Guadalajara hotellia

Plussat: Everything was nice very good hotel excellent the employees they are so attend I like it

Miinukset: Service cleaned everything was very good staff there are nice

Plussat: I've stayed here many times and this hotel just works. Great rooms, great central location, and lovely (although unheated) pool and pool area with bar. Regularly scheduled events (including live mariachis on Wednesdays) every night in the lobby bar. Best breakfast buffet I've ever had anywhere in the world. Very reasonably priced if you're coming from the US or Canada. I would never stay anywhere else in Guadalajara.

Plussat: Comfortable room

Miinukset: The hotel did not provide currency exchange services

Plussat: Overall stay was good, rooms nice comfortable and quiet.

Miinukset: HVAC either was on full or had to turn off, not responsive to adjustments on the control.

Plussat: This is a great place that is always very busy for a reason. Great breakfast buffet, friendly staff, and a nice courtesy lounge with free snacks and drinks for when you are in a rush and need something on the way out..or just want to enjoy a beer before heading to your room/pool.

Miinukset: I'm not sure what happened with my room this time, but the pillows were completely awful. I was in a room with 2 double beds and all of them were no good. Later in the week when I moved rooms to a king, they were much better which improved the overall quality of the comfort.

Plussat: I loved the decor and view and available parking

Miinukset: The front desk girls attitude and the hair from previous guest all over the bed it was disgusting we called for them to clean up the guy who came up real nice but no further apology nothing and our bed was full of it everywhere made me think dis they even clean anything else ruined the experience

Plussat: Awesome service. The concierges we interacted with are all lovely people. The bar was great, the al pastor tacos were amazing. The room was super clean and comfortable. The area where the hotel is located is full of nice bars and restaurants. There's a mini mall next to it with a movie theater as well. The breakfast and dinner dishes we tried were delicious. The internet speed was very decent.

Plussat: Service is amazing. Super helpful and polite staff.

Miinukset: Noisy. Hallways are like people are in your room. Doors slamming. Very loud.

Plussat: The room was great, location was great, staff was very attentive, price was reasonable.

Miinukset: The rooms have very little sound proofing. Almost every sound outside my room was clearly audible from light switches to snoring to people talking far down the hall outside their rooms. I also was disappointed in the restaurant offerings in the hotel. I found no decent breakfast available.

Plussat: Decoration was perfect! Location was great, and the staff were very attentive & friendly!

Miinukset: Beds could have been softer

Plussat: customer service working people food chef cleaning quiet our experience was amazing!

Miinukset: everything at the hotel is excellent

Miinukset: I was charged by the hotel at my check out and by getaroom when room was booked. Now none of them resolve the issue. Each tells me to talk to the other. Very disappointing. Feeling ripped

Plussat: The staff were professional and pleasant. The breakfast had a good selection. The rooms were spacious with interesting views. There was a lot of security. There are several good restaurants around the hotel.

Miinukset: The breakfast area was generally crowded and you had to wait for a seat if you wanted to eat indoors. The hotel did not respond to emails, I had to telephone to get a response to a question concerning airport pick-up.

Plussat: We had a pleasent stay. The rooms were big and very clean, not noisy, the staff was friendly and always willing to help.

Plussat: I select the Portobelo Hotel every time I travel to Guadalajara. I have stayed there on 4 different occasions, and I had a very good experience every single time.

Plussat: I really enjoyed my stay at this hotel! The room was very modern in design. The bed was very comfortable with nice sheets. Little touches, like all the lighting being controllable from the bed were much appreciated. The staff were very nice and I really liked the location as it was central to a lot of attractions. Without thinking I would stay there again.

Miinukset: I wish the restaurant on the ground floor offered better meal options.

Plussat: close to downtown price

Miinukset: construction in lobby windows leaking bathroom smell

Plussat: Great location.... Walk 1 1/2 short blocks and your at the beginning of the tourist walking street attractions. Abouts 7 blocks in a row with Plazas, Churches, Fountains, Museums, Restaurants, Sculptures and Government Buildings with murals not to be missed. Rooms away from elevators are quiet, ask for 5th floor or higher, really any view is fantastic but the preferred Church steeple view rooms are hard if not impossible to get. I arrived to the hotel at 10am and had to wait until half past 11 to get a room away from the loud elevator. No View of Church Spires but got room 706 and saw another church a few blocks away and some impressive mountain views.

Miinukset: Slipped a little on wet bathroom floor, grabbed for towel rack and the bar came off in my hand. Someone else had done the same slipping motion, pulled the towel rack off the wall and the Hotel Staff never fixed the towel rack, Housekeeping just keeps putting clean towels on the loose bar and its an accident waiting to happen, Could you imagine dropping that bar on your foot... Three out of four light bulbs in the room were burnt out, woman at front desk with long curly hair is not trying in any way to earn any customer service points. The rest of the Hotel Staff was excellent. Really slept well regardless of the pillows from hell. Oh and the towels are old and worn. And my sheets were torn and it looked like someone steam ironed a candy wrapper to fix the hole.

Plussat: The upgrades. Luxury hotel. Warm pool

Miinukset: N/A

Plussat: This Hotel is worth the money. I can only recommend. The breakfast buffet was also very nice.

Plussat: Nice people, very clean, excellent for what we needed that trip, we just needed a nice place to spend the nights, while visiting family. Comfortable and great facilities for adults.

Miinukset: No facilities for kids.

Plussat: After trying the other 4start neighbour hotel the WestIn is definitely the best...BY FAR:

Plussat: Front desk staff and cleaning staff we very friendly. Rooms were nicely furnished - bathroom is beautiful. Location directly across the street from the convention center. Beautiful Bathroom

Miinukset: Bed and pillows very uncomfortable, not the Westin Heaven Bed that is advertised. Bar was understaffed and very slow service. Secluded from the city, good for conventions but you must travel by car if you want to eat outside.

Plussat: It was a great hotel. The beds were very comfortable. I should've of rated a Excellent but, the reason i only gave it a "good", is because there was no pool. But I also loved the starbucks downstairs.

Miinukset: I didnt like temperature in the rooms. It couldve been a little cooler but we managed.

Plussat: Room

Plussat: Rooms are perfectly clean one of the best reasons I like this hotel

Plussat: The room was very clean. The bed was comfortable. The shower great. Overall great room. The staff at the front desk were awesome and so were the men who took care of the cars. I would not call them valets because they seemed to do a lot of different things, but they were awesome.

Miinukset: There is a disco somewhere near and it was a little noisy. Not so bad but if I would have ear plugs it would have been better.

Plussat: The rooms were nice and clean, just as the photos show. We went to the restaurant for dinner, and that was really, really good with a wide variety of Mexican dishes. The breakfast buffet was good, too, with hot and cold items. The prices for both of those were great. Dinner for 20 people was 2429 pesos, or about $130; breakfast for 20 was 1829 pesos or $100. It wasn't far to walk to the cathedral area and lots of great sites. I didn't go out walking at night, but during the day it seemed to be a safe neighborhood. It was nice, too, that they had a computer down in the lobby that anyone could use.

Miinukset: The staff was friendly at first, but seemed to grow less so as I had more requests/needs. We had a large group, though, so as the coordinator, it wasn't really a lot to ask for the number of people we had (I wasn't just being high maintenance). Part of the issue may have been that their English wasn't so good and my Spanish isn't so good. Whatever it was, it wasn't the best experience of service. Also, the street seemed noisy at night, but as we went to other towns, by comparison, it wasn't. Mexico is just kind of a noisy place.

Plussat: The location was amazing, close to all the main places for my visit

Miinukset: The room was kind of small

Plussat: Staff is super friendly and will try their best to please you. grsuoer nice and happy staff.

Miinukset: breakfast not included, Internet barely works, cable doesn't work most of time, AC wasn't working well.

Miinukset: Its a party zone so it can be loud if you have a room facing the street.

Plussat: Customer service.

Miinukset: NA

Miinukset: To many loud clubs at night, can't sleep