The Berkeley

Arrived to a very upset daughter as the lady staff member appeared to do everything in her power to make my daughter and her family’s stay as difficult as possible. No duvet on singe bed in family room and shower extremely hot, would not turn to colder. No second key as requested and needed for our room. Breakfast lovely but very small and daughters request of a double portion ignored. I travel to Eastbourne multiple times a year to visit family, will never stay here again

Lady staff member and shower

Very unhelpful staff, issues with everything we requested. Issue with parking permits and no help or compromise considering we were going to a wedding and could not put a ticket on the car at 11 (said the permits weren’t delivered yet but knew from the day before they had 2 left). Then asked to use the iron that morning as my partner needed to leave early as he was best man at the wedding but we were told the iron could only be used after breakfast, what a ridiculous thing. One side of the bed comfortable but my partners side was all springy. Would never stay there again and would advise others not to either.

The lady staff mwmbery

Worst hotel I have ever ever stayed at. Avoid avoid avoid. The only redeeming part of our stay was the trainee, he was helpful and friendly. The lady was horrible to deal with and had me in tears the day before we arrived. I rang to ask if it was possible to have my mothers room close to mine as she was babysitting. With this I was told that the family room was only booked for 2people. I explained that originally we had a different room and when we decided to bring our daughter we were told we had to book a family room. (We were told at the time this was for health and safety reasons and that they couldn’t put a cot in the room. The family room was almost double the price (£95 more). I felt this was purely for money as a cot for a 3month old does not take up much space but understood). So told her that we are bringing our daughter, the lady kept speaking over me and saying it wasn’t her issue it was booking.com fault as she only had 2 adults booked in. I was trying to sort it but she would just keep talking over me and stating if you look in the terms and conditions. Finally got it resolved that we just had to add our daughters name when we got there and no extra charge as she is only 3months. Asked about the cot (which I had already checked when I change the original booking) and she said a cot cannot but put in the room, again stating Heath and safety/terms and conditions. She stated there was a single bed in the room. I told her my daughter was 3months old and could not stay in a single bed so what can we do, she told me it’s up to you. I got off the phone and burst into tears as instead of trying to help and find a resolution to the problem she was making it more difficult. She ruined the start of our holiday and I spent the whole time until we arrived stressing that we might get down there and have nowhere to stay. Then when we got there they got us a cot no issues!! I have more to say but ran out of wor

The rude, unhelpful and difficult staff member