Etsi halvat lennot: Frontier

Miinukset: Bring back the TVs

Thinking out loud

Plussat: The flight and crew was great no complaints

Miinukset: Your purse shouldn’t be considered a carryon unless it’s larger then the average personal carryon and one complimentary beverage and snack on flights over 2 hours

Thinking out loud

Plussat: The overall flight and crew was great no complaints

Miinukset: Your purse shouldn’t be considered a carryon unless it’s larger then the average personal carryon and one complimentary beverage and snack on flights over 2 hours

Plussat: The connecting flight was aware I was severely delayed and seemed to make sure I got through reticketing and such.

Miinukset: Checking in a 2nd time after running late was a challenge.

Plussat: The crew was nice.

Miinukset: They lost my bag upon arrival.

Plussat: An itenirary update ahead of time. We missed our flight.

Miinukset: Send us an update the day before about upcoming flight.

Miinukset: To much cost baggage fees.

Plussat: Anithing

Miinukset: Anithi g

Plussat: On time departure/arrival

Miinukset: The seats were uncomfortable. Headrest was awkward

Miinukset: The fees for the baggage are ridiculous

Miinukset: Fix the plane before it’s scheduled to take off

Miinukset: Being able to cancel without paying extra

Miinukset: Never made flight due to connect of light cancelled FAIL

Miinukset: Flight was cancelled, no effort to reschedule in timely manner. FAIL

Plussat: Flight from Hartford to Denver was excellent. First time flying From brier so I was unaware that snacks only were available for purchase so I arrived very hungry in Denver.

Miinukset: Flight attendant was somewhat rude when I had to make a run for the bathroom when the fasten seatbelt sign was on, but I couldn’t delay. Had to wait until they finished serving water instead of pushing their cart forward so I could return to my seat. Shortly after, the pilot made an announcement to please be respectful of the fasten seatbelt sign. I’m a seasoned and obedient passenger but sometimes the need for a trip to the bathroom is immediate. I think the flight attendant could have been a little nicer about it.

Plussat: One enthusiastic elderly flight attendant was inspiring to see

Miinukset: After flight was delayed, I've never had a worse experience with an airline. My final flight leg could have waited 10 minutes and gotten me back on time. Instead there was an atrocious line at customer service, where they finally denied me a hotel room, cot, blanket, pillow...after absurdly allowing a man to cut over ten of us in line simply because he requested a translator. Multiple employees lied/gave misinformation, adding heavily to the feeling that Frontier cares little about customer service. Terrible experience!!

Plussat: More easy to board with the size bag, within their limits, that I thought it would be. Didn't know about all the price sticklers until after I bought my plane tickets, but once I knew the rules and we only packed one change of clothes into a small bag that we could carry on, everything else went smoothly.

Miinukset: No USB ports on the plane and no entertainment. I've never flown Frontier before so I asked the male Steward a couple of questions about the drinks (short bright from GEG to LAS) he was rude as if I should know the rules. So I simply got water which he filled one third of the way and that was it :-(

Plussat: it Got us to our destination

Miinukset: The seats are cheap and uncomfortable. The tray table is so small my drink did not fit on it.

Miinukset: Seemed short staffed. I was assisting my aunt who is wheel chair bound and they didn't seem to have enough staff.

Will Not Fly Frontier Again!

Plussat: I arrived to my destination safely.

Miinukset: The flight was delayed 4 times. The crew had an attitude with everyone on the flight and didn’t even try to be nice. I understand that it is an affordable airline but I will just go back to paying more for quality (from the chairs to the flight attendant service). It was overall an uncomfortable trip.

Plussat: Crew was friendly and did a good job getting all the people boarded especially with the number of children and those needing assistance.

Miinukset: They seemed unprepared for deplaning even though we spent 30 minutes on the tarmac waiting for our gate to open.

Miinukset: No 6 hours delay!!!

Plussat: The crew were great and very friendly.

Miinukset: The flight was delayed for approximately two hours.

Plussat: How fast the flight was.

Miinukset: The plane was Dirty and both frontier flights were delayed!

Plussat: I was left high and dry in Denver airport for over 12 hours because I was never notified of the change in connecting flight from AM to PM! I am absolutely livid. The Frontier agents weren't helpful at all in finding me an alternate flight. #wasteofmytime #NeverAgain

Miinukset: I was left high and dry in Denver airport for over 12 hours because I was never notified of the change in connecting flight from AM to PM! I am absolutely livid. The Frontier agents weren't helpful at all in finding me an alternate flight. #wasteofmytime #NeverAgain

Miinukset: I paid to be in group one. Got there a little late. 1 minute. They locked me out and rudely told me to go to the back of the long line Seat in 3rd roe and no recline ! Old plane no screen. Good bye frontier and frontier credit card . What a looser airline

Miinukset: I was bumped from the flight I booked 3 weeks in advance because they over booked, and frontier made me pay 120$ to catch the next flight which was not nonstop, and added an 8 hour layover

Plussat: I didn’t die.

Miinukset: Frontier is awful.

Plussat: Nothing, absolutely nothing, due to the problems below & others you're not providing me space below to list. CALL ME PLEASE 760-591-4748.Maybe you can help....I need info from you on my booking for the Visa investigation

Miinukset: 1)Honoring their quoted prices & not charging me for flights I didn't book.Visa now has to investigate, a 30 day process. Frontier won't deal w/it !! 2)My bag didn't arrive when I returned (I dealt w/this diligently due to a canceled flight),then refused to have it brought to my house. There's more

Miinukset: Slow baggage check. Dirty seats that don’t recline. And a far too long credit card advertisement coming through speakers so loud my ears were ringing. Never using Frontier again.

Miinukset: Baggage check was never on time and seats were dirty and don’t recline. It was the 15 minute long advertisement for a credit card coming through speakers so loud my ears were ringing that convinced me to never use Frontier again.

Plussat: Nothing

Miinukset: Terribly uncomfortable seats

Plussat: Incredibly uncomfortable seats. Packed like sardines with no opportunities to move.

Miinukset: Make the seats more comfortable with more leg room

Miinukset: Don’t like flight was delay Should offer tea or juice for more than 1 hour travel

Plussat: The service was POOR! This was my firsts time booking through this Airline and NO ONE told me about checking in 2 hrs early according to the phone phone rep or 45 minutes early according to the RUDE rep in the airport either way I arrived at the airport an hour before my flight and couldn’t board!

Miinukset: Frontier could take some time to better inform their first time customers of airport arrival times. I lost my seat AND was forced to book ANOTHER flight for 231.00 because Frontier didn’t think of their customer FIRST! Not to mention that was the ONLY flight leaving Boston until Wednesday

Miinukset: The flight was delayed for 2 hours, which made me late for work and my daughter late for school.

Miinukset: Off boarding