W Fort Lauderdale

They sold my room!!!

It was sold out, and even though I had a guaranteed prepaid room, they had sold it cuz I was ‘late’ arriving! never stay here again! Unethical losers!

Under Construction, if a property is under construction it should be noted when booking. All of the hotel services were under par because of it

Don't get room service or call for anything

Balcony. Was able to check in at 9 am

Ordered 95 dollar room service. Filet and wings. Filet extra burnt. Wings dry and trash. Complained. Got no credit. Needed fridge to store insulin called and received 4 hours later. Asked for towels at night waited 2 hours to shower. Worst

Lipstick on a pig

You can dress a hotel up as much as you like but at the end of the day it's the little things that matter. No amount of cool design and edgy décor can cover up shoddy (and rude!) service, uncomfortable beds, loud and difficult to control air conditioning, or disappointing food and drink. The check in staff was rude, the cocktail waitress was rude and slow, the food at breakfast was cold, my room was hot and cold, and the bed had been made by someone who doesn't believe in tucking in a fitted sheet to eliminate wrinkles. Even at half the price it was a rip off.