Guadalajara hotellia

Plussat: Staff was friendly and helpful. Concierge staff was very helpful. Very nice place to stay. Breakfast was very good.

Miinukset: Nothing.

Plussat: Cleanliness and decor

Miinukset: Bathroom wasn’t really swept and moped. Breakfast buffet was not tasty at all.

Plussat: They moved me from the Hotel Maestranza to the First Class Hotel EXPO without providing a real reason whY???

Miinukset: nothing

Plussat: Great value. Impeccable in every way. Will make it our default hotel when we're in Guadalajara!

Plussat: Location Friendly staff

Plussat: Modern and clean rooms, nice and helpful staff

Miinukset: Quite loud cleaning from about 8am so a bit hard to sleep in

Plussat: Location is perfect 5 minutes walk from all the cathedral

Plussat: Front desk were professional and welcoming; both concierges were wonderful.

Miinukset: No. And I travel for a living and can be very picky!

Plussat: On site restaurant was fine. Concierge was very helpful. Location is superb. Lots of pedestrian only streets. Disney quality clean.

Miinukset: Nothing. And I travel for a living.

Plussat: Hotellin henkilökunta oli tosi ystävällistä, iloisia ja aina valmiina tarjoamaan apua. Hotellin sijainti loistava, nähtävyydet tosi lähellä. Hotellin huoneet tosi siistejä!

Miinukset: Wifi oli surkea, eikä aamupalassakaan kehumista ollut.

Plussat: The staff were very nice.

Miinukset: There was work being done in the late morning outside my room that made it difficult to sleep in.

Plussat: I was a great stay. Great staff and very clean premises.

Plussat: Service was excellent. Food was very good.

Miinukset: Nothing.

Plussat: The space was enough.

Miinukset: The concierge was so bad. When I asked the reservation of the hair salon, she told me to go upstairs and reserve by myself. Wifi condition was not good.

Plussat: I've stayed here many times and this hotel just works. Great rooms, great central location, and lovely (although unheated) pool and pool area with bar. Regularly scheduled events (including live mariachis on Wednesdays) every night in the lobby bar. Best breakfast buffet I've ever had anywhere in the world. Very reasonably priced if you're coming from the US or Canada. I would never stay anywhere else in Guadalajara.

Plussat: Comfortable room

Miinukset: The hotel did not provide currency exchange services

Plussat: First time staying at a Riu chain and we were impressed! Service was excellent, location is great, and the hotel was spotless and accommodating. Will stay here again.

Plussat: Overall stay was good, rooms nice comfortable and quiet.

Miinukset: HVAC either was on full or had to turn off, not responsive to adjustments on the control.

Plussat: View from the 18 floor was perfect, the room was impeccable with a very comfortable bed. Friendly and attentive staff

Miinukset: food was not that great

Plussat: This is a great place that is always very busy for a reason. Great breakfast buffet, friendly staff, and a nice courtesy lounge with free snacks and drinks for when you are in a rush and need something on the way out..or just want to enjoy a beer before heading to your room/pool.

Miinukset: I'm not sure what happened with my room this time, but the pillows were completely awful. I was in a room with 2 double beds and all of them were no good. Later in the week when I moved rooms to a king, they were much better which improved the overall quality of the comfort.

Plussat: Views are nice beds are comfortable they hold daily events also staff was helpful , pool , spa and real nice modern decor

Miinukset: Very strict on not letting u eat outside food in lobby or any area outdoor seating area other than your room so you are forced to sit in your room and eat or buy only their food

Plussat: Clean

Miinukset: Very small beds

Plussat: El bar está bueno, el cuarto está genial, no alcanza a comer en el restaurante pero la próxima vez si lo hare

Miinukset: Buen servicio al cliente en el front desk, el primer día no tuve la información completa de todos los servicios y actividades que ofrece el hotel pero todo muy bien, lo único que no nos gusto es que te cobran el estacionamiento del carro estando hospedado en el hotel mad 10$ para el ballet cada vez que saques el carro (más propina) , 55$ diario y no se hacen responsable por pérdidas o daños, el resto del servicio genial

Plussat: I loved the decor and view and available parking

Miinukset: The front desk girls attitude and the hair from previous guest all over the bed it was disgusting we called for them to clean up the guy who came up real nice but no further apology nothing and our bed was full of it everywhere made me think dis they even clean anything else ruined the experience

Plussat: Everything, location, cleanliness, contemporary design and service.

Miinukset: Excellent and friendly staff, they were on point with recommendations.

Plussat: An exceptionally high standard of hotel, with professional staff, services and luxurious room. A pleasure to stay there.

Plussat: Good location

Miinukset: The room was derty. I call for review if that can do something. Nobody make aniting. No recommended

Plussat: Awesome service. The concierges we interacted with are all lovely people. The bar was great, the al pastor tacos were amazing. The room was super clean and comfortable. The area where the hotel is located is full of nice bars and restaurants. There's a mini mall next to it with a movie theater as well. The breakfast and dinner dishes we tried were delicious. The internet speed was very decent.

Plussat: The staff was excellent. They answered all of my questions and helped me while I used very bad Spanish!

Miinukset: I loved it all!

Plussat: Great location very nice room

Miinukset: The street side of my room was. Loft at night

Plussat: Service is amazing. Super helpful and polite staff.

Miinukset: Noisy. Hallways are like people are in your room. Doors slamming. Very loud.

Plussat: The áreas

Miinukset: The room

Plussat: Cleanliness & staff

Miinukset: Price was a little on the high end.

Plussat: The place is very well located. A part the hotel is great, staff is really friendly and helpful. The room really comfortable and clean. If you want can have access to the Grand Club where you can have access to a private floor with food and drinks.

Miinukset: Don’t allow early check in. They tried to charge you only if are 30 minutes in advance.

Plussat: Perfect location! Just around the corner of a street full of the best restaurants, the staff was super polite. The breakfast was OUTSTANDING ordered huevos Veracruzanos and they came in less than 15 minutes!! The rooms were really large and spacious.. would stay again there without a doubt!

Plussat: The room was great, location was great, staff was very attentive, price was reasonable.

Miinukset: The rooms have very little sound proofing. Almost every sound outside my room was clearly audible from light switches to snoring to people talking far down the hall outside their rooms. I also was disappointed in the restaurant offerings in the hotel. I found no decent breakfast available.

Plussat: The service was amazing! Jesus was part of the team there, he was outstanding!

Miinukset: I liked everything.

Plussat: Amazing staff, excellent breakfast, big comfy room and spotless restroom. My new favorite hotel in Guadalajara.

Miinukset: There were some mosquitos in the room but just for one night, it wasn't a big issue.

Plussat: Decoration was perfect! Location was great, and the staff were very attentive & friendly!

Miinukset: Beds could have been softer

Plussat: Great staff. Beautiful garden. Good breakfast

Plussat: Staff very friendly and accommodating! Room was huge and lovely! Yummy breakfast we enjoyed eating on the patio overlooking the garden!

Plussat: The entire staff excels at hospitality, but Jesus is truly amazing, always paying attention to what guests might want or need. Excellent ambiance and value. Would definitely stay here again and recommend it to others. Gardens are beautiful, and the hotel is quite secure.

Miinukset: Residual for from cleaning products is too strong.

Plussat: Great place to stay! Wonderful rooms, good breakfast and Great people! Rooms are well designed along modern mexican tradition. The bed is very comfortable! Highly recommended.

Miinukset: Nothing to complain.

Plussat: I like the staff service and the place is like a little museum. The night treat is a really nice touch, I liked how easy and simple was to book the place online. Great Work!

Miinukset: A detail though, the bathroom had some recent bricolage done and it smell like super glue. After one day and the cleaning lady intervention it didn´t smell too much, but still.

Plussat: customer service working people food chef cleaning quiet our experience was amazing!

Miinukset: everything at the hotel is excellent

Plussat: Beautiful hotel and grounds. Breakfast was excellent. Staff was very helpful.

Plussat: Lots of greenery, beautifully decorated. Outstanding staff.

Plussat: Everything! Service of staff, Spaciousness of room, Wonderful patio, Fabulous breakfasts, Movies in English!, Bathtub with plenty of hot water and bubble bath, Pool and Jacuzzi, Short walk to shopping area, Beautiful grounds and architecture...Huge walk-in closet, Big bathroom with counter space!!!!

Miinukset: nada

Plussat: It was ok. Price is to high regarding the hotel.

Miinukset: Poor breakfast.

Plussat: Breakfast was good and the room was spacious and comfortable.

Miinukset: Only one elevator was working for 14 floors and my room did not have a iron I call two times to get one.

Miinukset: I was charged by the hotel at my check out and by getaroom when room was booked. Now none of them resolve the issue. Each tells me to talk to the other. Very disappointing. Feeling ripped

Plussat: I like the location, lots of restaurants around and the rooms. No carpets and high ceilings.

Miinukset: Elevator is a little slow. You have to wait a lot at certain times.

Plussat: The staff were professional and pleasant. The breakfast had a good selection. The rooms were spacious with interesting views. There was a lot of security. There are several good restaurants around the hotel.

Miinukset: The breakfast area was generally crowded and you had to wait for a seat if you wanted to eat indoors. The hotel did not respond to emails, I had to telephone to get a response to a question concerning airport pick-up.

Plussat: Great location, great interior design, amazing view, excellent service, good breakfast, very secure

Miinukset: There is not enough water to drink in the room

Plussat: Everything was well kept.

Miinukset: Parking overcharge.

Plussat: Location

Miinukset: No pool

Plussat: After trying the other 4start neighbour hotel the WestIn is definitely the best...BY FAR:

Plussat: Near airport -20 mins

Miinukset: A little overpriced -coffee shop in hotel was very expensive

Plussat: Rooms and great service

Miinukset: I could have a pool and a sauna

Plussat: Friendly staff, location, cleanliness.

Miinukset: No public parking, only valet.

Plussat: It’s clean and rooms are big staff are so wonderful

Miinukset: Silence

Plussat: It was a great hotel. The beds were very comfortable. I should've of rated a Excellent but, the reason i only gave it a "good", is because there was no pool. But I also loved the starbucks downstairs.

Miinukset: I didnt like temperature in the rooms. It couldve been a little cooler but we managed.

Plussat: First time at your hotel. Felt really welcome starting with the lady at the front desk. Very kind and described the hotel entirely. She helped me letting me know all about the hotel. She also gave me recommendations of local things to do.

Plussat: Room

Plussat: Staff was friendly and helpful.

Miinukset: No pool but other that's that it was worth the price

Miinukset: Odd place for a hotel, residential neighborhood , nothing interesting around, no restaurants or attractions

Plussat: Clean

Miinukset: Not much close by, felt like a business hotel, I was on vacation

Plussat: Everything

Miinukset: We really love this hotel because is always clean and the staff very friendly.

Plussat: Good location, large room with a huge bed

Miinukset: Could've had more lights in the room

Plussat: Room is always clean and service in bar,restaurant is great. Best price in town.

Miinukset: Again, my booking reservation reads breakfast included in the price but hotels people in resepcion said is not in our system and blames booking for it.

Plussat: The entire facility was great! Parking was nice, and it’s location is great.

Plussat: Smart TV ! Awesome, breakfast was delicious. My second time, I will come back

Miinukset: Some staff at front desk know they will not see you again :)

Plussat: I asked for a quiet room when I got there and I got it. The place is very clean

Miinukset: Chilaquiles were always soggy. Leave chips separate. Let people make their own.

Plussat: The location the front desk staff very helpful the room very comfortable and a good breakfast deal.

Miinukset: I didn't get my room cleaned the day I was there since I asked for extended hours after my check out time. Other than that no complaints.

Plussat: I like the cleanest, the services everybody was very nice and helpful.

Miinukset: Not enough light in bathroom, I was able to heard the outside noises it was a little bit loud.

Plussat: A location is perfect, right in the middle between the historic downtown and Av. Chapultepec. The room is very spacious and has everything needed for a comfortable stay. The staff is very approaching and friendly, provided great advice. The breakfast has tons of choices if you eat meat, otherwise, eggs, yogurt, and some pastries.

Miinukset: The hair drier was almost dead, it took a ton of time to make my hair acceptably dry. Usually I am not picky about small things, however, for whatever reason, pillows were very uncomfortable - huge, and very firm.

Plussat: We had a pleasent stay. The rooms were big and very clean, not noisy, the staff was friendly and always willing to help.

Plussat: I select the Portobelo Hotel every time I travel to Guadalajara. I have stayed there on 4 different occasions, and I had a very good experience every single time.

Plussat: I really enjoyed my stay at this hotel! The room was very modern in design. The bed was very comfortable with nice sheets. Little touches, like all the lighting being controllable from the bed were much appreciated. The staff were very nice and I really liked the location as it was central to a lot of attractions. Without thinking I would stay there again.

Miinukset: I wish the restaurant on the ground floor offered better meal options.

Plussat: Location

Miinukset: Food preparation is poor, and undercooked. Stay away from meat in general. Toiletries are impossible to pour and use (shampoo, Conditioner, body wash)

Plussat: The attention from the staff was excellent. The room was spacious and clean.

Miinukset: I have no criticism; the value for the product was excellent.

Plussat: The room is clean and good appliances

Miinukset: The comfort, too much noise, too much light at swimming pool that not allowed to sleeping well. The air conditioner too much lighting when turned on and noisy.

Plussat: This hotel has consistently been a great place to stay. They really do treat you first class and the amenities are very good. It has been an extremely good value for the nights I've stayed there

Miinukset: This particular visit I stay in a room near the lower floor entry , dining room and sitting area. A bunch of guest checked in and were quite loud, and this normally quite hotel was suddenly not quiet at all. Next time I'll ask for an upper floor.

Plussat: Everything

Plussat: Though it's a bit far from the center, this hotel is definitely worth staying. Facilities are just perfect. 5 minutes walk to plaza del sol which is quite a big mall that you could find almost everything there. also more than one bus runs the route from plaza to center.

Plussat: Staff extra nice, helped me with all questions I had during my stay. Would definitely come back to hotel.

Miinukset: Restaurant in hotel did not have enough personal to attend to guests in taking their orders.

Plussat: Staff is very professional and helpful.

Plussat: close to downtown price

Miinukset: construction in lobby windows leaking bathroom smell

Plussat: i loved loved the front staff the ladies who were there checking me in are amazing. they went over an beyond for me

Miinukset: the room was to noisy. the AC kept making a noise throughout the night a loud annoying beeps. pipes making noise inside walls every night

Plussat: Siisteys erinomaista. Huoneesta hyvä näköala. Ilmastointi hyvä. Respan palvelut hyviä. Aamiaisella trooppisten hedelmien tarjoilu hyvä. Wifi erinomainen.

Miinukset: Huoneessa ei liioin säilytystilaa tavaroille. Hotelli mainostaa, että on kaksikielinen: ravintolassa ei kukaan puhunut englantia. Sanakirjojen ja google-kääntäjän kanssa oli selvitettävä asioita. Siivoushenkilökunnan kanssa emme voineet kommunikoida ollenkaan espanjan kielen taidottomina. Aamiainen: paahtoleivät valmiiksi paahdettuja. Ei juustoa eikä leikkeleitä tai vihanneksia leivän päälle pantavaksi. Munakkaita olisimme kaivanneet. Aamiainen oli enemmän lounas kuin aamiainen.

Plussat: Cleanliness, change of sheets every day, the location to the historical sites.

Miinukset: The staff unwilling to help with the not functioning wifi in our room. After four times, finally the manager fixed it. The staff cannot speak English and is not professional at all. The hotel is hot and humid most of the time. The lights in the room and bathroom is very dark and it is not possible to apply make-up or anything properly. Also the city is very boring.

Plussat: Staff very friendly

Miinukset: Rooms have very poor soundproofing

Plussat: Great location.... Walk 1 1/2 short blocks and your at the beginning of the tourist walking street attractions. Abouts 7 blocks in a row with Plazas, Churches, Fountains, Museums, Restaurants, Sculptures and Government Buildings with murals not to be missed. Rooms away from elevators are quiet, ask for 5th floor or higher, really any view is fantastic but the preferred Church steeple view rooms are hard if not impossible to get. I arrived to the hotel at 10am and had to wait until half past 11 to get a room away from the loud elevator. No View of Church Spires but got room 706 and saw another church a few blocks away and some impressive mountain views.

Miinukset: Slipped a little on wet bathroom floor, grabbed for towel rack and the bar came off in my hand. Someone else had done the same slipping motion, pulled the towel rack off the wall and the Hotel Staff never fixed the towel rack, Housekeeping just keeps putting clean towels on the loose bar and its an accident waiting to happen, Could you imagine dropping that bar on your foot... Three out of four light bulbs in the room were burnt out, woman at front desk with long curly hair is not trying in any way to earn any customer service points. The rest of the Hotel Staff was excellent. Really slept well regardless of the pillows from hell. Oh and the towels are old and worn. And my sheets were torn and it looked like someone steam ironed a candy wrapper to fix the hole.

Plussat: We stayed here for two nights. The hotel is located in center of downtown - Zona Central, close to great food, major tourist attractions, it's situated in a very safe area of Guadalajara. Only a few minutes walk away from Guadalajara Cathedral, and great restaurants like La Chata. The staff here are really friendly and helpful, very accommodating to our needs, I usually like having more blankets when I sleep, the staff were very nice. The room and bathroom are very very clean and comfortable, it wasn't noisy at all given how busy the city could be. I would 200% recommend this hotel to anyone who might wanna stay at the center of Guadalajara!

Miinukset: Nothing, i liked everything.

Plussat: The room is modern, huge and well organized. The view of the mountains from the window is spectacular The best business centre I have seen in my life. Different rooms even a room with sofas for multiple people to meet with cofffee and cookies great bed

Miinukset: It needs gift shop but the rest is perfect

Plussat: I arrived and they told me that I don't have room very bad experience

Plussat: Comfort and location

Plussat: The room was not very clean and the facilities are really old

Miinukset: The cleanliness

Plussat: Breakfast was really good, they really bring the mexican flavours to the table

Plussat: Location and staff

Plussat: Rooms are perfectly clean one of the best reasons I like this hotel

Plussat: Beautiful hotel, very clean.

Miinukset: Airport shuttle is in the listing. But when we called they said they do not have a shuttle.

Plussat: We had dinner and I think you need to convert the restaurant in place little more cozzy,also you need to have more options in red wine brands,the food in general was good.

Plussat: I Enjoyed my stay

Miinukset: There is allays room for improvement Whowever i did enjoyed my street.

Plussat: friendly staff, nice room ambiance, clean sheets and pillows, complementary bottle of water

Miinukset: walls between rooms are thin, got some noisy neighbors that had to call front desk to take action (which did not happen by the way) my room view was ... no view at all, just looking to a roof, they should at least put a garden or something, nasty view