Etsi halvat lennot: GOL

Plussat: Nothing

Miinukset: The flight delayed one hour and the air conditioning wasn’t functioning

Plussat: Crew was nice and organized, easy check-in.

Miinukset: Had the last seat, so could not recline - lady in front of me had a chair that went super far back and was practically in my lap, turbulence was crazy landing!

Miinukset: It was 1.5h late

Plussat: Did us a favor and made check in in the counter

Miinukset: Food was pretty basic....no entertainment whatsoever kids were desperate

Miinukset: Gol changed our direct flyght departing 14h to a connected one departing 7h rriving 17h. This company is a shame, and brazilian Agency does not forbid that (Gol could simply return our money back).

Plussat: i cant make early online checin. and almost missed the flight becuase of Air eropa and Gol comunicion problems

Miinukset: Flight toke Way linger than usual

Miinukset: Que funcione Latam Enterteinment o tenga pantalla de entretenimiento

Plussat: Nothing

Miinukset: More English explanation and care to customers . Horrible customer service

Plussat: Nothing

Miinukset: To be denied my flight, and no refund.

Miinukset: Landed 45 min ago (with a 45 min delay) and still no luggage.

Plussat: Aircraft look new and very clean.

Miinukset: Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again.

Miinukset: Avoid delays and communicate better about the delays

Miinukset: Voo atrasado

Miinukset: I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline. Would never fly again.

Miinukset: The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving.

Miinukset: I had payed for an seat Gol + Conforto and one of the benefits was that the hand baggage compartment supposed to be exclusive to the people that bought this seat, so when I was entrancing into the aircraft one of the people of the GOl crew said that I’ll have to drop my baggage because the flight was full. I told that I had bought the Gol + Confort that have exclusive compartment to the hand baggage and I had showed my receive of the seat but they sayd that this benefits do not exist and took my baggage of me to drop off. It was an absurd and the worse thigh was that when I arrived at my seat, the exclusive space for my baggage was there available for my baggage and I had to drop off because the employee of the Gol didn’t know about this benefit of Gol + Confort seat and didn’t check out if really wasn’t space to my baggage

Plussat: Entertainment options

Miinukset: Huge delay....

Plussat: Nice crew. Okay seats.

Miinukset: 4 hour delay with no information. Just horrible in this day and age.

Plussat: O lanche

Plussat: O lanche foi muito bom

Miinukset: Resolver os constantes atrasos neste vôo

Plussat: The seat isn't confortable. The head rest isn't adjustable. The power outlets was not working at all.

Miinukset: Better seats with adjustable head rest and functional power outlets.

Plussat: Crew was helpful and charming. 10 out of 10.

Miinukset: Comfort is terrible. Seats are very small, space is terrible even in the "comfort" area.

Miinukset: O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom).

Miinukset: Punctuality. More than one hour of delay

Plussat: Entertainment

Miinukset: Punctuality

Miinukset: The flght was delayed

Plussat: Crew and baggage people were very nice.

Miinukset: Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!

Plussat: Plane

Miinukset: Time - delayed twice - missed connection

Plussat: time was OK

Miinukset: Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin.

Plussat: Entertainment

Miinukset: Punctuality

Miinukset: We had a 90 minute delay in brasilia

Miinukset: Gol app is terrible and buggy.

Miinukset: Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights.

Plussat: Aircraft was comfortable

Miinukset: Checkin crew had very little knowledge of laws and almost avoided my nephew to board the plane even with proper documentation. Flight was delayed more than an hour. Poor communication to explain why