Etsi halvat lennot: ExpressJet

unbelievably rude at the gate

Plussat: the flight was short

Miinukset: The attendant at the gate was the rudest woman I have ever met at any airport. Her manner was abrupt and her tone was condescending and impatient due to the fact that I was carrying a musical instrument which qualified as a second bag and was therefore subject to another fee. The economy check-in - paying $30 per checked bag plus $25 for an additional carry-on - is a racket. The original ticket price was no deal, and the additional baggage fees increased the cost to more than the price of the overpriced economy plus tickets, with an added dose of rudeness at the gate.

Plussat: Flight was on time

Miinukset: Plane was small Gate changed several times in DFW

My single carry on item was a bit too big...

Plussat: Nice flight attendant

Miinukset: My single carry on item was a bit too big...So I was charged $50 to check my tiny bag at the gate...beware of Basic Economy class...hidden costs!

Unites is the worst airline.

Plussat: Fist leg of the flight from Quebec City to Atlanta was delayed. The layover in Newark was horrible. United knew we were at the airport trying to make the connection because they made us claim our bag in Newark and then re-check Igor the second leg. We had to exit the secure area of the terminal and then go through the security check again. United didn't help us with expediting the second security check. We ran to the gate of the second leg once we cleared security in Newark. The door was closed with no agents at the gate. The plane hadn't departed yet. We stood at the gate for 10 minutes with more united passengers standing behind us. A United flight attendant noticed us and tried to get someone to open the door of the gate but was unsuccessful. Finally, the door opened and the United gate agent appeared. We explained that we were making a connection and the fist leg was delayed and we got to the gate as quickly as we could. The United gate agent refused to board us even though the plane was still at the gate. I insisted she call her supervisor. She reluctantly did after five minutes of arguing with me, telling me she was doing me a favor by calling her supervisor. The supervisor told her NOT to board us. The plane departed the gate with our luggage on board on time, while we were stranded in Newark. United put us on the next flight to Atlanta to depart four hours later. The flight ended up being delayed for several hours. United didn't offer us compensation for meals or anything. When we boarded that flight we found out that they put us on the last row next to the bathroom. The row doesn't recline. The flight was not ful, but they stuck us to the most uncomfortable row. Probably because I made the gate agent call her supervisor earlier. We got to our house in Atlanta at 2 AM, whereas we were supposed to get home by 8:00 PM. We were traveling with a 7-year-old child, who was exhausted. We were exhausted too, but also angry at United for such outrageous attitude to us. I will never fly United again. NEVER. As an aside, our flight from Atlanta to Quebec City on Air. Abadan was wonderful. Air Canada didn't make us claim our bag in Toronto and then re-check it for the second leg to Wuebec City. Our bag was checked in all the way through. Canadians seem to be able to figure out how to let people clear passport control at the point of layover and clear customs at the destination. Americans (or United) apparently cannot. Needless to say flying our luggage on a plane while refusing to board us very plates all security guidelines. Next time I will only fly Air Canada from Atlanta to Quebec City and I will be making a connecting flight in a Canadian airport. Out northern neighbors (both the Canadian border and customs officials) as well as Air Canada treat their American guests with much more respect than our own government and our own airlines treat us - the American citizens.

Miinukset: We didn't like the entire experience flying United