Pestana Carlton Madeira

The location

The service, generally; the lack of attention; the poor service in the room; no complimentary water once you finished the first bottle; the need to pay to refill the tea and offer facilities: matters which are standard in every 5 star hotel globally

The view.

The first junior suite we were given was dirty, full of ants and in need of complete renovation. The window would not shut. The shower didn't work. The room was cleaned it was impossible to get cups, glasses and the bathroom cleaned. The breakfast was so basic and rough as to be laughable. A five star hotel with instant vending machines. This is marketed as a five star hotel! It may have been, the lack of investment means it isn't now. There is a continuous attempt to sell time share, don't buy it! Its Pestana Hotels looking for a no interest loan. The retired are their target audience. Would I recommend a Pestana hotel? No!

The breakfast was the only really 5 star thing in the hotel

This was the most noisiest hotel room ever. For three nights we couldn’t sleep even though using earplugs. Terrible noise until 5 am. The bed was terrible, gave back ache. Definitely not 5 stars. Half of the staff was kind, the other half almost rude. The outdoor pool was suppose to be heated but it was terribly cold, couldn’t swim at all