Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights that went on anyway.
Plussat: "Yes, Very good"
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Plussat: "Great crew."
Miinukset: "Ran out of business class meal. Substituted a Econ class."
Plussat: "Planes were on time and connections made."
Miinukset: "One bag delayed as not put on flight and food could be better."
Plussat: "Customer care was super supportive"
Miinukset: "Inflight sandwiches"
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Plussat: "Entertainment was amazing"
Miinukset: "Seats a bit hard"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Plussat: "Smooth flight."
Miinukset: "Seat a little cramped."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Miinukset: "Flight departed 35 minutes late"
Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."
Plussat: "Very friendly staff"
Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."
Miinukset: "Two hours delay in the start."
Plussat: "Wider seat than most business class"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"
Miinukset: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"
Plussat: "The service, entertainment, food, the crew, the aircraft were excellent."
Miinukset: "They put us in a Transavia plane."
Plussat: "We love the flight all the way"
Plussat: "Plane service"
Miinukset: "1h30min delay at airport"
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Plussat: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Miinukset: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Plussat: "Nice new Boeing 787, lots of space."
Miinukset: "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."
Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."
Plussat: "Crew was excellent explaining about the (short) delay."
Plussat: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."
Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "Take off and landing"
Miinukset: "Layover time"
Plussat: "Yeah Everything well organized"
Miinukset: "I believe so"
Plussat: "The crew was perfect"
Miinukset: "No wi fi on the plane."
Plussat: "Very friendly crew"
Miinukset: "In-flight system had some errors"
Plussat: "The crew was OK, but nothing special."
Miinukset: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Plussat: "Despite being a short flight, they gave food"
Miinukset: "Nothing. All ok"
Miinukset: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Plussat: "Quick boarding, comfortable seating. Great food!"
Miinukset: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Plussat: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Miinukset: "For me this part is not applicable"
Miinukset: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Plussat: "The crew was wonderful. We were in business class which was modest but comfortable."
Miinukset: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Miinukset: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Plussat: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Miinukset: "See above. Overall, very nice experience."
Plussat: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Plussat: "The crew was very careful"
Plussat: "The staff..the attentions..food."
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"
Plussat: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Miinukset: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Plussat: "Friendly crew, good meal and entertainment"
Miinukset: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Miinukset: "I didn’t have time to make it through customs. Missed my flight"
Plussat: "Great food (Economy class). Good Service"
Miinukset: "Not enough bathrooms on Economy class area due to aircraft design."
Plussat: "If the flight would have leave in time we would receive our luggage in time"
Plussat: "Food, service, comfort"
Plussat: "Absolutely everything perfect."
Miinukset: "Through my own fault I ordered a different seat instead of window seat. :)"
Miinukset: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Miinukset: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Miinukset: "Screen broke half way through flight. Food was poor"
Plussat: "Priority boarding with kids"
Miinukset: "Nothing special just like easyJet ir Rayanair"
Plussat: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Miinukset: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Miinukset: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Plussat: "Standard on most parts with pleasant staff"
Miinukset: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Plussat: "The service"
Miinukset: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Plussat: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Miinukset: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Miinukset: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Miinukset: "They lost my luggage"
Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Plussat: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Miinukset: "Small leg space"
Plussat: "Croissants instead of pretzels was a nice change of snack"
Miinukset: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Miinukset: "Left a little late for no apparent reason."
Plussat: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Miinukset: "I thought the seat seems a bit short but the leg room is ok."
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
This was a much better experiencie than others with AA
Worst airline ever don’t travel with American Airlines
Plussat: "The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!"
Miinukset: "The crew needs to be helpful and be courteous."
Miinukset: "The cabin was to cold 🥶"
Miinukset: "I missed boarding by one minute and was told there was nothing they could do. Our connecting flight landed on the other side of the airport and after literally running through DFW, we were told our flight home had already boarded, we arrived at 6:21, flight left at 6:30. American Airlines screwed us again. Just paid $300 for a rental vehicle so I could make it home."
Miinukset: "Very friendly and safe staff thru the entire process."
Plussat: "Crew was nice and comfort was okay."
Miinukset: "There was no internet most of the flight it only worked for the first 20-30 minutes of the flight then they tried resetting it but it didn’t work for the rest of the flight."
Miinukset: "boarding delay, we must arrived at 13:48hrs, but our flight return to miami due to problems in navigation, we have to await at airport and arrived at Guatemala at 18:30hrs."
Plussat: "The crew was friendly. The airline brought out some snacks for the passengers after an hour or so."
Miinukset: "There was a mechanical failure. We all had to deplane. The flight was delayed longer than the travel time to the destination."
Miinukset: "There was a delay on the departure"
Plussat: "crew was good. plane was clean"
Miinukset: "terrible entertainment option. plane interior was old and only way to have entertainment was using my own device, which was a phone and has a small screen. on the way back it was great"
Plussat: "Fast boarding"
Miinukset: "More snack choices"
Plussat: "The seat and entertainment were good!"
Miinukset: "The female flight attendant in business had a serious attitude problem! She made us feel that she was doing us a favor! My wife never received her coffee or her silverware. I had to ask the male flight attendant who was very courteous."
Plussat: "Responsive and helpful crew. Comfortable seating."
Miinukset: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
Miinukset: "Food was payable so should not even be a criteria here We had to collect our luggage coming from portugal to check them in Again in Miami. Really a burden. After 20 hours flying this was really annoying. Again Iberia saving money at the cost of clients"
Miinukset: "Incredibly cramped airplane"
Plussat: "Everything in order and on time."
Miinukset: "Horrible service, clueless flight attendants, very unprofessional crew."
Plussat: "The legroom."
Miinukset: "There was nothing not to like."
Miinukset: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Plussat: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Plussat: "Good food onboard and very comfortable seats"
Miinukset: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Plussat: "Airplane food was good"
Miinukset: "I was in the air 24hr, the trip was as good as it gets."
Miinukset: "Delay in boarding was over an hour"
Plussat: "Relatively quick embarkation process despite having to walk outside. Got us safely to destination."
Miinukset: "Those old turbo props suck big time. Not only everything looks dated but the engine drone and especially the vibration are unbearable. I have flown turbo-prop in Europe and they didn’t seem so noisy and transmitting so much vibration."
Plussat: "AA staff in Guatemala are great, everything else about AA is bellow any other airline, definitely the worst airline."
Miinukset: "AA is the worst airline in everything, but worst of all is the AA staff attitude in Miami airport, AA staff in Guatemala are great."
Plussat: "Nothing, American Airlines is the worst major airline now."
Miinukset: "The staff in Miami Airport is really bad, worst attitude I have seen, old planes, not comfortable, definetly the worst major airline now."
Plussat: "Right on time."
Miinukset: "I wish more food"
Plussat: "The check in agent was a complete &$@?(. I had luggage and asked if I there was a counter I could just go to. I was told no. After figuring out self check in at 5 am I had to tag my own bags then see her at the counter and reshow all my id etc. it would have been much easier to skip the self check in as o has asked. But that’s what I get for getting an American Airlines codeshare."
Miinukset: "American Airlines service was horrible, both on the ground and in the air."
Plussat: "Great staff. Arrived very early. Smooth flight ."
Miinukset: "Food was slightly over cooked"
Plussat: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Miinukset: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Miinukset: "I cancelled this flight months ago, yet it was still in your records"
Plussat: "Crew were pleasant Arrived safely"
Miinukset: "Seats are way too cramped especially for my broad shoulders. Beverage service was minimal"
Plussat: "Plenty space due to flight not completely booked ."
Miinukset: "No personal choice in entertainment."
Miinukset: "No screens in each seat."
Plussat: "It was on time. Crew were very good."
Miinukset: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Plussat: "My flight was early"
Miinukset: "I had to pay an extra $5 because I did not have a card to check my luggage."
Plussat: "Comfort level on the plane was beyond my expectations. Seats, noise level, and elbow room excellent. I will definitely take another flight with American."
Plussat: "Plane was on time, everything proceeded like clockwork."
Miinukset: "Paying for luggage or food."
Plussat: "Service was good. Entertainment system was excellent. Flight took almost an extra 45 minutes to arrive and was quite bumpy at the end. Not sure if it could have been avoided."
Plussat: "Very quick connection"
Plussat: "The plane was really nice."
Miinukset: "The food was not good."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
Plussat: "Got us on the flight and in the air fast."
Miinukset: "They had plane issues and then the flight was delayed and then they changed our gates."
Plussat: "One of my flight was cancelled I have to repay for a ticket which did not make sense"
Miinukset: "Why I have to pay for another ticket for my son when did it and then"
Plussat: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Miinukset: "Eddie Murphy wasn't on my flight"
Plussat: "BA system down. Najor delays and long lines. Flight good."
Vueling charged us for bags even though we paid prior to flight. Avoid them if booking Iberia and they are operating flight.
The seats are the worst ever. So uncomfortable. I did not have an option for checking in earlier.(day or anytime before). I could make a list of things that weren't to standard but I am trying to forget this experience.
Miinukset: "Awful experience, we're travelling with a Toddler and they didn't have any consideration at all...the staff always with a bad attitude"
Miinukset: "Staff with bad attitude and willingness to help..."
Plussat: "Premium economy is a great way to travel"
Miinukset: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"
Plussat: "Nothing. Iberia wouldn’t let me on the plane."
Miinukset: "Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket."
Miinukset: "More space is needed for legroom."
Miinukset: "It should have departed on time. It departed 50 minutes later than the original time."
Plussat: "Iberia cancelled my incoming flight to Madrid and put me on an earlier one, but refused to let me on the earlier flight to Bilboa, which made a long waiting time!"
Miinukset: "It would’ve been better to receive our luggage on time. We have to wait an extra day even though we had to pay 100 Euros to check our bags."
Miinukset: "Sat on runway for 45 min"
Miinukset: "more comfortable seats and space, better food"
Miinukset: "Ibéria offers a terrible service to its customers"
Plussat: "Al the devices provided"
Plussat: "The pilot did an excellent job navigating through rough weather."
Miinukset: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."
Miinukset: "Poor boarding process"
Miinukset: "The right was late in bi ti directions.long limes to check in."
Plussat: "Very good food and beverage. Good entertaiment, but been long trips there should be a little bit more selections of movies and series."
Miinukset: "For long flights, on bussiness and first should be more chance to have open fresh beverage (Non Alcoholic) and options of snacks."
Plussat: "That's the only good thing."
Miinukset: "Mediocre food, flight attendants were cold and unhelpful. I never heard of 90% of the entertainment offered, and the rest were really old. Bring your own entertainment, and a charging cable. In fact, bring everything you think you will need, water, food, Tylenol for the headache you will definitely have by the end of his flight. No one has any interest in being helpful or making your flight Pleasant."
Plussat: "Bumped up to better seats than we paid for. More space mkes a long ride easier."
Plussat: "Iberia was a pleasant surprise!!! Excellent airline"
Plussat: "Other than that I landed safely. Nothing"
Miinukset: "From the staff to the food but mostly the staff. I have never experienced worse customer care then this. Pretty bold statement since I’m a New Yorker. Flight was delayed and it wasn’t weather related. Too much to complain about . Never again will I travel with them."
Plussat: "When I got off a previous flight, I had missed my connection. I was greeted with someone who had already booked my next flight. Also, the seat was fairly comfortable for a 2 hour flight."
Miinukset: "As great as it was that they booked my connecting flight, I wish I could have my luggage. It has been over a week and I believe that it is because I had such a short layover from my first flight to this one."
Miinukset: "Flight was late and the scheduled connection was only 2h. Impossible to make it even on time. JFK terminal is 3rd world"
Miinukset: "At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK."
Miinukset: "I was Given different seat at boarding into less comfortable place - no explanation."
Plussat: "Aircraft is comfortable (A340-600)"
Miinukset: "One of the flight attendants was rude."
Plussat: "Check in personnel were able to place me in the 3rd row where the seat pitch was poor but not as bad as the rows farther back. Wheelchair helpers were very efficient and friendly."
Miinukset: "This was return part of my journey. The LHR to MAD leg of my journey was extremely painful. I was unable to pay online or on the phone to upgrade the short leg of my return trip without raising cost of my whole trip from USD $1250 to over USD $4000! Also was not able to choose seats ahead of time online or on the phone. Even in the 3rd row it was difficult to fit my thigh length in the seat pitch. I had to sit with my legs splayed and with one leg in the aisle. My leg was constantly hit by luggage, pax, and cabin crew. It is critical to me that I can physically fit into the space between my seat and the one in front. With the short seat pitch emergency evacuation would be very difficult for me and the other pax. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years."
Plussat: "Smooth, more food than I've had in the past on united, everyone was friendly, everything seemed clean, smooth take off and landing!"
Plussat: "They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years"
Miinukset: "No complimentary drinks, not even a glass of water. Check in was horrendous. I pre purchased luggage Check in but when I arrived in airport the automated system doesn't like to that piece of data. Didn't know that so was in a long line to use automated check in when I was supposed to be in an even longer line to have service personnel check me in. So finally after standing in both lines I did get checked in......."
Plussat: "the food and the entertaiment"
Miinukset: "long trip"
Plussat: "Movies, no delays"
Miinukset: "Luggage was not documented correctly to my final destination by Iberia"
Plussat: "Everything flowed very smoothly desite the fact I had an irregularly shaped carry on. It was no problem, Staff were positive and acomodating and that lead to passengers being accommodating to each other. The intertainment was great, the only draws back is that I slept most of the time and wanted to watch another movie."
Miinukset: "That I had to bother the person sitting next to me to get up when I wanted to go tot the bathroom, but he was very accommodating"
Miinukset: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"
Plussat: "I liked their service and warm nature of the staff."
Miinukset: "The flight was delayed one hour and 23 minutes so that affected my connection from LA to SFO. My bag couldn't reach back to SFO and I had to run to catch my flight in LA after a 12 hour flight."
Plussat: "On time."
Miinukset: "Small plane so comforts are limited."
Plussat: "Crew were great. On time. Smooth"
Miinukset: "Check in gave my wife 2 seats on Madrid to Dusseldorf flight plus 1 for myself. On connecting flight from Dusseldorf to San Francisco she only gave a boarding pass to my wife so we had to scramble when we got to Dusseldorf to have AirBerlin resolve the issue."
Plussat: "NOTHING !"
Miinukset: "Boarding was a mess. Business was overbooked and Iberia's team at check-in totally clueless and hopeless. During the flight, crew was impolite and unhelpful. Finally, my seat was broken -- and had to be manually inclined."
Miinukset: "Flight was delayed over 2 hours. Entertainment was non-existent. They offered us pretzels which is hardly an inspiring food choice. Prior to boarding the airplane the alarm got triggered in the gate were waiting in, took over 10 min for them to deactivate it. Staff were seen just casually standing around."
Miinukset: "the flight over LAX to Madrid was horrible. An old plane, both my husband and I had broken seats, no screens, and no charging capability. The flight from MAD to LAX was much better with a newer plan. I would however, not fly with Iberia again, because the out bound flight was so awaful. So average rating is okay."
Plussat: "Great selection of movies. Got food and was able to sleep some."
Miinukset: "The fight from Chicago to London was a nightmare."
Plussat: "Very nice crew and comfortable plane"
Miinukset: "They lost our bags wnd my whole trip is ruined. I m out thousands of dollars because I have things booked that I cannot go to because I have no clothes and I cannot leave my room,"
Plussat: "Movies and food were both very good."
Plussat: "Everything was ver y nice."
Miinukset: "Terrible service in reservations. Needed extra leg room and paid for exit row seats. Got to airport and our seats had been given away. At customer service at our destination spent almost 2 hours trying to get a refund and getting exit row seats for the return flight. Terrible service in reservations. Needed extra leg room and paid for exit row seats. Got to airport and our seats had been given away. At customer service at our destination spent almost 2 hours trying to get a refund and getting exit row seats for the return flight. Terrible service in reservations. Needed extra leg room and paid for exit row seats. Got to airport and our seats had been given away. At customer service at our destination spent almost 2 hours trying to get a refund and getting exit row seats for the return flight."
Plussat: "Crew was excellent seat was as usual"
Miinukset: "Something to Fill your tome a little more"
Plussat: "Nothing in particular."
Miinukset: "We took 2 United flights today... Both were delayed. Really annoyed by it. We took some other flights using AA and Delta, and both were on time. United failed horribly at it."
Plussat: "Crew was very nice!!"
Miinukset: "Space on seat not comfortable for tall people"
Miinukset: "Missed connecting flight by 15 minutes because of mechanical issue with plane. United made the transition as painless as possible but still wanted to sleep in own bed last night!"
Miinukset: "My baggage was left in Houston"
Miinukset: "There was no WiFi on this flight, and I count on being able to communicate, read through and respond to emails. For me, it's the beginning of my work week when I fly into the EU."
Plussat: "Good. Thank You united airlines.!! Excellent 10.00"
Miinukset: "The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky ."
Miinukset: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
Plussat: "The arrive time was excellent. Courtesy and smile faces of the Crew in Business Class"
Miinukset: "The boarding process was ugly, in disorder and it is a big lie you have with your business class ticket the priority option. The food was very poor. I had to avoid continue eating because I felt the food was not fresh."
Miinukset: "We flew dtw to Frankfort we"
Miinukset: "Food choice was awful. Ended up eating just a salad"
Miinukset: "It’s not their fault but the flight was delayed."
Miinukset: "Wasted a lot of time for boarding. Not smooth at all"
Plussat: "Really great service! Smooth flight!"
Plussat: "Very helpful with my mother and the wheelchair."
Miinukset: "Plane unloaded on tarmac. If weather would have bad the experience would have been very uncomfortable."
Miinukset: "They don’t care about their passengers one bit"
Plussat: "The service at the automated counter was very good"
Plussat: "I arrived without dying or the plane crashing."
Miinukset: "The plane interior was was cramped, old, dirty, and held together with caulk. I'm not a big person, but this plane interior was designed for midgets or children. Needs to be modernized, updated, and cleaned! I did not feel safe on this flight. Also, this flight was delayed for no apparent reason in Newark, which is also a poorly designed airport with confusing gates which are placed too close together so announcements are not clear."
Plussat: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Miinukset: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."
Miinukset: "As common as this might be, I think 4 hours delay is the worst advertising for an airline. I completely understand things can happen but, what would happen if I show up 4 hours late? will you be ok with that. We gotta be fair. I think passengers deserve a compensation for this"
Plussat: "Turbulence after take-off from Frankfurt but captain kept us informed of this and its expected duration which was a nice touch. Flight attendants were good and attentive. We were in economy so by those standards the flight was relatively comfortable. Flight arrived ahead of schedule."
Plussat: "Spacious searsing"
Miinukset: "Late timings and no proper estimation of delay time. The timings are changing for every half an hour. Which wasted lot of hours to passengers."
Miinukset: "My flight was overbooked could fly out until the next day"
Miinukset: "Booked on flight next day but much less convenient than original direct flight."
Miinukset: "They charge de luggage, didnt gave anything to eat, the luggage in orlando came like 2 hours late. The flight back from Houston was cancelled with no reason, they overbooked the flight.. and worst of all the only offer us a $10 disccount in a cheap hotel.. no food nothing"
Plussat: "Awesome Illy coffee and stroopwaffel cookie for my flight to Guatemala for my first medical mission trip on a snowy cold morning was a welcome snack. It was so much better than the snack mix or nut packs that you usually get."
Plussat: "Non stop. Directtv"
Plussat: "All United personnel I dealt with were polite, courteous, and professional."
Miinukset: "Very little leg room. Very little!"
Miinukset: "My bag didn't came with came, it was a direct flying. The air conditioned was too cold"
Miinukset: "Not a crew or airline issue, but strong winds made for three attempted landings."
Plussat: "The first plane that had the screens and the crew was very friendly"
Plussat: "Security was great! No hassle and quick. Boarding was on time and fast."
Miinukset: "Plane was small and cramped. The snack packs of pretzels and things is not very good, it doesn't taste the best and is not healthy for anyone. Had to gate check my one item. Very cold in the cabin even after two hours in flight."
Plussat: "crew's friendliness"
Miinukset: "Lack of clarity of PA system.. almost completely incomprehensible, going and coming."
Miinukset: "It hasn't left yet and I should be home by now."
Miinukset: "Waited extra time to board the flight upon arrival to LA there was no gate to enter which led to 50 minutes of waiting to even leave the plane"
Plussat: "Flight left on time and arrived early"
Miinukset: "I cannot believe United Airlines flies an 11-hour international flight and does not provide each seat with an individual television for entertainment. I fly quite frequently and EVERY other international flight has individual televisions. It made the experience long and horrible. I am a minimalist and travel with as few items as possible. So even though United offered me the ability to use my own device, I don't have one! Also, the instructions to download the app before take off was not clear. During the entire flight, I kept getting the message "no internet connection; unable to connect to satellite." So I couldn't even use my phone. Very annoying and I will never fly United for international flights again."
Plussat: "The accuracy"
Miinukset: "The chairs"
Plussat: "Kindness of crew"
Miinukset: "Flights were delayed, no entertainment... Only pay-per view... No free food..."
Plussat: "All good."
Miinukset: "Instead of a full can of soda with glass of ice, just recieve a glass with v ice and a bit of soda from the can."
Miinukset: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Miinukset: "My flight from NY to Houston was delayed, then my flight from Houston to Austin was delayed, then was cancelled without any communication, leaving everyone on the flight stranded at the airport at 1.30am when we were supposed to leave at 8pm."
Plussat: "Brought us safe to Hawaii and back home home."
Miinukset: "My brother accidentally left his passport, ring and chain inside the plain which was very expensive and he called after he noticed he didn't have it with him. He left it inside of the pocket holder of the seat on the plain where the magazine are. He called and was told nothing was there. On our way back home, the flight was delayed 3 1/2 hours behinds. At no moment did the co pilot excused himself nor did he apologized for the the delay. We deserved at least a free meal or some kind of compensation. Instead, the pilot and flight attendants just told us to rich it because we had to leave to L.A! We (8) family members came and this includes an elderly person (my mother who has been fighting cancer for about 2 years, along with diabetes) came to see her grandaughter get married. Now they were rushing her as well? Uncalled for. Now my other brother and his family which was a party of 10 on another flight, also flew to Hawaii. Now that alone tells you how much money was spent. The stay in Hawaii was amazing! We would visit again but the way we were treated on this airline, I don't think we would fly again and choose this airline. To be honest, not even recommend it. I'm ashamed to let others know such as friends and co workers know of this airline's service. To top it off one flight attendant was very rude! She saw us when she handed the other passengers pretzels and skipped my mother, my sister and I. I asked her nicely if we may have some and told her she had skipped us. She said, "I did?" Came back with 6 bags of thenm and was like, "Here!" Like shoving them to me. I felt humiliated! I didn't say anything because I didn't want to embarrass her. But it was extremely rude!!! I read some reviews and I guess it's normal on your end to be the way you treat your customers. We even asked before abording from Hawaii to L.A, what can you do to make up for all this and we were told, "nothing could". So ashamed."
Plussat: "Boarding, economy plus"