Etsi halvat lennot: Eurowings

Plussat: Awful!!!!

Very poor service

Plussat: Nothing

Miinukset: Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing

Miinukset: I missed my connection in Dusseldorf because none of the 12passport gates worked. Two border agents tried to handle the crowd, but I arrived at the gate 1 minute after flight close. Neither the agents at the gate nor at the transfer desk were willing to help me get to Manchester. Never fly EW again.

Miinukset: The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water.

Miinukset: No fue posible hacer el check-in con anticipación, me enviaron información sobre el vuelo el mismo día, mientras viajaba en otro vuelo previo por lo que no pude verlo a tiempo y, además, la información que enviaron estaba en alemán (ningún otro idioma!). Casi pierdo el vuelo por la mala información.

Plussat: The crew was fine and boarding was efficient.

Miinukset: We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00.

Miinukset: Boarding took ages. And there were no announcements telling passengers what was causing the delay.

Plussat: The crew was welcoming and friendly. The choice of movies was awesome.

Miinukset: The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off

Plussat: Crew was very friendly!

Miinukset: The plane smelled terrible - almost like one of the toilets had backed up.

Plussat: I am still in one piece after flying.

Miinukset: The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.).

Plussat: I felt safe on board... the cabin crew members at least got that right. The toilets were clean.

Miinukset: Better entertainment system... better food and more courteous cabin crew members.....

Miinukset: Everything, flight was super late, no explanation whatsoever,

Miinukset: Flight was cancelled, difficult rebooking.

Plussat: Nothing

Miinukset: Everything

Plussat: Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful.

Miinukset: Information

Plussat: The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job

Miinukset: Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld.

Budget - don’t expect much

Plussat: Boarded and departed gate on time. Efficient.

Miinukset: Not the friendliest.

Plussat: Was on time

Miinukset: The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay.

Delayed and lost my connection in venice

Plussat: The price

Miinukset: Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection.

Miinukset: Terrible hard landing

Terrible at informing customers of situation

Plussat: Staff where friendly but could’ve informed us why we where circling for 40 mins earlier

Miinukset: Not being informed of the Thunderstorm situation earlier no one knew what was happening

Miinukset: 2h delay

I wasn’t booked on the flight.

Miinukset: There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already.

Miinukset: 12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English.

OVERBOOKING DISASTER

Plussat: If I can give this airline negative stars, I would.

Miinukset: Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process.

We lost four hours of vacation while eating crappy food

Plussat: The crew was friendly and helpful!

Miinukset: Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future.

Delayed no information and no food

Plussat: Not much really except Wi-fi which is pricey though.

Miinukset: Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom.