Etsi halvat lennot: GOL Linhas Aéreas

Allow extra time

Plussat: Their boarding is more orderly than many Brazilian airlines.

Miinukset: check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay.

Miinukset: Extremely cramped. They ran out of certain drinks. Confusing boarding.

Need more help at GRU

Plussat: Nice people once you get to an agent

Miinukset: Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport.

At least there is room for improvement!

Plussat: Nothing.

Miinukset: Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! .