Flores hotellia

Plussat: Very nice and beautiful hotel

Plussat: Luxurious accommodation, superb staff - attentive but not intrusive, and a breathtaking lakeside location make this a 10/10 every time. Only wish we had booked for longer. Worth every penny.

Plussat: Absolutely everything was perfect

Miinukset: Nothing!

Plussat: This is a wonderfully luxurious hotel with spacious cabins on the shores of a peaceful lake. We were only here for one night and wished that we could have stayed longer. There is a private museum within the hotel with the most amazing collection of Mayan antiquities. At this point in our trip we had seen several of the Mayan sites in Belize and of course Tikal, but none of these sites have significant collections of pottery. All these pieces were of amazing quality. We also understand that the hotel has access to a Private Wild Life reserve in the middle of the lake which we wish we had known about. Sadly we did not have time to visit. The bed was very comfortable and spacious, our room had its own jacuzzi overlooking the lake in an area enclosed by mosquito netting. Excellent restaurant with a wide choice of food on the menu. Very convenient for Flores airport.

Miinukset: We could little to find fault with at this hotel. This is a high quality hotel, with higher prices than other places in the area but the experience was well worth the additional cost.

Plussat: Bungalows on the water are first class, as are the staff. Fantastic place to stay

Plussat: There is a lot of fine details everywhere. It’s a neat hotel. The staff is always at your service. The location is private and quiet. The food is good, And we really enjoy.

Plussat: Love the nature,staff,location,

Miinukset: Sorry to disappoint but I loved everything about this place,only one minor small detail. Get a larger lighted sign pointing towards location.

Plussat: Quality, staff courtesy, snd cleanliness

Miinukset: Everything was fine

Plussat: Everything

Miinukset: Nothing

Plussat: Incredible location. Peaceful and unique. Beautiful pool. The boat tour to the monkey island to meet Margarita and the museum is a must. The little zoo is well worth the walk in the heat! We took the kayaks out which was worth doing. A trip to Flores was enjoyable. The highlight was a trip to Tikal with Carlos - he was fabulous! What a day - don't miss this!

Miinukset: We were told "breakfast is included" - this meant one dish from a set menu so we had to order other things and pay extra. We had trouble with the water temperature of the jacuzzi which didn't get sorted quickly. We ordered a 'vegetarian salad' which was covered in tuna and egg - took three attempts to get it right! We wanted to use the bicycles but were told there was only one due to the others being fixed. They never fixed them so we couldn't use them - it wasn't the end of the world but would have been fun.

Plussat: Amazing private nature reserve, we saw all kinds of wildlife from our balcony!

Plussat: Nature trails around lagoon ( watch out for crocodiles) Staff helpful and friendly ( and spoke good English which helped) The kids loved the pool

Miinukset: A couple of bottles of complementary water would have been nice

Plussat: Location, customer service

Miinukset: In restaurant the food portions are really small, they try to make it seam as a Gourmet type of restaurant but it really isn’t. In the room, there is not much to offer, no tv, no coffee maker, hair dryer, other than that the rooms are confortable.

Plussat: Natural surroundings and lagoon are astonishing

Miinukset: Restaurant service not good at all; old rooms, albeit fairly well kept.

Miinukset: A most beautiful location, rooms and services

Plussat: The room so nice, the hotel, staff, etc.

Miinukset: Everything was good

Plussat: The views

Miinukset: I would’ve liked if the hotel had its own transportation and it could use some improvement on the food quality since the price is pretty high. But overall the rooms were clean and the service was good.

Plussat: The place is beatiful and the stuff so sweet

Plussat: Roof top bar was great, swimming pool was nice, customer service was great. Trendy hotel, at a great location. Good shower.

Miinukset: Size of the beds (not wide and short).

Plussat: Everything was perfect, the room, cleaning, swimming pool, the bar on the roof top, breakfast. WE loved the Hotel and Flores as well :)

Plussat: We stayed one night post a stay in the jungle for Tikal, in order to catch an early flight. Pretty building with very nice rooftop bar to watch sunset and the swallows returning to Flores for the night. Free transfer to the airport available at 2 set times in the day, the morning transfer worked well for our flight time.

Plussat: The property looks new and when I asked how long it had been open, they said over 10 years. The place is very well maintained, the rooms are spacious, there is a quiet AC unit (not window, but wall). The restaurant staff is superb as well as the rooftop bar (best 360 sunset view in town!). I am definitely staying here again.

Miinukset: The breakfast room and reception could benefit from using the fans available, it's very humid this time of the year.

Plussat: Location was excellent, the hotel was lovely and clean and the room was very comfortable. Food at the restaurant was lovely. The staff were very nice and welcoming and offered us a welcome drink on arrival.

Miinukset: There was no lift at the property which meant we had to walk up the stairs.

Plussat: Clean, comfortable, great staff. Sister hotel to the Jungle Lodge in Tikal.

Plussat: Team was amazing very kind and helpful

Plussat: Great vibe, impeccable, super comfy beds, good value for money, the staff was fantastic, ideal location.

Plussat: Super cute hotel with a great rooftop bar (awesome drinks) and pool. The staff were extremely nice and helpful. We did the sunrise tour to Tikal, and they had coffee waiting for us to go at 3 am. It was just one of the added bonuses of staying here.

Plussat: Erittäin siisti, henkilökunta ystävällistä

Miinukset: Ympäristöstä kuuluva musiikki häiritsi nukkumista

Plussat: The rooftop view is just amazing. Location can't get any better than this. The staff and the breakfast available at any time are perfect for early adventures.

Plussat: We stayed twice. The first time for a longer time and had a fabulous room overlooking the lake with a balcony... that room was absolutely superb. The second time the room was still good and had a small balcony overlooking the street. Still very clean but considerably smaller. This hotel does not do breakfast but lots of good places around at good value. We found the restaurant closest as you go right facing the water front did some really nice breakfast and food in general. Because it does not do breakfast, the hotel concentrates on doing the sleep aspect very well. You can get good (and instant) coffee in the morning in the reception area for free.

Miinukset: Can't complain at all.

Plussat: The location

Miinukset: Nothing

Plussat: 24hrs reception, the rooms and the view!!

Miinukset: No breakfast available at the hotel.

Plussat: Charming place on the water. Great 3rd floor porch.

Miinukset: Water cooler on the 3rd floor

Plussat: There seem to be quite a few party hostels and expensive hotels in Flores, and we were happy to settle into Casazul as a middle ground. It was really nice and clean, the staff were friendly, we had a balcony and sunset view, and it was so quiet on this side of the island!

Miinukset: Wi-Fi didn’t work great, but we had Wi-Fi for the first time in a while so can’t complain!

Miinukset: The most awful staff members ever- very rude, non-assisting, inpolite in any way. This was definitely the worst experience in Guatemala. Do not recommend this place at all; they simply do not earn the money with their lack of hospitality.

Plussat: Great location in the middle of Flores Rooms well air conditioned Clean

Miinukset: Put in a room right next to laundry - very loud from very early in the morning Communication awful - emailed the hotel a couple of times beforehand to try to clarify details and had zero response. Only one guy who was there at the end of our stay communicated well with us, helping book a taxi. I injured my knee when I was there and staff offered no help trying to get me to a hospital and a pharmacy - just didn’t seem to care at all. ‘Balcony’ was a fully enclosed room. Not really a balcony. A slight step up from a hostel in terms of room size and quality but not a proper hotel.

Plussat: Balcony on upper floor was great. Comfy chairs and good view of sunset over the lake.

Miinukset: Not all rooms face the lake, so make sure you request the lake view. The street side can be noisy with yapping dogs. Mattresses and pillows were not that comfortable. Internet was intermittent.

Plussat: Perfect location. Not too noisy. Kind, patient (with my minimal Spanish), dedicated staff. The air conditioning worked wonderfully, which was crucial given the 100+ (fahrenheit) midday heat.

Miinukset: The coffee in the lobby was instant Nescafe. Mejór que nada, supongo.

Plussat: This was a nice hotel in a good location for Flores central attractions and for the Mayan ruins at Tikal. The staff were very helpful and booked us a trip to the ruins ahead of our arrival-the trip was fantastic.

Plussat: Helpful, friendly staff. Good location. Great terrace. Beautiful views.

Plussat: Location and i think the personals is not kind

Miinukset: Be more kinds

Plussat: Staff was very helpful(though it won't hurt to double check information and requests). Great lake views from some rooms. A/C and hot water very good.

Plussat: Nice rooms and friendly people. Also good food in the restaurant! Very nice view from the terrace.

Plussat: The staff, especially reception was extremely helpful.

Miinukset: The shower was a bit dated. There were barely any electrical outlets.

Plussat: Very central, nice lake view, very nice staff that helped with booking tours and transport

Plussat: Great location in Flores, hot water and great air-conditioning in the rooms. Very nice staff.

Miinukset: No frills hotel...If you wanted more luxury then this is not the place!

Plussat: The lake view was beautiful

Miinukset: No water supply in the morning.

Plussat: Great location close to everything the staff were also fantastic

Miinukset: As per the other reviews the bathroom was quite small but manageable. Other than that the stay was perfect!

Plussat: great location, big room, nice pool, nice view, good breakfast.

Miinukset: No hot water to shower

Plussat: Easy walk to island, and very quite location. Near airport. Clean facility with nice pool. Breakfast included was good.

Plussat: Lake front location

Miinukset: Front desk provided my name to airport shuttle driver even though Airport shuttle was not a complementary service.

Plussat: relaxing atmosphere clean facilities friendly staff. great breakfast wonderful pool. the view was amazing looking at Flores.. the short walk across the bridge lead us to some wonderfully delicious local street food

Plussat: Location, view, nice pool area, outstanding food and drinks, excellent service at desk and restaurant

Miinukset: Almost no water pressure in shower, no hot water, disco next door was very loud and played late into the night

Plussat: Beautiful building and facilities Friendly staff

Miinukset: Would not let us come back to the hotel to wait by the pool after our excursion (post check out) before getting on the bus. They held our bags in a room but the room was never locked.

Plussat: The one free breakfast that was provided and the nice look of the hotel and it’s pool.

Miinukset: Seemed kind of empty and not too big but also no beach on the lake.

Plussat: Comfortable rooms, nice pool area and beautiful view over the lake and across to Flores.

Miinukset: Decor is a bit tacky. Breakfast is good but nothing special.

Plussat: The breakfast was good. AC was cool. The room was clean. Nice view over the lake.

Miinukset: Total rate per Booking was quoted in USD which the hotel unfairly converted to Quetzel @ 7.9GQ per usd even though i’ve Showed him the forex rate should be 7.6. Then when I asked to process the charge in USD on my credit card, the receptionist stated there would be an additional 5% service charge on top of the Booking rate.

Plussat: Beautiful hotel overlooking the lake. Location is great. Flores is an awesome little town and it is easy to walk or hop in a tuktuk to go explore. The hotel & rooms are clean and tidy. The staff were friendly and helpful. The food in the restaurant was great.

Miinukset: A little bit out of town.

Plussat: Good location, quiet with a beautiful view on Flores. Rooftop terrace very nice. The apartment is spacious and well equipped. Staff and management very friendly and helpful.

Miinukset: Breakfast has room for improvement

Plussat: The hotel had a pretty little swimming pool that was perfect for having a cool off and a beer in after trips out during the day.

Miinukset: The hotel is set slightly away from Flores island (a 20 min walk) but it’s easy to get a cheap tuk tuk from outside the property (5q per person). For us the space and swimming pool was definitely worth being a bit further away from the island.

Plussat: Friendly service and advice on better restaurants in Flores

Miinukset: The neighborhood is not especially nice and we were advised not to walk around at night

Plussat: Everything was ok, the cleeliness was perfect. Quiet place.

Miinukset: It’s a little far of Flores 15min. Walking.

Plussat: Everything! Warm welcome and great help for visits around Flores.

Miinukset: Nothing

Plussat: Everybody was very helpful in making my family feel at home. Overall our stay was excellent!

Plussat: Small kitchen Nice top roof terace to have your food and breakfast Pool Good information Secured parking

Miinukset: Location' in front of local playa' safe during day but not after 6pm, so you can not walk around. May be they should work with the community to make the playa more safe. You can not swim the laeke in front of the hotel.

Plussat: Private and very friendly staff members. Made us feel at home.

Miinukset: A few minutes away from the island of Flores. Not too far but within walking distance.

Plussat: Perfect location on the Isla Flores. Solid room with a good working AC!

Miinukset: We were missing a pool a little bit.

Plussat: Bed was comfy, ac good, windy on days

Miinukset: Wifi could improve

Plussat: Lovely room with a great view of the lake

Plussat: The staff was really nice and helpful, helped me to find something that i thought I forgot when I left the room. The beds were very comfortable, and the bathroom big and good equipped. The hotel located very close to the island's entrance and it was comfortable to arrive with all our stuff. Although refrigerator is missing from the room, the staff helped us and give us the option to use their refrigerator. I really recommend to come to this hotel.

Miinukset: The lack of refrigerator in the room.

Plussat: The hotel was on the quieter side of the island. Our room overlooked the lake with a balcony which was great but most rooms did not.

Miinukset: Breakfast was served but there was no other facility for drinks at any other time within the hotel.

Plussat: Room 301 has a beautiful view of the lake, clean room.

Miinukset: They didn’t want to let us check out two hours later even though we barely just got back from Tikal (on their tour) at 12:30, and was expected to check out at 1pm or be charged extra. That was not very hospitable. the air conditioner also didn’t work that well.

Plussat: Sorry, we did not stay long enough to have an idea, but it appeared to be a lovely place at first sight!

Plussat: It was in the quiet side of Flores, so it's pretty good to rest. You can buy excursions at the desk and the one to Yaxha with Saul is actually pretty good

Miinukset: The door lock was broken by previous guests and when I went to complain, a guy at the reception insisted that it was my fault. It got ugly. So, I think they need to learn how to treat guests. And use better locks in the rooms. I didn't feel safe leaving my belongings in the room.

Plussat: Hyvät vuoteet. Hyvä sijainti. Retkibussit lähtevät läheltä. Ravintolan terassilta kauniit järvinäkymät.

Plussat: Very kind staff. I was in a luxury double room, which was very small in size but had a great terrace facing the lake.

Miinukset: Towels alongside doors, I suppose to prevent water from coming in durig the rainy season?

Plussat: Located in lake side of Flores island and within walking distance to many restaurant and travel agency for your next stop of travel. Staff friendly and luggage drop off service . Room is clean and spacious.

Miinukset: If refrigerator is available, then it will be great.

Plussat: Huge room, great location, good air con and facilities

Miinukset: There was construction at the hotel and a lot of noise during the day, impossible to rest. We left the hotel at 6 am and nobody was there to the check out. I left the keys in the counter.

Plussat: The hotel was very private and beautiful. The staff was attentive and amazing. This hotel is a must stay if you're planning a vacation to Isla de Flores.

Miinukset: I wish we were staying longer than 1 night. It was so nice, but it was our last night in town

Plussat: Lovely accommodation Extremely helpful staff for tours etc.

Miinukset: Leaving the hotel

Plussat: Room was clean and comfy and the staff very friendly and accommodating

Miinukset: Bathroom was quite small making it hard to move around. Air conditioner was working but didn’t keep the room cool making it hard to sleep.

Plussat: Absolutely huge room. Well equipped with everything. Air conditioning in the main room as well as the bedroom. Clean bathroom. Great roof terrace. Really excellent location, very close to the lake where you can hire boats.

Miinukset: The staff weren’t that friendly, I didn’t get a very good welcome. It wasn’t until I checked later that I saw breakfast was supposed to be included in my room rate which I didn’t get. Expensive compared to other places in Flores.

Plussat: Easy walk to everywhere. Near stores and restaurants. Very close to the lake. Roof top terrace.

Miinukset: Living room very dark. Main windows faced out to the front entrance - poor privacy.

Plussat: The room was more of an apartment, spacious (except for the bathroom that is a bit smaller) and with everything you would need for a longer stay. It’s quite and the bed is comfortable and clean.

Miinukset: Somehow it felt a bit pricy when compared to other places to stay in Guatemala.

Plussat: Citchen and equipment

Plussat: Early check in was really appreciate. Huge room with useful kitchen. Laundry service we good.

Miinukset: Front room suffers from road noise but only during the day and early evening.

Plussat: nice Air condition and good location that closer to have meal with restaurants around the hotel.

Miinukset: small bathroom and shower. I have to ask for water and toilet paper. that's should be already in the room before we check in.

Plussat: At breakfast the service was very prompt and accommodating. The room was very clean on arrival and cleaned again whilst I was out. Very much enjoyed my stay.

Plussat: Continental breakfast was delicious. HOT TUB was relaxing, and the pool was nice too. We had a view of the lake from our window and it was beautiful. The ladies at the front desk and the wait staff were so friendly. We got there early before our check-in time, but they let us keep our luggage there while we explored the streets for a while. When I first arrived in the room it was very hot and the a/c wasn't working but I called the front desk and they came up to check immediately and then had it running within 10 minutes.

Miinukset: We found some little bugs crawling all over the walls of the bathroom and by the a/c unit although they didn't disturb our things and they weren't near our beds. It seems like there are bugs in most places in Guatemala anyway. It was a little difficult to carry our luggage up the stairs. But that's our fault for bringing that much stuff toward the end of our trip! On the way up, a man on staff helped us carry a bag up.

Plussat: Excelente ubicación, desayunos deliciosos e incluidos, cantidad de opciones de restaurantes alrededor, piscina pequeña pero mis hijos la super disfrutaron.

Miinukset: Sin parqueo!

Plussat: The location is realy nice, the lake on one side,"downtown "at the other side Staff is very friendly, we had to leave really early and they arranged breakfast boxes for us

Plussat: Great location and great deal! The staff was friendly and accommodating. Food was delicious and so were the drinks. The pool was good and the views at the restaurant were amazing. Super clean and cozy!

Miinukset: My room was on the street side so it was a bit loud but not unbearable

Plussat: Nice Location at the lake with pool and view. Good simple breakfast and coffee

Miinukset: Ventilator was dripping before we arrived so half of the room was under water. Beds are quite soft

Plussat: They let us keep our bottled water in their fridge. Friendly and helpful staff. They do their best to accommodate your requests. It was great that it had air conditioning! Lovely lake view from the restaurant. Small but nice pool.

Miinukset: A water bottle filling station or a fridge in the room to keep your water cool would have been ideal.

Plussat: The building

Miinukset: The food

Plussat: This hotel was in a very prime location on Isla de Flores with eateries all around! The breakfast that was included was very tasty, but simple. You could tell the staff took everything seriously, the entire facility was spotless and everyone was as helpful as possible! I also want to mention that the aircon was state of the art, I haven't even seen such fancy units in the states.

Miinukset: While clean and in a prime location, the rooms were quite small and had somewhat of strange smell. While the WiFi was consistent, we found it a little weak...but that's ok, it's nice to get away from electronics on occasion. :)

Plussat: The pool area was very nice. The restaurant and the bar were good, with a nice view of the lake and sunset. The room was spacious and comfortable, with A/C and fans and three double beds so the family of 4 had plenty of room.

Miinukset: The bathroom was a bit dated but everything worked ok and the size was good. We did the reservation through booking.com for 4 people (2 adults, 2 kids) and we got the "triple" room with breakfast included. At the check-in we got a ticket for breakfast for 3 people. We complained about this but the staff was not flexible about this and we had to pay for one breakfast (not really expensive). They blamed booking.com saying that the reservation was for a triple room.

Plussat: The location and the swimming pool are amazing. The view on the lake is very very nice. The hotel is clean and the shower has always hot water.

Miinukset: The bed was not very comfortable and the staff was very slow at the restaurant.

Plussat: The staff was friendly and helpful and there was a decent menu for lunch and dinner. Also, the breakfast was good.

Plussat: Nice location, clean, good atention! Great place!

Miinukset: Restaurant may be little expensive.

Plussat: The swimming pool area was a nice place to chill out, and we were able to use it upon check-out until our bus time. Hammocks available to use on the balcony. Inner patio feels very safe and cozy. Close to a big supermarket.

Miinukset: We had to essentially break in to the hotel to enter as they seem to completely lock the gates with nobody paying any attention. We arrived at late evening so this was not pleasant as it's situated in a very quiet area, and we had to reach into the gate to unlock it from the other side. The wi-fi didn't work in almost every area of the hotel, (not ideal for travellers!). We had to specifically ask for a hair dryer at the reception. They did not have iron. It's not in the most pleasant location, and it should be cheaper based on this especially.

Plussat: Clean.

Miinukset: Very noisy due to the night club right across the street. I told the staff and they did nothing to accommodate me. No wifi in the rooms nor the restaurant area.

Plussat: Perfect hotel with pool for family with small kids. Wonderful patio for afternoon chill. Walking distance to the island, sometimes vetter to take a tuk-tuk for roughly 15 Q.

Miinukset: Breakfast not very attractive for the price.

Plussat: Beds were very comfortable. The pool area is pleasant and pool is a decent size.

Miinukset: A bit too pricey for what they offer. No wifi signal in the room. Had to sit in the reception area to get any signal at all. Rooms are a bit too small.

Plussat: It was great!

Miinukset: Parking was outside hotel. Not protected.

Plussat: It’s very pretty and clean, I really didn’t want to leave. It has a nice area with hammocks to chill. We arrived very early in the morning and could rest there comfortably until our check in time.

Miinukset: The WiFi is awful in the rooms upstairs, it does not work at all, you have to go down very close to the reception area to use it. There were not many restaurant options around and I found the food prices at the hotel to be expensive. Granted I was travelling on a budget. I wasn’t allowed to read in the restaurant area in the evening because they were supposedly closing, yet they remained opened for at least another hour...

Plussat: Location was great. Close to central park and a short walk to the Flores Island as well as the Maya Mall. Ordered room service at night and was prompt and very well prepared. Will be staying here in the future!

Miinukset: TV Remote didn't work too well. Other than that I don't have anything to complain about.

Plussat: Nice rooms and very comfortable. Lovely setting and only a walk from Flores. Lovely swimming pool and very reasonable price in the restaurant

Miinukset: WiFi didn't reach to the room.

Plussat: Beds and view were nice

Miinukset: No power, so it was hot, and no water so we couldn't shower

Plussat: Layout of hotel. Staff were very nice. View of lake was incredible. The pools were clean and easily accessed. I thought the food & service in the restaurant was excellent.

Miinukset: Our bedroom was a bit cramped & would have been more spacious with narrower beds.

Plussat: The front desk staff was very helpful--offered help with finding an ATM, called a taxi when needed, helped facilitate shuttle and airline travel. Location is perfect--on the waterfront. The chambermaid took care to make the room welcoming, and window AC unit took me back to the 70s of sleeping to a window unit during the summer.

Miinukset: Room was smaller than I anticipated, and sheet and towels were of a low quality; however, I think the amenities are on par with the locale.

Plussat: Everything was as I would have liked, if not better! Facilities were spot on, and as a result I didn't really get to speak to staff as there was no need! Would recommend.

Miinukset: Breakfast choice was limited for people who had the breakfast included. Breakfast menu was large but only 4 or 5 options for people who had it included in price. All my breakfasts were lovely though. Best eggs I've had!

Plussat: Very friendly employees, good quality for the price

Plussat: Gorgeous room with three double beds for two of us! Amazing view from the balcony.

Miinukset: WiFi didn’t work in our room.

Plussat: Fantastic view. Easy transportation from the airport. Easy to book very nice your of Tikal. Great restaurant with big free breakfast.

Miinukset: The TV did not seem to have cable. The wifi was spotty at times.

Plussat: The view was really nice.

Miinukset: I had cockroches all throughout my bathroom.

Plussat: - prepared breakfast for takeaway - Good location with sea view

Miinukset: - horrible WiFi connection, doesn’t work in the room - you need to sit in the lobby, you out frequently, multiple WiFi’s which need to be chosen depending on place and functionality - construction within the hotel starts 08:45 AM, not possible to get long sleep, remains all day - „pool“ inside the hotel leads to screaming children all day long -> not worth the money under this condition

Plussat: The hotel was quiet during our stay. The room was clean and A/C much needed! Saff were friendly and helpful.

Miinukset: Everything as expected

Plussat: Staff were great and the restaurant food was excellent. Pool was great to cool off.

Miinukset: They were doing renovations.

Plussat: This is a two minute boat ride to Flores. Quiet peaceful setting on its own small island. Lovely and helpful staff. Wonderful breakfast. They have an amazing museum on the island with archeological Mayan items. I highly recommend this hotel. The boat man and boat are available for the shuttle upon your request!

Plussat: The whole fish, salad and chips for dinner was fabulous

Plussat: This is a very small property, with only a few staff who were all extremely friendly and helpful. The breakfast was quite good - more food than we could eat. It was very easy to arrange the boat trip to/from Flores.

Miinukset: There are only three bungalows to rent on the island. We were the only ones there. There is a small radio station and people were working there when we arrived, but after they left, we were the only people on the island (that we knew of). It was somewhat disturbing.

Miinukset: bad service when we arrived at the facility no front desk service, wanted to charge more than agreed on reservation, and after making calls they reduced price a little.

Plussat: Such s peaceful location and no issue with getting the boat back and forward to Flores. Staff were very lovely and went out of their way to ensure I had everything I needed. Shower was excellent and hot!

Miinukset: Didn’t lock my door and woke up in the middle of the night to it being open, slightly disconcerting.

Plussat: The man (Willmer) who drives you on the boat to and from Flores is one of the nicest people I've met. Extremely helpful and flexible about picking us up and dropping us off. The owner David was also very nice and checked in to make sure everythin was okay. The rooms themselves are nice. Water was hot, room was clean.

Miinukset: You are on an island so it definitely cuts into the convenience of being able to travel back and forth from Flores. If you're looking to relax at the bungalow for a couple of days in a more remote spot, this is great. Otherwise, it might be more convenient to get a place in town.

Plussat: Nice hotel, very secluded. You need to be transported by boat to the mainland. The host however do that whenever you need it.

Plussat: It’s a private island but just a minute away from Flores with free boat ride 24/7

Miinukset: A little bit expensive, but I guess it’s because of the boat rides.

Plussat: The hotel is good, clean and staff friendly! They took us to the airport as courtesy, that was nice! Just make sure you do your reservation with this hotel directly, booking mislead us to pay “less” but it was only for ONE person.

Miinukset: We had an inconvenience at check in where booking just sent the info for a “double room for ONE person” so we had to pay extra for the other person, I don’t know who’s fault it was, the hotel or the page but make sure and check when you make a reservaton this page of how many people you are checking in.

Plussat: Friendly Staff, especially attentive housekeeping staff.

Miinukset: ants in some rooms.

Plussat: Close to the airport

Miinukset: Too noisy. Out next room had loud music and singing at 5AM.

Plussat: Staff was excellent. Language an issue but they handled it well.

Plussat: Friendly staff, very clean and just across the bridge from Flores. Easy walking distance to Flores, only 5 to 10 minutes. Large supermarket around the corner.

Plussat: Very clean room. Good hot water, comfy bed. Friendly staff. The only downside was that the place was noisy in the daytime. The rooms all face into a courtyard and the courtyard is open to the street. However, it was quiet at night. Collectivo from the airport cost Q20. Flores is a 15-minute walk away.

Miinukset: Noisy in the daytime.

Plussat: Didn’t like the place at all! Very disappointed and would advise people not to stay here!

Miinukset: Everything! Location, no WiFi, was very dirty and felt like the apartment hadn’t been cleaned. Workers were unhelpful and found them to be a bit rude.

Plussat: Super comfy beds, A/C, hot showers, friendly and helpful staff!

Plussat: Its very well located, bathrooms are clean, personal its polite

Miinukset: Eat there is too expensive compare to other restaurants around. They offer tours but overprized for example they offered me the YaxHa tour for 170 quetzales but I looked in the street one for 100 quetzales and was really nice

Plussat: Size of room

Miinukset: No reading lamp, you cannot read a book; the toilets smelled bad,

Plussat: When we booked, didn’t realize the “apartment” was not on location but it was across the island therefore Missed out on the hostel atmosphere.

Miinukset: Didnylike the location.

Plussat: Convenient location (but everything in Flores is convenient!)

Miinukset: Looks better in photos

Plussat: Friendly basic hostel with good facilities. Don't be put off by the triple bunk - there's not too many people in each room, they're just stacked high!

Plussat: The Hostel Yaxha is well run, clean, and comfortable. Enjoyed my first hot water shower there in over a month. The staff are uniformly friendly and helpful. Jawy and Mike in particular are warm and professional as concierges. I have stayed at the Yaxha in the past and will continue to do so in the future.

Miinukset: The internet/ WiFi connection is weak and sporadic for a facility of this type in this day and age. For many travelers this may be unimportant, but personally I have come to rely on being connected when I’m not hiking or camping out. The rooms can become stuffy and hot during mid-day, even during the “winter.” Would be nice if the staff were allowed to turn on the air-con during the day when it’s hot. Another 21st century complaint, I know, but I like being cool if I can.

Plussat: Location was close to arrival and departure point for me. It’s quiet too, which is great for me.

Miinukset: The check in staff could be better. I ask if I could have a lower bunk but he said they’ve been booked but one of them was free throughout my stay.

Plussat: The beds were massive, with wooden frames and comfy mattresses. There isn't a lot of space in the dorms but during my stay there I was lucky to have quiet people staying in the same dorm. Their cafe serves nice food, I had a massive burger that I couldn't even finish. They sell tours to Tikal which pick you up from the hostel in the morning.

Miinukset: The WiFi doesn't reach all dorms.

Plussat: Good quiet location. Staff friendly.

Miinukset: AC old and not strong, took hours to cool down room. Dangerous hot water unit in shower, sparked whilst changing settings so we turned it off and had cold showers. Bed uncomfortable.

Plussat: Right in the center of the island of Flores. Helpful staff. Wonderful flights of clouds of swallows right past our second floor balcony each sunset to roost nearby.

Miinukset: Simple on/off switch on air conditioning..

Plussat: Room was clean and decent hot water.

Miinukset: The manager, Roberto was quite rude about the fact that I paid the Booking.com price quoted on my confirmation rather than the price he typed on his calculator. Also, as a 3* hotel I would have expected them to be able to provide me with a cup of hot water for my tea. Roberto refused to do this or allow his staff to.

Plussat: Good location, big room, clean towels, were allowed to check in earlier (though we had to pay extra if we wanted to use the airconditioning)

Miinukset: Fan didn’t work, airconditioning only had one setting, no insect prevention, mold on the shower curtain, no drinking water available

Plussat: The location is perfect and the Night worker is really trying to help you.

Miinukset: Electricution... When we took a shower we got electric shocks due to Some electric wires. The airco is old and gives lots of noises. The staff do not speak any english.

Plussat: The WIFI worked well. I thought the price is good. But now I know it was too high.

Miinukset: On the internet, you see pictures that make you think you have a lake view from the balcony, but this is not true. I searched for a hotel with a parking possibility. But we had to park in the street in front of the hotel. There was no chair and desk in the room. The reception people couldn't speak English

Plussat: The location was good. Staff very pleasant. Very clean.

Miinukset: Smelly drains, nowhere to put clothes, beds were hard. 1 English film cable channel

Plussat: Not the best place of so good people

Plussat: Good location

Miinukset: Breakfast is poor and no choice given, you have to order adicional breakfast to get satisfied

Plussat: The location is great and makes exploring Flores really easy. The staff were really helpful, organizing tours on our behalf prior to arrival. The bed was really comfortable and good air con, essential in the heat.

Miinukset: There was a function on the night we arrived which had really loud music which kept us awake. This was just bad timing but would have been nice to be told they had an event on. The hotel itself is pretty dated, the shower wasn’t that warm and the bathroom as a whole didn’t feel very clean.

Plussat: Good Location

Miinukset: Too expensive for what you get, included breakfast very poor compared to what the sell on the pictures on the advertisement it’s half what you get, then they offer another very poor breakfast for 50.00 Quetzales. What you pay for this hotel it is not compared to what you get, towels were dirty and the shower seem dirty.

Plussat: Location.

Miinukset: No kind of service. I ask for iron, they don’t have. No water in shower

Plussat: I liked that the property was close to everything.

Miinukset: The internet is beyond slow in the rooms. The hot water was not to hot. The water pressue was a bit low.

Plussat: Need a refrigerator

Miinukset: Low water pressure

Plussat: The staff was extremely friendly and helpful. They gave us weather reports and suggested when certain activities would be best. They're were two pools that the kids enjoyed, but the pool facilities were a bit run down. Our room was clean and comfortable. The housekeeping did a thorough job everyday.

Miinukset: There were no hand towels provided. Closets are unheard of in Guatemala and the wardrobe in our room was taken up by the non-working safe. It was impossible to hang anything.

Miinukset: Ok hotel but poor internet. Not good if you need to work.

Plussat: The complimentary breakfast menu should have one more option. Not only what was offered.

Miinukset: Wi-Fi was bad. Was barely accessible in the hotel room.