Exeter hotellit lähellä Exeter Phoenix Centre

Plussat: I wouldn't call the accommodation luxury, it was clean but lacking and not a large room.

Miinukset: Paid £135 for the night but without Breafast the following morning which was ok but there was no set breakfast menu at a set price in the adjoining pub and was pay as you go off the menu which got to be a bit costly for 2 persons and which made the overnight stay quite costly.

Plussat: Location perfect, lots of parking so car was safe, our room overlooked the Exe. The bedroom had two easy chairs and the beds were comfortable with good quality bedding Meals can be taken in the adjacent pub, there is a door leading from hotel to the pub which is convenient. The Staff were pleasant

Miinukset: We did find our bedroom and en suite chilly - heating was not very efficient. Evening meal in adjacent pub was 'pub food' Breakfast also taken in the pub was OK we felt a little staff training was needed as the food and service was not consistent and basics which were on the menu were not available -cornflakes!

Plussat: Comfortable suite, friendly staff, safe private car park.

Plussat: The hotel was set within a perfectly quiet location with a peaceful sound of the weir in the background. The staff were exceptional with their welcome; notably, Gerry who was outstanding with her kind, caring welcome from the moment we walked through the door.

Miinukset: At a room rate of £140, the price of the breakfast should have been included within this cost as the hotel is almost perfect. Please can we encourage management to review this as this has been mentioned within other reviews?

Plussat: Comfortable beds..nice view of Exe river

Miinukset: Apart from getting charged twice by booking.com and bt the hotel and spending an entire day on a chat with a booking.com rep instead of my daughter that we have come to visit all was good.. A bit of a long process getting inside the hotel and also check out is at 10 am thing that we didn't know but the nice lady let us off till 11.30

Plussat: Fantastic, luxury accommodation with wonderful staff.

Plussat: The room was very comfortable and had lots of nice extra touches. The swimming pool was lovely and exactly what I needed. The food and drinks in the bar were great, and the breakfast was excellent.

Plussat: Staff managed things really well even with the Covid situation. Clear concise instructions and very friendly.

Miinukset: Room was a bit too hot even with air con on

Plussat: Suite room was comfortable. Slept well

Miinukset: Took 3 visits to reception for them to acknowledge room heating not working. Eventually moved at 10.30pm after sitting in all our clothes..

Plussat: The lady in the reception was very nice and polite, the room was en-suite and it was brilliant, can’t fault it in any way.

Plussat: See above

Miinukset: There were obvious problems with the government announcement on closures. ..but the staff were very good all things being equal...there was a problem with the original room I was allocated...but this was resolved by the desk team...I will return when the current situation is resolved...hopefully soon as possible...Terry.

Plussat: The staff at reception were so helpful, when I had questions they asked them quickly and succinctly and also gave me plenty of options on what to do to solve any issues I had. The room had everything I needed and more, plus breakfast in the morning was very nice and cooked to a high quality.

Miinukset: In the dining area for breakfast the staff were very kind and helpful to myself, however I did feel there were a bit uptight or uneasy. The room I stayed in was fairly small as it was a single room, but I was only staying for one night so it didn't matter but if you're staying for longer it may be an issue. The pool was lovely however it did slightly tarnish our spa day as one of the pumps had broken meaning it was a bit chillier than expected! However they did apologise and no doubt it was fixed soon enough.

Plussat: Everything, excellent experience!

Plussat: Aamiaishuoneen henkilökunta oli ystävällistä ja lämpimän aamiaisen sai tilattua. Muuten valikoima vaatimaton

Miinukset: Huone oli erittäin kuuma eikä ilmanvaihtoa ollut, vaikka ikkuna oli auki koko ajan. Pesutiloissa ei ollut edes käsisaippuaa. En suosittele tätä hotellia kesäaikaan.

Plussat: Staff were great, room was fantastic

Plussat: excellent service from start to finish

Miinukset: nothing

Plussat: Cheapest hotel you will find so close to the city centre. A good all round hotel. Will definitely stay again.

Plussat: Everything was spot on, the staff were lovely, couldn’t recommend enough!

Miinukset: Nothing, everything was spot on.

Plussat: Room was a little bit small but with some home comforts that not hotels provide.

Plussat: Location

Miinukset: Bathroom smelt of cheesy feet pretty disgusting, room like a box cupboard and very hot fan was as useful 3a chocolate tea cup

Plussat: Perfect location.

Plussat: Ladies on the front desk were lovely and made me feel very welcome - despite the hotel being emptied and on lock down for corona virus! Nice, cosey budget room - would stay here again

Miinukset: Unfortunately no breakfast was available

Plussat: Good location, nice pub, comfortable room, would recommend.

Miinukset: Nothing to complain about, very good value.

Plussat: Mahtava pubi alakerrassa historiallisessa ympäristössä modernilla lisällä, jotta nuorisokin viihtyi. Mahtuva autoparkki ja helppokulkuinen sisääntulo.

Plussat: N/a

Miinukset: We checked in and was given a key, entered our room and the room hadn’t been cleaned from the previous guests, I.e no beds made, no cleaning at all. Got given a second room, this room was ok but then noticed the bath was half full of dirty water, the general cleanliness of the room was terrible. Got given our 3rd room, room was ok but was freezing, had to have heat on for an hour before room was heated. Room and beds felt grubby and not overly clean. Every time you flushed toilet you got splashed with toilet water. Room should have been spotless especially with Covid 19.

Plussat: Location was great.

Miinukset: Soiled underwear found in our room, cups in our room were dirty and not enough linen provided. Does not seem fair to charge so much for parking on site for overnight guests

Miinukset: Dirty room un clean toilet crumbs and powder on floor no food ring to see if there was food available they said yes so booked room arrived to be told there was no food available and no breakfast had to move room not happy with mercur

Plussat: location very close to city centre,but no traffic noise.Lovely spacious comfortable room

Miinukset: I arrived by train so didn't need the car park ,but I would not have liked having to pay to park.

Plussat: good facilities during Covid

Miinukset: No bath, just a shower but was very posh.

Plussat: Clean Location Staff Bathroom

Miinukset: Very poor air con in a hot room and you can’t open the windows - very bad for the environment and unpleasant to sleep Despite advertising it had a bar and restaurant these were closed. Paid for breakfast but it was a bag from reception with very little in it. I was told most of the staff were on furlough! Restaurants and bars have been able to open since July 4th Expensive parking

Plussat: Smart and clean with excellent facilities and friendly/helpful staff

Miinukset: Nothing - all was good!

Plussat: Very comfortable and clean room with nice appliances. WiFi was important as I worked for a day in the hotel and had quite stable signal. Complementary coffee a great extra. Staff was very supportive and understanding.

Miinukset: Under Covid circumstances Grab to go breakfast was a reasonable solution, and gym or wellbeing services were closed.

Plussat: Location of hotel was excellent for the town and Cathedral. Nice room with large bed.

Miinukset: No decaf coffee or biscuits in the room.

Plussat: Would recommend to anyone Great stay

Plussat: Leaving

Miinukset: I specifically confirmed with staff on booking about the availability of parking - this is why I booked your hotel. On arrival there was no parking and this caused me to miss a very important meeting, as well as completely messing up my entire stay.

Plussat: Comfortable room and facilities with easy and central access to Exeter city centre. no need for taxis.

Miinukset: Staff on check in could have been easier to deal with.

Plussat: I loved the whole time at Mercure and will recommend your hotel to my friends, lovely atmosphere, great decor and facilities, made use of the pool, jacuzi and sauna. Enjoyed a well presented and tasty meal and will try the breakfast next time.

Plussat: Very welcoming/ staff very helpful,polite. Very tasteful decor. Food excellent.

Miinukset: No

Plussat: location

Plussat: good clean hotel if a little dated. friendly staff .close to city centre and also exeter quay which was excellent added bonus of free parking

Miinukset: prices of drinks and breakfast was a little extortionate

Miinukset: Breakfast not being included in the room rate

Plussat: Classy environment, comfortable beds, good staff, excellent breakfast choice, good secure car parking

Miinukset: Dinner menu is over-priced but otherwise acceptable.

Plussat: easy parking near Hotel

Miinukset: room quality substandard

Miinukset: the rooms were far too hot.

Plussat: We had a pleasant overnight stay. The room was small but nice and clean. Our host was very friendly and helpful. The breakfadt was very good.

Plussat: This place is lovely! The staff were friendly and there was a warm atmosphere. We were told right away that if we need to, can use the dining/breakfast room for working/eating our own food if we wanted. The room was spacious and comfortable. There was plenty of natural light. The busy central area was about 10 minute walk away, but the area around the house was quiet (in a good way!). We loved the breakfast, which was cooked with the usual cereal/yogurt/juices/etc available.

Miinukset: The bathroom, especially the shower, was quite small, but adequate for us. Not really a complaint though! Maybe if you need a bigger bathroom for mobility reasons or such, it might be worth mentioning when booking.

Plussat: Friendly staff. Great location. Nice breakfast.

Plussat: The staff were great and very helpful they catered for my dietary needs no problem . The second night I stayed the room was better and I was so grateful for them fitting me in at short notice

Plussat: Every aspect of our stay was excellent. 10/10. The room was great - very clean with attention to detail. The breakfast was superb. The staff were superb. We would stay here again - superb.

Miinukset: Not applicable.

Plussat: breakfast was amazing

Plussat: Clean and comfortable room. central location but not too noisy. Breakfast was excellent. Staff very friendly and nothing too much trouble.

Miinukset: TV not tuned in properly. Staff offered me a different room.

Plussat: Good location