Aurea Hotel and Suites

The lobby is newly remodeled. It looks great.

I’ve stayed at this place in the past. The rooms are a mix between a nice modern look and a very outdated and old appliances look. Some of the walls have stains, the linens were not 100% white, which made them seem like they haven’t been replaced in years. I also have had issues with the staff every single time I’ve stayed there in the past. This time I had a kitchenette in my room with no silverware, and one night I ordered food in the room which again came with no utensils. I called the reception and they said they would send them right away, then an hour later nothing came and we got a call again asking if we still wanted them. What kind of hotel has that type of service? Then I complained as I checked out and the staff said absolutely nothing. Didn’t even apologize, nor tried to make anything better.