Etsi halvat lennot: Eurowings

Plussat: I am still in one piece after flying.

Miinukset: The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.).

Plussat: I felt safe on board... the cabin crew members at least got that right. The toilets were clean.

Miinukset: Better entertainment system... better food and more courteous cabin crew members.....

Miinukset: Everything, flight was super late, no explanation whatsoever,

Miinukset: Flight was cancelled, difficult rebooking.

Plussat: Nothing

Miinukset: Everything

Plussat: Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful.

Miinukset: Information

Plussat: The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job

Miinukset: Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld.

Budget - don’t expect much

Plussat: Boarded and departed gate on time. Efficient.

Miinukset: Not the friendliest.

Plussat: Was on time

Miinukset: The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay.

Delayed and lost my connection in venice

Plussat: The price

Miinukset: Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection.

Miinukset: Terrible hard landing

Terrible at informing customers of situation

Plussat: Staff where friendly but could’ve informed us why we where circling for 40 mins earlier

Miinukset: Not being informed of the Thunderstorm situation earlier no one knew what was happening

Miinukset: 2h delay

I wasn’t booked on the flight.

Miinukset: There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already.

Miinukset: 12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English.

OVERBOOKING DISASTER

Plussat: If I can give this airline negative stars, I would.

Miinukset: Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process.

We lost four hours of vacation while eating crappy food

Plussat: The crew was friendly and helpful!

Miinukset: Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future.

Delayed no information and no food

Plussat: Not much really except Wi-fi which is pricey though.

Miinukset: Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom.

Food was not good

Plussat: Nothing

Miinukset: Timing Food Service Entertainment

2.5 hour delay, then slow boarding.

Plussat: Nothing.

Miinukset: Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal.

Miinukset: Fligjt canceled, bad customer support, lost bag

Delayed again and no information

Miinukset: Another delayed Eurowings flight to Stuttgart with no information provided.

Miinukset: I did not board, because another flight delay caused me to miss this flight.

Miinukset: Delayed, causing me to miss all other flights.

Miinukset: Missed flight because of another flight delay

Some Airport staff were not understandable , the security check , the

Plussat: The two staff I randomly meet and ask for questions

Miinukset: Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight.

Not a Lufthansa operated leg

Plussat: Arrived to Seattle on time.

Miinukset: I did not know what airline, crew flew me to Seattle.

Not a Lufthansa operated leg

Plussat: I arrived in Köln.

Miinukset: Eurowings operated by Sun Express? I did not know what airline was flying me to Seattle.

Not Lufthansa, Eurowings

Plussat: We had one of the more legroom seats so that was nice

Miinukset: Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on.

Miinukset: Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)