|Top-reitti||Ontario – Denverin kansainvälinen lentoasema|
|Top-lentokenttä||Denverin kansainvälinen lentoasema|
Plussat: Nothing. Frontier canceled the flight.
Miinukset: Have an on time flight.
Miinukset: No drinks; hard seat, ticketing customer service lacking
Plussat: Not enough encounter for an opinion
Plussat: Crew was friendly
Miinukset: On time schedule
Plussat: Crew was nice
Miinukset: They fly a321 planes and they have a tendency to “tip backwards when deplaning” This happened both flights. So they have to adjust the gangway and it took 20mins to deplane and we missed our bus home. Why do they fly an model that does this? I have never heard of this before.
Plussat: Price and convenience.
Miinukset: There was a very loud mom and her 5 kids and they got moved up to where my son and I were in the front. I paid for those seats and really was annoyed that they "upgraded" the kids family for free. Especially considering how loud they were.
Plussat: I liked that I made my
Miinukset: More crew involvement in managing what ended up being the slowest onboarding /deplaning I can recall. I do not like being crammed in like sardines again
Plussat: Uncomfortable seats
Miinukset: Left and landed on time. After landing, an open gate to taxi to would have been nice. I missed my train.
Plussat: Price. You get what you pay for
Miinukset: Why does the city have to fix a ramp? Leaving Denver was late arrived in Houston late. Cant get off plane due to equipment issues.
Plussat: Flight was on time
Miinukset: Boarding needs to be more organized, other zone passengers squeeze in top tier and associates let them in.
Miinukset: Having respect for disabled travelers. Offering them time to board ahead of general boarding
Plussat: Nice crew
Miinukset: Boarded slightly late due to plane not being at the gate on time
Miinukset: Other travelers continually removed masks; crew corrected them a couple times then gave up
Plussat: The crew was fine but the seats were horrible. I paid $67 for extra comfort and there was none.
Miinukset: The seats
Miinukset: The seats super hard
Plussat: Crew very kind and helpful. Seats a little tight
Miinukset: More leg room
Plussat: One crew member was helpful in finding us tickets
Miinukset: We had to pay to get on the flight we were originally supposed to be in from a Frontier member’s mistake. Staff in Denver could not seem to locate any notes and charged us $60 each for the ticket “change”
Plussat: Some staff tried to be helpful and we kind.
Miinukset: We were bumped off our connecting flight by a Frontier staff member in Spokane, WA, and then had to pay $60 each to get on the flight we were originally supposed to be on. Will be calling to see about a refund.
Plussat: All was okey
Plussat: Very efficient.
Miinukset: When diverting around storms, let us know more flight time is involved. Not a peep from the crew.
Plussat: The crew was fine. The seats were small and did not recline
Miinukset: They could have handed out water and a snack in a bag. Instead they charge 2.99 for a bottle of water.
Plussat: On time. Boarding easy and organized. Crew were nice.
Miinukset: No drinks at all to "minimize contact". A bottle of water would have been nice.
Plussat: Nothing about the experience was enjoyable for a short duration flight.
Miinukset: The crew was very rude and not informative towards a full flight of passengers that were stuck on the runway for about over an hour. It could have been handled properly , the crew was not professional at all and I was completely in shock how unhelpful they were in a crazy situation .
Plussat: In flight crew was great
Miinukset: Some of the Boarding staff at terminal were not wearing masks correctly over the nose
Plussat: The crew they were awesome
Miinukset: All was good
Plussat: The crew was great and flight was on time.
Miinukset: I believe you just can't substitute comfort for price and Frontier is not comfortable at all. And also for it to be a pandemic to my surprise the middle seat wasn't left open.
Plussat: The fact that i slept most of the flight
Miinukset: Well The plane was Two hours late then board it then sat there for another two hours already felt like two hours long enough that the Rent-A-Car pays were all close in Cleveland which therefore had me sit in Cleveland at the airport from 12:30 AM to 7:00 AM to wait till they reopen reimbursement would be great
Miinukset: The crew, the turbulence, the screaming kids, the rude people yelling across rows CONSTANTLY, at each other
Miinukset: Time of departure, letting us know too late to turn around and leave for airport. Had to sit in airport for hours before flight.
Plussat: The check in crew at Omaha were very helpful especially Cherry at OMA
Miinukset: The seats in frontier are extremely uncomfortable and the check in crew in LAX were rude and not helpful in any way
Miinukset: Leave on time
Plussat: Crew was nice
Miinukset: Delays, amount of people during a pandemic.
Plussat: Seat was average.
Miinukset: If frontier was offering drinks and snacks again
Plussat: VERY FRIENDLY CREW!!!
Plussat: Flight was cheaper
Miinukset: Boarding. Over booked.
Plussat: We missed the flight due to parking difficulty
We came to the airport at 1:10 pm and flight supposed to leave to Ontario at 1:30 pm
I requested a flight change or refund
But neither refused
Please help us to get refund or credit for the next flight
Miinukset: Please provide help to us
Miinukset: Not charging so much for water. I understand the financial impact of COVID on the airlines, but water is essential.
Miinukset: Bag check slow
Miinukset: They purchased us for carrier on ridiculous
Plussat: Everything went well
Plussat: Got us to our destination.
Miinukset: The seats are basically a covered board that don't recline. For a short flight it is OK, otherwise if you want comfort beyond that, this is not your airline. Flight was delayed due to an IT issue and we couldn't board. Perhaps a backup plan for the future. Paper and pencil doesn't break down that easily as a backup option.
Miinukset: Seats don’t lean back
Plussat: Good flight attendants and pilot. Ground crew was not good. Flight took almost as long as driving my car.
Miinukset: Avoiding stupid delays like the wrong plane at the gate.
Plussat: The crew was great but the seats were not comfortable.
Plussat: The crew was great, they were very friendly & helpful.
Miinukset: Lines to board are always long
Plussat: Crew was amazing, arrival time much earlier, easy boarding
Miinukset: Complimentary water on the plane
Plussat: The price, not the charges for the luggage, carry ons.
Miinukset: Less repeated opportunities to sign up for the additional charges for carry-on, seat selections which was overkill. There are enough solicitous emails to dodge without having to say no to the same question over and over. It seems sneaky, breeding mistrust. We were delayed about 30 min. because of a crew change, had to wait for the crew to arrive. I don't understand this- if I knew the flight was leaving a month earlier, why couldn't the airline have crew there to fly the plane as scheduled?
Plussat: Yes, the crew was amazing and I enjoyed the leg room.
Plussat: Crew was great, no time no delays.
Miinukset: Free movies,
Miinukset: Show all the upcharges in checkout, like paying for even a purse
Plussat: Cheapest flight but your interface does not show all the up charges for basics like seat selection or a CARRY ON. If you book spirit you see these options
Miinukset: Be upfront abput all the upcharges and let people select what they want in the checkout process vs finding out at the airport. no on travels without at least a purse and they charge for that. Spirit does the same but you know that during checkout. Had no idea frontier did this with your interface
Plussat: Better costumer service !
Plussat: It was ok, one gets what one pays and I understand that.
Miinukset: Some padding on the chairs would have been welcome.
Plussat: This was the most uncomfortable plane ride I have ever been on. Will not use this airline again
Miinukset: Social distancing, the seats are absolute garbage. There’s no room, the tray tables are a freaking joke. It was excruciatingly uncomfortable.
Miinukset: Free water