Flagstaff hotellia

Plussat: Good sized room that was very clean. Quick check in and check out. About 1.5 miles from downtown.

Miinukset: In room coffee was flavorless and the one cup machine leaked water. Would be fantastic if breakfast was included.

Miinukset: The rooms at this property have not been updated in years. Should have stayed at a Hampton Inn for less money and a free breakfast.

Plussat: Very clean. Friendly staff. Felt like luxury at a great price. The large bathroom and plush bed was top notch!

Miinukset: Complimentary breakfast would be nice

Plussat: The staff were very good, helpful & professional. The rooms are quiet, large, and very clean. Very nice pool, there's a nature trail out back (walking or running) , good restaurant. Nothing to complain about here.

Plussat: Friendly and helpful staff. Very nice hotel.

Plussat: Over the many years, the quality never changes

Plussat: Nature trail on site

Miinukset: Furnishings were good, style was a little "period"

Plussat: Yes

Miinukset: Closer to restaurant

Plussat: Great for the family, spacious and clean.

Plussat: Overall, about the nicest hotels I have stayed in. Felt luxurious. Well with the price, from someone who tries to be frugal Great beds and wonderful bathrooms.

Miinukset: Nothing

Plussat: The decor was beautiful and everything on property was very well maintained!!!!

Plussat: Extremely clean. Huge grounds with hiking trails on the property. Kids playground. Large pool and spa. Great Resturant. Cocktail lounge. 250 rooms. Manicured grounds, grass looked like a putting green! Lots, again lots of trees. Great staff.

Miinukset: It's a little dated. Pricy.

Plussat: The rooms were very spacious. The beds were ok. The bathroom smelled like sewer. Yuck.

Miinukset: This place is obviously not kid friendly. I 100% understand kids are not allowed inside the casino, but the security guard went out of her way to insure my kids did not step a foot inside. The pool pictures look one million times better than reality. Nothing special

Plussat: Very beautiful hotel rooms. Bathrooms in room were wonderful.

Miinukset: Casino is too smokey wish there was a non smoking section and the public restrooms were extremely dirty

Miinukset: Location was a bit off.

Plussat: Clean Quiet

Miinukset: location

Plussat: The location for our trip, the amenities for the family, price and cleanliness

Miinukset: I was totally bummed the night we stayed the pool was closed so my older kids didn't have anything to do when we went to the casino.

Plussat: I like the fact that there was a handful of food merchants on the grounds.

Miinukset: The smoke that I inhaled each time I walked into the Lobby. As a non-smoker I do not want to breathe in the stench/toxins unless I choose to go into the Casino.

Plussat: no breakfast

Miinukset: discount for Natives American

Plussat: Our room and bed were very comfortable. It was quiet too.

Plussat: staff friendly, rooms luxurious, wi fi, food good

Plussat: It was clean and the price was appropriate.

Plussat: The hotel was nice. It was pretty. And clean. But NOT located in flagstaff.

Miinukset: Not located in town. The address says flagstaff but it’s 45 minutes away. All advertising would lead you to believe that it’s close. But it’s not.

Plussat: We don't normally stay at casinos but this location provided us with easy access to Grand Falls. All staff were pleasant and helpful. The room clean and well-appointed. And the food! Well done!

Plussat: Good basic hotel. Friendly staff. Convenient location.

Miinukset: Mild musty smell inside the room.

Miinukset: The pool could have been warmer.

Plussat: The indoor pool & hot tub were a plus! As well as the sauna. Housekeeping did an amazing job & always left fresh towels.

Miinukset: Better quality towels

Plussat: The only thing I can think of is that the Northern Pines restaurant is connected to the hotel so we didn't have to go far. The restaurant was very good!! The staff was also nice

Miinukset: Where do I start!! The pictures made it look like it had an update to it but it hadn't!! The beds were ok but the pillows sucked!! The bathroom definitely needed an update, it looked as if I was staying in a hotel from a really bad movie. The patio that it had seemed a little unsafe but luckily it was cold so we didn't use that!! The last thing was the indoor pool was under construction and we didn't see that stated anywhere. They said it was on all of there websites, even 3 party but I couldn't find it. It does look like it will be nice when it is done. Hopefully when they are done with the pool they will start on the rooms!!

Plussat: Staff was friendly Rooms and hotel were clean Appreciated the indoor pool and hot tub

Plussat: Clean

Miinukset: Went with a business suite and still heard lots of crying children late at night. Exterior doors left open by other guests was a little frustrating also.

Miinukset: It's old

Miinukset: It should be cleaner!!!!!!!!! Need a renovation!!!!!

Plussat: The coffee maker had a coffee pod in it still. The sink and shower were not completely clean. There was overlooked trash behind the refrigerator

Miinukset: Cleaning

Plussat: Liked indoor hot tub and pool

Miinukset: Dingy appearance on the outside and mild smell on the inside

Plussat: The staff was amazing! Going above and beyond for everything we needed. Our large group was able to have three rooms all conjoining. Very nice given our visiting circumstances. I would never stay anywhere else if I had to return.

Plussat: I really enjoyed staying at La Quinta with my family. It was clean and the staff was friendly.

Miinukset: Too many dogs...pee and poo on snow all around entrances. Unsanitary. Did not enforce pet area

Miinukset: Breakfast at other La Quinta hotels offered more variety of fresh fruits beyond bananas and oranges and I would appreciate seeing this location add seasonal fruits. Also, more breakfast variety in general would be nice; for example instead of offering sausage patties everyday how about mixing it up, sausage on Monday bacon on Tuesday.

Miinukset: Pets allowed, some barking dogs.

Plussat: The location to restaurants nearby was nice and the room was a decent place to get warm as a home base before venturing out into the snow. Now getting a room on time as reserved and the services paid for is another thing.

Miinukset: When we arrived an hour after check-in our room was not ready. We were told we would have to wait 30-60 minutes and then check back in to see if one was available. The same was said for at least 10 others as we waited. When we finally did check-in we had no soap in the room's bathroom and had to request this. The beds were lacking on the comfort and in the morning it was a mad house for breakfast. Little to nothing was available. I grabbed two of three remaining yogurts and a few mini muffins for our family of four. When asking at the front desk if anything else would be put out we were told they would make a final attempt to refill. this was 45 minutes before the end of breakfast and it never was re-filled. Besides cereal, muffins, a waffle maker and yogurt I saw nothing. No protein was offered only carb options. This was a big let down. The following morning we skipped it and went across the street to Coco's. I booked partially for the included breakfast which was a joke and mostly non-existent. It may have been a busy holiday but that is no excuse. You staff for those situations and plan ahead. If you are looking for a place you can probably do better.

Plussat: Clean, comfortable, close to interstate. Nicely laid out! Good to have a laundry.

Miinukset: No variety for breakfast. Too many carbs. Many machines broken.

Plussat: Free breakfast. Wifi.

Miinukset: No elevator.

Plussat: Our room was very clean. People were friendly. It was quiet.

Plussat: Yes

Plussat: I stayed here because of their incusive pet policy and because the rooms do not smell like smoke. It is also safe and the hallways are interior to the building.

Miinukset: People are not picking up their rubbish or dog poo outside. There should be more dog dirt bags as well as better lighting. The cleaning staff didn't do a good job vacuming under the edges of the beds or around the edges of the room. I wish they also provided paper or plastic cups and plates rather than styrofoam as styrofoam is very bad for the environment. Other hotels in flag also have a recycling program for plastics, cans, and newspapers. Why can't you do that? I also do not like the breakfast as there are not organic whole grain choices, sugar free or even decent coffee.

Plussat: Quiet location (NO TRAIN NOISE!), the room was spacious and clean, and the location was close enough to allow for walking to nearby restaurants.

Miinukset: Parking is a bit challenging, it get's very crowded in the breakfast area and the breakfast items get wiped out faster than they can be restocked.

Plussat: The rooms were very spacious for what I paid. I could have brought friends with me and shared the room comfortably. I will definitely be staying against.

Miinukset: Just a warning that you have to shut the doors extra hard haha

Plussat: We were able to get a room where we could keep an eye on our moving truck. We were also able to walk across the street to a restaurant for dinner and then when we woke up we walk up the street to breakfast. Staff was nice, room was clean and location is great for travelers.

Miinukset: I had to get my room key reactivated after the first try. Once I got in line there was another person who needed the same thing.

Plussat: Front desk employee had horrible customer service, breakfast was not satisfactory, they forgot to put towels in my room...didn't notice until I came out of the shower

Miinukset: Read above

Plussat: There was one employee Sim who did a great job and save this review from being a one star. He was eager to make sure we were taken care of and of our satisfaction. He was wanting to assist us if we needed it for our day plans as we were visiting Flagstaff.

Miinukset: We had some issues with the rooms. I had to go to the front counter 4 times as the electronic keys no longer worked for our rooms. We had two rooms for our 6 person group. One of the rooms the toilet was constantly running and flushing the toilet was wobbly and I'm sure was the cause of the problem. Also I think you need to invest in some bigger sheets. The sheets on the bed were constantly coming off and NO one wants to sleep directly on top of a matris especially a hotel matris. Lastly I want to point out that one of the remotes of the TV's did not properly work, we were able to work around this but it was an issue.

Plussat: Very clean and well maintained. The price was right. Staff were courteous and friendly.

Miinukset: Didn't get the King room I booked online. 2 Queens instead which was not what we wanted. Exit to outdoors instead of a hallway. The heating/cooling unit was noisier than usual. The water faucet for the bath/shower was tricky to use.

Plussat: For the price this was a very nice place to stay. We were there for a weekend. The room wa see clean and comfortable. The staff was friendly.

Miinukset: Really everything was good. The Breakfast was typical of a hotel that has limited cooking facility. Pre cooked omelets, heat and serve sausage, heat and serve potatoes. They also has yogurt, cereal, muffins etc. So not bad and if you are traveling with kids it would be very good.

Plussat: The lobby was nice. All staff was very friendly and accommodating. Good, free breakfast.

Miinukset: Rooms are very old and in need of repairs and remodeling. Facility is right next to a major freeway, so it was very noisy.

Plussat: Staff were great! Good rooms, very comfortable beds

Plussat: Great value for the money when you consider the cost of other hotels in the area

Miinukset: The bathrooms could use some "sprucing up".

Plussat: The bed was comfortable & linens clean. Breakfast was very good - dining area was clean. Pet area was provided.

Miinukset: The separate sink area was ok, but separate shower/toilet in need of regrouting & paint. Room was on Highway side of building - truck traffic is naturally noisy. Pet area was very small - fence would be nice.

Plussat: Breakfast

Miinukset: Shower was hard to set, no HBO, room was not in good shape, front desk person was rude, they said they had a hot tub when we booked, but they didn't say it was closed for the season. Refused to give a discount.

Plussat: very clean rooms with new furnishings. No carpet, which for me is fine- everything can be cleaned very well.

Miinukset: I was very annoyed to find that our two rooms which I had requested be as close to each other as possible (my husband and I were travelling with 90yo dad and 12yo daughter) were far apart- one upstairs (the one with two beds for daughter and grandpa) and one downstairs. Not what I was expecting. We managed, but that was not the greatest.

Plussat: The location was fantastic! So much to see and do around Flagstaff. The room was clean and there was not much noise from other patrons. Comfortable beds.

Plussat: I am glad I was only there one night. Would not recommend traveling as a sigle female with kids to this hotel.

Miinukset: They did not have my reservation and the doors were accessible from outside.

Plussat: Staff was extremely helpful including baggage handling.

Miinukset: No complaints

Plussat: Good staff, Location

Miinukset: Some rooms are isolated which make us feel little in secure.

Plussat: It was agreat Value and clean!

Miinukset: When checking in they could not find our bBooking.com reservation, then she told us that you overbooked the Hotel for King rooms and we had to take two queens. Very disappointed!!!!!

Plussat: Spacious, clean room. Convenient location for numerous restaurants and shops. Decent pool and free wifi.

Miinukset: Room would benefit from some updating. TV horribly blurry (old!). Noise from highway and rooms above was intrusive. Breakfast area far too small - seating for about 25 people when the hotel sleeps a couple of hundred. Overall not bad, but a little overpriced. Didn't feel any better than an average motel.

Plussat:

Miinukset: Hotel staff was not at all friendly.

Plussat: Was easily accessible to many restraurants

Miinukset:

Plussat:

Miinukset: breskfast panecake isn't good

Plussat: The room was a nice size and clean and the beds were comfortable. I was pleased with the room once we finally checked in.

Miinukset: They did not receive my booking.com information so they didn't have my reservation in the system, even though I receive confirmation of my reservation and had a booking number and everything. It took some time for them to figure out what happened and why they didn't receive my info, and I was never given an explanation. It was frustrating since we had just had a long drive and wanted to check in and freshen up so we could get going quickly to see some of the local sites while there was still daylight. Luckily, they did have a room available so they were able to accommodate us, but gave me 2 queens instead of a king. Also, the internet signal was too weak for the room we were in so I was not able to connect.

Plussat: Rooms were just updated, staff was professional. Bedding was very comfortable and HDTV's in all three living areas. Breakfast included.

Miinukset: Decor is very plain, basic. Bathroom was small with very low ceilings. Bathroom light not flush mounted, easily hit while drying. Hot water only luke warm in shower. Vanity area outside bathroom, part of bedroom area.

Plussat: We love that we felt like we had our own little apartment. We were pleasantly Surprised to find a very contemporary suite with every ammenity you could want.

Plussat: Great location across from golf course. Very minimal train noise. Check in was a breeze. Staff was helpful. Check in is at 4PM. Staff was willing to check us in earlier when a clean room became available. Breakfast was average. Beds comfy with extra in room sheets & pillow. Big size studio room w/full kitchen a plus.

Miinukset: Moderately thin walls-could hear college party next door well into the night. Air filter could've been changed sooner and/or checked more often. Twin sized pullout bed was not comfortable at all. Minor issues but will definitely be back.

Plussat: Great value for the money. Clean, comfortable and spacious. Would absolutely stay here again.

Miinukset: Property is under construction which limits access to some of the amenities.

Plussat: Was very surprised by the room and how comfortable the bed was for the price! Was driving cross country and after a long day that bed was just what I needed.

Plussat: The rooms were very clean and had all the basic amenities. The check-in was smooth and the staff were nice. Had some options to order food for delivery and the lady at the check-in desk gave us some nice options for restaurants. The pool and the hot-tub along with a nice breakfast in the morning were definitely a plus! I would stay again if I visit Flagstaff.

Plussat: Room was big. Bed was comfortable and very quiet area!

Miinukset: Hallway outside door was a bit dirty and room smelled a little musty. But overall it was a good experience.

Plussat: Everything was wonderful! The room was devine, all staff was kind and wonderful, breakfast was delicious and the grounds were gorgeous!

Miinukset: It was just dirty. train isn't a big deal if it was simply clean.

Plussat: Never having to deal with them again

Miinukset: My credit card is suppose to hold my room whether I show or not. Its paid for !!! Not according to them .

Plussat: Clean room, linens, towels and bathrooms. It has fridge, microwave, and good sized TV. Price was affordable. Friendly and accommodating front desk staff.

Miinukset: Room is not spacious.

Plussat: price is right. room is clean.

Miinukset: morning sunlight comes in the back window... no way to block it. shower curtain too far into the shower. clings to you.

Miinukset: rude, incompetent staff, dirty rooms ,bed bugs

Plussat: Bed was big and comfortable. The room was also very clean.

Miinukset: Shower a little tight

Plussat: I live up north and am in Flagstaff sometimes 2-3 times during a month. I prefer to camp but if there's weather this is my go to place for clean, quiet and excellently priced accommodations. Once you check in you're basically left alone. It's ideal for a place to lay your head. Layout of the accommodations makes for easy in and out and ordering food should you so desire. Overall, our neighbors have always been quiet and very courteous. Love it and will stay again and again.

Miinukset: The housekeeping staff can be a tad loud whilst turning over rooms. A simple "I'm still sleeping in here" does the trick.

Plussat: The staff was friendly. The new carpet was nice but it was the only part of the hotel that didn't seem dirty. I liked that it was inexpensive but I stayed at travelodge in the same city for $5 more and it was so much bettter. Clean rooms and breakfast.

Miinukset: The white shower curtain was completely brown at the bottom and you can get more for your money in flagstaff. Also, the fact that they call it Luxury Inn is crazy, I can't name one thing that made it seem like a luxury motel.

Plussat: It was conveniently located in between downtown and the mall.

Miinukset: There wasn't even a tissue box in the room and my microwave didn't work well. It really is a bare bones motel. If you are looking for zero frills it's fine. I wasn't able to find an ice machine either.

Plussat: It was clean and nice. Nothing fancy, but great value. Not sure why everyone trashed this place, but it was exactly what it advertises, a nice, basic motel. A clean, comfortable bed is all you need.

Miinukset: No toiletries, which was a surprise, even the cheapest places provide those, but that was the only downside.

Plussat: Good value. All tourists or working travelers. No crackheads.

Miinukset: Train noise. Housekeeping took my beer out of fridge.

Plussat: I stopped here for the night on my way elsewhere. All I needed was somewhere to sleep. The motel is older but it was clean, the bed was comfortable and the shower had good flow. There was nothing fancy, no extra services but the price was right!

Miinukset: The train went by across the road but I slept through the noise.

Plussat: The room was very nice in all respects. Lots of discount tickets for eating. Excellent location on route 66 and for main road. Good hop from LA to Grand Canyon South rim.

Miinukset: Shopping centre next door had beggars and dogdy characters around.

Plussat: The Manager straightened out a mistake of mine on the reservation. Thanks Kristen!

Plussat: Clean, updated rooms, nice gym and fitness area.

Miinukset: Half of the parking lot was blocked off for a private venue and guest were forced to park off site both Friday and Saturday. The staff didn't mention this until after checkin. Also both nights that we stayed there was very loud music over powering the volume of my tv in our room. I called twice each night and complained about it but the music was loud until almost midnight both nights. Double Tree did end up giving us a free nights stay but only after dealing with it for 2 nights.

Plussat: The cookies at check in. And breakfast.

Miinukset: The parking lot was very icy. It really needed some salt. Also parking was limited. And they did not have any rooms with a view.

Plussat: Front desk Lauren terrific.

Miinukset: Bar over priced. $20 for two drinks with tip.

Plussat: Grounds and hotel are very well maintained. Personnel are friendly and courteous.

Miinukset: Shower drain was slow

Plussat: It was cozy, clean, and located centrally to outdoor fun. NAU campus is conveniently down the street. Frisbee Disc Golf course is just around the corner. Sakura is located in the hotel.

Plussat: The entrence was very cozy and the bar was great.

Miinukset: The room was nice, the bed was very comfy. The only thing it the A/C was pretty bad and dust was all around the vent area.

Miinukset: Made reservation over a month in advance, even calling to speak to supervisor/manager to ensure specific room. She assured us that we had the room. Called the morning of the reservation, as we were driving from some distance. Was told that not only did we not have the room we were promised, we did not even have the type of room. Instead we were told we were "downgraded" but that we would save money. Seriously. Who downgrades someone -- you upgrade if anything. Huge disappointment. Hotel did later email to apologize and offered Hilton Honors points, which was nice. But trip was ruined.

Plussat: Location

Miinukset: The room felt dated. Frayed carpet, etc/

Plussat: The staff was outgoing and went out of their way to be helpful. Twice I went looking to get some milk to have with my cookies and on both occasions they got me that milk without any request of payment. A small but meaningful gesture.

Miinukset: Some overly noisy children that's poor parenting not poor hotel staff.

Plussat: Clean and couteous staff.

Miinukset: Breakfast was not included when we booked online, but was included when we booked for another night from the counter. We did not understand why we did not get full value (i.e breakfast) when we booked online.

Plussat: The hotel were very helpfull considering they had not received my booking that I placed with booking.com this was the first time I used your company it will be the last.

Plussat: The room Is set up for business success and comfort. Nice location. Close to grocery. Shower was awesome.

Miinukset: Laundry was clearly marked however signage for ice location is needed.

Plussat: Close to everything in flagstaff

Plussat: The staff was super friendly. Its close to many restaurants. The hotel had plenty of snack and beverage options for late night cravings in their store.

Plussat: It is very clean.

Miinukset: There is no free breakfast.

Plussat: The facilities were nice. Staff great. And food pretty good. They were very accommodating with early check-in too.

Miinukset: We could here everything in each room on either side of us. At all hours. Bring noise canceling headphones if you to actually sleep.

Plussat: The staff was awesome I called on way to ask a few questions they were awesome checked in took less then 10 min was also very friendly helpful rooms and pool ever thing was absolutely perfect will definitely stay agaom

Miinukset: We loved everything

Plussat: The shower was nice. Glad their wasn’t a bathtub. Beds were nice other then the hairs and stains above The headboard in room 224

Miinukset: The beds and floors had black curly hairs everywhere. We found 6 hairs in the bed alone. My wife freaked out! I ended up getting our own blankets from our car. Elevator was extremely slow and shuttered the whole Time.Will not be staying here on my next visit to Flagstaff

Plussat: The staff was nice, they took care of everything. I got there a bit early before regular check in time they weren't any rooms available but they got on it quick. In 30 minutes I got a call back from them telling me they had a room available already. Very nice hospitality .

Miinukset: I didn't like the beds and pillows not really comfy.

Plussat: The breakfast ever morning was delicious. My favorite was the cinnamon rolls! The biscuits are soft and yummy. The rooms are nice but make sure they change your sheets.

Miinukset: The eggs at breakfast were dry. It’s nice that they do plain scrambled and change up the other kind each morning. The first 2 days I noticed they made the bed but didn’t change the sheets even though they claimed to change them everyday. I noticed bc a pizza stain from the first day remained there. Water bottles should be given to guest everyday not just at check in.

Plussat: all around good experience. excellent breakfast.

Plussat: Very pleasant staff, excellent hot breakfast (not included in room price), good location for visiting places in and around Flagstaff. Free car parking.

Plussat: The staff is fantastic. The breakfast was very good and tasty.

Plussat: Great bed, toiletries and linen, free Internet and a good choice of breakfast items. Check in staff were very helpful.

Miinukset: No crockery or cutlery. When I asked the front desk for some cutlery, they gave me a packet containing a plastic knife and fork. A bit disappointing and at odds with the rest of the room amenities. If you are promoting green living, why would you use disposable cutlery? Pity the cafe only serves breakfast, One female front desk staff was totally rude and unhelpful but the rest were fantastic.

Plussat: Personnel was very nice and ready to serve and help. Our room was very good & clean. Breakfast services was what we expected. Indoor swiming pool was very convenient. Easy access to reach the hotel from main roads and not too far from Flagstaff downtown.

Miinukset: Ice machines (at the floors) are making too much noice when used during the night.

Plussat: The staff was great but the hotel's proximity makes road noise impossible to avoid. Even with ear plugs and a pillow over my head I was woken constantly throughout the night.

Miinukset: Noise

Plussat: This hotel is by far one of the better places to stay. I've been a resident for over 50 years but currently don't reside there and know Flagstaff hotels and motels well, this one I will stay at again if the need arises. Worth the money, and very comfortable. The parking stinks but that's a minor drawback. Everything else was good.

Miinukset: Parking

Plussat: Breakfast

Miinukset: Smell of wet carpet

Plussat: Very clean good breakfast Would return

Miinukset: Comfort and location. Both were excellent. Great value. And staff.

Plussat: Staff was super friendly, whirlpool tub in the room was great, location was great, breakfast had cheese omelette, sausage, toast, yogurt, and more! And they gave you to go lunch bags with apples, water, breakfast bars, and mints! Was so pleased with this hotel :)

Miinukset: Everything was great!

Plussat: Quiet and safe. Staff was very helpful and kind.

Miinukset: Thought the price was a bit on the high side.

Plussat: Didn't end up staying at the hotel.

Miinukset: I made this reservation after traveling 16 hours one day. My sister reserved the room at $65 over what the Kayak advertised price was (she called the hotel before I could tell her the price). I told her to call back because it was only $124 on Kayak. While on a three way call with the front desk, the guy told us to book through kayak to get the good price, and he'll cancel the current reservation. So I did. Then, 30 minutes later I got a call from booking.com (who I booked through on kayak) and they said the Hampton Inn called them and cancelled my reservation due to overbooking. This was 30 minutes after the front desk guy told me to book it online. Obviously, something was a bit shady about that. On a positive note for Hilton, booking.com directed me to the doubletree hotel in flagstaff which was awesome. Very clean, very accommodating. Needless to say, I'm a bit concerned about the integrity of the Hampton Inn in Flagstaff.

Miinukset: My wife and I had a terrible night sleep. All of the pillows in our room were flat.

Plussat: Staff was great

Miinukset: Parking was a challenge

Plussat: Everything was ok except for we didn't have a fridge in our room and we had our baby with us and needed to keep the babys milk cold. We ended up buying a little foam ice chest. My girlfriend liked the juccuzi but the temp was a bit cold in the pool room but overall our stay was nice though.

Plussat: The room looked like a renovated "motel" room.

Plussat: Hot breakfast, big TV, rain shower, convenient location

Miinukset: Condition is a little dated

Plussat: Nothing

Miinukset: This was the worst hotel experience I've ever had. It would impossible to enumerate all the problems. I will NEVER stay at this run down, dirty, dangerous joint again. I'd like to know the owners so I can avoid anything with which they are associated. They should be EMBARRASSED.

Plussat: Adrion at the breakfast buffet has exceptional customer service skills. Very attentive and kind. The outdoor heated pool was very NICE. The shower/room remodel was well done.

Miinukset: Breakfast could have been better and included more items but still was reasonable.

Miinukset: replace the windows. I think it would reduce noise from the trains and traffic

Plussat: For the price it works as a place to sleep for one night. The breakfast buffet was very nice. Our first room had a bad heater and the second room had a mediocre heater. A painted plywood countertop almost gave way when I leaned on it. Choose parking for an easy exit as someone will likely park in the middle of the road and keep people from leaving.

Plussat: Clean room, friendly staff, great rate

Miinukset: No complaints from our night

Plussat: Location was great and so was breakfast.

Miinukset: Appears that some rooms have been updated to a degree. Ours wasn't one of them. Train noise bothered our kids. And if you want comfortable pillows that aren't lumpy, bring your own.

Plussat: The bathroom and room had been updated. The location is about .5 mile from downtown bars so easy walking distance. Check in was extremely quick. Breakfast area was a large space.

Miinukset: We stay frequently in Flagstaff and wanted to try a different hotel. I went into it with some concern with proximity to the RR tracks but thought we could drown it out with the AC unit. That plan partially worked as the AC would cycle off for about 60 secs about every 10 mins. Breakfast was just medicore, several outlets didn't work. In the end we likely won't go back.

Plussat: Location

Miinukset: Will not return or reccomend. Nore I am a road warroori

Plussat: I was very happy with all the staff very friendly and courteous at the front desk and in the breakfast room. The breakfast room was outstanding it was the best I've ever seen

Miinukset: The parking spots are a little tight for the car

Plussat: I love the hotel but the only thing is missing is electric plugs next to the bedside

Plussat: Price was acceptable Location convenient on Route 66

Miinukset: No house phone in room Walls too thin - could clearly hear noises from neighboring room Cleaning staff made up once during 4 day stay. For some reason, a do not disturb sign (not ours) was placed on our room door. Mentioned these issues to front office staff

Plussat: I was surprised by this hotel. From outside it doesn't look very exiting, but after checking in we discovered a lot of nice stuff this hotel offers. The rooms are clean and have modern furniture, including big plasma TV. Free internet, bottled water, Jacuzzi, pool, free breakfast, free drinks........all this made a very good stay for us.

Miinukset: We came at night, and it was kind of hard to see. The name was Innsuits. we found it by address.

Plussat: breakfast and the jaccuzi and the bed very comffiting thanks guys

Plussat: I do not have something excited to say about this hotel, other than the price was fair for room. we did not spend time in the hotel. we were out of the hotel every day, and came only to sleep, and it was very late.

Miinukset: there is poor maintainace in the hotel. the bathroom leaks, and the door frame has a crack that allows the wind/cold to penetrate. again, i really do not care much. the service was fine, and we had a wonderful time.

Plussat: Rooms were clean, huge and beds were amazing!!! The room had all sorts of useful things (bathroom amenities etc). The staff were helpful and friendly.

Miinukset: Breakfast was basic and not of the best quality, but for complimentary it could be worse, so it was ok.There was no food except breakfast, not even vending machines, so you had to walk to nearby super markets for food and beverages.

Plussat: - vicinity of downtown Flagstaff - breakfast at Pete's restaurant was OK but plastic dishes did not withstand the hot waffles !

Miinukset: - outdated furniture (e.g. old jacuzzi bath inside bedroom) and decoration - dusty corners (plastic plants) - needs thorough cleanup and refurbishing - our room did not qualify as a "presidential suite"

Plussat: I was impressed with the staff member at the desk for check in & check out. She remembered us with a smile and asked about our trip to the Grand Canyon the previous day.

Miinukset:

Plussat: Very hospitable and staff so friendly. You can beat the value for the price!

Miinukset:

Plussat: The staff was very friendly and helpful. When I asked about getting a second bed in the room, they provided it with no extra charge. Very comfortable.

Miinukset: It looked like my carpet hadn't been cleaned in a while, otherwise everything was OK. The bed linens were immaculate!

Plussat: The hotel was well located within walking distance of Flagstaff City Centre. The quality of the bedding and appointments in the bathroom was very good.

Miinukset: There was some overnight noise from the nearby bnsf Railroad, but the wail of the horn was both comforting and eerie. Although breakfast was good, it was rather let down by the paper paltes and plastic cutlery.

Plussat: It was comfortable, clean and provided a nice breakfast in the morning.

Miinukset: The pool was heated, however not enough. My children could not play in the cold water.

Plussat: I slept ok

Miinukset: Staff did not honor noon checkout. Knocked & entered at 11:30 & called at 11:50 despite do not disturb & noon checkout. 12:05 conversation at checkout insincerely apologized & attempted to defend staff (now eating in lobby) actions... say what you mean/mean what you say as far as checkout. I would've left sooner & been less irritated & there would have been no awkward conversations

Plussat: Location

Miinukset: Terrible breakfast service. You are lucky if you can find all dishes. Each dish or food item is brought to the dining room at different times. People wait for an hour to get scrambled egg or oatmeal, for example. Front desk staff is very unfriendly.

Plussat: Checking in the night manager, Sky, was professional and helpful. She recommended a great restaurant. When she was told about the condition of the room we were moved to a better room.

Miinukset: Even in the better room the lamp shades were dusty and it took a while for my hay fever to settle down so i could sleep.

Plussat: I've never wanted to sleep naked in a bed that wasn't mine, however, I did at this hotel. Wonderful chain!

Miinukset: I didn't like that We had to leave after one night.

Plussat: Clean room and good breakfast.

Plussat: Staff was very accommodating when I asked to desist from hammering , breakfast was offered, room was clean and bed was firm.

Miinukset: Took SEVERAL calls to get REAL # to hotel 928-526-1878 so that I could warn of late check-in. Phone in room didn't work. In spite of checking out reviews for all hotels I still ended up picking the one that is renovating, I arrived in evening and was up most of night, would have enjoyed some rest until checkout.

Plussat: I liked how clean the room was, and the Free Breakfast

Miinukset: Rooms are smaller than expected for the 2 queen beds. Very small area to eat breakfast. Only 5 small tables for the whole hotel to eat.

Plussat: The staff at the front desk was extremely helpful. We told the maid that she didn't need to bother with our room but she went in and cleaned it like someone new was coming in. Which my wife and I thought was awesome. The young lady doing breakfast each morning was right on top of everything. The food was hot and delicious and keep very clean. The warm chocolate chip cookies in the late afternoon and early evening was a real hit hit us and our grand kids. Both my young grand daughters said, "Grandpa, can we stay herr again next time we come to Flagstaff. (We met our daughter,her husband and three granddaughters in Flagstaff for a mini-vacation.)

Miinukset: None...I did not read the guest reviews for your web site.

Plussat: The staff was friendly. The room was clean and comfortable. The breakfast offered hot and cold items.

Plussat: The staff was always very nice and attentive! We loved the freshly baked cookies in the afternoon, my youngest loved having cocoa everyday, and the room was very comfortable.

Miinukset: The pool temp. was too warm. On our 2nd night, the pool was hotter than the spa!

Plussat: Everything you would expect from a good budget hotel, plus a decent pool. Not in the center of town but Flagstaff is small enough that a 5 minute car ride gets you anywhere you would want to be. Location well worth the price.

Miinukset: The railway is very near and the train horns can grate after a while. They supply ear-plugs for the overly sensitive or for those for whom the sounds no longer conjure up the excitement of childhood. Also, the hvac units start/stop frequently in cold weather and can disturb sleep if you are sensitive to that sort of thing.

Plussat: Comfortable. Friendly staff. Clean. Amennities

Plussat: Our room was as expected, clean, neat with a lovely view of the San Fracisco Peaks. We love Courtyard and have stayed in other locations for up to 3 months.

Miinukset: It snowed overnight so we asked for the lobby fireplace to be turned on while waiting for friends. We were told they only put it on at night (It's wasn't on the previous night so maybe it's broken?) The lobby was in need of a thorough cleaning during the 24 hrs we were on site. There was thick dust on coffee tables' iron crevices. There was a big pile of crushed croutons crumbs in carpets within 20 ft of front desk that were there in the morning.

Plussat: Nice clean and affordable . Free shuttle to downtown.

Miinukset: Not walkable to downtown -

Plussat: The room was very nice and clean.

Miinukset: Their pool and hot tub were closed. It really makes me angry when hotels don't put that right up front on booking sites and/or make sure the hotel desk people tell you first thing. The hotel desk person did NOT tell us the pool & hot tub were closed until AFTER we were all checked in and gave our credit card info. We are from Alaska, so an outdoor pool is a real treat for us. My husband was having back problems and really needed the hot tub soak that night. We would not have stayed there if we knew they were closed. I should be common curtesy to let people know that up front!

Plussat: Location.

Miinukset: The staff. The original room I was given had the door propped open, the top door of the bureau was on the floor, and a dirty hand towel on the bathroom countertop. The desk clerk gave me another room but never really apologized. At check out the next morning, the desk clerk acted annoyed that I was even there. He barely even made eye contact with me. I guess he decided that Marriott already has my travel dollars, now move on and don't bother me. Pathetic customer service.

Plussat: Comfortable size of room. Stocked well. Staff friendly. Lobby and parking lot clean and well kept

Miinukset: Bathroom had hair. Bed sheets had dirt under top cover, found a penny under sheets at check in. Spill stains along wall inside entry to room No sheets for pull out bed. Room had strong chemical smell even with window open while stay (33 degrees outside).

Miinukset: - pool was in renovation. I went there with my kids and the pool was the only reason I booked this hotel. - we were sent to a diff hotel. the pool there was very small and there was no air flow in the room (it was an inside pool). I had to go in the water. We left after 15 min with skin and eye irritation from too much chlorine in the water and in the air.

Plussat: Staff where friendly, room was very clean, excellent view of Flagstaff, perfect location, and comfortable beds.

Plussat: Room was great, it was in walking distance of plenty of places to eat.

Plussat: I like Travelodge in this part of the country. Bigger "mini" fridge, microwave, coffee maker. Good sized rooms.

Miinukset: Free breakfast not as good as some other Travlodges I stayed at recently, and there is no seating except two tables outdoors. I guess you are supposed to take a tray to your room.

Plussat: The price was great for a three star hotel. This was not a three star hotel.

Miinukset: The first two rooms they gave me had a strong smoke smell. The third room looked like it had mold above the baseboard. There were people smoking and hanging outside the rooms with their shirts off. They would not give me a refund. I stayed at another hotel. This hotel is comparable with a motel 6.

Miinukset: This motel does not have any elevators. When reserving, requested an accessible room because I am in a motorized wheelchair. When We arrived, I was placed in a second floor room and told that the property did not have elevators. The also informed me that all the street level rooms were occupied. The oly options given to me by the front desk manager is to accept the room or look for another place to stay , but lose my payments for the night. Horrible!

Plussat: Extremely clean, recently remodeled look and feel of rooms, really good electrical controls for plugs and lamps, immaculate bathrooms, crisp clean linens and bedding, fridge and microwave.

Miinukset: Old cathode ray TVs. This is not a vacation paradise - it is a very good place to stay with basic comforts, cleanliness and in-city convenience. It's not pretty on the outside and parking is tight but safe and clean for the budget traveler.

Plussat: Everything ok! We had a nice stay.

Miinukset: Don't expect to much from continental breakfast: muffin, minidonuts and coffee . But thats the way in all West usa so it seems. But at least, the muffins and donuts were nice.

Plussat: Good staff serivces. Reasonable price. Clean room. Clean bath tub, and sink. Quiet (except the noise from the train).

Plussat: Bed and pillows were very comfortable.

Miinukset: Sink faucet handle was tight, hard to pull on.

Miinukset: Hole in the wall..charged me more then they were supposed to..

Plussat: Location

Miinukset: Cleaner room

Plussat: Clean sheets, clean room, didn't smell bad. A full breakfeast close to the freeway.

Miinukset: Bed was completely broken and caved in, I felt like I was in a hammock, luckily I like sleeping in hammocks.

Plussat: Easy to find nice place

Miinukset: The hot water was not working the manager said not compaction and check in was at 3pm and check out at 11am but really no hot water

Plussat: Friendly staff, good breakfast fair rates

Miinukset: Outdated rooms

Plussat: Breakfast.

Miinukset: Our fridge and microwave did not work. I was in the room with small children so trying to keep milk cool and good hit was impossible. The ac was busted and barely worked. The drawers kept opening every time you shut them. Was annoying to walk around and hit my shin on this drawer. The washing machine worked but the dryer didn't. So it was a inconvenience.

Plussat: Great value, comfortable bed & clean.

Miinukset: Little things could be updated to make it look cleaner such as a new bathroom door, moulding.

Plussat: The TV was the only nice part about the room. The sink counter had lots of space but the sink itself was tiny.

Miinukset: The latch on the door was broken, like someone had broken it off while they tried to break in. The sheets were dingy and the bed was not comfortable. The toilet and shower were shoved into the smallest area I've ever seen. The air conditioner/heater was awful. The dresser and desk looked old and beat up. There were people having a party in the parking lot with children. It was absolute bull that I paid $110 for it.

Plussat: Holes in the sheets and the heater blew in my face all night. The vents could not be adjusted.

Plussat: Comfortable beds, enough parking space, easy to find

Miinukset: breakfast was very 'continental' (bagel, marmelade, orange juice like water..)

Plussat: Room was very clean and the breakfast was really good for the money we paid. Location was little difficult to find for a first time visitor.

Plussat: was able to get a room with smoking permitted. Breakfast served. nice hot shower.

Miinukset: bed very hard and uncomfortable, did not sleep much. the a/c was nice and cool but extremely noisy and it kept me awake too.

Plussat: Hotel was very clean with friendly and helpful staff. I will stay there with my family again. Very affordable.

Miinukset: Not really any complaints. Just a suggestion, have microwaves and mini fridges in the rooms.

Plussat: The room was clean. Good breakfast.

Miinukset: The guy behind the desk didn't give us a very welcome feeling. The biggest problem was that our toilet didn't flush. When we went to the desk, he sent someone to fix it. Afterwards it still didn't flush.