Good customer services, restaurants are good, love the breakfast buffet. Recommend!
A very nice hotel but the highlight of everything was how friendly the staff is at all moments. Thanks for everything and continue with the great customer service.
I think a few more signs in the parking lot directing you to the elevators of the hotel will help a bit but other than that everything was good.
A great stay at Grand Tikal Futura
Grand Tikal Futura is a beautiful hotel, and though more expensive than most hotels in Guatemala, very worth it. I was treated well during my stay and offered assistance with anything I needed. The room was immaculately clean and the beds were firm, though comfortable. Thank you.
We did dine in the restaurant on the second floor and were overcharged for a salad we didn't order or eat. When I brought it up with the server (in Spanish), he kept apologizing, but didn't seem to want to correct it until I persisted (we had accidentally already paid him in Quetzales). I do hope the managers allow for some human error, which all servers experience from time-to-time.
Really nice hotel! Customer service amazing!!
Overall good experience- will stay again.
The rooms were spacious and the pool was huge. The location of the hotel is great! It is very central to shopping and restaurants. We will definitely return.
The waiting time for us to check into our room was lengthy; but, there was a karate convention that weekend, which was held at or right next to the hotel, so they were quite busy. Our reservation was for our choice of either a king bed and sofa bed, or for two double beds. We chose two double beds but they did not have a room to accommodate us; instead we stayed in a room with a king and no sofa bed. We were upset but they did bring in a comfortable rollaway bed- so it turned out very well. For the price, I feel breakfast should have been included.
I loved the room, the restaurants and the overall area. Staff was helpful and always providing more than enough information. Great, great service. I'm staying there again every time I travel to Guatemala.
Getting there with traffic can be a hassle...
La Auroran eläintarha ja El Obelisco (monumentti) sijaitsevat 10 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesulapalvelu. Tämä hotelli tarjoaa asiakkailleen 17993 neliömetriä kokoustiloja, joihin kuuluu kokouskeskus ja kokoushuoneet. Asiakkaiden käytössä on lentokenttäkuljetukset (saatavilla pyynnöstä) ilmaiseksi.
Perustuu 1 006 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.