Etsi halvat lennot: Flybe

poor communication resulted in missed flight

Plussat: Nothing. I will never use Flybe airline again

Miinukset: I was waiting by a screen for the airline to post a departure gate. When the gate was posted, I walked to it immediately only to find that it had been closed. There were no Flybe employees in sight. There were a few other people in the same situation as me and we had to wait one hour for airport security to escort us out of the terminal. When I spoke with a a Flybe representative on the phone, he told me it was my fault that I wasn't at the gate in time, but no gate info was available. Later spoke with a flight attendant from this airline and was informed that it is quite common for Flybe to poorly inform customers via airline monitors. I will never fly with Flybe again as I am out €500 for flight and hotel I was unable to use, and the employees I dealt with were incredibly rude and offered zero assistance after inconveniencing me.

Okay flight, but LONG departure delay!

Plussat: The flight itself was fine and uneventful. More leg room than other flights we have been on. Seats were comfortable.

Miinukset: The flight was very delayed in leaving. Departure gate was not posted until 10 minutes before the original departure time with no explanation as to the reason for such a late posting. That created cause for concern that once the gate # WAS posted we would not have enough time to reach it before departure time. (There are 95 gates at Gatwick Airport!) As it turned out, getting to the gate was not a problem since the flight had been delayed ... wish we had known that ahead of time! There is no entertainment on the flight, but we did not expect any. There is a charge for all food and beverages ... we already knew this before boarding, so not a surprise.

After all these decades Flybe still using Dash 8

Plussat: The peopleThe

Miinukset: The old Dash 8's

Delayed Start

Miinukset: Bitter experience. Both the times, the flight got delayed by 2 hrs. No courtesy to ask the passenger whether anyone is needed a bottle of water. Bad service.

Miinukset: Delayed by 1 hour

Quick flight

Plussat: Seats were comfortable. Crew was professional. Flight was uneventful.

Miinukset: Food and beverage service was not included, but this was a quick flight and we did not need to be fed.