Etsi halvat lennot: Etihad Airways

Plussat: Departed on time. Seat was ok.

Miinukset: Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr.

Plussat: Flight was on time and arrived a bit early. Seat was comfortable.

Miinukset: Check-in process could be better. I was in the baggage drop off line which was much shorter line yet it took a long time to get to the agent. Need more agents at the counter. Boarding could be more structured and efficient. Boarding by zone was not followed. Food was mediocre.

Passengers on the flight were annoying

Plussat: Main meal (Singapore noodles) was actually ok.

Miinukset: The cabin crew had a very difficult time dealing with the annoying passengers, who were mainly tourists returning from Abu Dhabi. They had a tough job, but it was all very negative and stressful.

There’s room for improvement

Plussat: On time flight

Miinukset: There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad.

Substandard (not Etihad material)

Plussat: Nothing.

Miinukset: Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty.

Baggiage damage

Miinukset: My Baggiage is extremely damaged which is so disgusting and there is no way to report it

Was not able to fly due to overbooking

Plussat: The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget

Miinukset: No airline has ever treated me this poorly. I hope this never happens ever again to anyone

WORST EXPERIENCE EVER

Plussat: I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable.

Miinukset: Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible.

Good planes but mediocre food and entertainment

Plussat: Planes were good with good leg room

Miinukset: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.

Good planes but mediocre food and entertainment

Plussat: Planes were good with good leg room

Miinukset: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.

Miinukset: If a flight was delayed you should arrange something to enhance the security check procedure for the passengers of connecting flight. Qatar airways had done that for the passengers.

Miinukset: Couldn't check in online and caused me to miss my flight. Then made me buy new tickets

Miinukset: No sweets were served in any meals. Not even a chocolate candy.

Miinukset: No sweets were served in any meals. Not even a chocolate candy.

Not comfortable

Plussat: Not much to enjoy. Food was bread with hummus with cheese(?) pretty plain.

Miinukset: Seats were very slim and limited leg room. Balkhead did not offer much storage. Cumbersome to get in and out of easily. One of the poorest trip in my 63 country travels. Would not recommend Etihad to my friends.

Auh Trip

Plussat: They opened counter till before original traveling time by 30 minutes due to bad traffic conditions and delay of plane .

Miinukset: Delay if 1.5 hours to take off , no food was given to me during the 16 hours of flying, part of it I was sleeping, Help bottom was used several time with no response from crew .

A380 are the future of long haul

Plussat: they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop.

Miinukset: The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights

Plussat: Boarding in this time was quick, flight was delayed by almost 45 minutes but pilot made time and we were only 10 to 15 minutes late landing into Singapore. The only redeeming quality was the nice gentleman next to me who was helpful.

Miinukset: Food was quite mediocre to be honest.

Plussat: Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore.

Miinukset: JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight.

Bad crew service in the first leg - IAD to Abu Dhabi

Plussat: Only 2nd leg- the crew was better

Miinukset: Crew was bad/ food options were horrible/ boarding wasn’t very comfortable/ space in the aircraft was bad/ entertainment was limited/

Late for one and half hour

Plussat: Entertainment system , crew was nice .

Miinukset: Being late for one and half hour, they started late and did not catch arrival at time , paid $ 30 dollars to have very normal seat food was not that good .

Take your own snacks

Miinukset: The main meal was ok but that was it. If you can't do food to a standard them dint do it at all. A piece of fruit would have been better

Etihad are definitely falling down the ranks

Plussat: The crew were pleasant and visible.

Miinukset: Food quality was pretty poor. It used to be so good. I had sea bass which was so dry. There were a group of 30 people travelling together. They monopolised the lobby bar and were rowdy and noisy despite requests from the crew. The flat bed is so hard, it needs a mattress.

Ok

Plussat: Flight from Abu Dhabi to kolkata

Miinukset: When I was checking in in Nairobi The lady was rude and unfriendly I have never experienced such behavior from any airline stuff

Plussat: The crew was very nice

Miinukset: Boarding anything in Nepal is a adventure.They change gates on you as you are on the way.Then just sit and wait.