Guadalajara hotellia

Plussat: Helpful staff and ideal location for the historic centre of Guadalajara.

Plussat: Such a charming place and wonderful staff. We felt very much at home. The garden is quiet and calming. Breakfast on the patio (the only meal they serve) was wonderful - albeit with a limited menu. Easy walk to several nearby restaurants and a reasonable cab ride into central Guadalajara where there is lots to do and see.

Plussat: Very charming and romantic setting right in the middle of an urban environment!

Miinukset: Because of the gorgeous garden, there were mosquitoes in our room.

Plussat: Beautiful hotel, the Location and staff was Amazing. Also the cat “buba“ was very nice and charming.

Miinukset: The breakfast should be included in default.

Plussat: Location of the neiborhood

Miinukset: My problem was the shower plumbing leaked onto the floor area. I told the staff twice that I was not satisfied with there faculties they failed to fix the issue or accommodate me with a other room.

Plussat: The best part of the stay was the staff. They were all very accomodating and stated that they wanted Villa Ganz to feel like visiting a relative's home. We ordered food for delivery and they received it and brought it to our room with plates and silver and beverages. The location was great for walking to restaurants or catching an uber almost anywhere. We walked to centro in about 20 minutes. It fit our needs perfectly for this visit.

Miinukset: The property could use some TLC. The grounds need upkeep and there are some deferred maintenance issues that need to be done. It is homey and comfortable - not luxurious.

Miinukset: nothing

Plussat: Great location, wonderful staff and free fruits and happy hours

Miinukset: The room I booked is more expensive and less nice compared to other rooms. It has more privacy but the ceiling’s low, less ideal layout and small in size.

Plussat: The peace and quiet in the middle of a busy city. The garden while enjoying breakfast. The location to fine restaurants and the pleasant surrounding neighborhood. The library for quiet reading through the lovely collection of coffee table books. The staff. Our room #18 was very pleasant. The cheerful fellow quests we met. For all these reasons we have recommended the place to our friends and look forward to returning.

Miinukset: No complaints.....not one!

Plussat: Great staff very friendly and helpful. Lots a awesome things about it like the peaceful garden courtyard. Lots of sitting areas. The patio room is magnificently sweet especially at night with all the great candles ambient light and music. It was oh so special. The fireplace is wonderful I would love an area like this in my home. A real value and so different from most B and Bs where unlike many, here the the rooms were very quiet and private. I highly recommend a stay here. The house cat is the perfect addition to the at ease feel that surrounds you.

Miinukset: Could use a bit decluttering and clean up here and there . Photos on website are many years old which is expected but a little more attention to aesthetics would bring it back to what it appears it looked like when opening. Furniture lay out could be improved specifically in room 15 where the sitting area is unfriendly and dated. Not at all like the website Photo which is very adorable and warm. Wouldn't take much to bring that back Overall great value and lovely people We were very pleased with our visit

Plussat: Good location and very clean

Miinukset: everything is good along with good service!!:)

Plussat: So many things. The buffet breakfast exceptiinal

Miinukset: Could use a mirror above the desk.

Plussat: Everything.

Miinukset: Nothing. Great hotel. Great management.

Plussat: The price

Miinukset: Nada

Plussat: How clean it was

Miinukset: More options for the kitchen food

Miinukset: In general wi-fi was rather weak.

Plussat: Lovely staff, all very helpful. Room was lovely and the cenre of Guadalajara is on the doorstep.

Miinukset: Black out curtains.

Plussat: Amazing place and amazing staff! My husband got ill on this trip and the stuff - especially Daniel Lara - have been extremely helpful! Very much recommended!

Plussat: Front desk were professional and welcoming; both concierges were wonderful.

Miinukset: No. And I travel for a living and can be very picky!

Plussat: I liked how friendly the staff were and helpful in accommodating for our needs.

Miinukset: I had requested that the three rooms I reserved were next to each other , however, one room was in a different floor. If all three rooms couldn't be next to each other, I would've been satisfied if at least they were all in the same floor.

Plussat: On site restaurant was fine. Concierge was very helpful. Location is superb. Lots of pedestrian only streets. Disney quality clean.

Miinukset: Nothing. And I travel for a living.

Plussat: Although the breakfast wasn't free it's worth getting. It's super delicious and reasonably priced.

Plussat: Great bar and complimentary breakfast. Good pool and facilities. Excellent staff.

Miinukset: The street is a bit dirty

Miinukset: I arrived to the hotel after a 24 hours trip and at 9:45 PM Iwanted to redeem my free drink coupon at the the bar was closed. When looking for the bartender, he came screaming from the back that he was closed and the only thing he could do for me was a beer for the room. Not nice. I was not begging for alcohol. I am not a spring breaker. It was very uncomfortable. His name is Carlos. In addition, there’s is nothing decent to drink or eat near by. TV is limited and you have to pay to watch something in English

Plussat: The breakfast was included (delicious), great setup overlooking pool, and super clean!

Miinukset: Nothing, everything was great.

Plussat: The breakfast was great! Everything was fresh. The room was very spacious and clean. The beds were comfy and the air conditioner worked perfectly. Great water pressure! The service were very attentive and friendly.

Plussat: I loved my room. First they put me in a lil corner room with NO windows. I was like, omg, I knew I couldn’t stay there for 6 nights in there. Thankfully after 2 more room changes. I was grand. I felt sacred in the main hotel. FYI. I was on my own. Breakfast was fab

Plussat: The gardens and private spaces were a highlight. The swimming pools are immaculate and very refreshing. The architecture of the property and the decoration were an important part of our experience.

Plussat: Although the street the property was situated on was lackluster, it was right around the corner from Calle Independencia, which is a great area for locals and tourist alike to spend some time together. Great shopping, restaurants, bars, convenient stores, street vendors, and a whole lot more. The buffet they have for breakfast on the weekends is amazing. Just grab your favorite dish, and let Salvador and his compadres spoil you rotten!

Miinukset: There wasn’t much negative to said about the property.

Plussat: It was very quiet. The room was spacious, en suite with the sitting room and bathroom. The breakfast was included and was very generous.

Miinukset: The location is not quite as central as I would like.

Plussat: This hotel was absolutely amazing!!! we will definitely be going back again. You felt safe and at home. The hotel was extremely clean and staff were more than kind. Very kind, nice and available when needed.

Plussat: Every think

Miinukset: N/A

Plussat: Clear

Miinukset: a little noisy ,everything ,when the guy in the room near to me takes a shower, the noisy woke me up

Plussat: It is a very nice place to stay, comfortable bed, great “rain” shower. Tv is good, and staff are very nice and welcoming. Near Plaza del Sol, which is a big shopping mall. The pool is small but nice, and it’s heated :)

Miinukset: The walls seem to be pretty thin, you can hear everything, so it gets a little in the way of sleeping.

Plussat: Confortable and spacious room and bed.

Miinukset: Dark bathroom

Plussat: The staff were friendly; however, they still need to work on their customer skills

Miinukset: Front desk service

Plussat: Nice Design

Miinukset: Not very Central

Plussat: Beautiful, clean, modern, artsy hotel. Very comfortable beds. Delicious food and accommodating restaurant. The pool and courtyard areas were fantastic. The staff was very nice. Incredible value.

Miinukset: Like a lot of places in Mexico, the sewage system is unfortunately not perfect. The sewage smells would sometimes come up through the drains and the stench was pungent. To deal with it we just put towels overtop the drains, shut the bathroom door and put a towel under the door. It's not ideal but it made our made it somewhat manageable! If they could fix this problem that would make this hotel absolutely perfect, because honestly everything else was superb.

Plussat: Everything. The service, the food and the swimming pool. 9:00-21:00 open. Super!

Miinukset: I highly recommend this hotel.

Plussat: Room is very comfortable, cable tv and Netflix are available. Workers are very friendly and helpful.

Miinukset: Restaurant has good food, but there is no breakfast buffet

Plussat: The breakfast was really, really good.

Miinukset: Instead of walking the neighbourhood later at night, we decided to just order something at the hotel restaurant. They did not seem to be expecting customers. The meal was not good; soup was served cold and we had to send it back to be microwaved. The "pork" on our taco entree was 90% hard fat and inedible. Breakfast was definitely what they concentrate on.

Plussat: Very good location, the bed is very comfortable, nice decoration in the room, coffee maker with complimentary coffee for two (not re-stocked unless you pay). The pool is small but nice. Staff are nice.

Miinukset: This is like the 4th time I stay there, and this time I was very disappointed about one thing: the water coming out of the shower, sink, toilet, etc. was dirty. It looked like the water deposit for the hotel was dirty, so the water coming out looked and smelled river water. I let them know about it and they said no one else had complained, which I find very hard to believe because it was very evident.

Plussat: The professional, respectful, kind employees The 17 floor breakfast, drinks and snacks

Plussat: Fantastic location. Many good restaurants within walking distance! Great shopping at Andares málo, not far away!

Miinukset: We stayed one week, participating in the golf tournament in nearby GCC! One day our room was not cleaned when we returned at 4 pm! We complained. It was fixed immediately, we got fruit basket and free drinks in the bar! No problem afterwords!

Plussat: Loved your restaurant. Decor

Miinukset: No pool it was

Plussat: Location and room were great! breakfast is great, amazing staff, quite gentle

Miinukset: Shower is uncomfortable, specially if you have kids. The door is transparent and the towel remains outside shower. Parking there is terrible, every time you need you car you gotta request a new ticket to leave the parking lot. The entrance from the parking lot is freaky; no signs and no staff to help you there. Consider the other fiesta americana, much better

Plussat: Service, clean and wonderful personnel at this hotel!!

Miinukset: Wish we had stayed longer!

Plussat: Service is amazing. Super helpful and polite staff.

Miinukset: Noisy. Hallways are like people are in your room. Doors slamming. Very loud.

Plussat: Everything was wonderful

Plussat: Extremely clean. Great attention to detail.

Miinukset: Adjacent bar with noise till 4am on certain nights. We were on 10th floor and could still here it. Most nights were fine.

Plussat: Nice place, excellent location and really great services. Sure I will recommend and stay one more time

Plussat: The áreas

Miinukset: The room

Plussat: clean and friendly staff

Miinukset: Even though my room was on the tenth floor, I could hear music being played until 4 in the morning from a nearby club or lounge

Plussat: The hotel is fresh and modern and the rooms are spacious. The staff cannot do enough for you and the hotel is spotlessly clean throughout. Competitive rates and we would recommend to a friend.

Plussat: The room was amazing. Good decoration style

Plussat: Everything was perfect! Great service, valet parking, great breakfast. Been at other hotels that charged 3 times their price and wasn’t half has good as this one!

Miinukset: Nothing!

Plussat: Wonderful staff and lovely boutique hotel.

Plussat: We were very impressed with the staff and the amenities offered on arrival. We enjoyed the evening goodies in the beautiful garden, and the breakfast was also lovely. Our room was beautiful, especially the arched brick ceiling. The hotel is in a nice neighborhood outside the downtown area. It is a very good value.

Plussat: I love this hotel and their staff ! Me encanta este hotel y su gente!

Plussat: Decoration was perfect! Location was great, and the staff were very attentive & friendly!

Miinukset: Beds could have been softer

Plussat: Delicious and just right. The coffee was excellent and service was perfect!

Plussat: You've probably read in other reviews that Jesus, the majordomo or whatever, the boss porter, is great. He provided very personal service, had excellent recommendations when asked, and had great answers to all questions. He was very attentive and helpful. (Salvador was not.) - The first night I arrived I was so happy to eat dinner at the hotel restaurant (traditional Jalisco grub), and work on my computer in the beautiful gardens with birds and fountains etc. I LOVED the room, particularly the very comfortable couch/chair provided. The bed was huge and comfortable. The AC was exceptional and necessary. The wifi was strong and solid. The decor was really cool and tasteful. The room was very quiet, which is a huge plus. Everything felt like a 4 star experience. They valeted my car for me as needed. All my food was charged to the room and paid for at check-out. They re-heated my leftovers for me from the day before so I could eat them and work on my computer in the garden after check-out. (I still ordered some cappuccinos while doing so, didn't just free-load.) But they made me feel like the place was there just for me, which is an exceptional feeling. The room felt private, comfortable, luxurious, and quiet. The decor of the hotel is unique and funky while also being luxe.

Miinukset: Jesus did not work on Sunday (appropos?), and instead Salvador was the main porter/valet/dude that day. Salvador was WAY less amazing than Jesus. He seemed secretly annoyed at having to serve me (not hiding it well), and his "Para servirle" sounded sarcastic. I felt like a pain in his butt the whole time I was ordering food, working on my computer in the common area, etc. Sal looked at me like I was an idiot for ordering a pizza that was too big for one person to eat, and electing to save half of it. This was in stark contrast to Jesus, who made me feel like the place had been built just for me. -- Everything else was great.

Plussat: Breakfast was OK and the Room was spacious.

Miinukset: Internet did not work at all despite many alternatives. We had to use our own wifi.

Plussat: Comfortable room, clean.

Miinukset: Internet did not work, notified the staff but didn't seem to care, away from everything, entrance was not visible from the street, coffee in the room was terrible.

Plussat: Well, LOVED the setting... Both my room and common areas felt like I was in a BEAUTIFUL hacienda; like in my "own" home. Was there because I was having a surgery. All the staff was extremely helpful and accommodating. Jesús stood out. He was very professional, welcoming, accommodating and VERY helpful. I didnt have any extensive conversations with him but my friend who accompanied me from San Pancho, for the surgery, very much enjoyed his conversations with him. "Very intelligent, interesting and well traveled" is what he told me about Jesús. He arranged for when my surgeon was coming to check up on me He also arranged for my private transport back to San Pancho, Nayarit. I am very touched by how welcoming everyone was and very helpful with my comfort needs. I was in Guadalajara for a back surgery so staying there made it trouble-free.

Miinukset: Liked it all Setting beautiful: garden, rooms, common area. When in garden, Did not feel at all like I was in a huge city.

Plussat: customer service working people food chef cleaning quiet our experience was amazing!

Miinukset: everything at the hotel is excellent

Plussat: The Staff was very accommodating and helpful. Their dining room was closed at 5 PM on New Year's eve, our 3rd year there for NYE, but they kept our champagne chilled for us for Happy Hour before walking to another Hotel for a little supper, and for us to welcome in the New Year on their wonderful rooftop lounge. The night staff turned on the lights up there for us. and Miguel Angel was excellent in greeting us and getting taxi's etc.

Miinukset: Very chilly. Need heaters up on the roof top lounge, or warm wraps or blankets up there.

Miinukset: It was our anniversary, we didnt get any special treatment... no flowers in our room, no Strawberries etc. It lacked a personalized romantic detail.

Plussat: Super friendly staff and very beautiful

Plussat: Its an 1848 house with high ceilings etc very beautiful

Miinukset: Bathroom it's a cube imposed and not comfortable

Plussat: Excellent breakfast buffet!! Meals and drinks were reasonably priced and the staff was great!! We had a family suite it was good. Service was excellent. We needed extra blankets and we called the desk and they were at our door with them in five minutes or less.

Plussat: It was a very quiet place

Miinukset: The staying in this place it should cover parking

Plussat: This is so far one of the best hotels I have ever stayed at. Amazing hotel, decorations, service, and shows. I loved it!!!!

Miinukset: There is nothing I din't like. The experience was amazing. I stayed at 2 other hotels after this one, and I didn't like those stays because this one was remarkable!!!

Plussat: The bar

Plussat: Great stay , clean and nice

Miinukset: It was all good

Plussat: Lobby bar area, confortable bed.

Miinukset: Very rude pool area service staff. Myself along with 3 other with me who where at the pool did not get any service from the waiter. After trying to get the servers attention, we were ignored by all of them. Our friend had to go to the bar and ask for a manager after 30 min without anyone coming to greet us or request our orders, while everyone else at the pool was getting attended to.

Plussat: It was clean

Miinukset: Staff, they were unfriendly, especially in the pool area, I felt discriminated, they were helping person speaking in English only, with a tourist look. They don’t respect all the people going into that hotel.

Plussat: Views are nice beds are comfortable they hold daily events also staff was helpful , pool , spa and real nice modern decor

Miinukset: Very strict on not letting u eat outside food in lobby or any area outdoor seating area other than your room so you are forced to sit in your room and eat or buy only their food

Plussat: El bar está bueno, el cuarto está genial, no alcanza a comer en el restaurante pero la próxima vez si lo hare

Miinukset: Buen servicio al cliente en el front desk, el primer día no tuve la información completa de todos los servicios y actividades que ofrece el hotel pero todo muy bien, lo único que no nos gusto es que te cobran el estacionamiento del carro estando hospedado en el hotel mad 10$ para el ballet cada vez que saques el carro (más propina) , 55$ diario y no se hacen responsable por pérdidas o daños, el resto del servicio genial

Plussat: Cleaned place. Great food. Great service

Miinukset: Valet Parking guys a bit rude

Plussat: just ubication.

Miinukset: the rooms, the decoration, the service, looks like an a cheap motel but "luxury"

Plussat: Everything — amazing place

Plussat: Friendly staff, always supporting Clean room, at any time Good selection on food (breakfast & restaurant)

Miinukset: Nothing to report, minor thing that once the bath accessories were not refilled

Plussat: Good hotel, very confortable.

Miinukset: Its a little bit old, but their maintenance is very good.

Plussat: Rooms, location

Miinukset: Check in

Plussat: Spacious ans comfortable room. Great staff and delicious food

Miinukset: Everything was fine

Plussat: Staff very helpful and friendly service clean overall great location beautiful city views from our room we will definitely come back again thanks

Miinukset: No offense but if you can do something about the drainage system you should because the odor around the hotel is disgraceful don’t know if is from hotel or city service

Plussat: Very good bed and clean rooms.! The pillows were fantastic. The people very kind

Miinukset: The door that communicate the adjacent room is very light and we heard all the voices and activities the neighbor did. very annoying. It should be double door, one door per room, not just one single door dividing the rooms.

Plussat: Great place

Plussat: The lobby and staff were nice. I liked that we could drink the tap water since it is filtered, and they have a nice gym and rooftop pool.

Miinukset: First of all the glass on the desk had a crack which my partner cut himself on. The coffee maker was missing, and the bed was broken on one side and wobbled. We were in the Rewards part of the 17th floor but all around were screaming kids.

Plussat: My Son's Disney cap disappear from my room. I talked with the management,they could not do anything. I stayed back in the hotel 2 weeks later and ask the management about my cap, they offered investigate, but still not received any information about it

Miinukset: cleaning staff taking our personal objects

Plussat: I like pretty much everything. Staff, location, cleaness, and food!!

Miinukset: Theres nothing i need to complain about!!

Plussat: Great location and amenities.

Miinukset: Breakfast starts at 6:30, it could begin earlier

Plussat: Everything,!!!!!

Miinukset: Nothing, we loved everything.

Plussat: Nothing worse place

Miinukset: Customer service was horrible worse staff treated our family pet very poorly service was the worse I have ever had they had bed bugs an wen we told staff acted like we were crazy manager was rude never staying here again

Miinukset: I was charged by the hotel at my check out and by getaroom when room was booked. Now none of them resolve the issue. Each tells me to talk to the other. Very disappointing. Feeling ripped

Plussat: The staff were professional and pleasant. The breakfast had a good selection. The rooms were spacious with interesting views. There was a lot of security. There are several good restaurants around the hotel.

Miinukset: The breakfast area was generally crowded and you had to wait for a seat if you wanted to eat indoors. The hotel did not respond to emails, I had to telephone to get a response to a question concerning airport pick-up.

Plussat: Location great, breakfast buffet was delicious, rooms sparkling clean! Valet parking very convenient

Plussat: awesome bed. large and comfortable. clean bathroom, all is pretty new and modern. lots of hot water, and good water pressure. the room was quiet at night.

Miinukset: we were 2 people , they have one of those coffee machines that uses the little cups, and they only left us one for both of us. Each one only makes 1 cup. the next day they didn't leave any! they also left only 1 small bottle of water. These are free, we needed at least 2 , one for each person. The good part is that, once you ask for it, they will bring it promptly.

Plussat: Loved the service and all the wonderful restaurants nearby. We will be back!!

Miinukset: Shower was difficult to operate.

Plussat: I really enjoyed my stay here. My room was spacious with a great view over the city. It is surrounded by great restaurants and you can access the city and other interesting locations like Tlaquepaque.

Plussat: I appreciated Guest Relations Manager Brenda Mayela Fernandez Ruiz for making a very kind gesture for me during my stay.

Plussat: The location and facilities in the area, beds were very comfortable.

Miinukset: We ask for an early check in and a late check out and we payed both times extra

Plussat: The best thing was the location and the view.

Miinukset: The hotel was good, but the first day they forget the towels so I had to call, when they clean the room the first day I took tea and they didn´t repace the water and the tea. In the restaurant for breakfaste the attention the first day was very good the resto of the days I had to look for the waitres and chase them to ask for coffee.

Plussat: I like breakfast, it's variety and healthy food.

Miinukset: n/a

Plussat: Happy and gracious staff. Delicious buffet.

Plussat: Great location, very clean, felt very safe.

Miinukset: the noisy bar across the street until 2am.

Plussat: First a review the hotel, and location was easy access for walking in downtown perfect. Then we had in our stay breakfast every morning, it was good. There is one waitress specially always very cordial, she wears glasses I think her name is brenda.

Miinukset: As our stay was for 14 nights on a vacation, on our floor the the 3rd floor they started to do on several rooms remodeling. No one never came up to say if the noise bother us, my husband and I were about to ask to be moved to another floor. It was next to our room, ripping out floors, like a construction job noise, but we just deal with it for couple of days.

Plussat: Location cleanliness

Miinukset: No coffee maker

Plussat: This place is perfect in every way!

Plussat: Nice and modern.

Miinukset: Very nice hotel, centrally located.

Plussat: Friendly staff, convenient location and I love entertainment at night!

Miinukset: I noticed that the bed covers were dirty, I let them know and was changed immediately. Thank you

Plussat: Modern, clean, and a great value.

Plussat: Hotel has everything, location,good ratio;money vs services rendered, exelent staff. Make sure to reserve with breakfast witch is highly recommended.

Miinukset: I can't think of anything.

Plussat: Great hotel in a great location.

Miinukset: Nothing.

Plussat: We had a pleasent stay. The rooms were big and very clean, not noisy, the staff was friendly and always willing to help.

Plussat: I select the Portobelo Hotel every time I travel to Guadalajara. I have stayed there on 4 different occasions, and I had a very good experience every single time.

Plussat: The hotel is nice and the rooms very clean

Miinukset: When I checked out I was charged for the room, since the payment was already made in the app. being that the charge was made on my husband's car. We never understood because they charged again.it had never happened to us before already send a message to customer service, regarding that and I have not received a reply

Plussat: A wonderful classic boutique style hotel with excellent service

Miinukset: Nothing

Plussat: Very attentive staff, very clean and pacific.

Miinukset: The only thing preferred a more detailed receipt.

Plussat: The garden is beautiful as well as the building . Staff very friendly and accommodating ! The layout of the room was beautiful I’m sure it can be as stunning as it was in previous years .

Miinukset: Our room needed a little TLC . Windows totally stained and the poor plants by the window needed to be replaced. The bed was hard as a rock ! And our view was a chipped wall... looking down was the pretty pool.

Plussat: it was a nice elegant place. It's romantic and very nice deco. you get greeted like royalty when checking in

Miinukset: I hated the bed and pillow. the bed was hard and the pillow were not fluffy . I will never stay here again. I hated tht they charge o much for coffee.

Plussat: Beautiful property! Friendly staff and good location

Plussat: Architecture is beautiful, plants and flowers everywhere. Bathroom and shower working properly, sheets, mattress and pillows comfortable. Nice Gym, nice physical facilities.

Miinukset: Carpet in room was dirty, not well cleaned upon arrival and not cleaned during my stay. Had breakfast morning of Monday, Nov. 5, food really bad, coffee bad and cold. Gym was lacking supply of water, towels and snacks, had to call to request towels and water. Room left with no shampoo one day.

Plussat: It’s was a beautiful place nice and clean

Miinukset: What I don’t like was the staff from the restaurant where not very helpful I would see to other people they will be asking if they anything and to us they just wouldn’t say any I’m guessing because we are a younger couple but that doesn’t meen you don’t have money, that’s a little upsetting

Plussat: The bartender/server Antonio was fantastic. He would practice english while we practiced Spanish. His english was already good. The concierge was very good.

Miinukset: The food is horrible. The room was not what it was described on your site. It is not a 5 star hotel, which is what I paid for.

Plussat: Great place to relax and enjoy the location and the restaurant.

Miinukset: Everything was good, i was expecting a better care because is a 5 star hotel but it was ok, no big deal i´ll visit again.

Plussat: Location and cleanliness

Miinukset: Nothing negative to say

Plussat: Location.

Miinukset: Air conditioner blew directly onto the bed. It was also set to predetermined temperatures that were much cooler than desired so the unit had to be either on or off - no flexibility in setting the temperature to one’s own liking. Also, the smell of sewer gas coming from the shower drain was less than pleasant. The walls and door are paper thin allowing unmitigated voices to enter into the room.

Plussat: Staff extra nice, helped me with all questions I had during my stay. Would definitely come back to hotel.

Miinukset: Restaurant in hotel did not have enough personal to attend to guests in taking their orders.

Plussat: The hotel is near by many tourists attractions.

Miinukset: The service in the hotel’s restaurant.

Plussat: Clean rooms!!

Miinukset: Very noisy in #102 window want sealed wind coming in and very loud with the wind noise!!

Plussat: Everything was in acceptable conditions

Miinukset: I do not have to comment, everythings is fine

Plussat: Great location

Miinukset: Parking is outside property, but it’s free with validation not a big deal.

Plussat: Every thing

Plussat: The cleanliness of the entire place was extremely impeccable. Staff as always was very friendly and the Housekeeping team was efficient and very attentive to detail. I stayed for a total of 5 days and my room was serviced every single day and all amenities were replenished. Love this place and highly recommend it!!

Plussat: Price and cleanliness

Miinukset: They were working on the lobby.

Plussat: The staff is always friendly. That’s why we keep coming back

Miinukset: My key keep getting deactivated

Plussat: Siisteys erinomaista. Huoneesta hyvä näköala. Ilmastointi hyvä. Respan palvelut hyviä. Aamiaisella trooppisten hedelmien tarjoilu hyvä. Wifi erinomainen.

Miinukset: Huoneessa ei liioin säilytystilaa tavaroille. Hotelli mainostaa, että on kaksikielinen: ravintolassa ei kukaan puhunut englantia. Sanakirjojen ja google-kääntäjän kanssa oli selvitettävä asioita. Siivoushenkilökunnan kanssa emme voineet kommunikoida ollenkaan espanjan kielen taidottomina. Aamiainen: paahtoleivät valmiiksi paahdettuja. Ei juustoa eikä leikkeleitä tai vihanneksia leivän päälle pantavaksi. Munakkaita olisimme kaivanneet. Aamiainen oli enemmän lounas kuin aamiainen.

Plussat: Location was great. Just a block from where we caught the bus for the Jose Cuervo experience. Also, food was excellent.

Plussat: Great customer service!

Miinukset: Too far away from main stream tucked away in a residential area.

Plussat: Location

Miinukset: No pool

Plussat: The staff was friendly and really helpful

Plussat: After trying the other 4start neighbour hotel the WestIn is definitely the best...BY FAR:

Plussat: It’s clean and rooms are big staff are so wonderful

Miinukset: Silence

Plussat: It was a great hotel. The beds were very comfortable. I should've of rated a Excellent but, the reason i only gave it a "good", is because there was no pool. But I also loved the starbucks downstairs.

Miinukset: I didnt like temperature in the rooms. It couldve been a little cooler but we managed.

Plussat: First time at your hotel. Felt really welcome starting with the lady at the front desk. Very kind and described the hotel entirely. She helped me letting me know all about the hotel. She also gave me recommendations of local things to do.

Plussat: I had a wonderful view of the city. And most important the staff was excellent!

Plussat: Staff was friendly and helpful.

Miinukset: No pool but other that's that it was worth the price

Miinukset: Odd place for a hotel, residential neighborhood , nothing interesting around, no restaurants or attractions

Plussat: Clean

Miinukset: Not much close by, felt like a business hotel, I was on vacation

Plussat: Location parking staff

Plussat: Did not have breakfast here location is great

Miinukset: It was all around great provided cribs for babies no charge

Plussat: To sum it up... this hotel and the staff members far exceeded my expectations. The staff were extremely good and accommodating towards my 9 year old daughter. They went beyond the call of duty. I could not be any happier and would definitely stay here again, without a doubt, on our next visit. Most importantly they were like family to us.

Miinukset: There was nothing I did not like.

Plussat: The rooms were nice and clean, just as the photos show. We went to the restaurant for dinner, and that was really, really good with a wide variety of Mexican dishes. The breakfast buffet was good, too, with hot and cold items. The prices for both of those were great. Dinner for 20 people was 2429 pesos, or about $130; breakfast for 20 was 1829 pesos or $100. It wasn't far to walk to the cathedral area and lots of great sites. I didn't go out walking at night, but during the day it seemed to be a safe neighborhood. It was nice, too, that they had a computer down in the lobby that anyone could use.

Miinukset: The staff was friendly at first, but seemed to grow less so as I had more requests/needs. We had a large group, though, so as the coordinator, it wasn't really a lot to ask for the number of people we had (I wasn't just being high maintenance). Part of the issue may have been that their English wasn't so good and my Spanish isn't so good. Whatever it was, it wasn't the best experience of service. Also, the street seemed noisy at night, but as we went to other towns, by comparison, it wasn't. Mexico is just kind of a noisy place.

Plussat: The staff was friendly and spoke English. The location was great and very close to the central square. If you are a gay traveler, there are some gay spots nearby. Easy to get around, and the hotel has parking. I didn't use it, but might in the future. Two free bottles of water every day if you needed them. The bed was comfortable and the sheets high quality. Overall, this is a great place and would stay again.

Miinukset: I discovered I would not have hot water in the shower in the afternoon the first few days of my stay, but when requested someone fix it, they did. Also, the ceiling air conditioner (good cool air) leaked on the credenza and could have damaged my Mac computer, had I not had it plugged closer to the outlet No bueno! Once reported, a staff person arrived in 30 minutes to fix it. I had to constantly get new keys to open the door. Every time I left during the day and came back, I had to go back downstairs to get another key. Not sure why, but it was annoying.

Plussat: Everything

Plussat: I liked the staff and the location. They are very helpful and always with a smile. It is a good located place so you can move to any part the city easily, walking or by transport, many public transport stations nearby.

Miinukset: The tours operator they partner with. More specifically the tour to Chapala wasn't good enough. I think the place is pretty and sure you can do/buy stuff but there were no recommendations from the guides (which were nice and wonderful people). Basically the tour plan was driving us to the locations and back to the hotel.

Plussat: Not too far from the center (about 10 mins walk maybe) and the hotel itself is clean and comfortable. The WiFi is strong and there is even a small library space where you can go to get some work done at any time. Beds are comfortable and rooms are spacious. We extended our stay one day.

Plussat: Spacious room. Comfortable bed. Quiet.

Miinukset: Location is a gritty commercial area of downtown Guadalajara. Not pleasant for walking or sightseeing.

Plussat: The location was amazing, close to all the main places for my visit

Miinukset: The room was kind of small

Plussat: Staff is super friendly and will try their best to please you. grsuoer nice and happy staff.

Miinukset: breakfast not included, Internet barely works, cable doesn't work most of time, AC wasn't working well.

Plussat: Comfortable beds, decent shower, GREAT LIGHTING, so many hotels are so dim, restaurant was delicious and convenient, good location for the centro, helpful staff, so reasonanable in price

Plussat: Clean clean and clean

Miinukset: Works great for me! My girlfriend lives minutes away!

Plussat: Exceeded my expectations, everything was perfect

Plussat: Our stay was wonderful. The breakfast, staff and room was perfect

Miinukset: Nothing!

Plussat: Excellent staff. Good location

Miinukset: Water from shower seeped out onto bathroom floor

Plussat: The property is in a great location. It was very clean and did not lack anything that I can think of.

Miinukset: The only thing I would say that was lacking, was the staff. There front desk staff I interacted with on the weekends, were much friendlier than the ones on the weekend. There was one young lady that I interacted with twice on the Saturday of my stay and she was friendly, enthusiastic and had a great smile. She actually cared weather or not I was enjoying my stay. Everyone else, including the restaurant staff, need some better customer service training. I would not let that stop me from staying at your hotel because it is a good value for the product and location.

Miinukset: Its a party zone so it can be loud if you have a room facing the street.

Plussat: Customer service.

Miinukset: NA

Plussat: Parking, friendly staff, centrally located. Very safe neighborhood.

Plussat: What I liked the most was the Getting a round the hotel. And the staff and management knew my name.. Which made me feel important.. My Spanish is poor but the staff spoke English which made it easier for me. I look forward to my next visit..

Miinukset: Well was a little sad to find out they did not have a pool are a hot tub to relax in. But did not ruin my stay..

Plussat: The room and bathroom.

Miinukset: Wish the refrigerator was more colder

Plussat: The staff is lovely!

Miinukset: To many loud clubs at night, can't sleep