Vitoria Stone Hotel

Breakfast was good; the hotel restaurant staff were nice; the restaurant itself was cozy; the food was generally good; and the prices of the food and wines were reasonable. The massage rate at the Spa was also reasonable.

We were assigned to Room 308 that they knew has issues. It was directly beneath the breakfast kitchen. So, at around 05:00 a.m. we were awakened by noises from above of heavy footsteps, things dropping on the floor, carts being pushed across. When I went down to the front desk to complain, the clerk informed me that the noises were coming from the kitchen because they are preparing breakfast; he told me that he didn't have any available room to transfer us. Thirty minutes later, when we could no longer tolerate the noises, I went down again and this time, all of sudden, there was a room available, albeit bigger than our room, but for us it didn't matter. It was considered by the hotel as compensating us for the inconveniences we endured; they neglected to account from packing & unpacking our luggage, then being startled from our sleep by kitchen noises early in the morning, and then packing & unpacking again to move to another room! In fact, it ruined our plans that day! We were dead tired from lack of sleep and had lost our enthusiasm to tour the walled town. We asked several times to speak to the hotel manager, not in search of any compensation, but to tell him directly how disappointed we were with their sleazy practice. But he avoided us, and we didn't get to speak to him. For all potential guests, if you insist in staying at this hotel, which looks nice on the internet, make sure to refuse Rooms 308 and 306 when offered, both are directly underneath the kitchen. We learned later through internet search that other guests had similar complaints before (see for example comments from June 2019 in Trip Advisor)! Also, in general, the hotel rooms' soundproofing quality is inadequate; you will hear noises from the hallway and from the bathrooms of adjoining rooms.