Eilat Lomakeskukset

Plussat: Nice and central place. Good food and friendly staff

Miinukset: The toilet surrounding was very dirty

Miinukset: The food was good, not great. The rooms were spacious and clean and quiet. Although it was booked as an all inclusive hotel there was no entertainment or children’s activities, only unlimited drinks and three meals. My only real problem was that when we checked into the hotel, the manager told us they were giving us a special treatment and an upgrade to one of our two rooms. We said we didn’t want to pay more than the booking.com rate and she said she was upgrading us. It wasn’t until we checked out that i learned that the upgrade came with a price. She was insistent that we agreed to the price increase, which we didn’t think we did. In the end she couldn’t give us a credit on our bill but she said she would send us a certificate for a free nights stay. I have not seen this certificate in my email. Although the stay at the hotel was pleasant and Eilat is a great tourist city the check out experience left a bad feeling in the end.

Plussat: It was an amazing place with fantastic crews, and specially we liked the food and the free drinks in the swimming pool. The bonus was that the check out is 2:00 pm instead of 11:00 am in other hotels in Eilat.

Miinukset: Some crazy guest was really boring and drunk dumping garbage in the hall, poor guy the cleaning boy, I hope he got the tip I left in our room 407.

Plussat: It is a family oriented hotel, They have all the kids entertainment, and three times meals with unlimited drinks and sweets like ices, slushes and there are drinks for adults also.

Miinukset: The Staircase in the end of the hall that lead toward the kids pool, the stair have cracks and some are damaged

Plussat: Very comfortable. The staff was accomodating . In general the food was ok. The hotel is located in central location

Miinukset: The water in the swimming pool was very cold. The food was good, but missing variety of salads and hot dishes.

Plussat: Lots of free parking, the property is about 5 minutes far by car from the shore and most of the malls.

Miinukset: Two years ago I had a vacation at the same hotel I can say with no doubt that the food was much better then, and children were taken into consideration in each meal. This time there were very little consideration to children. Also, there were lots of essentials missing in the bathroom for days like soap,shampoo, towels and when I talked to the receptionist they took care of it v. Quickly but I was told that the housekeeper didn't know that he should be putting those things in bathrooms!! Also, some staff members showed no care for hygiene, one bar woman was cleaning the floor and when finished she got the floor wiper squeezed with her bare hands and then came to serve us drinks while putting her dirty hands and fingers inside cups and glasses.there were some flies in the food court over the food.We really looked forward to having a good staying in this hotel just like we had 2 years ago,unfortunately we got very disappointed. It can be said that the property is overall clean,but some staff members showed little or no hygiene at all and acted as they were growling and had twisted faces into a grimace as if they were disgusted and all of that with no consideration or respect to the feelings of the guests around. It was obvious that they were not happy and not engaged in the work place. It was a little bit bothering to stay in one property (Nervana Suits) and had to go out back and forth several times aday to another property (Nervana club) where the food court is. Although,the two properties acted as a single one, once I needed to ask for or complain about something regarding one property , I was told that the issue is not of the business of the property and I was refered to the other property to handle my request. During our stay for 5 days there was a vert bad strong smell of sewerage from the property outside our room, the same smell was so strong inside the playing room with game machines were kids are supposed to be playing!!!

Plussat: Nothing

Miinukset: Everything except the friendly front desk

Plussat: Not much at all

Miinukset: Staff, drinks,location, rude staff

Plussat: Nothing at all

Miinukset: Nothing