Hilton Fort Lauderdale Beach Resort

The friendly and helpful staff, the location. The front desk staff and the restaurant staff all went out of their way to help us and we truly appreciate that. We would stay again at this Hilton because of the great staff.

We had paid extra to request an upper floor but what the reservation system through booking doesn’t tell you when you pay extra for an upper floor is that the hotel has only renovated some of the upper floors but not all of them, and when we checked in we were told that at our price level we didn’t qualify for a room in the renovated section. If I had known this, I might not have paid extra to begin with. Room in which we were put was really beat up with many stains and scratches some of the fixtures loose or broken. The room didn’t have the same level of cleanliness that one would expect from a Hilton property. Now, One of the ways the staff was helpful was that we really wanted a great Oceanview and so they put us in this room because it did have a great Oceanview. I’m very grateful for that and glad to get it at the price level. It was a mixed experience though, because the room was in really shoddy condition. The Hilton should aim for more consistency in the appearance of all of the rooms that they offer to the public.