Quality Inn Creekside - Downtown Gatlinburg

I liked the staff were really nice.

When we got their our room smelled. We stayed in it 2 nights then when we returned after being out all day the smell was horrid. I called front desk and they did put us in another room.

We liked the location

We didn't get the room we asked for and we were overcharged. Rust on the doors. Mildew in the shower and buildup in the corner showers. Weather stripping coming off the bottom of back door. One of the rooms didn't have a phone. The room was outdated and needed a lot of repairs for the price we were charged.

I loved how it was close to many attractions.

Very outdated looking hotel and rooms. Our room with the king bed and jacuzzi looked like it wasn't changed since the building of the hotel. The staff at the front desk were alright until it came to asking for more towels or shampoo. When they would give us one instead of two. ( When two people were staying in the hotel not one).

Location

Bathroom/shower ceiling was gross

The location.

I booked and paid for a hotel with a jacuzzi in the room. I got to the hotel and they put me in a standard room. They stated the rooms with the jacuzzis were booked or currently being worked on. I had to request a refund and left.

Toilet was broken upon arrival. Called front desk, They did not fix. Tv remote did not work, phone did not work. Door did not close all the way. Shower curtain would not stay closed, tub took forever to drain. Worst hotel experience ever.

Took nearly an hour to check out. They had a sign on the front desk that said sorry we will be right back. All the breakfast items were gone. Waffle mix all over the counter and floor, no plates or cups and the coffee came out hot water.