the boarding. Second I sat on the tarmac for 16 hours waiting to take off and we never did. I haven't gotten my money back yet and I'm getting the run around from them about it. I will never fly with them and never recommend it either. Lastly I wasn't able to fly out of Korea because they wouldn't put on another flight. Truly garbage airline.

Miinukset: Seats are EXTREMELY uncomfortable.

Plussat: The food was good. Glad we pre-ordered it. Flight was on time.

Miinukset: It was very cramped. Website was awful for getting information. Wasn't able to check in online. At points I wondered if we were actually booked.

Plussat: Crew was very polite

Miinukset: Very uncomfortable

Miinukset: They did not feed me

Decent Airline; but my friend did not get veterian

Plussat: Nice aircarft, helpful crew, clear & simple boarding process, clean and neat lavatory

Miinukset: One of my friend was vegetarian / vegan (food without any meat like chicken, lamb, beef or pork, fish or egg) and he did not get the required food article