Guadalajara hotellia

Plussat: I've stayed here many times and this hotel just works. Great rooms, great central location, and lovely (although unheated) pool and pool area with bar. Regularly scheduled events (including live mariachis on Wednesdays) every night in the lobby bar. Best breakfast buffet I've ever had anywhere in the world. Very reasonably priced if you're coming from the US or Canada. I would never stay anywhere else in Guadalajara.

Plussat: Comfortable room

Miinukset: The hotel did not provide currency exchange services

Plussat: Overall stay was good, rooms nice comfortable and quiet.

Miinukset: HVAC either was on full or had to turn off, not responsive to adjustments on the control.

Plussat: This is a great place that is always very busy for a reason. Great breakfast buffet, friendly staff, and a nice courtesy lounge with free snacks and drinks for when you are in a rush and need something on the way out..or just want to enjoy a beer before heading to your room/pool.

Miinukset: I'm not sure what happened with my room this time, but the pillows were completely awful. I was in a room with 2 double beds and all of them were no good. Later in the week when I moved rooms to a king, they were much better which improved the overall quality of the comfort.

Plussat: El bar está bueno, el cuarto está genial, no alcanza a comer en el restaurante pero la próxima vez si lo hare

Miinukset: Buen servicio al cliente en el front desk, el primer día no tuve la información completa de todos los servicios y actividades que ofrece el hotel pero todo muy bien, lo único que no nos gusto es que te cobran el estacionamiento del carro estando hospedado en el hotel mad 10$ para el ballet cada vez que saques el carro (más propina) , 55$ diario y no se hacen responsable por pérdidas o daños, el resto del servicio genial

Plussat: I loved the decor and view and available parking

Miinukset: The front desk girls attitude and the hair from previous guest all over the bed it was disgusting we called for them to clean up the guy who came up real nice but no further apology nothing and our bed was full of it everywhere made me think dis they even clean anything else ruined the experience

Plussat: I loved the price and the design elements of the hotel

Miinukset: The area isn't the greatest but it's better then it looks by far.

Plussat: Staff were friendly and the rooms were clean. Bed was quite comfortable.

Miinukset: Hotel is located in an unsafe area of town. Room door does not have chain or dead bolt. Lock is a simple privacy lock you would have in your home bathroom. Very loud street noises.

Miinukset: I was charged by the hotel at my check out and by getaroom when room was booked. Now none of them resolve the issue. Each tells me to talk to the other. Very disappointing. Feeling ripped

Plussat: The staff were professional and pleasant. The breakfast had a good selection. The rooms were spacious with interesting views. There was a lot of security. There are several good restaurants around the hotel.

Miinukset: The breakfast area was generally crowded and you had to wait for a seat if you wanted to eat indoors. The hotel did not respond to emails, I had to telephone to get a response to a question concerning airport pick-up.

Plussat: Very good services, clean, good located.

Plussat: Awesome service. The concierges we interacted with are all lovely people. The bar was great, the al pastor tacos were amazing. The room was super clean and comfortable. The area where the hotel is located is full of nice bars and restaurants. There's a mini mall next to it with a movie theater as well. The breakfast and dinner dishes we tried were delicious. The internet speed was very decent.

Plussat: Service is amazing. Super helpful and polite staff.

Miinukset: Noisy. Hallways are like people are in your room. Doors slamming. Very loud.

Plussat: The room was great, location was great, staff was very attentive, price was reasonable.

Miinukset: The rooms have very little sound proofing. Almost every sound outside my room was clearly audible from light switches to snoring to people talking far down the hall outside their rooms. I also was disappointed in the restaurant offerings in the hotel. I found no decent breakfast available.

Plussat: A very clean hotel with very comfortable beds and beautiful bed linens. The Staff were very efficient and our beds were turned down every evening with slippers, chocolates and music on the TV.

Miinukset: We are used to having free internet access in our hotel rooms in Canada and the U.S. The Fiesta Americana charges for internet access.

Miinukset: The room cleanliness.

Plussat: The rooms were very roomy, comfortable and clean.

Miinukset: The pool was dirty, my legs kept feeling other people's hair and the they had an exposed pool vacuum. We also requested hypoallergenic pillows at 10pm and did not receive them until after 10:30 and multiple calls to front desk. The food at the restaurant was edible but flavorless and expensive. While the waiters were very attentive, the food was bland, different temperatures and unimpressive. We ate there based on convenience for our 1 year old but would have rather had dinner somewhere local.

Plussat: The staff was attentive, very polite. You're safety it their priority. The room was very clean when we arrived and everytime we came back from a day out, we would come to a clean room with water bottles set for us on the table. Not to mention the beds were clean and oh so comfortable. I couldn't have asked for a better stay. Thank you hotel Aurea for your lovely hospitality.

Plussat: It was immaculate the staff was so great .

Plussat: I loved this place. The staff was super friendly and attentive. Very clean and comfortable rooms.

Miinukset: The only issue I had was the internet connectivity. But other than this everything was great.

Miinukset: Its a party zone so it can be loud if you have a room facing the street.

Plussat: Customer service.

Miinukset: NA

Miinukset: To many loud clubs at night, can't sleep

Plussat: The upgrades. Luxury hotel. Warm pool

Miinukset: N/A

Plussat: This Hotel is worth the money. I can only recommend. The breakfast buffet was also very nice.

Plussat: Room

Miinukset: Had to call to check what happened to the lodgage.

Plussat: Nothing

Miinukset: Beds, bathroom,very noisy the rooms, so dirty

Plussat: Rooms are perfectly clean one of the best reasons I like this hotel

Plussat: The staff was helpful and courteous. The room had a good size.

Plussat: great location, perfect service, beautiful view, great instalations

Miinukset: buffet breakfasta bit pricy

Plussat: The staff friendly

Miinukset: The lobby noise

Plussat: The room was very clean. The bed was comfortable. The shower great. Overall great room. The staff at the front desk were awesome and so were the men who took care of the cars. I would not call them valets because they seemed to do a lot of different things, but they were awesome.

Miinukset: There is a disco somewhere near and it was a little noisy. Not so bad but if I would have ear plugs it would have been better.

Plussat: The rooms were nice and clean, just as the photos show. We went to the restaurant for dinner, and that was really, really good with a wide variety of Mexican dishes. The breakfast buffet was good, too, with hot and cold items. The prices for both of those were great. Dinner for 20 people was 2429 pesos, or about $130; breakfast for 20 was 1829 pesos or $100. It wasn't far to walk to the cathedral area and lots of great sites. I didn't go out walking at night, but during the day it seemed to be a safe neighborhood. It was nice, too, that they had a computer down in the lobby that anyone could use.

Miinukset: The staff was friendly at first, but seemed to grow less so as I had more requests/needs. We had a large group, though, so as the coordinator, it wasn't really a lot to ask for the number of people we had (I wasn't just being high maintenance). Part of the issue may have been that their English wasn't so good and my Spanish isn't so good. Whatever it was, it wasn't the best experience of service. Also, the street seemed noisy at night, but as we went to other towns, by comparison, it wasn't. Mexico is just kind of a noisy place.

Plussat: The location was amazing, close to all the main places for my visit

Miinukset: The room was kind of small

Plussat: Staff is super friendly and will try their best to please you. grsuoer nice and happy staff.

Miinukset: breakfast not included, Internet barely works, cable doesn't work most of time, AC wasn't working well.

Plussat: The cost and location were great, and the staff was very helpful. The rooms were also quite comfortable.

Miinukset: The bed sheets could have been longer, and occasionally there might be a problem getting something to work perfectly.

Plussat: Room was spacious and well appointed.

Miinukset: Not in city center and unbearably noisy.

Plussat: Staff was pleasant, wifi and parking free.

Miinukset: Noise level is quite high even though rooms are nice and clean.

Plussat: Elegant and pleasant hotel, clean.

Miinukset: Bed a little hard and no blanket, fairly long walk to historical center.

Plussat: city center location, englisg speaking staff,price, cleaniness,response of staff, facilities, room service, everything were fantastic. I would like to stay here whenever I visit Guadalajara.

Miinukset: If a comlimantery breakfast is included in tarrif it would be more attractive to stay in the hotel

Plussat: Nice people, very clean, excellent for what we needed that trip, we just needed a nice place to spend the nights, while visiting family. Comfortable and great facilities for adults.

Miinukset: No facilities for kids.

Plussat: After trying the other 4start neighbour hotel the WestIn is definitely the best...BY FAR:

Plussat: Front desk staff and cleaning staff we very friendly. Rooms were nicely furnished - bathroom is beautiful. Location directly across the street from the convention center. Beautiful Bathroom

Miinukset: Bed and pillows very uncomfortable, not the Westin Heaven Bed that is advertised. Bar was understaffed and very slow service. Secluded from the city, good for conventions but you must travel by car if you want to eat outside.

Plussat: It was a great hotel. The beds were very comfortable. I should've of rated a Excellent but, the reason i only gave it a "good", is because there was no pool. But I also loved the starbucks downstairs.

Miinukset: I didnt like temperature in the rooms. It couldve been a little cooler but we managed.

Plussat: Room

Plussat: Nice comon areas, like the pool, lobby and restaurant. 10 minutes to Chapalita a place with many restaurants and night life.

Miinukset: Musky smell coming from the oil company accross the street. Carpets look old and stained, mattress was worn and bent down.